Front

Front

Logiciel de messagerie et boîte de réception partagée pour les équipes

4.4/5 (119 avis)

Front - Présentation

Description du logiciel Front

Front est la boîte de réception partagée pour les équipes qui regroupe toutes les communications d'entreprise au sein d'une plateforme collaborative unique. Les équipes de support client, ventes, opérations, informatique et marketing peuvent gérer le support@, sales@ et d'autres adresses e-mail de groupe, Facebook, Twitter, chat et SMS en un seul endroit, et répondre sans basculer entre plusieurs outils.

Conçu pour la collaboration d'équipe : les e-mails et les messages de la boîte de réception partagée peuvent être attribués à des coéquipiers pour indiquer clairement qui est responsable de la réponse et la détection des collisions empêche plusieurs réponses au même message. Possibilité de spécifier directement les coéquipiers pour partager et discuter des messages et des brouillons avant d'envoyer une réponse à un client. Les modèles d'e-mail permettent de répondre rapidement aux questions courantes.

Améliore la productivité de l'équipe : Front fonctionne comme un client de messagerie, mais il est plus puissant que Gmail ou Outlook. Des fonctionnalités telles que les commentaires internes, les rappels de suivi, les confirmations de lecture, les publipostages, les séquences d'e-mail et les réponses prédéfinies permettent de répondre 2-3 fois plus rapidement aux clients. Les applications mobiles sur iOS et Android sont disponibles pour répondre et trier en déplacement. Les analyses complètes de Front affichent le temps de réponse, le volume des messages et bien d'autres critères de mesure de la productivité.

S'intègre à toutes les applications : Front fonctionne avec de nombreux autres logiciels : Salesforce, Slack, Trello, GitHub, Intercom, Asana, etc., ce qui permet d'accéder et de synchroniser ces informations dans Front. Des intégrations personnalisées pour des besoins spécifiques peuvent être développées en utilisant l'API.

Essayer Front gratuitement avec une version d'essai de 14 jours.

Front - Présentation

Prix

À partir de
15,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Front - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Front : Manage email, chat, social media, SMS in one place
Capture d'écran pour Front : Manage email, chat, social media, SMS in one place Capture d'écran pour Front : Assign messages to your teammate for clear accountability and ownership Capture d'écran pour Front : Direct mention teammates to internally discuss messages and leave comments Capture d'écran pour Front : Connect to other apps, like Salesforce, to access and sync information in Front Capture d'écran pour Front : Track and analyze your message volume and response times to improve performance over time Capture d'écran pour Front : Android mobile app to respond on the go Capture d'écran pour Front : iOS mobile app to respond on the go

Front - Avis

Note globale
4.4
/
5 119 avis
Excellent
70

Très bien
33

Moyen
7

Médiocre
6

Mauvais
3

Rapport qualité-prix
4.1
Fonctionnalités
4.2
Simplicité d'utilisation
4.4
Support client
4.3
87% des utilisateurs recommandent cette application
Paul S.

The Best Team Collaboration Tool!

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.


Traduire avec Google Translate
Nic M.

A Great App for Unifying and Streamlining your Communication Workflow

Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.


Traduire avec Google Translate
Utilisateur vérifié

Email, but better

Using @ to collaboarate with colleagues is so easy.


Traduire avec Google Translate
Ari P.

Shared Email Tracking without the need for tickets

We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.


Traduire avec Google Translate
Utilisateur vérifié

One of the worst email applications I've ever used


Traduire avec Google Translate
Paul S.
Secteur d'activité: Comptabilité
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

The Best Team Collaboration Tool!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 19/12/2019
Provenance de l'avis : Capterra

My team is able to be more efficient and we all can see past comments and such so it makes our team more cohesive. Many times the client doesn't even know which team member they're speaking to because we are so united...because of Front. We are able to create Asana tasks directly from our Front inbox which saves some time. I am able to stay more organized and keep the cleanest inbox that I've ever had in my entire 20+ years of work experience. I can't believe that I could even live without Front before. I don't see how I can ever go back to the old way of just sending e-mails and losing the collaboration function that Front provides. One problem that many people have is tagging an e-mail as backup for a task or the like. With the permalink feature, we're now able to attach an e-mail string to any Asana task so that the we can quickly refer back to the e-mail without screenshots and the like. It's so much easier now to keep all of our information together without an overload of e-mail messages.

Avantages

I love being able to comment to teammates and to create a client-specific e-mail for our clients to respond to in order for collaboration to be smoother and for communication to be shared. I like being able to share drafts with my team so that they can review and even send if needed. If my direct reports want an e-mail to come from me but want to be sure I say exactly what they want to be heard then they just type up the e-mail, share the draft and @mention me, I edit it, my signature automatically attaches and then I send the e-mail as if I had written it. It's actually quite brilliant instead of sending an e-mail to one person to review, you can share it and everyone can see the edits. I like how you can immediately see at the top the tags of whose folder you're in so that you don't have to search through the e-mail to realize where you may be or which client you're working with. I also like the feature that lets you know if one of your colleagues archive the message that you're currently looking at. It helps to know this so that you know whether or not you need to reply to the message or assume that they're still going to respond. I also love how we can snooze an e-mail until later so they don't junk up the inbox. I am usually terrible at just leaving my inbox full with unnecessary messages that I forget to get back to until it's too late. With Snooze, I now say goodbye for now and get it out of my mind completely and then am reminded of it at the appointed time.

Inconvénients

I haven't really found anything that I don't like yet. One thing that may improve but is not a big deal is that tagging folders at the top right does not always work but if I drag the message to that folder then it does work. It would be nice if you could add an Asana task from Front without adding it to a project. For example, if it's a private task that I don't want shared with anyone else then I should either be able to make it private or not add it to a shared project. I was going to say that I would love to make reactions to the comments placed in Front but it appears that that option was added 18 hours ago so someone else beat me to the punch. It might be nice to have the option to add a follower to an e-mail thread but make it so that they cannot see any previous comments to when they were added. This would just make it so that you can share current information going forward but not include any past information that you may not have wanted to get into their hands. I'm sure Hillary would have loved that feature. One thing that I would love to add is an @mention to say something like @all or @everyone that tags everyone that is assigned or a follower to a particular e-mail comment thread.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Nic M.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

A Great App for Unifying and Streamlining your Communication Workflow

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 01/04/2019
Provenance de l'avis : Capterra

Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication.

Avantages

Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome!

Inconvénients

There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Utilisateur vérifié
Secteur d'activité: Télécommunications
Taille de l'entreprise: 13-50 employés
Traduire avec Google Translate

Email, but better

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/02/2020
Provenance de l'avis : Capterra

Using @ to collaboarate with colleagues is so easy.

Avantages

How email is streamlined and can ,ove around the business much easier. When you also add in extra media streams such as WhatsApp, Facebook, Twitter and SMS, it introduces enhanced ways to work with your customers and suppliers.

Inconvénients

different appearance skins would be useful, with customised layouts.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ari P.
Secteur d'activité: Services juridiques
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Shared Email Tracking without the need for tickets

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/12/2019
Provenance de l'avis : Capterra

We had extremely too much email for an Outlook mailbox to handle, no SMS integration nor chat functionality. We solved all of that with Front. Now all of our communications are in one place for ease of use and management.

Avantages

Front allows multiple teams within my company to manage massive amounts of email in shared mailboxes, meet or exceed customer SLAs and seamlessly integrate our communications with our management systems. We also like that we get all of the same functionality of email ticket tracking, but without the need for communicating the standard ticket responses and ids to our customers. It allows for a more personal engagement with our clients.

Inconvénients

Our teams took sometime to get used to the new interface as it was difficult to pry Outlook out of their hands. However, once they got the hang of Front they loved the integration and tracking abilities that Outlook does not have.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Utilisateur vérifié
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

One of the worst email applications I've ever used

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/04/2018
Provenance de l'avis : GetApp

Avantages

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Inconvénients

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 0.0/10

Recommandation utilisateur
8.1/10
Basé sur 119 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Front - Prix

Front - Prix

À partir de
15,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.1/5
Basé sur 119 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Front - Fonctionnalités

Front - Fonctionnalités

API
Chat
Commentaires
Contrôle d'accès
Espace de travail collaboratif
Fonctionnalité de recherche
Gestion des autorisations
Gestion des documents
Gestion des fichiers
Gestion des flux de travail
Interface glisser-déposer
Intégration de tiers
Notifications automatiques
Outils de collaboration
Projections
Stockage de documents
Stratégie de marque personnalisable
Suivi des activités
Sécurité SSL
Tableau de bord d'activités
Fonctionnalités
4.2/5
Basé sur 119 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Front - FAQ

Front - FAQ

Voici quelques-unes des questions fréquentes sur Front.

Q. Quels sont les types de licence disponibles pour Front ?

Types de licences disponibles pour Front :

À partir de: 15,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Front ?

Nous n'avons pas d'informations sur les fonctionnalités de Front.

Q. Qui utilise Front ?

Utilisateurs habituels du logiciel Front :

Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues Front est-il disponible ?

Langues dans lesquelles Front est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Front ?

Types de licences disponibles pour Front:

Abonnement

Q. Front prend-il en charge les appareils mobiles ?

Appareils pris en charge par Front :

Android, iPhone, iPad

Q. Avec quelles applications Front peut-il s'intégrer ?

Applications s'intégrant à Front :

Aircall, Asana, Co:tunity, FCS CosmoPMS, Intercom, Nicereply, Pipedrive, Slack, Smooch, Truly

Q. Quelles sont les ressources d'aide disponibles pour Front ?

Ressources d'aide disponibles pour Front :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo