Front - Prix, fonctionnalités, avis et comparateur de logiciels

Front

Email management software and shared inbox for teams

4.6/5 (58 avis)

Front - Présentation

Front is the shared inbox for teams that brings all of your business communications into a single collaborative platform. Teams in customer support, sales, operations, IT, and marketing can manage support@, sales@, and other group email addresses, Facebook, Twitter, chat, and SMS messages, in one place, and respond without switching between multiple tools.

Designed for team collaboration: Emails and messages in your shared inbox can be assigned to teammates to makes it clear who is responsible for responding, and collision detection prevents multiple replies to the same message. You can directly mention teammates to share and discuss messages and drafts before sending a response to a customer. Email templates let you quickly reply consistently to common questions.

Enhances team productivity: Front works like an email client, but it’s more powerful than Gmail or Outlook. With features like internal comments, follow-up reminders, read receipts, mail merge, email sequences, and canned answers, you’re able to respond 2-3x faster to customers. Mobile apps on iOS and Android are available for responding and triaging on the go. Front’s comprehensive analytics shows your response time, message volume, and many more to measure your productivity.

Integrates with all your apps: Front works with many of the other software you already use — Salesforce, Slack, Trello, GitHub, Intercom, Asana, and more, so you can access and sync this information in Front. Custom integrations for your specific business need can be developed using the API.

Try Front for free with a 14-day trial.

Prix

À partir de
$15/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

Front - Avis

Note globale
4.6/5
91% d'avis positifs
41
Excellent
12
Très bien
2
Moyen
2
Médiocre
1
Horrible

One of the worst email applications I've ever used

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02.04.2018
Provenance de l'avis

Avantages

The overall look of Front is simple, which is nice.

The snooze function on emails.

The support staff were friendly and quick to answer.

Inconvénients

My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes.

There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems.

1. No calendar. Cannot make appointments, set up meetings, etc.

2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below."

3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook.

4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front.

5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller.

6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option.

7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too.

8. No options to make folders. You want to move emails to a folder to refer to later? You cannot.

I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

0.0/10

Great for collab, not so great for the budget

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 30.03.2018
Provenance de l'avis : Capterra

Avantages

We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well. On any given day, we can have a different auto responder, which is great because we're always in a dedicated project on Wednesdays and out of office on Fridays. It's also a bonus that send later is active right out of the box - so when I'm working on emails after my kids are in bed they show up to my clients as sent at 7am the next morning. Set up wasn't too bad since I had already used Support Bee previously. The mobile app is solid as well, though my Android phone tells me it takes a lot of battery power. I wish it was listed as a native email provider on Andoid phones - so right now if I click on a email link in my Pipedrive App, I can't have it open in Front. Front is better than Pipedrive for sending emails since I can drop screenshots inline in emails in Front - something we do on a daily basis. I recommended this to a client who initially liked the idea that it connected with Shopify, showing order information beside each email (see cons for rest of the story). It's normal email stuff works just fine as well - removing formatting, adding bullets, bold, etc all work as expected. As an admin, I like having the ability to make sure my team is keeping on top of shared emails. Additionally, when a teammate needs some help on a message, they can share it with me to help advise them.

Inconvénients

Buyer beware on the TOS regarding refunds. I set this up for a client and got them paid up as an annual client with several users. However, it wasn't a good fit for them. I was not pleased to find out Front does not offer pro-rated refunds, which is costing my client a lot of money and jeopardizing my relationship with them. Customer services was unsympathetic. For this reason I can't recommend Front anymore. If a user signs up with an annual plan, they will at some point be losing money, not saving it - unless they cancel on the anniversary of when they started. Just because it's in the TOS doesn't mean it's the right thing to do: Front is one of the companies that needs to learn this.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Organized and Efficient

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13.10.2016
Provenance de l'avis : Capterra

My company uses Front in a way that it was not created. I say this because the company accommodated our use rather than letting us go. Because of this allowance, they have made our day to day use of hundreds of emails efficient and effective. We are able to assign incoming email, share with unlimited employees and a number of integrations keeps the app connected to our CRM and other integral apps. Folders allow us to keep a very organized view of our incoming mail stream with employees that are offsite or in different countries.

The number one reason for choosing Front was their phone app. Beautifully designed and easy enough to use by my least technical employee with ease. Compatible with IOS and Android. There are regualr upgrades so they are a growing and innovative group of people.

Their willingness to work with us and even take suggestions for upgrades was a deciding factor to stick with Front.

Avantages

Easy to use, scalable to any size company and has a fantastic phone app.

Inconvénients

No issues so far.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Excellent tool for a team that has a number of email accounts!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 06.09.2017
Provenance de l'avis : Capterra

Centralized mail management was the main reason for choosing Front. It is a great tool indeed.

Avantages

Front if used correctly can be a powerful service. We use it for our company. Everyone has access to Front with their personal account (after they get invited) and they can manage themselves which inboxes to receive emails from. The main features that I see are the following:

- User friendly interface
- Customization
- Excellent support

All in all I would recommend it for anyone searching for such a service. We are very pleased so far.

Inconvénients

Front hasn't got many things going the wrong way. If I should say something that would be that at first glance it might be a bit too much and intimidating to have all those inboxes and emails coming in but after you find your way around Front you realize that it was just wedding jitters! Everything turns out fine in the end :)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Front offers unsurpassed visibility between customers and your support staff.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08.02.2018
Provenance de l'avis : Capterra

This software is the only command center for support that you need to fully engage with customers.

Avantages

Front allows my support team to fully engage with customers and each other across platforms all within Front. We're able to see the Tweet that customer sent and if they sent multiple emails about an issue. It allows us to give their time the highest value and the highest productivity for ourselves.

Inconvénients

Their pricing structure is limiting with cost per user and price hikes for additional features that would benefit the platform and experience for every user. Their support staff can also be slower to respond than would be expected for a support platform.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Front - Prix

À partir de
$15/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Basic plan: $15/user/month (billed annually), $19/user/month (billed monthly) Premium plan: $29/user/month (billed annually), $34/user/month (billed monthly) Enterprise plan: $59/user/month (billed annually), $69/user/month (billed monthly)

Front - Fonctionnalités

  • Absence management
  • Activity tracking
  • Alerts / escalation
  • Analytics & reports
  • Application integration
  • Assignment management
  • Audit trail
  • Authentication & security
  • Auto-responders
  • Automatic reminders
  • CRM integration
  • Canned responses
  • Channel management
  • Chat
  • Chat functionality
  • Client management
  • Collaboration tools
  • Collaborative workspace
  • Collision detection
  • Commenting
  • Communication management
  • Contact database
  • Contact management
  • Customer service analytics
  • Customer support tracking
  • Email integration
  • Email templates
  • Email tracking
  • Full text search
  • Macros
  • Mail merge
  • Mentioning
  • Mobile integration
  • Multi-channel communication
  • Multi-channel inbox
  • Multi-channel management
  • Multiple user accounts
  • Real time analytics
  • Real time notifications
  • Rules-based workflow
  • SAML single sign on
  • SMS integration
  • Salesforce integration
  • Scheduled emails
  • Search functionality
  • Social media integration
  • Tags & keywords
  • Two-factor authentication

Front - Avantages

  • Centralized view: Incoming messages, from group email addresses (support@, sales@, etc.), Facebook, Twitter, chat, SMS texts, and even voice messages can be managed in Front.

  • Better team collaboration: Teams can work together in the team inbox with message assignments, internal comment and message sharing, and collision detection to make sure they're not dropping the ball or duplicating work.

  • Enhanced team productivity: Teams can work 2-3x faster with keyboard shortcuts, canned answers, workflow automations, send later, follow-up reminders, and individual email management in Front.

  • Minimal learning curve: Front works like any other email client (Gmail, Outlook, etc.), and not like a clunky, complex help desk ticketing system.

  • Increased mobility: iOS and Android mobile apps for Front come with all the features of the desktop and web apps.

  • Front - FAQ

    Voici quelques-unes des questions fréquentes sur Front.

    Q. Quels sont les types de licence disponibles pour Front ?

    Types de licences disponibles pour Front :

    À partir de: $15/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Basic plan: $15/user/month (billed annually), $19/user/month (billed monthly)

    Premium plan: $29/user/month (billed annually), $34/user/month (billed monthly)

    Enterprise plan: $59/user/month (billed annually), $69/user/month (billed monthly)

    Q. Quelles sont les principales fonctionnalités du logiciel Front ?

    Fonctionnalités du logiciel Front :

    • Absence management
    • Activity tracking
    • Alerts / escalation
    • Analytics & reports
    • Application integration
    • Assignment management
    • Audit trail
    • Authentication & security
    • Auto-responders
    • Automatic reminders
    • CRM integration
    • Canned responses
    • Channel management
    • Chat
    • Chat functionality
    • Client management
    • Collaboration tools
    • Collaborative workspace
    • Collision detection
    • Commenting
    • Communication management
    • Contact database
    • Contact management
    • Customer service analytics
    • Customer support tracking
    • Email integration
    • Email templates
    • Email tracking
    • Full text search
    • Macros
    • Mail merge
    • Mentioning
    • Mobile integration
    • Multi-channel communication
    • Multi-channel inbox
    • Multi-channel management
    • Multiple user accounts
    • Real time analytics
    • Real time notifications
    • Rules-based workflow
    • SAML single sign on
    • SMS integration
    • Salesforce integration
    • Scheduled emails
    • Search functionality
    • Social media integration
    • Tags & keywords
    • Two-factor authentication

    Q. Qui utilise Front ?

    Utilisateurs habituels du logiciel Front :

    Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

    Q. Dans quelles langues Front est-il disponible ?

    Langues dans lesquelles Front est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour Front ?

    Types de licences disponibles pour Front:

    Abonnement

    Q. Front prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Front :

    Android, iPhone, iPad

    Q. Avec quelles applications Front peut-il s'intégrer ?

    Applications s'intégrant à Front :

    Aircall, Asana, Co:tunity, FCS CosmoPMS, Nicereply.com, Pipedrive, Slack, Smooch, Trello, Truly

    Q. Quelles sont les ressources d'aide disponibles pour Front ?

    Ressources d'aide disponibles pour Front :

    FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

    Logiciels équivalents

    Logiciels les + demandés