Meilleurs logiciels et outils de la catégorie Logiciels pour service client

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Zendesk 1728

Le support client rapide et efficace

Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon transparente à l'ensemble de vos canaux de support, notamment e-mail, web, chat, et les réseaux sociaux. En savoir plus sur Zendesk

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Salesforce Service Cloud 340

Offrez un service client d'excellence

Le Service Cloud, la solution service client de Salesforce, vous permet d'offrir un service client d'excellence, à tout moment et depuis n'importe quel terminal. Vous pouvez l'intégrer directement dans vos applications et produits et offrir un support multicanal facile d'accès pour tous vos clients. En savoir plus sur Salesforce Service Cloud

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Front 88

Logiciel de messagerie et boîte de réception partagée pour les équipes

Front permet aux équipes de gérer facilement les boîtes de réception (sales@, support@, etc.), le chat, les réseaux sociaux et les SMS dans une plateforme collaborative unique. En savoir plus sur Front

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Heymarket 36

Business text messaging for teams

Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more En savoir plus sur Heymarket

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Zoho Desk 1541

Le premier logiciel helpdesk sensible au contexte du secteur d'activité

Zoho Desk est une application de service client basée sur le web qui aide votre entreprise à renforcer ses relations avec ses clients. En savoir plus sur Zoho Desk

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TeamSupport 655

B2B Customer Support Software

TeamSupport is a help desk software built for business to business customer support. Stop losing visibility of your customers and not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Health Index help you manage tickets at multiple levels to decrease... En savoir plus sur TeamSupport

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ManageEngine SupportCenter Plus 7

Support client basé sur le web.

SupportCenter Plus est une application CRM basée sur le web et un outil de support client qui permet aux organisations de gérer les tickets clients, les comptes et les coordonnées de leurs clients, etc. En savoir plus sur ManageEngine SupportCenter Plus

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Dixa 7

Plateforme de service client tout-en-un

Dixa est une plateforme de service client basée sur le cloud qui combine la conversation en ligne, les e-mails et les appels dans une interface unique, avec une surveillance en temps réel, un CRM intégré et bien plus encore. En savoir plus sur Dixa

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Cayzu 31

Help desk ticket & customer service software

Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal. En savoir plus sur Cayzu

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Vision Helpdesk 27

Centre de services, centre multisociétés et centre de services ITSM/ITIL

Trois produits vous sont proposés pour gérer le support client d'entreprises de toute taille. 1) Logiciel helpdesk multicanal. 2) Assistance satellite (service d'assistance multi-entreprises). 3) Logiciel pour centres de services (prêt ITIL/ITSM). En savoir plus sur Vision Helpdesk

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Help Scout 134

Web-based help desk designed for better customer experience

Help Scout is customer service & help desk software for companies of all sizes. Users can work seamlessly across departments, or manage several products/brands from a single account. Features include workflows, an automation based system, and collaboration tools. En savoir plus sur Help Scout

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Avochato 104

SMS messaging for sales, support & operations teams

Avochato is an SMS/text messaging solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers En savoir plus sur Avochato

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NICE inContact 98

Cloud Contact Center Software

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate... En savoir plus sur NICE inContact

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SolarWinds Take Control 6

Solution d'accès à distance collaboratif.

MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui doivent résoudre leurs problèmes rapidement. En savoir plus sur SolarWinds Take Control

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LiveAgent 607

Un excellent service client commence avec un meilleur logiciel helpdesk.

LiveAgent est une solution d'assistance basée sur le web qui permet la gestion des cas d'assistance à partir de plusieurs canaux, y compris le téléphone, le chat en direct et les médias sociaux. En savoir plus sur LiveAgent

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bpm'online CRM 75

Dynamisez le marketing, les ventes et la performance du service !

Le logiciel CRM Bpm'online fournit des processus de bout en bout pour gérer un parcours client complet (du lead à la commande et à la maintenance continue du compte). Bpm'online est reconnu par Gartner 2016 Magic Quadrant pour le CRM (Customer Engagement Center), ainsi que dans cinq catégories du Gartner CRM Vendor Guide 2016 (SFA, Partner... En savoir plus sur bpm'online CRM

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bpm'online studio 75

Plateforme intelligente pour la gestion des BPM (Business Process Management)

Bpm'online studio est la puissante alliance des technologies BPM (Business Process Management) et de gestion de cas pour gérer, optimiser et surveiller efficacement les processus métier tout en automatisant les opérations fastidieuses En savoir plus sur bpm'online studio

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HelpOnClick Live Chat Software 6

Live Chat Software and Virtual agent for SMBs

HelpOnClick Live Chat software helps website owners increase sales and improve customer service providing timely online help to their customers. En savoir plus sur HelpOnClick Live Chat Software

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MyTalk 3

Un outil de création de communautés en ligne pour les entreprises, les écoles et les centres sportifs

MyTalk est un outil de création de communautés en ligne qui permet aux entreprises de tous types d'assister leurs clients et de créer des liens avec eux. Les entreprises peuvent utiliser la plateforme cloud MyTalk pour accroître la notoriété de leur marque, créer une communauté, répondre aux FAQ, optimiser leur référencement, recueillir des... En savoir plus sur MyTalk

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inSided 6

Online Customer Community Platform

inSided is a highly configurable, full SaaS community platform that enables your customers to engage and help each other. En savoir plus sur inSided

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Whatfix 51

Accélérez l'adoption du produit

Whatfix est une façon plus intelligente pour une entreprise de faciliter l'intégration, d'améliorer le support et de réduire les efforts de formation pour ses utilisateurs grâce aux guides interactifs de Whatfix En savoir plus sur Whatfix

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LiveChat 550

Logiciel de service client Premium pour le chat en direct et bureau d'aide

Les clients aiment obtenir des réponses immédiates à leurs questions. LiveChat permet cela et plus encore, car il aide à transformer les équipes de soutien en rock stars du service client. En savoir plus sur LiveChat

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Freshdesk 1242

Logiciel d'assistance à la clientèle

Freshdesk est un service d'assistance à la clientèle sur Cloud hautement personnalisable qui vous permet d'optimiser la satisfaction-client grâce à un système efficace de gestion de tickets, d'automatisation des tâches, de synchronisation de vos équipes En savoir plus sur Freshdesk

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Jira Service Desk 189

Un centre de service extrêmement simple construit sur Jira.

Jira Service Desk est un logiciel de gestion de service qui relie l'informatique à l'entreprise grâce à une résolution rapide et transparente des demandes des clients. Basé sur le moteur de flux de travail Jira d'Atlassian, Jira Service Desk propose une plateforme collaborative, une base de connaissances à faible coût, facile à configurer et... En savoir plus sur Jira Service Desk

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ConnectWise Control 996

Remote Support, Remote Meeting & Remote Access Software

Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world. En savoir plus sur ConnectWise Control

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FluentStream 35

A cloud-based business phone service

FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations. En savoir plus sur FluentStream

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Shelf 41

Knowing Made Easy

Shelf is an Intelligent knowledge management platform for contact centers and help desks that makes finding, maintaining and updating critical knowledge easy En savoir plus sur Shelf

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Supportbench 11

All-in-one technical & customer support ticketing system

Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more En savoir plus sur Supportbench

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TrueDialog 10

Enterprise SMS text messaging platform with API support

TrueDialog is an enterprise-grade contact center SMS texting software with CRM integration designed for businesses and academia, providing a turnkey SMS platform of pre-built solutions plus an API and software development kits for building full-featured, compliant custom text messaging applications En savoir plus sur TrueDialog

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UJET 6

Customer interaction & support platform with CRM integration

UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR En savoir plus sur UJET

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TinyTake 2

Logiciel de capture d'écran et d'enregistrement vidéo.

TinyTake de MangoApps est un outil de capture d'écran et d'enregistrement vidéo pour Microsoft Windows et Mac, avec annotations, commentaires, partage en ligne et téléchargement sur YouTube. En savoir plus sur TinyTake

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Bitrix24 244

Free collaboration, communication & management tool suite

Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools En savoir plus sur Bitrix24

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Agile CRM 293

CRM commercial et marketing pour les petites entreprises

Agile CRM combine de puissantes fonctionnalités d'automatisation, de téléphonie, de web, de téléphonie mobile, de messagerie électronique, de réseau social et de planification pour gérer efficacement l'ensemble du parcours client. En savoir plus sur Agile CRM

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HarmonyPSA 13

La nouvelle génération d'automatisation des services professionnels.

HarmonyPSA prend en charge l'ensemble du cycle de vie de l'entreprise, de la génération de leads au renouvellement du contrat. Il est spécifiquement conçu et développé pour les sociétés spécialisées dans les logiciels et services. Il automatise les processus commerciaux sur une plateforme unique, disponible en cloud ou depuis n'importe quel... En savoir plus sur HarmonyPSA

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Paldesk 6

Logiciel d'assistance omnicanale et de support en ligne

Paldesk est une solution de service d'assistance omnicanale et de support en ligne destinée au service client et aux équipes de vente. Elle permet aux utilisateurs de suivre et de gérer les interactions avec les clients à partir d'un tableau de bord central. Un widget Paldesk peut être intégré au site web de l'entreprise pour fournir une... En savoir plus sur Paldesk

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iAdvize 8

Plateforme de Marketing Conversationnel

Elle permet aux entreprises de mettre en relation par messaging, en temps réel, leurs prospects qui ont besoin de conseils avec des experts disponible 24/7.

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Aircall 123

La téléphonie d'entreprise connectée

Aircall permet aux entreprises d'obtenir instantanément des numéros locaux, partout dans le monde, et de distribuer les appels sur leurs équipes, en utilisant seulement des apps.

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AfterShip 2

Shipment tracking and notification software

AfterShip is a web-based software that helps you keep your customers updated on the status of their deliveries from your online shop

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Chatfuel 2

AI chatbot building platform

Chatfuel is an AI chatbot building platform designed to provide individuals & enterprises with the tools to create conversational chatbots easily

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InGenius 1

Call center CRM-integrated software

InGenius is a computer telephony integration (CTI) innovator that connects Asterisk, Avaya, Cisco, Genesys and Mitel phone systems into Microsoft Dynamics, Salesforce and ServiceNow CRMs. The solution adapts to individualized contact center needs.

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Vocalcom 19

Omnichannel Cloud Contact Center Solutions

The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...

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Kayako 143

Unified customer service platform

Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place.

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WalkMe 33

Transform the User Experience

WalkMe™ pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using artificial intelligence, analytics, engagement, guidance and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

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REVE Chat 12

Logiciel de support en ligne (chat) en direct multicanaux pour interagir sur un site web.

REVE Chat est un logiciel pour support client omni-canaux qui permet le chat en ligne, le chat vidéo, l'appel vocal et la mise en file d'attente pour interagir avec les visiteurs du site.

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UserVoice 54

Build better products with intelligent product feedback

UserVoice collects and organizes feedback from multiple sources to provide a clear, actionable view of user feedback.

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Slaask 1

Customer service app for Slack users

Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses

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HappyFox 63

Helpdesk, customer support software

HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox...

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Verint 6

Workforce optimization for customer service businesses

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

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Jobi 4

Mobile field service management solution

Jobi is a mobile field service management platform which enables HVAC, plumbing & electrical professions to control service calls, dispatch & scheduling easily

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Xperience 1

Cloud-based contact center solution

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

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Zendesk Chat 79

Live chat software for SMBs and Enterprises

Zendesk Chat, formerly Zopim, lets you chat with customers on your website and give them real-time support.

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LivePerson 30

Fournisseur de solutions Live Chat, Messaging et Bots.

LivePerson rend la vie plus facile en transformant la façon dont les gens communiquent avec les marques grâce au chat et à la messagerie pris en charge par les robots et l'IA.

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Bookafy 111

Free online appointment booking software

Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically

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SnapEngage 39

Logiciel de support en ligne (chat) pour les équipes de vente et de support

SnapEngage vous permet de discuter avec les visiteurs de votre site web - aucune installation requise ! Le logiciel de support en ligne de SnapEngage offre des fonctionnalités avancées pour les équipes de ventes et de support, y compris SMS-to-Chat, Call-Me, sneak peek, Design Studio, intégrations avec CRM et centres d'assistance et plus encore....

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Talkdesk 108

The world's leading cloud-based contact center software.

Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

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ETran

Finance & Accounting

FTNI’s ETran solution helps customers streamline payment processing and minimize risk by consolidating Remote Deposit Capture, single and recurring ACH and credit/debit card transactions, on a single platform, in a managed services environment. FTNI specializes in reflecting these payments, real-time or batch, in the merchant’s accounting...

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SysAid 100

Logiciel de support client et gestion IT

SysAid est une solution tout-en-un de support client et de gestion des actifs IT. Simplifiez la gestion de vos tickets.

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Ottspott

Your telephony which boosts your sales and customer satisfaction

Ottspott permet, en quelques minutes, de mettre en place une téléphonie d'entreprise pour vos équipes Sales/Support. Vous pourrez choisir vos numéros dans plus de 40 pays (et 9000 villes) ou décider de les conserver et les connecter à vos app métiers (Pipedrive, Intercom, Salesforce, Zendesk...)

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Gladly

Cloud-based customer service platform for B2C companies

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

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Tracker 64

Logiciel de gestion du service client et du support.

La suite de produits Tracker de PhaseWare est la première solution logicielle de service client et de support pour ceux qui recherchent la configurabilité. Les principales fonctionnalités comprennent : des flux de travail visuels, des règles métier automatisées, des outils de reporting performants et des outils de gestion de la performance. Le...

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ClickDesk 17

Live chat for customer support

ClickDesk is a live support solution for customer service teams which combines live chat, voice chat, help desk & a social toolbar for website customer communications. Support agents can answer queries, transfer tickets, respond to social media posts, & collaborate with one another using ClickDesk.

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Impel 1

Business Management on the Cloud and on the Go!

Impel is a Cloud + Mobile smart business management software. From Quotes to Orders to Invoices to Collections, Support and Inventory. Everything for your customer in one integrated system. 1000+ Orders generated, 4000+ text commands processed, over 15,000 web requests daily. When CRM is not enough and ERP is too much, Impel is the answer. Impel...

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Vivocha 1

Meet Your Customer Online

Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.

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Five9 302

Cloud contact and call center software

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

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Zoho Assist 147

Assistance à distance instantanée. Accès à distance sans surveillance.

Offre une prise en charge rapide des clients distants grâce à des sessions d'assistance à distance surveillée sur le web et la gestion des ordinateurs distants sans effort via un accès distant sans surveillance.

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Helpshift 28

Service client évolutif sur vos applications web et mobiles

Helpshift fournit un support client évolutif pour les applications web et mobiles. La suite comprend un système de gestion des cas d'assistance complet, des FAQ natives, un chat intégré à l'application, des campagnes push et bien plus.

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LiveOps 1

Cloud Contact Center | On-Demand Customer Service and Support Solutions

Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to...

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Cingo

Omni-channel customer service platform

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

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Salesforce Sales Cloud 9424

L'application de CRM n° 1

Construit sur la plateforme Salesforce1, le Sales Cloud est une solution englobant plusieurs aspects des ventes et de la relation client : CRM, SFA, marketing. Le Sales Cloud vous connecte instantanément à vos contacts, prospects, comptes et informations stratégiques, où que vous soyez et sur tous types de terminaux (ordinateur, tablette,...

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Samanage 462

Logiciel de centre de services informatique et de gestion d'actifs

Samanage permet aux organisations du monde entier d'offrir une expérience de services supérieure. Le logiciel de gestion des services informatiques de Samanage accélère l'efficacité et la visibilité des services demandés et fournis par l'ensemble d'une organisation, ce qui facilite la rationalisation continue de l'amélioration des processus et de...

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Zingle 58

Text messaging for customer service & team collaboration

Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more

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NewVoiceMedia 56

Call Center & Inside Sales for Salesforce

NewVoiceMedia is the leading provider of cloud contact center and inside sales software for Salesforce Sales Cloud, Service Cloud and Desk.com

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Deskpro 18

Customer service software you can depend on

Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Other features of the app include live chat, customer feedback and suggestion tools, custom...

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Conversocial 7

The Digital Care Platform for Social Messaging.

Conversocial is a leading customer engagement platform for today’s digital customer. Delivering a unified approach to a new generation of customer care, Conversocial enables hundreds of global brands including Google, Tesco and Hertz to ensure they are supporting in-the-moment resolution, at scale,

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Velaro 3

Enterprise live chat software

Velaro is a enterprise live chat solution designed to provide organizations with the tools to optimize sales and customer service productivity.

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MindTouch 1

Self-service customer success & knowledge base platform

MindTouch is a scalable, self-service customer support platform & knowledge base. MindTouch helps companies understand and connect with their buyers & customers

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Whisbi 1

The power of Live Engagement

Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.

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SmartSupport 12

Internal & external knowledge base and forum management platform

SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give...

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Coresystems 11

Solution de gestion du service après-vente et du support client

Coresystems est une solution conçue pour connecter et automatiser les activités de service. Gérer les opérations de service sur le terrain et le soutien à la clientèle depuis un seul emplacement.

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Parature 11

Customer service software from Microsoft

Parature from Microsoft helps to manage multi-channel interactions, provide self service support and build knowledge.

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Oracle Service Cloud 7

Web, Social & Contact Center

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services. Oracle´s RightNow products aim to help users offer a...

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iorad 1

Create application instructions and step-by-step tutorials

Train employees and provide customers with guided step-by-step tutorials, instructions and knowledge base articles for any desktop or web application

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Wix 1753

Création de site web, de boutique en ligne & de blog

Wix est une application permettant à tout type d'entreprise de construire son site gratuitement et sans notion de programmation, et de créer des e-boutiques.

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FieldOne 24

Field Service Management solution

FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow.

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Ameyo 18

All-in-one Contact Center Software

An all-in-one customer interaction suite powering over a billion interactions worldwide

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UserEcho 1

Interactive customer support & feedback community

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

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Blitzz

Video-powered technical support platform

Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.

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KnowledgeOwl 207

Knowledge base and documentation software

KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by...

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Zingtree 90

Build your own question & answer style troubleshooters

Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers

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Deskero 82

Logiciel d'assistance client

Deskero est un logiciel de relation client qui vous permet de dialoguer avec vos clients et facile à utiliser. Deskero vous permet de gérer les questions de vos clients, mais vous donne également la possibilité de les contacter.

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UseResponse 26

Suite de support client tout-en-un

Organisez la documentation en ligne et fournissez le support client avec le logiciel d'opinion de client de UseResponse et le système de helpdesk.

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HappyFox Chat 14

Premium live chat software

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience

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Casengo 12

Customer Support Software for Live Chat, Email and Twitter

Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!

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CallPage 11

Bouton et widget contextuel de site pour des rappels automatisés

CallPage permet de convertir les visiteurs web en appels de vente en fournissant des réponses immédiates de la part des commerciaux de l'entreprise via un bouton et un widget personnalisables.

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SupportBee 8

Customer support help desk software

SupportBee is a customer support and help desk ticketing software that helps multiple teams to collaborate on providing efficient support. The app allows all of your support reps to manage their cases collectively and with no per agent pricing, the app is fully scalable. SupportBee mimics your email with the ability to collect and correlate all...

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Nanorep 5

AI-enabled chatbot & VCA Solutions for Customer Service

nanoRep helps to streamline multichannel customer support through self-service and personalization.

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LiveHelp 1

Live chat platform for customer care & customer engagement

LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries

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ChurnSpotter

Reduce Churn by engaging At-Risk Customers

ChurnSpotter enables you to engage your customers in a timely and personalized manneer in order to reduce Churn and grow your MRR.

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Userlike Live Chat 460

Aidez vos clients quand c'est important, où c'est important.

Userlike est une solution de chat en ligne pour le soutien des sites Web et des messagers. Connectez-vous avec vos clients directement, peu importe où ils sont.

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Issuetrak 155

Issue tracking software for help desk and customer service

100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device.

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Acctivate 90

QuickBooks inventory management software for SMBs

Acctivate is a best-in-class inventory management system designed to optimize warehouse, purchasing and inventory operations across the entire business.

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Yonyx 80

Decision tree driven Interactive guides for customer service

Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls

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Comm100 Live Chat 67

Real conversations in real-time

Comm100 Live Chat powers real-time interactions via web, mobile, and messaging

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LiveHelpNow 65

Help desk and live chat solution for customer service

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

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InvGate Service Desk 64

IT service desk software

InvGate Service Desk is web-based solution designed to streamline and optimize IT service delivery and support. InvGate features include gamification rewards and motivation, problem and change management, hardware and software tracking, knowledge base and self service portals, & more.

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Bright Pattern 62

Multi-channel cloud call center software

Bright Pattern is the most effective cloud contact center software which helps businesses to simplify multichannel service.

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3CLogic 47

Contact Center Solutions for Customer Experience Excellence

3CLogic is a leading contact center as a service provider, seamlessly integrating with CRMs, service platforms, WFMs and other business applications for today’s enterprise businesses.

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MightyCall 47

Virtual Phone System for small businesses

MightyCall is a virtual phone system designed to help small businesses & entrepreneurs manage the customer experience efficiently with a range of calling, customer care, & team management features including visual call flow configuration, call recording, performance reports, & more

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SuperOffice CRM 47

CRM software for sales, marketing & customer service teams

SuperOffice CRM is a Customer Relationship Management (CRM) software which helps sales, marketing & customer service teams find, capture & retain customers., SuperOffice CRM includes company, contact, document & activity management features, plus integrations with Microsoft Office & G-Suite.

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Groove 43

Simple Help Desk Software

Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve. Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk. And it’s a more personal experience for your...

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AzureDesk 37

Logiciel de Help Desk

AzureDesk est un logiciel de Help Desk pour les entreprises de toutes tailles, offrant une base de connaissances intelligent, portail libre-service

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Scorebuddy 33

QA Software for scoring (Calls/email/chat/social)

Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day...

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Sellsy Helpdesk 30

Solution helpdesk et support client en ligne

Gérez les requêtes de vos clients facilement et en équipe avec un outil ergonomique. Le service Helpdesk de Sellsy est transparent pour vos clients. Les e-mails sont envoyés de votre adresse personnelle et n'ont pas de numéro de ticket. Vos clients ne sauront jamais qu'ils ont à faire à un logiciel et vous gardez une relation personnelle avec...

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Shared Groups 29

Contact sharing solution with GMail integration

Are you looking for a simple way to share your domain contacts with your colleagues or your different Google accounts? Our shared groups application works with all editions of Google Apps!

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Agiloft 26

Helpdesk solution

Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more

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ConvergeHub 24

Sales, marketing, customer service & billing CRM for SMBs

ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement, empowering users to stay connected to leads, customers, partners and employees, from any device, at any time

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Iridize 20

Enterprise grade product training and user onboarding

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.

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HelpCrunch 19

Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes

HelpCrunch est une plateforme web de communication mobile pour les clients qui combine un chat en direct à la mode, l'automatisation des e-mails et un service d'assistance super intuitif en une seule solution.

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CustomerSure 16

The simplest way to improve how you handle customer feedback

CustomerSure is the simplest way for businesses to improve their bottom line by improving how they deal with customer feedback. Trusted globally by companies who care about their customers. Works alongside your existing software. Send short customer-friendly satisfaction surveys. Get advice from our industry-tested experts on the right questions...

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Answerbase 11

Meet your customers’ and company's information needs

Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.

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C2 ATOM 11

Solution intégrée de gestion de services d'affaires (BSM)

C2 ATOM est un logiciel ITSM (gestion de serviceS TI) conçu pour les organisations cherchant à fournir une livraison de service raffinée et de qualité.

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Subiz 10

Logiciel de support en ligne (chat) intégré au site web

Subiz fournit une plateforme web permettant au propriétaire du site d'inviter le visiteur pour un chat en direct et de les transformer en clients payants et satisfaits.

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Kustomer 6

Intelligent CRM for Customer Service

Kustomer is an intelligent platform which helps support teams centralize their customer data & tasks with smart workflows, automation & data integrations.

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VeriShow 5

Video Chat, Cobrowsing, Screen sharing, Certified signature

Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.

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Client Heartbeat 5

Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.

We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer...

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Helprace 5

Service d'assistance, base de connaissances et communauté

Créez votre propre service d'assistance, base de connaissances et communauté en ligne à l'aide de Helprace - client service logiciel tout et un.

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Toonimo 4

Guide audio-visuel à votre site web

Toonimo humanise l'expérience de l'internaute en proposant des visites guidées numériques. La plateforme SaaS permet aux organisations d'ajouter une superposition de voix humaines et des coach marks graphiques personnalisés qui engagent les visiteurs, présentent des offres clés et canalisent les utilisateurs à travers les entonnoirs du site web....

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PHC FX 4

PHC FX is a complete business solution, 100% online.

PHC FX has everything you need to run your service business online. Invoicing to get paid and go paperless. Monitor your Accounts and Money by tracking how much comes in, to plan how much goes out. Control where your team spends their time and your money with Team & Project management. Your customer will know you love them when they get...

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C2CRM 4

Cloud Enterprise Business Solutions

C2CRM offers the power and flexibility usually reserved for custom CRM solutions, with the ease of use and implementation typically associated with contact managers. C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It improves your marketing efforts by tracking which marketing initiatives work...

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contactSPACE 4

Cloud contact center software solution

contactSPACE is a cloud contact centre software solution offering tools for multichannel communication, campaign creation, performance monitoring, and more

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Focus Contact Center 4

Logiciel de contact client et pour call centers Focus Contact Center

Focus Contact Center est une solution multicanale pour call centers basée sur le cloud offrant une intégration par téléphone, chat, e-mail et SMS, l'enregistrement des appels et la surveillance en direct.

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Lithium Social Response 4

Outil d'engagement social des clients

Lithium Social Response est une plateforme d'engagement client qui permet aux PME de suivre, gérer et analyser les interactions sociales avec les clients simplement et efficacement.

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ThoughtBuzz 3

Social Media monitoring and analytics

ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns and content audits. ThoughtBuzz lets you identify social media key influencers based on engagement and provides a full spectrum analysis.

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WhosOn 3

Track - Chat - Engage

WhosOn Live Chat & Engagement Software is both a sales and customer service solution.

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KronoDesk 3

Aide, écoute et résout – un puissant logiciel Helpdesk

Noyé dans les e-mails des clients et les tickets de support ? Difficile de répondre aux besoins des clients ? Améliorer la satisfaction des clients tout en réduisant les coûts d'assistance ? KronoDesk est un système de support client intégré qui comprend un système de tickets d'assistance, des forums de support client et une base de...

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iHelpDesk 3

Cloud-based help desk service

iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.

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CustomerWise 3

Customer support and business process management

Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more

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Logicalware 2

Manage all your customer interactions in one place with Logicalware's smart, efficient multi-channel customer support solutions

Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries. MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,...

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Adxstudio Portals 2

Microsoft Dynamics CRM-integrated web portals

Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors

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viCloning 2

Intelligent Virtual Agent + Live Chat

Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy! viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by...

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getReply 2

Simple Customer Support Software

getReply is a one of a kind customer support software. getReply costs only 3¢ per reply and provides you with unlimited agents, unlimited contacts and unlimited features. Setup your helpdesk in no time !

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Callmaker 2

Automatic callbacks for website visitors within 25 seconds

Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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Dezide 2

Troubleshooting guides for customer service

Dezide helps contact centers and field technicians to troubleshoot customer queries and offer self service resources.

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eStreamDesk Helpdesk 1

Online helpdesk & knowledge base simplified

Ticketed support and e-mail management If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving...

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HelpMaster 1

Helpdesk, service desk and customer support software

Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in. HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and...

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Brand Embassy 1

Social Customer Service Software

Brand Embassy is social customer service software designed to deliver human connections at scale.

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AireContact 1

Multi-channel call centre software

AireContact offers a hosted, multi-channel contact centre to manage inbound and outbound calls, email, chat, and social media in one place.

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Qhub 1

Q&A Software that Makes it Easy to Build a Vibrant Community Hub

Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.

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ProProfs Survey Maker 1

Build and Test Knowledge

ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Our Survey Maker supports many advanced features such as: Response grading Provide detailed survey statistics Cross-device compatibility Survey embedded...

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CustomerGauge 1

Net Promoter Score® to measure, act, monetize and grow your customer base.

CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on...

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Altitude Software 1

Unified communications solution

Altitude uCI Suite is a complete unified communications solution that helps businesses of all sizes to engage effectively with their customers

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CRMdesk

CRMdesk: Web-based helpdesk for customer support automation

CRMdesk is very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet. CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site.

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Beevolve

Social Media Monitoring & Analytics Platform

Monitor what people are saying online about your market, brand, product/service and competitors. Generate leads and increase sales through social media by connecting to people at their point of need. Organically market your product on social media by participating in conversations with your potential customers, existing customers and influential...

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SupportDesk

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App. Incident, Problem, Change Management, Asset Management, Knowledgebase. SupportDesk is available both in the Cloud and On-Premises.

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NeuQs Free Helpdesk

Web-based help desk and support application

Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback. Developed in Microsoft Silverlight, to give you a...

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ITSM 365

100% customizable Service Desk for any business small or large

Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base

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SimpleFeedback

Cloud-based customer engagement application

SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app. With SimpleFeedback you can receive suggestions, bug reports,...

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Tender Support

Customer support software

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers...

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Serena Service

Single-point-of-contact IT service management

When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.

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Message Mate

Secure texting solution for business websites

Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap

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ePowerCenter

Cloud-based CRM software for contact center agents

ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues

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PlayVox

Quality assurance software for customer service agents

PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media

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Intercom 453

Customer messaging platform for sales, marketing and support

Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email

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Sharpen 43

Cloud-native Contact Center Platform

A leading cloud native contact center that serves more than 1,000 companies across the globe.

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ProProfs Chat 42

Live chat software for websites

ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors

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NABD System 37

Multi-channel Customer support & Help Desk software-FREE PLAN

Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,...

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Fuze 26

Multi-channel support for customers, partners & staff

Fuze - formerly ThinkingPhones - is a cloud based unified communications platform (UCaaS) enabling multi-channel support for customers, partners, staff and other stakeholders

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Acquire 19

Multi-channel Customer Communication Platform

Tagove is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing

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SABIO 18

Plateforme de gestion des connaissances

SABIO est un logiciel de gestion des connaissances sur le cloud conçu pour fournir aux entreprises la technologie de recherche et localiser la connaissance rapidement et facilement.

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Clicktools for Salesforce 12

Custom survey, form & landing page creation platform

Create custom surveys, forms and landing pages and update Salesforce CRM immediately with Clicktools. Reduce the time, effort and cost associated with deployment of manual or outsourced surveys, forms and landing pages. Reduce administration costs involved in entry and de-duplication of data. Really being to seeto the power of linking customer...

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ServiceMobility 7

Connected field service mobility

ServiceMobility is a cross-platform mobile application enabling field service technicians to maximize their efficiency with on-site process mobilization

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SupportSync 7

Product return management & customer service for SMBs

SupportSync is a product return mangement and customer service solution designed for SMBs who provide products that require return services.

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Blue Enterprise Surveys 7

Sondage en ligne et outils de collecte de rétroaction

Blue Enterprise Surveys est une solution de gestion et de création d'enquêtes qui permet une planification d'enquête, l'analyse de données et de reporting, la surveillance en temps réel, et plus encore.

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Get Satisfaction 4

Drive Customer Engagement

Get Satisfaction is cloud collaboration software that helps you to: - Build online communities - Increase revenue from existing customers - Improve customer satisfaction and customer engagement - Capture ideas on how to build better products faster - Reduce support costs Love your customers! Build online communities that allow productive...

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Lithium 4

Solutions de gestion des réseaux sociaux

Lithium propose une gamme de produits couvrant tous les domaines de la gestion des réseaux sociaux, de l'engagement client et du service client au marketing social. La solution intégrée propose une plateforme unique à partir de laquelle il est possible de gérer les conversions sur les réseaux sociaux, les sites web et les appareils mobiles....

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PHC Service FX 4

Don’t just give answers. Give solutions.

Give your customers what they deserve, stellar support. Handle tickets from your inbox.

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WFMwizard 1

Workforce management solution

WFMwizard is an innovative, complete and affordable Workforce Management solution for small and medium inbound call centers and help desks. WFMwizard automates the complete call center operations weekly planning cycle: call volume forecasting, agents staffing calculations, shifts design optimization, agents scheduling, breaks Scheduling, "what-if"...

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Weclapp Cloud CRM 1

Compact CRM solution for small businesses & freelancers

Weclapp Cloud CRM is a web-based customer relationship management (CRM) software for small and medium-sized companies to manage their contacts, leads, and customers, identify sales opportunities, and create campaigns, with tools including team chat, task management, Microsoft Outlook sync, and more

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SpiceCSM 1

Integration Platform as a Service for contact centers

SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact...

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Evolvin Agency Software

Estate agency software

Evolvin's estate agency software offers a fully customisable solution that can dramatically increase your productivity and profitability. Suited to commercial and residential estate agents, the Evolvin solution provides the best software for estate agents available on the market, and being a hosted service will also reduce your total cost of...

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iTouchVision Consumer Goods

Support your customers

Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and

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InfoCDB

Company/Contact/Knowledge store & Tasks list for Home/SMBs

Small Business CRM with customer contact, task management and file storage tools

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Pro Profs Poll Maker

Build and Test Knowledge

ProProfs Poll Software is a powerful online poll creator which helps online marketers, instructors, businesses & government organizations to quickly create an online poll and set it up on their website or blog. The Poll software comes with advanced customization features, using which you can create custom polls that match the colors and...

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HelpOnClick Help Desk

Manage communication with your customers

Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations!

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Requuest

Customizable IT support solution

Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more

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Relay

Mobile engagement automation for service based enterprises

Relay is a mobile communication platform that helps businesses to connect with customers and build relationships with highly personalized, high-impact messaging

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FixMe.IT 260

Remote Support Software That Always Works

Remote support software designed for delivering on-demand and unattended support from anywhere in the world.

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Tenfold 145

Have better customer conversations

Tenfold NextGen CTI enables companies to increase productivity, improve customer experience & make better business decisions with useful data.

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RescueAssist 100

Remote support software

RescueAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. RescueAssist offers a...

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Genesys PureCloud 48

Call center cloud optimisé pour les mobiles avec routage multi canal

Genesys PureCoud est un centre d'appels et une solution de collaboration entre employés dans le cloud, qui est facile à utiliser, rapide à déployer et construite pour l'innovation rapide.

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Tidio 45

Communicator for businesses. live chat, messenger and email

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

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xSellco Helpdesk 40

Le seule helpdesk intégré pour eCommerce no. 1

Une centrale d'aide pour eCommerce qui centralise vos demandes clients sur tous vos marchés, boutiques en ligne et canaux dans une seule et même interface.

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CrazyCall 31

Téléphonie cloud pour les ventes.

Téléphonie cloud pour les entreprises.

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Hiver 30

Manage customer support and sales leads right from Gmail

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts.

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VidGrid 27

Video's Most Interactive Platform

VidGrid is Video's Most Interactive Platform.

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Magentrix Communities 23

Partner (PRM), Customer and Employee Communities

Magentrix communities extend Salesforce CRM for channel partners (PRM), customers and employees to communicate, engage and collaborate.

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Hippo Video 19

Plateforme de communication et de collaboration vidéo

Hippo Video est une solution de gestion vidéo basée sur le cloud qui comprend des outils pour contrôler la webcam, l'audio, l'enregistrement d'écran, le montage vidéo, le partage de vidéos via médias sociaux et systèmes d'assistance, intégration de vidéo aux sites web et e-mails, exportation de vidéos sur YouTube, analyse de l'engagement en temps...

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Wix Answers 16

Online help desk & customer support software built by Wix

Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more

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Quiq Messaging 13

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat

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Acobot 10

Self-learning conversational AI for lead nurture on websites

With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.

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Solvemate 9

Résoudre les demandes de support courantes, instantanément et à l'échelle.

Solvemate permet au service client de résoudre les demandes courantes, instantanément et à l'échelle.

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Systum 8

One platform to run your B2B or B2C business.

Distribution and B2B and B2C eCommerce companies use Systum’s CRM and platform to unify data and to improve customer service and operations.

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Bold360 6

Live chat & support service for customer engagement

Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers

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Re:Desk 6

Help desk software for eCommerce or multi-vendor stores

Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores

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Gluru AI 4

Customer experience management with AI and machine learning

MIND is a customer experience management solution striving to create a conversational mind for business knowledge by using AI and machine learning

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Live Guide 4

Une solution de chat en ligne sécurisée pour les équipes de service client.

Live Guide est une solution de chat en direct pour les équipes de service client avec des fonctionnalités audio et chat vidéo, renseignement client, assistance à distance, et plus encore.

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IT Incident Software 2

Web-based helpdesk management solution

IT Incident Software is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows

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bpm'online service 1

The Omnichannel Customer Service and Support

The best fit for companies that are looking to manage omnichannel communications.

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Zent.io 1

Cloud omnichannel contact center software

Zent.io is an omnichannel software for customer service teams including chat, mail, voice, Facebook, Twitter & fully customizable customer portal

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whatusersdo.com

Understand your customes with this UX testing tool

Easy website usability testing with real people. We video testers' screens and spoken thoughts completing tasks on websites. Discover why people leave your site, abandon shopping carts and hear their instant reactions to landing pages. We help website owners discover how to increase conversions from only £25 per participant. Order usability tests...

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Agent.ai

Artificial Intelligence Customer Service

Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

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Akio Unified

Editeur de Logiciel dédié à l'expérience client

Akio édite 3 logiciels dédiés à l'amélioration de l'expérience client Akio Unified dédié à la relation client, Akio Analytics pour analyser la Voix du Client, Akio Spotter pour mesurer la eRéputation

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ShowHows

Online how-to guides & tutorials for business

ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing

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Userlike

Logiciel client de discussion instantanée

Userlike est un logiciel qui vous permet d'ajouter une boîte de dialogue sur votre site afin d'offrir un support client adapté, le tout géré depuis un backend intuitif.

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Clouddi

ERP dédié à la gestion du SAV et des services clients

Clouddi est un logiciel ERP sur le cloud dédié aux métiers de la maintenance et du SAV. Il vous aide de la demande d'un prospect à vos écritures comptables.

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Nirror

Logiciel de support client en temps réel

Nirror est un logiciel renseignant les données de visite d'un site. Il permet de voir ce qu'un visiteur voit en temps réel pour lui apporter une aide précise.

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Videodesk

Dialogue vidéo en direct pour le e-commerce

Videodesk permet à vos clients de communiquer avec un vendeur via chat, audio ou vidéo en temps réel, et d'être aidés sur le web comme dans un magasin physique.

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myViséo

Outil en ligne d'évaluation de service client en ligne

myViséo est un outil en mode SaaS d'évaluation de service client. De l'évaluation à la formation, tout est mis en oeuvre pour améliorer votre service client. Cette solution permettra aux managers, conseillers et même aux formateurs de tirer un meilleur profit de leur service client.

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EGG Service Clients

Logiciel service client en mode SaaS

Le pack service client proposé en mode SaaS par Cogivea est destiné à la gestion des tickets clients. La plateforme permet à vos clients de s'échanger des documents et des informations. Suivez vos ressources grâce au planning et menez des enquêtes de satisfaction.

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Artologik HelpDesk

Logiciel de support en ligne et de gestion des incidents

Artologik Helpdesk est un logiciel de support client en ligne qui vous permet de gérer vos tickets en ligne et d'améliorer la prise par vos opérateurs des incidents. En interne comme en externe, échangez mieux grâce à cette solution en mode SaaS. L'application garde toutes les informations de chaque ticket pour vous permettre de gérer au mieux...

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BusinessLine

Logiciel de Service Client

BusinessLine est un logiciel de Service Client proposant l'ensemble des fonctionnalités nécessaires à la gestion du centre de service client et support pour les moyennes et grandes entreprises. BusinessLine offre une nouvelle ergonomie d’utilisation facilitant l’appropriation par l’ensemble des utilisateurs, la rapidité de mise en œuvre est ainsi...

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GestSup

Logiciel de gestion de support CRM

GestSup est un logiciel gratuit de gestion de support CRM. Pilotez le workflow de la gestion de vos tickets, de la déclaration à la résolution.

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Ogust

Logiciel de gestion en ligne pour les sociétés

Un logiciel accessible 24h/24, partout et sur tout support pour gérer votre activité commerciale, vos plannings, votre comptabilité, votre RH et votre paie.

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Dimelo By RingCentral

Outil de gestion unifié pour les conversations de service client

Dimelo Digital est une plateforme unifiée permettant aux équipes de service client de gérer tous les canaux et conversations numériques d'assistance à la clientèle, y compris les e-mails, les réseaux sociaux, le chat et les mobiles, via une plateforme unique.

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Ameyo FusionCX

Omnichannel help desk ticketing system

FusionCX by Ameyo is an all-in-one helpdesk ticketing and customer support platform which offers omni-channel contact centre capabilities for customer service teams. The cloud-based platform offers tools for managing omnichannel ticketing, agent productivity, operations automation, and more.

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