GetApp permet à des professionnels comme vous de découvrir des logiciels métiers et de choisir l'outil qui leur correspond. Notre service est gratuit, car ce sont les éditeurs de logiciels qui nous rétribuent s'ils augmentent leur trafic web et génèrent des prospects grâce à notre site. Notre objectif est de vous aider à trouver le bon outil en vous fournissant une liste de tous les éditeurs de logiciels, lesquels peuvent présenter les fonctionnalités de leurs solutions et recueillir les avis d'utilisateurs. Grâce à nos listes complètes, aux avis émis par des utilisateurs authentiques, à nos fiches d'évaluation des logiciels, à nos comparateurs de produits et à nos articles, vous serez en mesure de prendre des décisions mieux éclairées et de choisir le bon logiciel.
Le premier logiciel helpdesk sensible au contexte du secteur d'activité
Zoho Desk est une application de service client basée sur le web qui aide votre entreprise à renforcer ses relations avec ses clients.
En savoir plus sur Zoho Desk
Mobile-optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact center and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
En savoir plus sur Genesys PureCloud
TeamSupport is built for business to business customer support. Tired of losing visibility of your customers or not being able to associate tickets to a company? Our easy to use customer database with parent-child relationships, customizable SLAs, and Customer Distress Index help you manage tickets at multiple levels to decrease support costs...
En savoir plus sur TeamSupport.com
Kayako is the unified customer service platform . With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
En savoir plus sur Kayako
Le Service Cloud, la solution service client de Salesforce, vous permet d'offrir un service client d'excellence, à tout moment et depuis n'importe quel terminal.
Vous pouvez l'intégrer directement dans vos applications et produits et offrir un support multicanal facile d'accès pour tous vos clients.
En savoir plus sur Salesforce Service Cloud
Freshdesk est un service d'assistance à la clientèle sur Cloud hautement personnalisable qui vous permet d'optimiser la satisfaction-client grâce à un système efficace de gestion de tickets, d'automatisation des tâches, de synchronisation de vos équipes
En savoir plus sur Freshdesk
Customer interaction & support platform with CRM integration
UJET is an enterprise-grade SaaS solution offering a holistic support experience through voice & chat channels that customers can reach via an app, web, or IVR
En savoir plus sur UJET
SupportCenter Plus est une application CRM basée sur le web et un outil de support client qui permet aux organisations de gérer les tickets clients, les comptes et les coordonnées de leurs clients, etc.
En savoir plus sur ManageEngine SupportCenter Plus
Sales and customer support management platform designed for B2B technology companies, with integrated service ticket management, customer self-service, and more
En savoir plus sur CustomerWise
Cayzu helps users manage all support requests from a single cloud portal, whether they are coming in via phone, email, Facebook, Twitter or even mobile. Cayzu enables organizations to seamlessly handle multiple brands & products each with their own branded end-user portal.
En savoir plus sur Cayzu
Dixa est une plateforme de service client basée sur le cloud qui combine la conversation en ligne, les e-mails et les appels dans une interface unique, avec une surveillance en temps réel, un CRM intégré et bien plus encore.
En savoir plus sur Dixa
Service client évolutif sur vos applications web et mobiles
Helpshift fournit un support client évolutif pour les applications web et mobiles. La suite comprend un système de gestion des cas d'assistance complet, des FAQ natives, un chat intégré à l'application, des campagnes push et bien plus.
En savoir plus sur Helpshift
Centre de services, centre multisociétés et centre de services ITSM/ITIL
Trois produits vous sont proposés pour gérer le support client d'entreprises de toute taille.
1) Logiciel helpdesk multicanal.
2) Assistance satellite (service d'assistance multi-entreprises).
3) Logiciel pour centres de services (prêt ITIL/ITSM).
En savoir plus sur Vision Helpdesk
MSP Anywhere est un logiciel de contrôle à distance basé sur le web pour les entreprises de services informatiques qui doivent résoudre leurs problèmes rapidement.
En savoir plus sur SolarWinds MSP Anywhere
SMS messaging for sales, support & operations teams
Avochato is an SMS/text messaging solution for marketing, sales & support teams, which allows users to send, receive, and collaborate on messages from customers
En savoir plus sur Avochato
Build your own question & answer style troubleshooters
Zingtree is a toolkit that enables the creation of troubleshooters, agent scripts and interactive decision trees, perfect for customer support & contact centers
En savoir plus sur Zingtree
Lithium Social Response est une plateforme d'engagement client qui permet aux PME de suivre, gérer et analyser les interactions sociales avec les clients simplement et efficacement.
En savoir plus sur Lithium Social Response
Un excellent service client commence avec un meilleur logiciel helpdesk.
LiveAgent est une solution d'assistance basée sur le web qui permet la gestion des cas d'assistance à partir de plusieurs canaux, y compris le téléphone, le chat en direct et les médias sociaux.
En savoir plus sur LiveAgent
Unified customer communication platform for contact centers
Aspect Unified IP is a unified, omni-channel customer service platform for managing interactions across email, chat, voice calls, SMS, social channels, and more
En savoir plus sur Aspect Unified IP
Plateforme d'assistance et d'éducation des clients en libre-service
Elevio propose des outils de support client en libre-service à la demande, notamment la gestion de base de connaissances, l'aide contextuelle intégrée, l'intégration des canaux de support et bien plus.
En savoir plus sur elevio
Dynamisez le marketing, les ventes et la performance du service !
Le logiciel CRM Bpm'online fournit des processus de bout en bout pour gérer un parcours client complet (du lead à la commande et à la maintenance continue du compte).
Bpm'online est reconnu par Gartner 2016 Magic Quadrant pour le CRM (Customer Engagement Center), ainsi que dans cinq catégories du Gartner CRM Vendor Guide 2016 (SFA, Partner...
En savoir plus sur bpm'online CRM
Plateforme intelligente pour la gestion des BPM (Business Process Management)
Bpm'online studio est la puissante alliance des technologies BPM (Business Process Management) et de gestion de cas pour gérer, optimiser et surveiller efficacement les processus métier tout en automatisant les opérations fastidieuses
En savoir plus sur bpm'online studio
inSided is a social business platform which enables businesses to create, integrate, and manage online communities with custom branding and personalized content
En savoir plus sur inSided
Service d'assistance, base de connaissances et communauté
Créez votre propre service d'assistance, base de connaissances et communauté en ligne à l'aide de Helprace - client service logiciel tout et un.
En savoir plus sur Helprace
CRM commercial et marketing pour les petites entreprises
Agile CRM combine de puissantes fonctionnalités d'automatisation, de téléphonie, de web, de téléphonie mobile, de messagerie électronique, de réseau social et de planification pour gérer efficacement l'ensemble du parcours client.
En savoir plus sur Agile CRM
Fournisseur de solutions Live Chat, Messaging et Bots.
LivePerson rend la vie plus facile en transformant la façon dont les gens communiquent avec les marques grâce au chat et à la messagerie pris en charge par les robots et l'IA.
En savoir plus sur LivePerson
Anytime, anywhere remote support from ConnectWise Control lets you remotely control devices and help your customers whether they’re around the corner or around the world.
En savoir plus sur ConnectWise Control
FluentStream Technologies provides a cloud-based business phone solution with 90+ features, an intuitive, easy-to-use web portal, and seamless integrations.
En savoir plus sur FluentStream
Shelf is an award winning knowledge base that helps distributed organizations for effectively manage their most valuable content
En savoir plus sur Shelf
All-in-one technical & customer support ticketing system
Supportbench is an all-in-one technical & customer support ticketing system for small to large customer service departments with SLA handling, workflows, & more
En savoir plus sur Supportbench
Sondage en ligne et outils de collecte de rétroaction
Blue Enterprise Surveys est une solution de gestion et de création d'enquêtes qui permet une planification d'enquête, l'analyse de données et de reporting, la surveillance en temps réel, et plus encore.
En savoir plus sur Blue Enterprise Surveys
A real-time customer experience management (CEM) platform
Cloudcherry is a real-time, omni-channel customer experience feedback platform that allows brands to track, measure and improve NPS & customer experience
En savoir plus sur CloudCherry 360 Feedback
monday.com is a versatile project management & collaboration tool to help you manage anything. Build structures, collaborate with your team, and get things done
En savoir plus sur monday.com
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market. We also integrate...
En savoir plus sur NICE inContact
Logiciel de service client Premium pour le chat en direct et bureau d'aide
Les clients aiment obtenir des réponses immédiates à leurs questions. LiveChat permet cela et plus encore, car il aide à transformer les équipes de soutien en rock stars du service client.
En savoir plus sur LiveChat
Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot
En savoir plus sur Agent.ai
The next generation of professional services automation.
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform available from the cloud on any device.
Gain valuable insight
With all the functionality you need in one place you’ll have...
En savoir plus sur HarmonyPSA
Zendesk est une application vous permettant de gérer votre service client dans le Cloud, qui s'intègre de façon transparente à l'ensemble de vos canaux de support, notamment e-mail, web, chat, et les réseaux sociaux.
Elle permet aux entreprises de mettre en relation par messaging, en temps réel, leurs prospects qui ont besoin de conseils avec des experts disponible 24/7.
Le téléphone d'entreprise conçu pour le travail en équipe
Aircall permet aux entreprises d'obtenir instantanément des numéros locaux, partout dans le monde, et de distribuer les appels sur leurs équipes, en utilisant seulement des apps.
GoToAssist is a remote support software that offers solutions for both SMBs as well as enterprises looking to provide advanced remote service levels. The software is used by IT managers, IT consultants, software consultants, MSPs and IT customer support reps to access and control devices remotely and solve technical issues. GoToAssist offers a...
The Vocalcom Cloud contact center has literally changed the way companies interact with their customers, simply by making world-class technology accessible to any company regardless of size, location, budget or IT expertise. Whether your business requires inbound, advanced outbound capabilities, or full multichannel customer service solution, we...
Simplify the user experience on ANY digital platform.
WalkMe is the pioneer of the Digital Adoption Platform — an enterprise-class guidance, engagement, insights and automation platform. WalkMe’s holistic approach to digital adoption guides and engages enterprise, desktop and mobile users with the right information at the right time. WalkMe boosts productivity, engagement, and allows businesses to...
Build better products with intelligent product feedback
UserVoice is a product feedback management software dedicated to enabling businesses to make data-driven product decisions and prioritize feature requests
Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses
Jira Service Desk is service management software that connects IT to your business through fast, accountable resolution of customer requests.Built on Atlassian’s Jira workflow engine, Jira Service Desk is collaborative, has a knowledge base that’s low cost, is easy to set up and scale, highly flexible, and features a powerfully-simple user...
HappyFox is a cloud based help desk and customer support software. The ticket support system lets you solve customers' issues , fastening your customer support workflow. It also has built-in knowledge base, community forum and end-user support portal. Liked by a cross section of small, medium and large businesses for its ease of use, HappyFox...
Jobi is a mobile field service management platform which enables HVAC, plumbing & electrical professions to control service calls, dispatch & scheduling easily
Workforce optimization for customer service businesses
Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.
Bookafy automates scheduling, reminders and integrates with existing apps, while allowing clients to book, reschedule, and cancel appointments automatically
SnapEngage allows you to chat with your website visitors - no installation required! SnapEngage live chat software has advanced features for both sales and support teams, including SMS-to-Chat, Call-Me, sneak peek, Design Studio, integrations with CRM's and help desks, and more. Increase customer engagement and convert more leads with SnapEngage.
FTNI’s ETran solution helps customers streamline payment processing and minimize risk by consolidating Remote Deposit Capture, single and recurring ACH and credit/debit card transactions, on a single platform, in a managed services environment. FTNI specializes in reflecting these payments, real-time or batch, in the merchant’s accounting...
Ottspott is a business telephony/call center Slack add-on and desktop app with which businesses can centralize inbound and outbound customer support calls & SMS
Cloud-based customer service platform for B2C companies
Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface
Logiciel de gestion du service client et du support.
La suite de produits Tracker de PhaseWare est la première solution logicielle de service client et de support pour ceux qui recherchent la configurabilité. Les principales fonctionnalités comprennent : des flux de travail visuels, des règles métier automatisées, des outils de reporting performants et des outils de gestion de la performance. Le...
Impel is a Cloud + Mobile smart business management software. From Quotes to Orders to Invoices to Collections, Support and Inventory. Everything for your customer in one integrated system. 1000+ Orders generated, 4000+ text commands processed, over 15,000 web requests daily.
When CRM is not enough and ERP is too much, Impel is the answer. Impel...
Recent winner of the 2016 WebRTC product of the year, Vivocha.com is a cloud service that enables businesses to seamlessly communicate with prospects and customers right on the website or Mobile App, using any combination of Video, Voice, Chat, and collaboration tools like assisted browsing, form & document sharing.
Business Driver is a comprehensive set of tools to help you manage your projects and your business.
Business Driver acts as a catalyst that facilitates collaboration within each workgroup. The integrated communication tools and the various possibilities offered by the platform will be able to help you achieve the goal of making faster and more...
Five9, the leading provider of cloud contact center software, brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple your agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect...
Assistance à distance instantanée. Accès à distance sans surveillance.
Offre une prise en charge rapide des clients distants grâce à des sessions d'assistance à distance surveillée sur le web et la gestion des ordinateurs distants sans effort via un accès distant sans surveillance.
Cloud Contact Center | On-Demand Customer Service and Support Solutions
Voice, email, chat, SMS, Facebook and Twitter -- we support them all along with an integrated customer interaction database. Only LiveOps lets your business rapidly deploy an always-on, highly secure, true multi-tenant and instantly scalable contact center solution using a pay-as-you-go model. Our easy-to-use interface means no more requests to...
Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling
Construit sur la plateforme Salesforce1, le Sales Cloud est une solution englobant plusieurs aspects des ventes et de la relation client : CRM, SFA, marketing.
Le Sales Cloud vous connecte instantanément à vos contacts, prospects, comptes et informations stratégiques, où que vous soyez et sur tous types de terminaux (ordinateur, tablette,...
Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity.
The fully integrated service desk...
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more
Conversocial is a mobile, social customer service platform enabling business to connect with and provide engaging support to customers via social media channels
Velaro is website live chat software designed to provide enterprises with the tools to optimize sales, customer service & sales representative productivity
Self-service customer success & knowledge base platform
MindTouch is a scalable, self-service customer support platform & knowledge base. MindTouch helps companies understand and connect with their buyers & customers
Whisbi is a conversational commerce solution designed for live engagement & sales conversion. It connects brands to their web audience in a seamless and new way and combines the benefits of an open B2C webinar with a chat.
Internal & external knowledge base and forum management platform
SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities.
By reducing in-bound customer support request and improving customer satisfaction, SmartSupport helps you save time and money. Add a powerful, searchable knowledge base and forum environment to your website in minutes. Give...
Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.
Oracle´s RightNow products aim to help users offer a...
Création de site web, de boutique en ligne & de blog
Wix est une application permettant à tout type d'entreprise de construire son site gratuitement et sans notion de programmation, et de créer des e-boutiques.
Bloomfire is a socially-enabled knowledge base application with easy-to-use content creation and curation tools. Connect people who have knowledge with those who need it – when and where they're ready to learn.
FieldOne is a Field Service Management platform. With scheduling, routing, automation, CRM & reporting tools, FieldOne streamlines operations workflow.
UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services
Blitzz is a video-powered support platform which allows users to visualize customer problems, organize inquiries, collaborate, exchange documents & more. Blitzz is designed for field services such as electronic engineers, insurance providers, medical equipment technicians, IT specialists & more.
KnowledgeOwl is knowledge management and documentation software used to create knowledge bases. It allows you to create and share online manuals, handbooks, help pages, user guides, software documentation and more. It makes it fast and easy to create online portals, manuals, and help sites for customers and employees alike. Save time and money by...
Deskero est un logiciel de relation client qui vous permet de dialoguer avec vos clients et facile à utiliser.
Deskero vous permet de gérer les questions de vos clients, mais vous donne également la possibilité de les contacter.
Customer Support Software for Live Chat, Email and Twitter
Casengo’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk!
SupportBee is a customer support and help desk ticketing software that helps multiple teams to collaborate on providing efficient support. The app allows all of your support reps to manage their cases collectively and with no per agent pricing, the app is fully scalable.
SupportBee mimics your email with the ability to collect and correlate all...
Live chat platform for customer care & customer engagement
LiveHelp is a live chat solution that enables organizations to provide real-time online customer care on products or services within a variety of industries
Aidez vos clients quand c'est important, où c'est important.
Userlike est une solution de chat en ligne pour le soutien des sites Web et des messagers. Connectez-vous avec vos clients directement, peu importe où ils sont.
Issue tracking software for help desk and customer service
100% web-based issue tracking software that automatically assigns new issues based on your preferences and SLA's, and accessed via web browser or mobile device.
Acctivate is a best-in-class inventory management system designed to optimize warehouse, purchasing and inventory operations across the entire business.
Comm100’s digital conversation platform powers real-time interactions via web, mobile, and messaging. We make it easy for brands to answer questions, solve problems, and keep customers happy whenever and wherever they want.
LiveHelpNow is a help desk software solution for customer service and live chat. The app provides a selection of features to help better understand your customer and provide better help and all-round service. LiveHelpNow's live chat tool engages with your website visitors to garner customer feedback, send targeted messages and relevant...
Contact Center Solutions for Customer Experience Excellence
3CLogic is a leading provider of contact center solutions, providing a seamlessly integrated multichannel and Computer Telephony Integrations (CTI) platform for today’s enterprise businesses.
Groove enables teams small or large to stay on the same page and provide there customers with the personalized experience they deserve.
Groove is built for growing teams. You’ll get everything you need to be more productive and make your customers happier, without the hassle of a complicated helpdesk.
And it’s a more personal experience for your...
Gérez les requêtes de vos clients facilement et en équipe avec un outil ergonomique. Le service Helpdesk de Sellsy est transparent pour vos clients.
Les e-mails sont envoyés de votre adresse personnelle et n'ont pas de numéro de ticket. Vos clients ne sauront jamais qu'ils ont à faire à un logiciel et vous gardez une relation personnelle avec...
Manage Phone Calls, Email and Social Media Inquires Without Dedicated Agents
MightyCall helps small businesses and entrepreneurs drive and grow their business, taking care of customer experience. Grow your business while MIGHTYCALL focuses on keeping your customers happy and coming back for more.
Decision tree driven Interactive guides for customer service
Yonyx is a cloud based platform for creating decision tree driven interactive guides for customer service that integrate with your CRM system. Yonyx guides help improve CSAT & First Call Resolution, while reducing average handle time & deflecting calls
Scorebuddy is used to score customer service interactions in a contact centre. This quality monitoring application allows managers to score employee performance across teams, channels, supervisors and interactions. All scores are in one place and there is a wide variety or reporting and analytics available. The cloud based software has a 30-day...
Agiloft supports out-of-the box solutions for customer support, internal helpdesk, contract management, workflow & BPM, ITL & ITSM, change management, & more
Sales, marketing, customer service & billing CRM for SMBs
ConvergeHub is a business growth enabler, offering cloud-based all-in-one CRM software for complete customer engagement, empowering users to stay connected to leads, customers, partners and employees, from any device, at any time
The simplest way to improve how you handle customer feedback
CustomerSure is the simplest way for businesses to improve their bottom line by improving how they deal with customer feedback.
Trusted globally by companies who care about their customers.
Works alongside your existing software.
Send short customer-friendly satisfaction surveys.
Get advice from our industry-tested experts on the right questions...
Chat en direct, automatisation des e-mails et helpdesk pour le support et les ventes
HelpCrunch est une plateforme web de communication mobile pour les clients qui combine un chat en direct à la mode, l'automatisation des e-mails et un service d'assistance super intuitif en une seule solution.
Solution intégrée de gestion de services d'affaires (BSM)
C2 ATOM est un logiciel ITSM (gestion de serviceS TI) conçu pour les organisations cherchant à fournir une livraison de service raffinée et de qualité.
Meet your customers’ and company's information needs
Answerbase is a knowledge management platform for customer support and e-commerce, allowing users to ask questions, receive quality answers, and browse relevant content and articles to meet their demand for information about your products and services.
Logiciel de support en ligne (chat) intégré au site web
Subiz fournit une plateforme web permettant au propriétaire du site d'inviter le visiteur pour un chat en direct et de les transformer en clients payants et satisfaits.
Product development, ALM, ITSM, Customer Support, Project Management and CRM
VisionFlow is a very flexible web-based software suite with modules for Issue Tracking, Help Desk, CRM, Time Management, Document management, Product and Release management, Asset Management and much more. VisionFlow is powerful and offers extensive functionality but is easy to use and flexible at the same time. It supports any project management...
Video Chat, Cobrowsing, Screen sharing, Certified signature
Video Chat, Cobrowsing, Screen Sharing, Document sharing, Certified online signature for customer service and for secure online transactions. Sessions can be recorded, encrypted and store at client's location. Solution can be white-labeled. Salesforce or other CRM integration available too.
Toonimo humanizes the web user experience with engaging digital walkthroughs. The SaaS platform enables organizations to add an overlay of human voice and customized graphical coach marks that engages visitors, showcases key offers and guides users through website funnels. Toonimo offers a comprehensive analytics dashboard in order to track user...
PHC FX is a complete business solution, 100% online.
PHC FX has everything you need to run your service business online. Invoicing to get paid and go paperless. Monitor your Accounts and Money by tracking how much comes in, to plan how much goes out. Control where your team spends their time and your money with Team & Project management. Your customer will know you love them when they get...
Track customer satisfaction to find out what your customers really think about your service, and find out who your unhappy customers are.
We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer...
Call & Contact Center Software Focus Contact Center
Focus Contact Center is a cloud-based multichannel call center solution offering phone, chat, email, and SMS integration, call recording and live monitoring.
Kustomer is an intelligent platform which helps support teams centralize their customer data & tasks with smart workflows, automation & data integrations.
Are you looking for a simple way to share your domain contacts with your colleagues or your different Google accounts? Our shared groups application works with all editions of Google Apps!
ThoughtBuzz is a social media monitoring and analytics software that measures the success of your social media campaigns and content audits. ThoughtBuzz lets you identify social media key influencers based on engagement and provides a full spectrum analysis.
Aide, écoute et résout – un puissant logiciel Helpdesk
Noyé dans les e-mails des clients et les tickets de support ? Difficile de répondre aux besoins des clients ? Améliorer la satisfaction des clients tout en réduisant les coûts d'assistance ?
KronoDesk est un système de support client intégré qui comprend un système de tickets d'assistance, des forums de support client et une base de...
Scalable and affordable omni-channel customer service software for midsize businesses in the cloud
KANA Express is a unified, yet modular, customer service system. It provides midsize businesses with an integrated omni-channel platform for call, email, chat, and social interactions, all with an integrated knowledge base. You decide what’s right for you now and for your expansion over time. Its all-in-one design means that all the pieces work...
Manage all your customer interactions in one place with Logicalware's smart, efficient multi-channel customer support solutions
Logicalware is the UK-based software developer of a cloud-hosted customer service support solution for the efficient management of inbound Email, Social media and live Chat enquiries.
MailManager is easy to set up and ensures that your customers’ enquiries are automatically distributed to the right people, enabling them to respond quickly,...
Adxstudio Portals is a portal-based web engagement platform with Dynamic CRM integration for community, retail, government, and customer service sectors
With an Acobot live chat robot you can answer customer questions instantly, with a human touch and turn them into paying customers like never before. Acobot is fully automated. It works 24 hours a day, seven days a week, even when you go to the beach.
iHelpDesk is a cloud-based help desk service that allows organizations to keep track of issues, reduce manual effort in resolving problems and improve service quality.
Ever wondered how to provide quality consistent around-the-clock customer service and support on your website? With viCloning, it is just a click away! Providing customer service 24/7/365 has never been so easy!
viCloning shows up as a chat bar docked at the bottom of your website. Visitors chat with you intelligent virtual agent simply by...
getReply is a one of a kind customer support software. getReply costs only 3¢ per reply and provides you with unlimited agents, unlimited contacts and unlimited features. Setup your helpdesk in no time !
C2CRM offers the power and flexibility usually reserved for custom CRM solutions, with the ease of use and implementation typically associated with contact managers. C2CRM streamlines sales process by providing real-time information on leads, prospects and customers. It improves your marketing efforts by tracking which marketing initiatives work...
Automatic callbacks for website visitors within 25 seconds
Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted
Ticketed support and e-mail management
If you are looking for an easy to use yet extremely powerful service to help you manage desktop and mobile customer requests then eStreamDesk may be just what you are looking for. eStreamDesk is a hosted helpdesk and ticket tracking service that helps you to deliver exception customer service while saving...
Helpdesk, service desk and customer support software
Great customer service requires a great team, processes, and technology - that's where HelpMaster comes in.
HelpMaster is a feature-rich application that is used for helpdesk, service desk, IT service management and ITIL-based tech-shops.
HelpMaster gives you CRM, ticketing, web self-service, email to ticket conversion, asset management and...
Q&A Software that Makes it Easy to Build a Vibrant Community Hub
Build your business through increased satisfaction by really engaging and understanding your customers with a fully featured, beautifully designed community hub, all yours in less than 30 seconds.
ProProfs Survey offers powerfully simple features to online marketers, trainers, educational institutions & corporations to create different kinds of surveys such as course evaluation surveys, market research surveys, product feedback surveys, learner feedback surveys and more.
With ProProfs creating online surveys is a breeze. There are...
Net Promoter Score® to measure, act, monetize and grow your customer base.
CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place – end-to-end and fully integrated – a program can be up and running much faster than comparable in-house programs. It sends over 5 million emails on...
CRMdesk: Web-based helpdesk for customer support automation
CRMdesk is very efficient web-based help desk software for knowledgebase management and customer support automation over the Internet.
CRMdesk allows supporting an unlimited number of customers and may be seamlessly integrated with a company’s web site.
Monitor what people are saying online about your market, brand, product/service and competitors. Generate leads and increase sales through social media by connecting to people at their point of need. Organically market your product on social media by participating in conversations with your potential customers, existing customers and influential...
The Service Desk Solution on-premise or in the Cloud!
SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.
Whether you are looking for a help desk solution to support your own company users, or are a support organisation looking after multiple companies with many sites, NeuQs Free Help Desk will ensure you deliver professional levels of service through timely management and high levels of feedback.
Developed in Microsoft Silverlight, to give you a...
100% customizable Service Desk for any business small or large
Out-of-the-box solution covering all your needs. Manage incidents, problems, tasks and changes. Get the approval from your users. Sign and control SLA contract. Build your configuration database & knowledge base
Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers...
When people and process work together, the result is dazzling. Fluid, flexible IT service management makes it possible-powered by Serena Service Manager. On premise or in the Cloud.
Message Mate - by Owner Listens - is a simple, mobile-friendly solution for e-commerce websites allowing customers to safely text with businesses with one tap
Cloud-based CRM software for contact center agents
ePowerCenter is a cloud-based CRM software that provides contact center agents with a unified view of customer information and helps to quickly resolve issues
Quality assurance software for customer service agents
PlayVox QA software helps companies to monitor & improve customer service interactions across multiple channels including chat, phone, email & social media
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email
Envoy's visitor registration system is the easiest way to sign in visitors. Collect guest’s contact information, capture their photos and have them sign NDAs.
ProProfs Chat is a real-time sales & support live chat tool for websites, designed to help businesses connect with, assist, engage & convert website visitors
Multi-channel Customer support & Help Desk software-FREE PLAN
Obtain a cloud customer service system with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows small and medium companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email,...
SABIO est un logiciel de gestion des connaissances sur le cloud conçu pour fournir aux entreprises la technologie de recherche et localiser la connaissance rapidement et facilement.
Custom survey, form & landing page creation platform
Create custom surveys, forms and landing pages and update Salesforce CRM immediately with Clicktools. Reduce the time, effort and cost associated with deployment of manual or outsourced surveys, forms and landing pages. Reduce administration costs involved in entry and de-duplication of data. Really being to seeto the power of linking customer...
Note vos clients en temps réel et génère des tâches, des e-mails et des notifications automatiquement pour augmenter votre taux de conversion et réduire le taux de désabonnement.
Get Satisfaction is cloud collaboration software that helps you to:
- Build online communities
- Increase revenue from existing customers
- Improve customer satisfaction and customer engagement
- Capture ideas on how to build better products faster
- Reduce support costs
Love your customers! Build online communities that allow productive...
Multi-channel support for customers, partners & staff
Licensed or hosted software solution providing multi-channel support to customers, partners, staff and other stakeholders across your organization's entire ecosystem. Customer care is just the beginning. Comprehensive and modular software suite only requiring a web browser. Term agreements available, but month-to-month also welcome. Modules...
Improve your customer support, instantly! With WSS Knowledge Base, you can add powerful, searchable knowledge base to your website in minutes. WSS KnowledgeBase innovative features will help you to drastically reduce in-bound customer support, save money and increase customer satisfaction at the same time. Features: Legendary support, Powerful...
WFMwizard is an innovative, complete and affordable Workforce Management solution for small and medium inbound call centers and help desks. WFMwizard automates the complete call center operations weekly planning cycle: call volume forecasting, agents staffing calculations, shifts design optimization, agents scheduling, breaks Scheduling, "what-if"...
Integration Platform as a Service for contact centers
SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training. With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact...
Mobile engagement automation for service based enterprises
Relay is a mobile communication platform that helps businesses to connect with customers and build relationships with highly personalized, high-impact messaging
Evolvin's estate agency software offers a fully customisable solution that can dramatically increase your productivity and profitability.
Suited to commercial and residential estate agents, the Evolvin solution provides the best software for estate agents available on the market, and being a hosted service will also reduce your total cost of...
Consumer Goods is specifically designed to meet the needs of a broad range of consumer goods companies. Based on our proven, configurable, highly scalable, and
ProProfs Poll Software is a powerful online poll creator which helps online marketers, instructors, businesses & government organizations to quickly create an online poll and set it up on their website or blog.
The Poll software comes with advanced customization features, using which you can create custom polls that match the colors and...
Smart and easy-to-use Help Desk and Knowledgebase solution for your small or medium-size business. Deliver timely support to your customers. Exceed your customers’ expectations!
Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more
Une centrale d'aide pour eCommerce qui centralise vos demandes clients sur tous vos marchés, boutiques en ligne et canaux dans une seule et même interface.
Communicator for businesses. live chat, messenger and email
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface
Manage customer support and sales leads right from Gmail
Hiver - by GrexIt - is the easiest way to handle customer support and sales lead emails. Hiver lets you share your Gmail labels, which make delegating and tracking emails super easy. Assigning an email to a team mate is as easy as adding a label to the email. You can filter your Gmail inbox anytime to see open/closed leads and queries, and who is...
Online help desk & customer support software built by Wix
Wix Answers is a free to use customer support platform, providing businesses with a knowledge base, built-in call center, multi-channel ticketing system, & more
Plateforme de services informatiques à distance rapide et fiable pour les prestataires d'infogérance.
SolarWinds Backup est la solution la plus rapide pour les prestataires d'infogérance qui ont besoin de restaurer la business continuity de leurs clients. Récupérer toutes les données après un sinistre
Heymarket provides business text messaging for marketing, sales, support & operations teams, with shared inboxes, mobile apps, message templates, and more
Plateforme de communication et de collaboration vidéo
Hippo Video est une solution de gestion vidéo basée sur le cloud qui comprend des outils pour contrôler la webcam, l'audio, l'enregistrement d'écran, le montage vidéo, le partage de vidéos via médias sociaux et systèmes d'assistance, intégration de vidéo aux sites web et e-mails, exportation de vidéos sur YouTube, analyse de l'engagement en temps...
Live chat & support service for customer engagement
Bold360 provides a live chat, email, SMS and mobile app support service for business of all sizes, enabling them to engage more closely with their customers
Help desk software for eCommerce or multi-vendor stores
Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores
Une solution de chat en ligne sécurisée pour les équipes de service client.
Live Guide est une solution de chat en direct pour les équipes de service client avec des fonctionnalités audio et chat vidéo, renseignement client, assistance à distance, et plus encore.
CRS On-demand is a Consumer Relationship System (CRS) for CPG companies' customer care contact centers worldwide. SMART is a social media analysis and reporting tool that can be used separately with any CRM or in conjunction with CRS.
Understand your customes with this UX testing tool
Easy website usability testing with real people. We video testers' screens and spoken thoughts completing tasks on websites. Discover why people leave your site, abandon shopping carts and hear their instant reactions to landing pages.
We help website owners discover how to increase conversions from only £25 per participant. Order usability tests...
IT Incident Software is a web-based IT helpdesk management solution that enables organizations to resolve requests by tracking assets and automating workflows
Akio édite 3 logiciels dédiés à l'amélioration de l'expérience client
Akio Unified dédié à la relation client, Akio Analytics pour analyser la Voix du Client, Akio Spotter pour mesurer la eRéputation
ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing
Userlike est un logiciel qui vous permet d'ajouter une boîte de dialogue sur votre site afin d'offrir un support client adapté, le tout géré depuis un backend intuitif.
ERP dédié à la gestion du SAV et des services clients
Clouddi est un logiciel ERP sur le cloud dédié aux métiers de la maintenance et du SAV. Il vous aide de la demande d'un prospect à vos écritures comptables.
Nirror est un logiciel renseignant les données de visite d'un site. Il permet de voir ce qu'un visiteur voit en temps réel pour lui apporter une aide précise.
Videodesk permet à vos clients de communiquer avec un vendeur via chat, audio ou vidéo en temps réel, et d'être aidés sur le web comme dans un magasin physique.
Outil en ligne d'évaluation de service client en ligne
myViséo est un outil en mode SaaS d'évaluation de service client. De l'évaluation à la formation, tout est mis en oeuvre pour améliorer votre service client.
Cette solution permettra aux managers, conseillers et même aux formateurs de tirer un meilleur profit de leur service client.
Le pack service client proposé en mode SaaS par Cogivea est destiné à la gestion des tickets clients. La plateforme permet à vos clients de s'échanger des documents et des informations. Suivez vos ressources grâce au planning et menez des enquêtes de satisfaction.
Logiciel de support en ligne et de gestion des incidents
Artologik Helpdesk est un logiciel de support client en ligne qui vous permet de gérer vos tickets en ligne et d'améliorer la prise par vos opérateurs des incidents. En interne comme en externe, échangez mieux grâce à cette solution en mode SaaS.
L'application garde toutes les informations de chaque ticket pour vous permettre de gérer au mieux...
BusinessLine est un logiciel de Service Client proposant l'ensemble des fonctionnalités nécessaires à la gestion du centre de service client et support pour les moyennes et grandes entreprises.
BusinessLine offre une nouvelle ergonomie d’utilisation facilitant l’appropriation par l’ensemble des utilisateurs, la rapidité de mise en œuvre est ainsi...
Un logiciel accessible 24h/24, partout et sur tout support pour gérer votre activité commerciale, vos plannings, votre comptabilité, votre RH et votre paie.
TinyTake from MangoApps is a screen capture & video recording tool for Microsoft Windows & Mac, with annotations, commenting, online sharing, and YouTube upload
Unified management tool for customer service conversations
Dimelo Digital is a unified platform for customer service teams to manage all digital customer care channels and conversations, including email, social networks, chat, and mobile, through a single platform
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En français
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