L'application de CRM n° 1
4.4/5 (13131 avis)Avec le Sales Cloud, vous pouvez gérer vos opportunités, répondre à vos leads, visualiser vos prévisions de vente, automatiser vos campagnes marketing, et consulter vos tableaux de bord et console de ventes où que vous soyez.
Grâce aux nombreuses fonctionnalité du Sales Cloud, vous pouvez également héberger et partager tous vos fichiers, compléter vos fiches clients en exploitant les informations des réseaux sociaux, donner à chacun de vos commerciaux l'accès à toute l'intelligence de votre entreprise, offrir à vos partenaires un espace de collaboration avec vos équipes commerciales, approuver des demandes en temps réel et mettre en place des processus d'approbation souples... et bien plus encore !
Avantages
-Highly customisable with deep and wide integration with my organisations SaaS or natively developed applications.
-Allows you to produce very detailed reports to track my own activity and history. Which can also be used by management to track team progress and activity.
-A customisable dashboard that allows frequently uses tabs to be populated to a "bookmarks bar" which allows for faster navigation.
-Great search feature that allows for search across the entire CRM database.
Inconvénients
-Due to its high functionality and range of options it can be overbearing to use at times.
-Requires internet connection which means there is occasional latency and is not accessible at all times.
-Visually, it's not the most appealing tool that I've ever used.
-Steep learning curve for those that have not used it before, but then that goes for most CRM tools.
Overall, as I said this is one of the greatest software and I would recommend to everyone who needs marketing, sales, and service. It connects the customer and the client. The one thing that they should probably consider changing is the price because most people find it too expensive and for software like this that shouldn’t be the case.
Avantages
Salesforce is one of the greatest software nowadays. It has a lot of data stored plus it’s very secure to use so you don’t have to worry about anything happening to your data. Also, it has a cross-platform which means you can use it for iOS, Android, phones, tablets, etc. This software also provides you with information about the client/candidate, is he hired by someone, what he should do next and so on. It creates a general relationship between you and the client. What you have done and what the client has done. Also, Salesforce offers you the first ten licenses for free if you are a non-profit person or company.
Inconvénients
The main thing that I dislike about Salesforce is the price. It’s quite expensive and every other license that you buy just gets more expensive, so because of that, you should probably ask someone more informed before purchasing. Another thing that I dislike is that they often change their managers. Imagine having one manager and making a good relationship with him and they suddenly change him. You need to start building a new relationship which in some cases can be frustrating. And last but not least, their customer service sometimes can be irritating because most of the people that are hired are not friendly and helpful.
Very positive!
Avantages
Let me, first of all, start off being admitting that I do not currently use Salesforce in my business but used it quite extensively during my time in Corporate America as an account manager and program manager. As an account manager, we were required to enter all activities and customer interactions in SF. It was a very user-friendly and intuitive interface. I am certain that it has changed quite a bit since then but was still a great platform back then. Some of the features I enjoyed most were emailers and scheduling call backs (served as an assistant). Even though I forecasted during my role as an account manager, I did not appreciate the value of being able to track revenue forecasted by account and service managers until I transitioned into a role as a national program manager. I even worked with engineers to develop a special promotional code that allowed me to track revenue for my program forecasted by my co-workers deals. Although it was a lot of work, this was a huge milestone for me and the company. For the first time, we we able to track revenue for a particular funding source.
As an entrepreneur, I have an even greater degree of appreciation for forecasting revenue. SalesForce gets thumbs up from me.
Inconvénients
I have no "least" liked features. Perhaps, the only semi-negative I have to share is that we had to develop a special backend program to track revenue for my program. But even that is a compliment to SF. The fact that their software is so flexible speaks volumes.
The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!
Avantages
The non-profit organization that I work for, Interfaith Caregivers has been using Salesforce for a year. I'm so glad that we decided on this system because I have used it previously in other places of work. One of the reasons why we went with Salesforce was to manage a marketing/fundraiser campaign that we have every year. We were able to store our donor and board members and create a campaign just for them to use as a communication tool and to begin the fundraiser campaign for our annual gala. It was also very easy and much needed to track donor and fundraiser payments for the gala. We are able to store multiple templates which consist of donor thank you letters in the template field. This is a very helpful feature!
Inconvénients
It is hard for me to dislike Salesforce. I appreciate the fact that we were able to get the nonprofit discount. Also we were able to use the 10 free licenses since we have 10 employees!
I would say the only thing is that I look forward to seeing how Salesforce will continue to grow and evolve and offer other packages to improve the CRM experience. Currently I have not ran into any problems.
Once set up and you actually learn how to use it, this is great software and leads the CRM industry for a reason. We have been able to improve prospecting and customer retention by double digit percentages since implementing salesforce.com.
Avantages
The integrations are truly outstanding. Simple integrations with almost every piece of software you can imagine. The fact that we can send out emails and see which of the current prospects in our pipeline read it is truly outstanding.
Inconvénients
Steep learning curve! Salesforce is not easy to use immediately, nor set up. It's best to have somebody in your organization be the, "Salesforce Champion."
Éditions disponibles
-Contact Manager (4 €/utilisateur/mois)
Gestion des contacts, jusqu'à 5 utilisateurs
-Group (27 €/utilisateur/mois)
Vente et marketing de base, jusqu'à 5 utilisateurs
-Professional (70 €/utilisateur/mois)
CRM complet pour les équipes de toutes tailles (incluant envois d'emails et campagnes)
-Enterprise (135 €/utilisateur/mois)
CRM personnalisé pour toute votre entreprise
Performance (315 €/utilisateur/mois)
Extension CRM pour accélérer les performances
- Décuplez vos ventes
- Adaptez le Sales Cloud à vos besoins métiers
- Simplifiez la collaboration en interne et les interactions avec vos partenaires et clients
- Travaillez où que vous soyez et quel que soit votre terminal
- Suivez votre activité en temps réel
Voici quelques-unes des questions fréquentes sur Salesforce Sales Cloud.
Types de licences disponibles pour Salesforce Sales Cloud :
À partir de: 25,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Éditions disponibles
-Contact Manager (4 €/utilisateur/mois)
Gestion des contacts, jusqu'à 5 utilisateurs
-Group (27 €/utilisateur/mois)
Vente et marketing de base, jusqu'à 5 utilisateurs
-Professional (70 €/utilisateur/mois)
CRM complet pour les équipes de toutes tailles (incluant envois d'emails et campagnes)
-Enterprise (135 €/utilisateur/mois)
CRM personnalisé pour toute votre entreprise
Performance (315 €/utilisateur/mois)
Extension CRM pour accélérer les performances
Nous n'avons pas d'informations sur les fonctionnalités de Salesforce Sales Cloud.
Utilisateurs habituels du logiciel Salesforce Sales Cloud :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles Salesforce Sales Cloud est disponible :
anglais, français, allemand, italien, russe, espagnol, suédois
Types de licences disponibles pour Salesforce Sales Cloud:
Abonnement
Appareils pris en charge par Salesforce Sales Cloud :
Android, iPhone, iPad
Applications s'intégrant à Salesforce Sales Cloud :
CogniDox, Gold Lasso, Intellect, InterWeave Smart Payment Gateway, Nirvaha Commissions, O2B, Reviso, Sofon Guided Solutions, SurveyGizmo, TeamSupport
Ressources d'aide disponibles pour Salesforce Sales Cloud :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
My overall experience using Salesforce has been good. I've used the application for 19 months and I'd say it took at least 3 months to get familiar with the tool. I work for an organisation of +180k and the tool is used widely across the business, which is a testament to its reliability and scalability. For smaller organisations, there is likely to be less complexity involved, as there will be less integration required with other applications - which Salesforce does incredibly well. To summarise, I'd say to prospective adopters of Salesforce, expect to invest some time in training new users of the tool but its remarkable functionality and capabilities far outweigh this ramp-up period.