Loyal Zoo
Loyal Zoo
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Loyalzoo permet aux petites et moyennes entreprises de gérer leur propre programme de fidélité rapidement et facilement. L'application les aide à mettre en place un programme de fidélité à exécuter numériquement sur leur terminal de point de vente électronique, les clients n'étant plus obligés de conserver des cartes de fidélité en papier ou en plastique.
Les entreprises peuvent personnaliser leur programme de fidélité en choisissant une fidélité basée sur des points ou une carte "perforée" numérique. Elles peuvent créer jusqu'à trois récompenses pour inciter les clients à dépenser plus et les fidéliser davantage.
Les clients peuvent facilement rejoindre les programmes de fidélité en fournissant simplement leur nom et leur numéro de téléphone/e-mail ou en téléchargeant l'application mobile gratuite Loyalzoo. Les membres du personnel attribuent ensuite des points ou des tampons sur le terminal de point de vente, mettant à jour instantanément les points/tampons des clients sur leur smartphone.
Les données peuvent être importées à partir d'autres programmes de fidélité existants, notamment Fivestars et AppCard. Loyalzoo est également intégré nativement au terminal de point de vente Clover et est disponible sur le marché des applications Clover, ainsi que sur Lightspeed.
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104 avis
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- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Overall my experience with Loyalzoo has been pleasant and problem free.
Publié le 16/07/2018
Avantages
I really like how easy the software is to use; the learning curve is minimal when starting to use it and it has stayed that way since I started using it.
Inconvénients
I wish there were more features within the software. I understand they are developing many of the features I hope to be able to utilize some day which is great.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : Auto-entrepreneur
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
It's not bad
Publié le 23/03/2021
Overall, things have been good.
Overall, things have been good.
Avantages
It was pretty easy to implement and the customer service was always really quick to help whenever I needed assistance. It is usually a pretty user friendly program and does what we need.
Inconvénients
It would be nice to be able to give out specific rewards instead of blanket ones. I would like to be able to change the rate of regular rewards from 1:$1 to something else, preferably customizable based on my preferences. It would also be nice to be able to do triple or more rewards, rather than just double points. I would also like to have an auto-add of points when someone registers for the rewards program.
Réponse de Loyalzoo
Hi Brianna,
This is great feedback, thank you so much.
In regards to issuing a different 1:1 ratio with points, we do have a feature where you can give more or fewer loyalty points based on tagged inventory items. So. you can align loyalty points based on the margin you have on each item. I've placed an article here to show you how: https://help.loyalzoo.com/en/articles/844680-modify-automatic-points-clover-and-epos-now but if you do need more assistance just touch base at. hello@loyalzoo.com
We also have a special promotional tool that awards customers when they register and become "new" customers, it's called Handsfree Marketing and I've also left an article here on how to get set up: https://help.loyalzoo.com/en/?q=handsfree+marketing
The feedback on the double points has been sent to our product team :)
- Secteur d'activité : Produits alimentaires
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Note globale
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- Probabilité de recommander le produit 5.0 /10
Useful app but with significant limitations
Publié le 16/07/2018
Increased customer visitorship and engagement
Increased customer visitorship and engagement
Avantages
Handsfree Marketing feature with Deluxe (most expensive) tier allows for automatic SMS promotions. Ability to create up to 10 rewards.
Inconvénients
When used with the Clover system, app frequently experiences down time and has trouble updating data in real time as customers earn points or redeem rewards. Online dashboard is frequently slow to update. Multiple inventory items cannot be assigned to a reward and automatically deducted from the cost of an order in the register checkout screen (must manually apply percentage off discounts). Unclear when SMS promotions expire. Very small character limit for reward title/description (can't elaborate on size, color, or any other product particularities).
Réponse de Loyalzoo
Hi Karolina, many thanks for the candid review.
Rewards can be configured to inject the discount automatically into the order, there is no need to apply discounts manually. This would work much better in your case.
Please get in touch with us and we can set it up.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 2–10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Loyalzoo in our vape shop
Publié le 16/07/2019
I feel that it was a good decision to start using the software and the customers certainly find it...
I feel that it was a good decision to start using the software and the customers certainly find it good (well the ones who install the app that is.) it does however need some tweaks to become an exceptional addition to our EposNow Till.
Avantages
I liked the ease of installation and the speed that we got up and running with our EposNow till system.
I really like the fact that we no longer have to spend funds on loyalty cards which customer usually end up loosing anyway. The app is getting some good feedback from our customers too!
Inconvénients
the fact that it doesn't fully integrate with our eposNow system and sometimes it feels like we are running two systems instead of one. The bouncing back and fourth between our till screen and the loyalzoo screen can be a pain. i wish that when we search our existing customers the loyalzoo customers would also comeback and be more like a plugin. the fact that you cannot automatically use the points without searching the app for the customer first then removing the points and then going back into the eposnow screen and remembering to then apply the points at the point of currency changing hands.. real pain..
Réponse de Loyalzoo
Hey John,
Thanks so much for your great feedback.
Unfortunately, it is a limitation of Epos Now's capabilities that prevent us from having a deeper integration with your till. We would love to have a sleeker experience but we can only go as far as Epos Now's functionalities.
Don't forget customer's don't have to install the app, you can add them into your loyalty program with email and they will get any points and marketing messages in email. You can even set-up a customer-facing check-in tablet so they can add their own email, using these instructions here: http://help.loyalzoo.com/en/articles/492777-how-to-get-customers-to-register-themselves-in-store
If you require any assistance with the above, just reach out at hello@loyalzoo.com :)
- Secteur d'activité : Photographie
- Taille de l'entreprise : 11–50 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
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Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
100% Best Loyalty Program for Small Businesses
Publié le 04/11/2021
I have been researching loyalty programs for months to find a product that works for us. My...
I have been researching loyalty programs for months to find a product that works for us. My business is not your standard brick and mortar shop and required integration with many forms of purchases both face to face and online. Every other system I looked into and trialed was complicated and not user friendly for my staff and customers. The apps were clunky or extremely overpriced.
Within 2 weeks I have been able to set this system up, connect it to both my online order forms and face to face purchasing system and even managed to link a login page to my website so customers can easily check in with us at any time to see their points balance and rewards.
The application is easy for customers to use and points/rewards can be received instantaneously by my customers.
I have received amazing customer service with instant replies most of the time. Nothing was too much trouble and requests were attended to promptly.
Very happy with the service so far and look forward to using this system a lot more in 2022!
Avantages
Ease of setup and integration with online systems.
Inconvénients
I am a travelling photographer and videographer for dancing and events so my customers purchase both face to face and online. Because the software is designed for brick and mortar businesses, you have to be within a short distance to "check in" through the application. However I was able to work around this by putting the login/register hyperlink on my website so my customers can check in from anywhere.
Réponse de Loyalzoo
Many thanks for the incredible review Alicia, we really appreciate it :-)
Loyal Zoo - FAQ
Voici quelques-unes des questions fréquentes sur Loyal Zoo.Q. Quels sont les types de licence disponibles pour Loyal Zoo ?
Types de licences disponibles pour Loyal Zoo :
- À partir de : 47,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Loyal Zoo ?
Utilisateurs habituels du logiciel Loyal Zoo :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500
Q. Dans quelles langues Loyal Zoo est-il disponible ?
Langues dans lesquelles Loyal Zoo est disponible :
anglais
Q. Loyal Zoo prend-il en charge les appareils mobiles ?
Appareils pris en charge par Loyal Zoo :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Loyal Zoo peut-il s'intégrer ?
Applications s'intégrant à Loyal Zoo :
Clover, Lightspeed Retail
Q. Quelles sont les ressources d'aide disponibles pour Loyal Zoo ?
Ressources d'aide disponibles pour Loyal Zoo :
Service client/e-mail, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
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Logiciels de fidélisation client