ServiceM8

ServiceM8

We're for small business

4.7/5 (279 avis)

ServiceM8 - Présentation

Description du logiciel ServiceM8

ServiceM8 is the app for any service business. It will guide you from job quoting through to invoicing and payment. You will have real-time information on what jobs are currently active, what quotes have been issued to clients, and where and when staff are at clients sites. ServiceM8 is designed to be used by everyone in your business, from each individual field staff member, to back office staff, through all levels of management. It is simple and effective, and best of all, it's available anywhere, anytime. Get a bird's-eye view of your business in real-time and take control. Visually see staff and clients locations - make smart decisions like allocating the closest staff member or take travel time into account for quotes. Receive and manage jobs, produce professional quotes instantly and communicate with clients via SMS messages or email with a few clicks. Bring up any previous quote or work order in seconds. No other system makes managing your business this easy. The dispatch board also acts as your online schedule for all staff within the business. View all unscheduled jobs and quotes, create new jobs or quotes at the click of a button. Easily allocate jobs to staff members using drag-n-drop onto their daily schedule. Staff with iPhones will have instant access to schedule changes while on the road. Print daily schedules, work orders and routing maps for each staff member. Eliminate time wasted by constantly calling the office for client information or details on getting to your next job. Access all client details and your schedule from a few taps on your phone, even get directed to each job as required. Complete jobs at the site rather then at the end of the day, updating the office instantly - sparing staff from disruptive calls from the office. Head office is constantly updated with the advanced mobile tracking system, which displays staff locations directly on the dispatch map in real-time. Allocate any urgent jobs to the nearest vehicle, saving your business time and delivering faster service to your clients. The job diary allows you to upload any type of file, image or quote against a job. Record history of client contact, attach notes and other relevant information during a job to ensure all staff are kept up to date. Create and allocate tasks to staff such as following up client quotes, ordering parts or scheduling manufacturing work, get notified when tasks are overdue. ServiceM8 in not an accounting package, but we still make sure you get paid for each job and nothing falls through the cracks. We're about managing your jobs to make sure that each job is either paid instantly or an invoice is raised in your accounting package. Reporting is simple and easy to understand. Each report shows key information about your business. Get reports emailed to you on a weekly basis showing key metrics about number of jobs created and closed for the week, keeping you up to date on any changes in productivity or market conditions. Signup for free and experience ServiceM8 today.

ServiceM8 - Présentation

Prix

À partir de
9,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Five capped plans to choose from to suit your business size & requirements. There are no signup fees or per user fees.


ServiceM8 - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ServiceM8 : Job Card & Invoicing
Capture d'écran pour ServiceM8 : Job Card & Invoicing Capture d'écran pour ServiceM8 : Map View & Calendar Capture d'écran pour ServiceM8 : ServiceM8-On-All-Devices Capture d'écran pour ServiceM8 : Job Diary Capture d'écran pour ServiceM8 : Credit Card Payments Capture d'écran pour ServiceM8 : Professional Invoices

ServiceM8 - Avis

ServiceM8 - Avis

Note globale
4.7
/
5 279 avis
Excellent
200

Très bien
71

Moyen
5

Médiocre
2

Mauvais
1

Rapport qualité-prix
4.8
Fonctionnalités
4.5
Simplicité d'utilisation
4.6
Support client
4.7
97% des utilisateurs recommandent cette application
Timothy S.

I love this product. I am a daily user and use it for all of my online invoicing for my...

A real time-saver and great for monitoring all invoice statuses -


Traduire avec Google Translate
Katherine B.

A must have for trades

We have only been using the platform for a month


Traduire avec Google Translate
Derrick F.

Great Software

Great software , I have not had any real problems


Traduire avec Google Translate
Lauren M.

Needs More Customer Focus For Future Improvement

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?


Traduire avec Google Translate
Julio e M.

Best Service Managing software I have used!

Ease to schedule, invoice, quotes and payments.


Traduire avec Google Translate
Timothy S.
Traduire avec Google Translate

I love this product. I am a daily user and use it for all of my online invoicing for my business.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/12/2017
Provenance de l'avis : Capterra

A real time-saver and great for monitoring all invoice statuses -

Avantages

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Inconvénients

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Katherine B.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

A must have for trades

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 20/05/2019
Provenance de l'avis : Capterra

We have only been using the platform for a month

Avantages

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons).
- The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job.
- the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand).
- You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary.
- job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature.
- the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Inconvénients

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board).
- It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board.
- the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...)
- It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Derrick F.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Great Software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/10/2019
Provenance de l'avis : Capterra

Great software , I have not had any real problems

Avantages

The software has a lot of hidden things that are untapped like location of techs, signature, photos, tells you when to leave to arrive at your next appointment on time

Inconvénients

Not been able to talk to tech support everything is done via chat which can be a pain, the suggestion needs to be where you can more than 3 suggestions

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Lauren M.
Secteur d'activité: Eau/gaz/électricité
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Needs More Customer Focus For Future Improvement

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/08/2016
Provenance de l'avis : Capterra

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Avantages

Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Inconvénients

Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Julio e M.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Best Service Managing software I have used!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 04/05/2019
Provenance de l'avis : Capterra

Ease to schedule, invoice, quotes and payments.

Avantages

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Inconvénients

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.4/10
Basé sur 279 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ServiceM8 - Prix

ServiceM8 - Prix

À partir de
9,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

Five capped plans to choose from to suit your business size & requirements. There are no signup fees or per user fees.

Five capped plans to choose from to suit your business size & requirements. There are no signup fees or per user fees.

Rapport qualité-prix
4.8/5
Basé sur 279 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ServiceM8 - Fonctionnalités

ServiceM8 - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des factures
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 279 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur ServiceM8

Plus d'informations sur ServiceM8

Avantages

Better Cash flow
Create invoices in the field, and process credit card payments through the ServiceM8 mobile app with no external devices required.

Improved Professionalism
Inspire confidence in your clients with professional quotes and invoices. Automatically notify clients you're on-approach to the job.

More Productive
On average businesses using ServiceM8 complete 30% more work in the first 3 months.

Better Service
With professional quotes, better communication and faster service, you’ll win more new work and earn repeat customers.

ServiceM8 - FAQ

ServiceM8 - FAQ

Voici quelques-unes des questions fréquentes sur ServiceM8.

Q. Quels sont les types de licence disponibles pour ServiceM8 ?

Types de licences disponibles pour ServiceM8 :

À partir de: 9,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Five capped plans to choose from to suit your business size & requirements. There are no signup fees or per user fees.

Q. Quelles sont les principales fonctionnalités du logiciel ServiceM8 ?

Nous n'avons pas d'informations sur les fonctionnalités de ServiceM8.

Q. Qui utilise ServiceM8 ?

Utilisateurs habituels du logiciel ServiceM8 :

Auto-entrepreneurs, PME

Q. Dans quelles langues ServiceM8 est-il disponible ?

Langues dans lesquelles ServiceM8 est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ServiceM8 ?

Types de licences disponibles pour ServiceM8:

Abonnement

Q. ServiceM8 prend-il en charge les appareils mobiles ?

Appareils pris en charge par ServiceM8 :

iPhone, iPad

Q. Avec quelles applications ServiceM8 peut-il s'intégrer ?

Applications s'intégrant à ServiceM8 :

Deputy, HubSpot CRM, Insightly, MYOB Essentials, Maintenance Care, QuickBooks, QuickBooks Online, Wink Reports, Workato, Xero

Q. Quelles sont les ressources d'aide disponibles pour ServiceM8 ?

Ressources d'aide disponibles pour ServiceM8 :

FAQ, Forum, Base de connaissances, Support en ligne, Tutoriels vidéo