JIRA Software - Prix, fonctionnalités, avis et comparateur de logiciels

JIRA Software

Tickets, gestion de projet, service d'assistance

4.3/5 (4590 avis)

JIRA Software - Présentation

Grâce à la gestion de projet Agile, Scrum ou Kanban, restez agile et augmentez vos chances de réussir vos projets en gardant un oeil sur chaque processus, à l'échelle que vous voulez.

Accessible depuis votre mobile, ou bureau, communiquez avec votre équipe en temps réel, à tout moment: flexible et personnalisable à l'infini, il s'adapte à tous vos besoins.

Créez des user stories et des tickets, planifiez des sprints et affectez les tâches à l'ensemble de votre équipe de développement.

- Définissez des priorités et bénéficiez d'une visibilité totale pour discuter du travail de votre équipe dans son contexte.
- Livrez vos logiciels en toute confiance, car vous savez que les informations dont vous disposez sont toujours à jour.
- Faites le suivi et améliorez les performances de l'équipe en exploitant en temps réel les données visuelles des rapports.

Prix

À partir de
$10/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

chinois (traditionnel), tchèque, danois, anglais, français et 7 autres, allemand, italien, japonais, polonais, portugais, russe, espagnol

JIRA Software - Avis

Note globale
4.3/5
87% d'avis positifs
2157
Excellent
1829
Très bien
488
Moyen
79
Médiocre
38
Horrible
Traduire avec Google Translate

Flexible, powerful, simple to use and grows as you go

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/11/2018
Provenance de l'avis : Capterra

Jira surprised me as coming across simple yet being incredibly powerful and versatile. It is a full blown Ticket and workflow management tool and it might be too much for small or personal projects. However, not being required to change the ticket system when the company or the team scales or are faced with types of tasks you did not expect is simply fantastic. Keeping software simple, easy to use yet increase its versatility and power is a virtue and Jira is build upon this virtue with care and vision

Avantages

Jira is clean and it is simple yet powerful. You can use it for your basic ticket workflows from the get go and expand as you grow or the tasks you wisch to cover branch out. It is easy to customize the ticket views to contain the information you want to use and avoid cluttering. The Workflow editor is one of the most powerful I came across in all my professional career. It might not seem so much of an importance but believe me, when your business grows unexpected necessities will arise and you will suddenly be required to track tasks you never though about. Jira will have you covered and allow you to add different task types which traverse task-type specific phases and have corresponding stati. Also you have all the world of notification and responsibility tracking ping-pong covered as you go. Two further things are woth mentioning: First the Atlassian World (the Wiki Confluence and build system Bamboo and many other products) integrate flawlessly and it actually really makes using them fun. Jira is one of the tools, that make you smile when you are required to use it no matter the task to track, its jus smooth, convenient and above and beyond provides a rich ecosystem for free and commercial plugins even for rather exotic use cases.
Also, the license Model behind it scales fantastically. When we introduced it we were a small company with 8 people (we are now going strong towards the 200) and it was critical to keep cost for our tools reasonable. Jira got us covered.

Inconvénients

When we scaled, the License was not as flexible in higher user tiers as it was in the lower ones. Also once upon a time an update went wrong and we had to invest a bucketload of time and brain power to get everything back up to speed. We did run jira on premise and hat some custom plugins so there might be some of the tripwires: In case you use plugins they must be available in the version you wish to upgrade to and this might require some research prior to updates. Also, you can make a science out of the workflow and notification configuration. In case it is not documented well when you do it it might get you into trouble.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Collaboration Platform

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 19/11/2018
Provenance de l'avis : Capterra

We are able to use JIRA to create, collaborate, test and deploy promos and emails for my company. I am able to see conversations and other notes from people I don't normally interact with, which can be really helpful in understanding issues that arise or other notes that may have been left out of conversation elsewhere. It's a great tool for us.

Avantages

I work for a large clothing retailer that often runs promotional coupons and sends out emails to customers. JIRA houses all of the collaboration for our company in creating and testing these promos and emails. What I like is that everyone, from the communications team to the Quality Assurance Team to the IT troubleshooting team can be in one place to resolve issues quickly.

I love that there is the ability to tag other users and quickly get attention to issues that need a fast turnaround (emails and promos are often made within 48 hours from creation to launch). I also really like attaching 'sub-tasks' to a main project; This keeps organization a priority without having to search for every related task associated with a project. Related to this is the ability to attach documents right to any project/task for easy download.

You can save searches and filters to your home page. For example, I have a filter for viewing only email projects, and another for promotional information. Once you get results, you can sort by title, date updated and a few other categories.

Inconvénients

At first glance, the layout is a bit overwhelming. You have a giant list of projects, and the search doesn't always bring up what you are looking for. It takes a bit of time to learn how to navigate. I would probably like to see 'tags,' or additional ways to categorize a project so that you can search for it through a few more parameters. For my needs, this isn't too important because of the short lifespan of emails and promos. But I could see other applications needing something like that.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Managin Technical Projects The Right Way

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/11/2018
Provenance de l'avis : SoftwareAdvice

JIRA has lots of features and functionalities than can take time to master. From most project management applications' perspective, JIRA is one of the most complex to master. But it truly is the most complete in terms of offering development teams all the tools they need. This means that trying to run a fairly large and complex enterprise environment on JIRA might need the addition of a JIRA administrator to keep things organized.

Avantages

JIRA offers true Agile support for managing technical projects. Initially developed by developers for developers, JIRA is a powerful tool that captures more than just the project management aspect of any development project.

JIRA offers a complete suite of issue tracking throughout the development life cycle. Starting with the backlog and planning, JIRA lets you layout your entire project across as many iterations (Sprints) as necessary. It provides ease of tracking the project progress and offers a host of tools for collaboration such as commenting threads. Projects and their projects can also be tracked across releases, with its release management capabilities, and provide comprehensive reports on performance and progress.

JIRA is extremely flexible and offers pre-set templates across all functionalities, and allows you to modify them as neededto fit your team and organization's needs. Unlike some products with rigidity built into them, JIRA allows you to define how your team works.

JIRA has a vast number of integrations and add-ons to further enhance its capabilities.

Inconvénients

JIRA is very powerful and very detailed. So much so, that some users often find it quite cumbersome if their development environments are not complex. Essentially, JIRA fits beautifully in any environment, but is extremely robust for enterprise environments, making it perceptively complex in small simple projects.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

JIRA usage for Agile projects

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 11/10/2018
Provenance de l'avis : Capterra

Currently, my organization is moving from waterfall model to Agile model (hybrid), JIRA has helped a lot to standardize the reporting of granular project details to be reported as a consolidated approach as to how the sprints within a project are moving forward.

JIRA has given the transparent view of how the projects/sprints for a product is moving forward and managing the interdependencies within a project.

Avantages

- Manage multiple projects under one project in JIRA and works well for a complete program
- Email notification when any changes made in JIRA makes collaboration efficient
- JIRA board (Scrum Board) in JIRA and defining specific project JQL to filter the issues in JIRA makes it more user friendly for scrum masters who are managing multiple scrum teams in a program
- Automated dashboard creation and ability to create different charts makes it very easy for showing management rpeorting on different scrum teams progress in a sprint
- Sprint and version reports (out of the box) which provides burn down charts and which issues are lying in one state for more than a specific period of time helps scrum team to move forward and resolves impending issues
- Ability to link issues for dependency and flexibility to define SDLC life cycle for an issue on a board makes it very handy on any type of project

Inconvénients

- No single view is available to see clearly how dependencies are moving forward
- There are times when single issue has to be given to multiple people like in pair programming one way is to create sub task but that is not an approach that was liked by scrum teams
- There macros / gadgets that comes with the JIRA product are very minimum they should add more gadgest for reporting purpose.
- Yes, there are different third party gadgets but sometimes those are not JIRA / atlassian recognized and for enterprise application and corporates using JIRA does not go ahead to deploy those third part gadgets on the server model.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Business analyst - Awesome tool - Software administration

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/10/2018
Provenance de l'avis : Capterra

It's been a great experience using this tool for me

Avantages

As a business analyst, I have been using Jira for last 3 years and I think it's the best software management tool around.

I have found it really helpful when it comes to providing upgrades to the projector to administer a project in development stages. It's all in one package.

It has the board where you can re-protize your user stories in backlog by shuffling through pick and drop feature for the development team through tasks as well as can prioritize issues reported by the customer. You can write the user stories and just need to manage on the board. You just need to monitor the board to track the progress of the critical item and estimate overall progress.

Workflow templates are available that can be selected to select the process a team wishes to follow or a path to take to address the release or apply patches on customer system. You can add the workflow by create one in the system and add the additional steps like unit testing, system testing etc as per the team.

Another helpful feature that I love about this tool is that I allows integration with multiple other tools that makes it even better. Overall I think it's a remarkable tool that is making the software handling experience easy and simple.

Inconvénients

The only thing that I hate about this tool from atlastian is that it have a lot of the patches applied and part of constant changes. We need to scratch for sometime when configuration have to be modified or any existing thing changed.

It takes for a while to get your hand adjusted on the system but when are down it's always good experience using it

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10

JIRA Software - Prix

À partir de
$10/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Projets - 10 US$/mois
- Gestion de ticket

Développement - 20 US$/mois
- Gestion de ticket et Suivi de projet agile

Assistance - 20 US$/mois
- Gestion de ticket et Service d'assistance

JIRA Software - Fonctionnalités

  • API
  • Commentaires
  • Hiérarchisation
  • Intégration de tiers
  • Notifications automatiques
  • Outils de collaboration
  • Projections
  • Suivi de la progression
  • Suivi des activités
  • Suivi du temps des projets
  • Tableau de bord d'activités

  • Diagrammes de Gantt
  • Espace de travail collaboratif
  • Feuilles de temps
  • Gestion de projets
  • Gestion des tâches
  • Interface glisser-déposer
  • Planification de projets
  • Suivi des projets
  • Suivi des tâches

Plus d'informations sur JIRA Software

JIRA Software - Principales fonctionnalités

Avantages

- Profitez des milliers d'add-ons de JIRA

- Accessible depuis un mobile, restez agile en déplacement
- Personnalisation du flux de travail
- Recevez des notifications par e-mail
- Service accessible onDemand (en ligne) ou hébergé sur vos serveurs

JIRA Software - FAQ

Voici quelques-unes des questions fréquentes sur JIRA Software.

Q. Quels sont les types de licence disponibles pour JIRA Software ?

Types de licences disponibles pour JIRA Software :

À partir de: $10/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Projets - 10 US$/mois
- Gestion de ticket

Développement - 20 US$/mois
- Gestion de ticket et Suivi de projet agile

Assistance - 20 US$/mois
- Gestion de ticket et Service d'assistance

Q. Quelles sont les principales fonctionnalités du logiciel JIRA Software ?

Nous n'avons pas d'informations sur les fonctionnalités de JIRA Software.

Q. Qui utilise JIRA Software ?

Utilisateurs habituels du logiciel JIRA Software :

Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues JIRA Software est-il disponible ?

Langues dans lesquelles JIRA Software est disponible :

chinois (traditionnel), tchèque, danois, anglais, français, allemand, italien, japonais, polonais, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour JIRA Software ?

Types de licences disponibles pour JIRA Software:

Abonnement

Q. JIRA Software prend-il en charge les appareils mobiles ?

Appareils pris en charge par JIRA Software :

Android, iPhone, iPad

Q. Avec quelles applications JIRA Software peut-il s'intégrer ?

Applications s'intégrant à JIRA Software :

AppFusions, Get Satisfaction, Innotas, LeanKit, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

Q. Quelles sont les ressources d'aide disponibles pour JIRA Software ?

Ressources d'aide disponibles pour JIRA Software :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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