JIRA Software - Prix, fonctionnalités, avis et comparateur de logiciels

JIRA Software

Tickets, gestion de projet, service d'assistance

4.3/5 (2260 avis)

JIRA Software - Présentation

Grâce à la gestion de projet Agile, Scrum ou Kanban, restez agile et augmentez vos chances de réussir vos projets en gardant un oeil sur chaque processus, à l'échelle que vous voulez.

Accessible depuis votre mobile, ou bureau, communiquez avec votre équipe en temps réel, à tout moment: flexible et personnalisable à l'infini, il s'adapte à tous vos besoins.

Créez des user stories et des tickets, planifiez des sprints et affectez les tâches à l'ensemble de votre équipe de développement.

- Définissez des priorités et bénéficiez d'une visibilité totale pour discuter du travail de votre équipe dans son contexte.
- Livrez vos logiciels en toute confiance, car vous savez que les informations dont vous disposez sont toujours à jour.
- Faites le suivi et améliorez les performances de l'équipe en exploitant en temps réel les données visuelles des rapports.

Prix

À partir de
$10/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

chinois (traditionnel), tchèque, danois, anglais, français et 7 autres, allemand, italien, japonais, polonais, portugais, russe, espagnol

JIRA Software - Avis

Note globale
4.3/5
84% d'avis positifs
1078
Excellent
830
Très bien
275
Moyen
58
Médiocre
19
Horrible

A decent requirements tool with good integration across platforms and services

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10.05.2018
Provenance de l'avis : Capterra

JIRA is a must-have in my line of work. Getting complete requirements from stakeholders is imperative to the SDLC, and in designing software. However, it lacks formal "sign off" capabilities and so the story can be changed after someone has moved it forward in the workflow. This is all tracked in an item's history, but the inability to set up "flags" or to "lock" a story for review is challenging.

Avantages

JIRA is excellent for developing use cases and defects for a simple or robust software development lifecycle (SDLC) and making the job of a scrum master easier. Setting rules on forms cuts down on incomplete requirements, but like most things, mandating a field not be blank does not guarantee quality content. This isn't a fault of JIRA, but a more robust rules engine would be nice. The link to Confluence can be helpful, if your organization uses it. (My current employer does not; previous ones have)

Inconvénients

JIRA's greatest strength is also its greatest weakness. The workflows can become so complex and convoluted that even the people who created them cannot decipher the intent. Requirements-gathering and entry is simple, but forms-rules enforcement is a challenge. Atlassian offers an on-premises version of the software, but support is mixed. The cloud-based version gets more updates, but is more limited in capabilities. Simple requests (like the ability to color rows/columns in even 16 different colors) sit for years on the "requests" page without action. This forces use of products like Excel and then taking screenshots and uploading images, defeating the purpose of the table. Markdown, or wiki markup language, while not hard to learn, isn't as intuitive as a WYSIWYG editor. Finally, JIRA doesn't easily play along with most Microsoft products, particularly Project or TFS, and its cost makes it hard to justify its inclusion across multiple teams.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10

Great for large organizations, incredibly flexible, but not often difficult to use.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16.01.2018
Provenance de l'avis : Capterra

It helps my team and my company keep track of all the features and bugs we are working on, and is a powerful project planning and organizational tool. The integrations with GitHub, Zendesk, and Power BI are incredibly valuable, and help automate much of our issue management.

Avantages

Jira works incredibly well for large organizations, allowing each team to have their own workspace for projects, epics, user stories, and bug tracking.
It is incredibly flexible, allowing each team to customize the fields that appear on each issue. This lets the teams customize their workflows, and makes it possible to manage very diverse teams such as art, development, and marketing all within the same system.
It has very powerful integrations with tools like GitHub, ZenDesk, and Power BI, which helps automate issue tracking and provide organization-wide statistics and analysis.
Flat-fee pricing for small teams is very competitive for the amount of power it provides.

Inconvénients

Way too much overhead to actually get started. Jira is so flexible that you have to invest a lot of time to get it working the way you want.
The layout of the interface isn't very intuitive and can take a lot of time to learn. They sacrifice usability for flexibility, which is a blessing and a curse.
This tool is far too complex for a small company or team, although it may be a good choice if the company is growing quickly or manages very diverse teams.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

Best agile project management tool i have used so far

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 16.01.2018
Provenance de l'avis : Capterra

We are using JIRA to manage our complex institution management system where we are following agile process. JIRA helps in managing and tracking task. If one has got good grasp of usinf this software It is a powerful tool. We use a feature Log Work of JIRA to lof our daily work on tasks and sub-tasks. JIRA is able to generate time sheets based on work logs. JIRA cab be customized based on one's particular need but It is bit harder to understand this feature. JIRA is not costly if the team size is less then or equal to 10.

Avantages

JIRA is popular issue tracking and project management tool developed by Atlassian. JIRA has all advanced features a agile project management tool provide like scrum tracking, Sprint burndown chart, Agile reports, velocity charts. JIRA supports estimation of tasks in points as well as hours and does also rack the actual time spent on task. We have customized JIRA based on our project workflow like a sequence PO Review, Start Progress, Unit Testing, Code review, QA Testing, Done. JIRA Supports estimation and lifecycle of sub-tasks also.

Inconvénients

Although JIRA supports all advanced features of agile project development but still there are some area of improvement in it. User has to make 2-3 click to edit task details. It is bit hard to understand the features of JIRA for beginners and for administrators. It can be very complex to customize to the way you need it. I found JIRA bit hard when i wanted to move multiple tickets from current sprint to next sprint.
If you stuck somewhere defining the workflow scheme in JIRA you would have to contact your senior or search for help on internet.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

Managing ticket in a software team is what it does best. Hard to picture using it for other purposes

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 12.09.2017
Provenance de l'avis : Capterra

Easy way to manage software-tickets, to communicate about them with co-workers and to customize our own workflow. It takes a lot of the steps of managing a bug or a problem of your mind.

Avantages

A big advantage for me is that the software is centered and focused on teams that write software. This results in some nice features that you really appreciate when writing documentation and when you are quickly looking for information and old documentation yourself. Specifically, it supports markdown but at the same time it has a basic but useful interface for editing text so that no matter how different everybody structures their text, the end document has a minimum standard of formatting and readability. Everything is searchable and easy to index/link, features which I often use. The standard functions for 'Scrum' or similar programming styles/paradigms are all there (kanban view, ticket priority, roles, versioning, etc.). At least while we used it, the application was always reliable and quick. The ability to create your own workflow for tickets was also useful. Indeed JIRA helps to keep a standard of transparency and documentation. Of course this is not enough and depends on each team, but I think it is quite helpful in helping you get there. Support for markdown is key.

Inconvénients

As mentioned above, I do not think that the program would coupe well for other type of ticket or content management that is not software, but I cannot really attest to that myself. The constant email notifications were bothersome, though you can change them on your settings. Even though everything is searchable, I found it sometimes difficult to navigate and find content. If the team is not disciplined with the ticket organisation, it can become somewhat unorganized. I did not set up JIRA, but I recall hearing that it was not an easy job. I was missing a mind-map view.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Ultimate IT Project Management platform

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16.03.2018
Provenance de l'avis : Capterra

Avantages

JIRA is the ultimate IT project management platform . It's default setting should cater for 60% of all needs of a scrum/kanban team working on a small to mid size IT project. The other 40% can be configured, achieved by external plugins that are abundant in the JIRA marketplace or found in other tools from the atlassian stack (like Confluence).

I've used JIRA in projects with 4 people and 50 people. Would not use any other tool, can no longer imagine IT projects managed with Trello or other similiar tools.

Inconvénients

JIRA has come a really long way in the last 4 years - stitching together multiple different tools creating a more unified all-in-one project management platform (including bitbucket, confluence, green-hoper, hipchat, etc.), incorporating multiple elements of scrum/kanban working style as a default.

It is still visible at times that the current shape of JIRA is a result of acquisitions of different platforms rather than outcome one development team - but its no longer that painful. This is most obvious when it comes to configuration - for example setting more advanced permissions can become shockingly difficult to do.

The learning curve is much steeper than for most of other tools, but this is compensated by IT-targeted functionalities and scalability.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

JIRA Software - Prix

À partir de
$10/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Projets - 10 US$/mois - Gestion de ticket Développement - 20 US$/mois - Gestion de ticket et Suivi de projet agile Assistance - 20 US$/mois - Gestion de ticket et Service d'assistance

JIRA Software - Avantages

- Profitez des milliers d'add-ons de JIRA

- Accessible depuis un mobile, restez agile en déplacement
- Personnalisation du flux de travail
- Recevez des notifications par e-mail
- Service accessible onDemand (en ligne) ou hébergé sur vos serveurs

JIRA Software - FAQ

Voici quelques-unes des questions fréquentes sur JIRA Software.

Q. Quels sont les types de licence disponibles pour JIRA Software ?

Types de licences disponibles pour JIRA Software :

À partir de: $10/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Projets - 10 US$/mois
- Gestion de ticket

Développement - 20 US$/mois
- Gestion de ticket et Suivi de projet agile

Assistance - 20 US$/mois
- Gestion de ticket et Service d'assistance

Q. Quelles sont les principales fonctionnalités du logiciel JIRA Software ?

Nous n'avons pas d'informations sur les fonctionnalités de JIRA Software.

Q. Qui utilise JIRA Software ?

Utilisateurs habituels du logiciel JIRA Software :

Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

Q. Dans quelles langues JIRA Software est-il disponible ?

Langues dans lesquelles JIRA Software est disponible :

chinois (traditionnel), tchèque, danois, anglais, français, allemand, italien, japonais, polonais, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour JIRA Software ?

Types de licences disponibles pour JIRA Software:

Abonnement

Q. JIRA Software prend-il en charge les appareils mobiles ?

Appareils pris en charge par JIRA Software :

Android, iPhone, iPad

Q. Avec quelles applications JIRA Software peut-il s'intégrer ?

Applications s'intégrant à JIRA Software :

AppFusions, Get Satisfaction, Innotas, LeanKit, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

Q. Quelles sont les ressources d'aide disponibles pour JIRA Software ?

Ressources d'aide disponibles pour JIRA Software :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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