FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back into reality. Capture your tasks, features, and customer requests in a central location, bringing clarity to your development effort.
Software developers need time to work on our code without distractions and interruptions, and once we’re done, we need to know what’s next on the list. It’s pretty straight forward when you’re working independently or on a small team, but as team size increases the ideas of being productive and organized start to be at odds with each other.
At core, we think of software support as post-release software design. The job of the original designer is to imagine how a hoard of different people will respond to a product. Support's job is to allow product development to hear the actual response without being overwhelmed.
Customisable so you can add you own fields and track in a way suited to your processes.
Searching is very flexible, each field can be searched against.
Fix dates and versions allow you see easily when an issue was resolved. (assuming the Devs correctly filled it in).
You can link cases together so if there is connection you can see the related cases in a panel at the side. You can make parent and child cases so if you can feature that can be broken into lots of sub tasks or features this is then easy to see.
You can set yourself to be email updated on case changes and updates.
Hosted service , so no updates to apply, servers to upgrade and maintain.
Searches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime.
Recent updates have made the screen a bit cluttered compared to the previews views, although this could be due to not being used to the layout compared to previous versions.
As a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases.
This was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are.
Saves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good.
I like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on.
It's also easy to add custom fields and set up workflows with the custom fields.
Fogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though
Since our business team begins to use FogBugz as main software against bugs, we saw the ease at which one can glance at any of them. The importance to be able to see if bugs are already raised or not was taken into account. This tool saves your time and takes care of all the errors and problems that can appear. The realization of the process thanks to FogBugz is not long and annoying me any longer. By the way, I also like that the application interacts well with other good tools. Also the ability to save and share custom filtered views is also utilized among us and other teams.
The user interface wasn't the most attractive by modern design standards. There was a need to accustom for a tool. But it got the job done from us after some time. Also, I don't like that Fogbugz doesn't have different fields for severity and priority but all in all that kind of problems are nothing in comparison with the advantages that I like
The first thing I'd like to say about FogBugz, there is a free version, which is quite a rare thing in such software. Though free version has lots of limitations, It's still usable. You can customize your rights, statuses, trackers and create other fields as you like. It is convenient to make selections, create tasks by mail and so on. A strong system of statistics: you can track any actions and see what and when your team did. All status changes, opening/closing tasks, and commits are displayed in statistics.
This is not the easiest choice to start. The interface might probably be a bit complicated. It is pretty hard to get it on the first try. So it would be uneasy for you to navigate if you didn't face a bug tracking software previously.
Voici quelques-unes des questions fréquentes sur FogBugz.
Types de licences disponibles pour FogBugz :
version d'essai gratuite: Disponible
Fonctionnalités du logiciel FogBugz :
Utilisateurs habituels du logiciel FogBugz :
Grandes entreprises, Administration publique, PME
Langues dans lesquelles FogBugz est disponible :
Nous n'avons pas d'informations sur les types de licences de FogBugz.
Nous n'avons pas d'informations sur les appareils pris en charge par FogBugz.
Applications s'intégrant à FogBugz :
Beanstalk, Bitium, CA Flowdock, Mingle, PractiTest, SnapEngage, SpiraPlan, SpiraTeam, SpiraTest, Zapier
Nous n'avons pas d'informations sur les ressources d'aide disponibles pour FogBugz.