Brightpearl

Gestion complète des stocks et des commandes pour les entreprises en croissance

4,3 /5 (133 avis) Donnez votre avis !

Brightpearl - Présentation

Description du logiciel Brightpearl

Brightpearl est un logiciel de gestion de la vente au détail hébergé dans le cloud et destiné aux commerces de détail et aux grossistes omnicanaux. Gérez vos stocks, vos commandes, vos achats, votre comptabilité, vos CRM, vos points de vente et vos traitements en temps réel au sein d'une même plateforme. Libérez du temps et réduisez les erreurs en automatisant vos flux de travail. Obtenez des informations détaillées sur la rentabilité des produits, des clients, des canaux et des fournisseurs.

Avec Brightpearl derrière tous vos canaux de vente en ligne, de sites marchands et de ventes hors ligne, vous aurez un contrôle total sur ce que vous vendez et où. Brightpearl tient chaque canal à jour en temps réel, en veillant à ce que vous ne manquiez aucune opportunité de vente, ni ne fassiez de surventes. Brightpearl se connecte de façon native à Magento, Shopify, BigCommerce, Amazon, eBay, etc. pour vous aider à gérer de manière centralisée votre activité de commerce omnicanal.

Brightpearl est le système de gestion de vente au détail le plus abordable et le plus complet. L'abonnement et la mise en œuvre de systèmes comparables peuvent représenter plus du double du prix de Brightpearl, avec une complexité supplémentaire inutile pour une entreprise de commerce omnicanal ''lean''.

Une fois tous les achats, la gestion des stocks et les ventes consolidés dans un système unique, Brightpearl pourra comprendre et vous indiquer la rentabilité de vos stocks. Tous les lots et unités d'inventaire conservent leurs coûts et les coûts perçus tout au long de leur cycle de vie et fonctionnent selon le principe du ''premier arrivé, premier sorti'', dans les flux de traitement des commandes.

Découvrez comment Brightpearl peut vous aider à développer votre entreprise. Prenez contact et réservez une démonstration dès aujourd'hui.

Brightpearl - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Brightpearl - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni
Langues
anglais

Médias

Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl :

Brightpearl - Avis

Brightpearl - Avis

Note globale
4,3
/
5
Excellent
72

Très bien
49

Moyen
5

Médiocre
3

Mauvais
4

Rapport qualité-prix
4,2
Fonctionnalités
4,2
Simplicité d'utilisation
4,3
Support client
4,3
91% des utilisateurs recommandent cette application
James J.

I cannot recommend Brightpearl enough!


Traduire avec Google Translate
Nick E.

A work in progress

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.


Traduire avec Google Translate
Frankie O.

Frustrated

Do not jump from QuickBooks to this until you have truly run a lot of tests.


Traduire avec Google Translate
Kristoffer J.

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.


Traduire avec Google Translate
Adam F.

Brightpearl is a fantastic all in one ERP system

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.


Traduire avec Google Translate
James J.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

I cannot recommend Brightpearl enough!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/10/2020
Provenance de l'avis : Capterra

Avantages

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Inconvénients

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Traduire en français

Réponse de Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Nick E.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

A work in progress

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 27/10/2020
Provenance de l'avis : Capterra

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Avantages

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Inconvénients

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Traduire en français

Réponse de Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Frankie O.
Secteur d'activité: Logistique et chaîne d'approvisionnement
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Frustrated

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/08/2017
Provenance de l'avis : SoftwareAdvice

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Avantages

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Inconvénients

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Traduire en français

Réponse de Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Kristoffer J.
Secteur d'activité: Biens de consommation
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 25/09/2020
Provenance de l'avis : Capterra

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Avantages

We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.

It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Inconvénients

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.

I think this is a common issue in enterprise ERP and something that will improve over time.

Traduire en français

Réponse de Brightpearl

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Adam F.
Secteur d'activité: Matériel informatique
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Brightpearl is a fantastic all in one ERP system

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/11/2020
Provenance de l'avis : Capterra

Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.

Avantages

Great for automating your eCommerce orders.

Inconvénients

Finance system needs improving for handling offline customer credit accounts.

Traduire en français

Réponse de Brightpearl

Hi Adam,

Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!

Thank you again,
Tom (Brightpearl)

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,7/10
Basé sur 133 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Brightpearl - Prix

Brightpearl - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,2/5
Basé sur 133 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Brightpearl - Fonctionnalités

Brightpearl - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,2/5
Basé sur 133 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Brightpearl - FAQ

Brightpearl - FAQ

Voici quelques-unes des questions fréquentes sur Brightpearl.

Q. Quels sont les types de licence disponibles pour Brightpearl ?

Types de licences disponibles pour Brightpearl :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Brightpearl ?

Nous n'avons pas d'informations sur les fonctionnalités de Brightpearl.

Q. Qui utilise Brightpearl ?

Utilisateurs habituels du logiciel Brightpearl :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Brightpearl est-il disponible ?

Langues dans lesquelles Brightpearl est disponible :

anglais

Q. Brightpearl prend-il en charge les appareils mobiles ?

Appareils pris en charge par Brightpearl :

iPad

Q. Avec quelles applications Brightpearl peut-il s'intégrer ?

Applications s'intégrant à Brightpearl :

3PL Warehouse Manager, Bitium, Clear Spider, EKM, Mailchimp, Panoply, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain

Q. Quelles sont les ressources d'aide disponibles pour Brightpearl ?

Ressources d'aide disponibles pour Brightpearl :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo