Brightpearl

4,4 (147)
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Gestion complète des stocks et des commandes pour les entreprises en croissance
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En savoir plus sur Brightpearl

Brightpearl est un logiciel de gestion de la vente au détail hébergé dans le cloud et destiné aux commerces de détail et aux grossistes omnicanaux. Gérez vos stocks, vos commandes, vos achats, votre comptabilité, vos CRM, vos points de vente et vos traitements en temps réel au sein d'une même plateforme. Libérez du temps et réduisez les erreurs en automatisant vos flux de travail. Obtenez des informations détaillées sur la rentabilité des produits, des clients, des canaux et des fournisseurs.

Avec Brightpearl derrière tous vos canaux de vente en ligne, de sites marchands et de ventes hors ligne, vous aurez un contrôle total sur ce que vous vendez et où. Brightpearl tient chaque canal à jour en temps réel, en veillant à ce que vous ne manquiez aucune opportunité de vente, ni ne fassiez de surventes. Brightpearl se connecte de façon native à Magento, Shopify, BigCommerce, Amazon, eBay, etc. pour vous aider à gérer de manière centralisée votre activité de commerce omnicanal.

Brightpearl est le système de gestion de vente au détail le plus abordable et le plus complet. L'abonnement et la mise en œuvre de systèmes comparables peuvent représenter plus du double du prix de Brightpearl, avec une complexité supplémentaire inutile pour une entreprise de commerce omnicanal ''lean''.

Une fois tous les achats, la gestion des stocks et les ventes consolidés dans un système unique, Brightpearl pourra comprendre et vous indiquer la rentabilité de vos stocks. Tous les lots et unités d'inventaire conservent leurs coûts et les coûts perçus tout au long de leur cycle de vie et fonctionnent selon le principe du ''premier arrivé, premier sorti'', dans les flux de traitement des commandes.

Découvrez comment Brightpearl peut vous aider à développer votre entreprise. Prenez contact et réservez une démonstration dès aujourd'hui.

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Brightpearl

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Canada, Danemark, Royaume-Uni, Irlande, Norvège, Suède, États-Unis

Langues

anglais

Options de tarification dès :

s/o

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Brightpearl

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Fonctionnalités

Nombre total de fonctionnalités pour Brightpearl : 112

  • API
  • Accès hors ligne
  • Achats et réceptions
  • Alertes/Notifications
  • Analyse de l'évolution des ventes
  • Analyse en temps réel
  • Audit de l'inventaire
  • Base de données de clients
  • Base de données de contacts
  • Bons de commande
  • CRM
  • Caisse pour détaillant
  • Carte de fidélité
  • Catalogage/catégorisation
  • Codes UGS et UPC
  • Codes-barres et RFID
  • Commandes récurrentes
  • Commerce mobile
  • Comptabilité
  • Contrôles/Permissions d'accès
  • Devis
  • Données en temps réel
  • Emplacements multiples
  • Entrée et sortie
  • Facturation
  • Fonctions pour vente au détail
  • Gestion 3PL
  • Gestion d'entrepôt
  • Gestion de l'e-commerce
  • Gestion de la chaîne logistique
  • Gestion de la distribution
  • Gestion de projets
  • Gestion des audits
  • Gestion des bons de commande
  • Gestion des campagnes
  • Gestion des canaux
  • Gestion des commandes
  • Gestion des commandes spéciales
  • Gestion des commissions
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des fournisseurs
  • Gestion des listes
  • Gestion des nouvelles commandes
  • Gestion des promotions
  • Gestion des renouvellements de commande
  • Gestion des retours
  • Gestion des réceptions et entrées
  • Gestion des stocks
  • Gestion des stocks
  • Gestion des stocks
  • Gestion des stocks de la vente au détail
  • Gestion des stocks pour la fabrication
  • Gestion des taxes de vente
  • Gestion des éléments
  • Gestion financière
  • Gestion multicanal
  • Historique des clients
  • Historique des transactions
  • Identification des produits
  • Importation et exportation de données
  • Intégration comptable
  • Intégration de marketplace
  • Intégrations de tiers
  • Kitting
  • Lecture de codes-barres et de tickets
  • Mesure des performances
  • Mises à jour en temps réel
  • Modèles
  • Nombre de cycles
  • Nomenclatures
  • Optimisation des stocks
  • Outils de collaboration
  • Paiements électroniques
  • Panier d'achat
  • Piste d'audit
  • Point de vente (PDV)
  • Prise en charge de plusieurs devises
  • Prise en charge de plusieurs magasins
  • Prévision
  • Prévision de la demande
  • Prévision des ventes
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports et statistiques
  • Rapports personnalisables
  • Recherche/Filtre
  • Reconnaissance de code-barres
  • Revenu et bilan comptable
  • Réapprovisionnement
  • Saisie de commande
  • Saisie de commande en temps réel
  • Saisie des commandes à distance
  • Segmentation de la clientèle
  • Suivi de l'inventaire
  • Suivi des commandes
  • Suivi des coûts
  • Suivi des statuts
  • Synchronisation de données
  • Synchronisation en temps réel
  • Traitement des cartes de crédit
  • Traitement des commandes
  • Traitement des commandes
  • Traitement des factures
  • Traitement des paiements
  • Workflow basé sur les règles
  • Workflow configurable
  • e-mail marketing
  • Étiquettes d'expédition

Alternatives

NetSuite

4,1
Alternative n° 1 à Brightpearl
NetSuite est une solution ERP cloud adoptée par plus de 24 000 clients à forte croissance dans le monde entier pour...
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Odoo

4,2
Alternative n° 2 à Brightpearl
Odoo est une suite d'applications professionnelles en open source entièrement intégrée et personnalisable. La plupart...
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Cin7

4,3
Alternative n° 3 à Brightpearl
Cin7 simplifie grandement les activités de commerce de détail et de gros grâce à la gestion des stocks, à un POS ainsi...
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Acumatica Cloud ERP

4,5
Alternative n° 4 à Brightpearl
Acumatica Cloud ERP est une suite logicielle intégrée pour la fabrication, destinée aux entreprises de taille moyenne,...
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Avis

Note globale

4,4 /5
(147)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,2/5
Simplicité d'utilisation
4,3/5
Support client
4,4/5

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Afficher 5 avis sur 147 Lire tous les avis
Afficher 5 avis sur 147
James J.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

I cannot recommend Brightpearl enough!

Publié le 30/10/2020

Avantages

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.

We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.

Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Inconvénients

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Alternatives envisagées 

ChannelAdvisor et OrderWise

Pourquoi choisir Brightpearl 

The integration between sales channels such as Amazon and external websites was poor with Netsuite at the time. It was also very expensive.

Logiciel antérieur 

NetSuite

Pourquoi passer à Brightpearl

Better integration with our workflow newly developed website, all at a reasonable price. Very logical in its implementation and use.

Réponse de Brightpearl

Hi James,

Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!

Thank you again,
Tom (Brightpearl)

Nick E.
Note globale
  • Secteur d'activité: Vente au détail
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 6.0 /10

A work in progress

Publié le 27/10/2020

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...

Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Avantages

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Inconvénients

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Alternatives envisagées 

NetSuite

Pourquoi choisir Brightpearl 

To automate order entry and inventory management across Shopify, eBay, Walmart and Amazon.

Pourquoi passer à Brightpearl

NetSuite does not have the ability to connect to the different platforms without an expensive 3rd party app.

Réponse de Brightpearl

Hi Nick,

Thank you for your review. We always appreciate feedback from our customers.

We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.

I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.

Tom (Brightpearl)

Frankie O.
Note globale
  • Secteur d'activité: Logistique et chaîne d'approvisionnement
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Frustrated

Publié le 08/08/2017

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Avantages

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Inconvénients

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Réponse de Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Alex L.
Note globale
  • Secteur d'activité: Produits alimentaires
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Brightpearl made things so much easier to track

Publié le 07/07/2021

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with...

Before Brightpearl we were using various systems to track stock, fulfill orders, deal with accounts, manage our suppliers — which was all a bit crazy and really time-consuming.

This was the first time using software like this, but Brightpearl ran several training sessions and gave an open floor to discuss how to utilize Brightpearl best for us. Their support has been exceptional and they've been on hand to help clarify issues we encountered quickly.

Avantages

We’ve used Brightpearl for several years now, and I can confidently say that adopting it has made things way more efficient, saved us a significant amount of time, and helped us understand the business better. We’ve got several departments working together through a unified hub to manage sales, stock, and reporting across all our different sales channels.

Brightpearl has allowed us to focus more of our time on growth rather than being swamped under a load of different systems that didn’t give us an up-to-date picture of where we were.

Inconvénients

There is a bit of a learning curve with understanding everything that the software can do.

Réponse de Brightpearl

Hi Alex,

Thank you very much for leaving us your review.

It's wonderful to hear about the huge positive impact that switching to Brightpearl has been for you all.

It's also great to hear about the great experience you had with being trained and setup on our platform - and it sounds like that great experience continues to this day.

Thank you again,
Tom (Brightpearl)

Kristoffer J.
Note globale
  • Secteur d'activité: Biens de consommation
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

Publié le 25/09/2020

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl....

We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.

The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.

Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.

The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.

Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Avantages

We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.

It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Inconvénients

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.

I think this is a common issue in enterprise ERP and something that will improve over time.

Alternatives envisagées 

e-conomic, Traede, Stitch Labs et QuickBooks Commerce

Pourquoi choisir Brightpearl 

The main issues we faced with our old stack was weak inventory, order and supply chain management.

Pourquoi passer à Brightpearl

It felt more robust and scalable. Furthermore, it was fairly easy to implement and at a reasonable pricing compared to other products with the same toolbox complexity.

Réponse de Brightpearl

Hi Kristoffer,

Thank you for sparing the time to review us - we really appreciate it.

We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.

We're super-happy that you're a customer too and we really appreciate your recommendation.

Tom (Brightpearl)

Afficher 5 avis sur 147 Lire tous les avis

Brightpearl - FAQ

Voici quelques-unes des questions fréquentes sur Brightpearl.

Types de licences disponibles pour Brightpearl :

  • À partir de:
  • Type de licence: Abonnement
  • Essai gratuit: Non disponible

Utilisateurs habituels du logiciel Brightpearl :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Brightpearl est disponible :

anglais

Appareils pris en charge par Brightpearl :

iPad (mobile)

Applications s'intégrant à Brightpearl :

Authorize.Net, Avalara, BigCommerce, Bill.com, Glew, Klaviyo, Magento Commerce, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Stripe, Worldpay, Xero, dotdigital Engagement Cloud, ekmPowershop

Ressources d'aide disponibles pour Brightpearl :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

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