Brightpearl

Gestion complète des stocks et des commandes pour les entreprises en croissance

4,3 /5 (119 avis) Donnez votre avis !

Brightpearl - Présentation

Description du logiciel Brightpearl

Brightpearl est un logiciel de gestion de la vente au détail hébergé dans le cloud et destiné aux commerces de détail et aux grossistes omnicanaux. Gérez vos stocks, vos commandes, vos achats, votre comptabilité, vos CRM, vos points de vente et vos traitements en temps réel au sein d'une même plateforme. Libérez du temps et réduisez les erreurs en automatisant vos flux de travail. Obtenez des informations détaillées sur la rentabilité des produits, des clients, des canaux et des fournisseurs.

Avec Brightpearl derrière tous vos canaux de vente en ligne, de sites marchands et de ventes hors ligne, vous aurez un contrôle total sur ce que vous vendez et où. Brightpearl tient chaque canal à jour en temps réel, en veillant à ce que vous ne manquiez aucune opportunité de vente, ni ne fassiez de surventes. Brightpearl se connecte de façon native à Magento, Shopify, BigCommerce, Amazon, eBay, etc. pour vous aider à gérer de manière centralisée votre activité de commerce omnicanal.

Brightpearl est le système de gestion de vente au détail le plus abordable et le plus complet. L'abonnement et la mise en œuvre de systèmes comparables peuvent représenter plus du double du prix de Brightpearl, avec une complexité supplémentaire inutile pour une entreprise de commerce omnicanal ''lean''.

Une fois tous les achats, la gestion des stocks et les ventes consolidés dans un système unique, Brightpearl pourra comprendre et vous indiquer la rentabilité de vos stocks. Tous les lots et unités d'inventaire conservent leurs coûts et les coûts perçus tout au long de leur cycle de vie et fonctionnent selon le principe du ''premier arrivé, premier sorti'', dans les flux de traitement des commandes.

Découvrez comment Brightpearl peut vous aider à développer votre entreprise. Prenez contact et réservez une démonstration dès aujourd'hui.

Brightpearl - Présentation

Prix

À partir de
N/A

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Brightpearl - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni
Langues
anglais

Médias

Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl : Capture d'écran pour Brightpearl :

Brightpearl - Avis

Brightpearl - Avis

Note globale
4,3
/
5
Excellent
63

Très bien
46

Moyen
5

Médiocre
2

Mauvais
3

Rapport qualité-prix
4,2
Fonctionnalités
4,1
Simplicité d'utilisation
4,4
Support client
4,3
92% des utilisateurs recommandent cette application
Stacy W.

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.


Traduire avec Google Translate
Stuart K.

Manages the core of our business, finances and products.

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.


Traduire avec Google Translate
Frankie O.

Frustrated

Do not jump from QuickBooks to this until you have truly run a lot of tests.


Traduire avec Google Translate
Emma O.

Brightpearl Review

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.


Traduire avec Google Translate
Bryan B.

All in One Ecommerce Software

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.


Traduire avec Google Translate
Stacy W.
Secteur d'activité: Vente en gros
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

A Great Small to Medium Size Business All-in-One Solution for Customer Relation Management Tool

Logiciel utilisé Autre pendant 1 à 5 mois
Publié le 07/05/2019
Provenance de l'avis : Capterra

The customer service is truly amazing. [SENSITIVE CONTENT HIDDEN] is definitely a rare breed in the area of marketing referrals. He conducted himself with a great deal of integrity when demo-ing the product for our company.

Avantages

What features I love about this software are the all-in-one solution that provides the ease of accessing customer information in one place. Instead of bouncing from various tabs attempting to retrieve customer specific details, this software collects all the data into one place.

Inconvénients

This software may not be the solution for companies who manufacture products. They do not provide this as an option in their inventory management system.

Traduire en français

Réponse de Brightpearl

Hi Stacy,

Thank you very much for sparing the time to review us.

It's great to hear that you love our integrated package. The benefits you describe are a key element of exactly what we designed it to achieve - retail efficiency.

We acknowledged that manufacturing wasn't something that we didn't support as well as we could, so we developed our Bill of Materials module which you can find out more about here: https://www.brightpearl.com/integrations-bom/bom-module.

Thank you for your kind words about Phil. You echo our own thoughts, and I'll be sure to pass your comments on.

Thanks again for taking the time.
Tom

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Stuart K.
Secteur d'activité: Vente au détail
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Manages the core of our business, finances and products.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 08/02/2017
Provenance de l'avis : Capterra

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Avantages

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Inconvénients

Sometimes you have to do things by the book and can't cut corners in processes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Frankie O.
Secteur d'activité: Logistique et chaîne d'approvisionnement
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Frustrated

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 08/08/2017
Provenance de l'avis : SoftwareAdvice

Do not jump from QuickBooks to this until you have truly run a lot of tests.

Avantages

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Inconvénients

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Traduire en français

Réponse de Tom

Hi Frankie,

Thank you for taking the time to review us.

I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:

Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.

Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.

Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.

Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.

Thank you again, your feedback is important to us.

Best wishes,
Tom

Brightpearl

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Emma O.
Secteur d'activité: Mode et vêtements
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Brightpearl Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/11/2016
Provenance de l'avis : Capterra

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Avantages

Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Inconvénients

Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Bryan B.
Secteur d'activité: Santé, bien-être et fitness
Traduire en français
Traduire en français

All in One Ecommerce Software

Publié le 18/08/2015
Provenance de l'avis : GetApp

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Avantages

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Inconvénients

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Note détaillée

Rapport qualité-prix
Support client

Recommandation utilisateur
8,6/10
Basé sur 119 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Brightpearl - Prix

Brightpearl - Prix

À partir de
N/A
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,2/5
Basé sur 119 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Brightpearl - Fonctionnalités

Brightpearl - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 119 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Brightpearl - FAQ

Brightpearl - FAQ

Voici quelques-unes des questions fréquentes sur Brightpearl.

Q. Quels sont les types de licence disponibles pour Brightpearl ?

Types de licences disponibles pour Brightpearl :

Type de licence: Abonnement

Essai gratuit: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Brightpearl ?

Nous n'avons pas d'informations sur les fonctionnalités de Brightpearl.

Q. Qui utilise Brightpearl ?

Utilisateurs habituels du logiciel Brightpearl :

Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues Brightpearl est-il disponible ?

Langues dans lesquelles Brightpearl est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Brightpearl ?

Types de licences disponibles pour Brightpearl:

Abonnement

Q. Brightpearl prend-il en charge les appareils mobiles ?

Appareils pris en charge par Brightpearl :

iPad

Q. Avec quelles applications Brightpearl peut-il s'intégrer ?

Applications s'intégrant à Brightpearl :

3PL Warehouse Manager, Bitium, Clear Spider, EKM, Mailchimp, Panoply, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain

Q. Quelles sont les ressources d'aide disponibles pour Brightpearl ?

Ressources d'aide disponibles pour Brightpearl :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo