Brightpearl
En savoir plus sur Brightpearl
Brightpearl est un logiciel de gestion de la vente au détail hébergé dans le cloud et destiné aux commerces de détail et aux grossistes omnicanaux. Gérez vos stocks, vos commandes, vos achats, votre comptabilité, vos CRM, vos points de vente et vos traitements en temps réel au sein d'une même plateforme. Libérez du temps et réduisez les erreurs en automatisant vos flux de travail. Obtenez des informations détaillées sur la rentabilité des produits, des clients, des canaux et des fournisseurs.
Avec Brightpearl derrière tous vos canaux de vente en ligne, de sites marchands et de ventes hors ligne, vous aurez un contrôle total sur ce que vous vendez et où. Brightpearl tient chaque canal à jour en temps réel, en veillant à ce que vous ne manquiez aucune opportunité de vente, ni ne fassiez de surventes. Brightpearl se connecte de façon native à Magento, Shopify, BigCommerce, Amazon, eBay, etc. pour vous aider à gérer de manière centralisée votre activité de commerce omnicanal.
Brightpearl est le système de gestion de vente au détail le plus abordable et le plus complet. L'abonnement et la mise en œuvre de systèmes comparables peuvent représenter plus du double du prix de Brightpearl, avec une complexité supplémentaire inutile pour une entreprise de commerce omnicanal ''lean''.
Une fois tous les achats, la gestion des stocks et les ventes consolidés dans un système unique, Brightpearl pourra comprendre et vous indiquer la rentabilité de vos stocks. Tous les lots et unités d'inventaire conservent leurs coûts et les coûts perçus tout au long de leur cycle de vie et fonctionnent selon le principe du ''premier arrivé, premier sorti'', dans les flux de traitement des commandes.
Découvrez comment Brightpearl peut vous aider à développer votre entreprise. Prenez contact et réservez une démonstration dès aujourd'hui.
- Essai gratuit
- Abonnement
Comparer avec les alternatives populaires
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
Langues
- Essai gratuit
- Abonnement
Comparer avec les alternatives populaires
Images
Fonctionnalités
Nombre total de fonctionnalités pour Brightpearl : 117
- API
- Accès hors ligne
- Achats et réceptions
- Alertes et remontée des problèmes
- Alertes/Notifications
- Analyse de l'évolution des ventes
- Analyse en temps réel
- Audit de l'inventaire
- Base de données de clients
- Base de données de contacts
- Bons de commande
- CRM
- Carte de fidélité
- Catalogage/catégorisation
- Codes UGS et UPC
- Codes-barres et RFID
- Commandes récurrentes
- Commerce mobile
- Comptabilité
- Contrôles/Permissions d'accès
- Devis
- Données en temps réel
- Définition des priorités
- Emplacements multiples
- Entrée et sortie
- Facturation
- Fonctions pour vente au détail
- Gestion 3PL
- Gestion d'entrepôt
- Gestion de l'e-commerce
- Gestion de la chaîne logistique
- Gestion de la disponibilité
- Gestion de la distribution
- Gestion de projets
- Gestion des audits
- Gestion des bons de commande
- Gestion des campagnes
- Gestion des canaux
- Gestion des candidatures
- Gestion des commandes
- Gestion des commandes spéciales
- Gestion des commissions
- Gestion des employés
- Gestion des expéditions
- Gestion des expéditions
- Gestion des factures
- Gestion des flux de travail
- Gestion des fournisseurs
- Gestion des listes
- Gestion des nouvelles commandes
- Gestion des promotions
- Gestion des renouvellements de commande
- Gestion des retours
- Gestion des réceptions et entrées
- Gestion des stocks
- Gestion des stocks
- Gestion des stocks
- Gestion des stocks de la vente au détail
- Gestion des stocks pour la fabrication
- Gestion des taxes de vente
- Gestion des éléments
- Gestion financière
- Gestion multicanal
- Historique des clients
- Identification des produits
- Importation et exportation de données
- Impression d'étiquettes
- Intégration comptable
- Intégration de marketplace
- Intégrations de tiers
- Kitting
- Lecture de codes-barres et de tickets
- Mesure des performances
- Mises à jour en temps réel
- Modèles
- Nombre de cycles
- Nomenclatures
- Optimisation des stocks
- Outils de collaboration
- Paiements électroniques
- Panier d'achat
- Piste d'audit
- Point de vente (PDV)
- Prise en charge de plusieurs devises
- Prise en charge de plusieurs magasins
- Prise en charge de plusieurs pays
- Prévision
- Prévision de la demande
- Prévision des ventes
- Rapports d'historique
- Rapports de ventes
- Rapports en temps réel
- Rapports et analyses
- Rapports personnalisables
- Recherche/Filtre
- Reconnaissance de code-barres
- Revenu et bilan comptable
- Réapprovisionnement
- Saisie de commande
- Saisie de commande en temps réel
- Saisie des commandes à distance
- Segmentation de la clientèle
- Suivi de l'inventaire
- Suivi des commandes
- Suivi des coûts
- Suivi des interactions
- Suivi des statuts
- Synchronisation de données
- Synchronisation en temps réel
- Traitement des commandes
- Traitement des commandes
- Traitement des factures
- Traitement des lots
- Workflow basé sur les règles
- Workflow configurable
- e-mail marketing
- Étiquettes d'expédition
Alternatives
Odoo
Cin7
SalesWarp
NetSuite
Avis
Vous avez déjà Brightpearl ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
Donnez votre avis !
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
I cannot recommend Brightpearl enough!
Publié le 30/10/2020
Avantages
I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements.
We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed.
Brightpearl support is also excellent with most cases being resolved in less than 4 hours.
Inconvénients
I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.
Réponse de Brightpearl
Hi James,
Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely!
Thank you again,
Tom (Brightpearl)
- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
A work in progress
Publié le 27/10/2020
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call...
Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.
Avantages
Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner
Inconvénients
The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.
Réponse de Brightpearl
Hi Nick,
Thank you for your review. We always appreciate feedback from our customers.
We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit.
I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you.
Tom (Brightpearl)
- Secteur d'activité: Logistique et chaîne d'approvisionnement
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
Frustrated
Publié le 08/08/2017
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Do not jump from QuickBooks to this until you have truly run a lot of tests.
Avantages
I love how this system allows me to have access anywhere and allows many reps to access the accounts.
Inconvénients
I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.
Réponse de Tom
Hi Frankie,
Thank you for taking the time to review us.
I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too:
Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you.
Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself.
Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful.
Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support.
Thank you again, your feedback is important to us.
Best wishes,
Tom
Brightpearl
- Secteur d'activité: Biens de consommation
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great tool for a small-mid sized fast growing omni-channel consumer goods business.
Publié le 25/09/2020
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl....
We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success.
The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled.
Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands.
The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come.
Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.
Avantages
We now have a product that solves our needs.
It is simple to use, yet complex, so that we can grow a lot within it.
It was quick to implement, allowing us to benefit from the elevated toolbox immediately.
Inconvénients
Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised.
I think this is a common issue in enterprise ERP and something that will improve over time.
Réponse de Brightpearl
Hi Kristoffer,
Thank you for sparing the time to review us - we really appreciate it.
We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far.
We're super-happy that you're a customer too and we really appreciate your recommendation.
Tom (Brightpearl)
- Secteur d'activité: Matériel informatique
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Brightpearl is a fantastic all in one ERP system
Publié le 03/11/2020
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce...
Brightpearl is a fantastic all in one ERP system that is great for connecting all your eCommerce channels under one roof. They key to any eCommerce growth is being able to automate as much as possible and this is where Brightpearl excels. When we started using Brightpearl back in 2014 we were processing around 100 orders per month. In 2020 we are processing more than 100 orders per day and without Brightpearls automation this would not have been possible.
Avantages
Great for automating your eCommerce orders.
Inconvénients
Finance system needs improving for handling offline customer credit accounts.
Réponse de Brightpearl
Hi Adam,
Thank you so much for your review. Automating manual tasks to give time back has been our thing since day one so it's great that you're getting so much value out. 100 orders to almost 3000 orders a month is amazing and we're so pleased we've been such a key component in making that happen!
Thank you again,
Tom (Brightpearl)
Brightpearl - FAQ
Voici quelques-unes des questions fréquentes sur Brightpearl.Q. Quels sont les types de licence disponibles pour Brightpearl ?
Types de licences disponibles pour Brightpearl :
- À partir de:
- Type de licence: Abonnement
- Essai gratuit: Non disponible
Q. Quelles sont les principales fonctionnalités du logiciel Brightpearl ?
Nous n'avons pas d'informations sur les fonctionnalités de Brightpearl.
Q. Qui utilise Brightpearl ?
Utilisateurs habituels du logiciel Brightpearl :
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. Dans quelles langues Brightpearl est-il disponible ?
Langues dans lesquelles Brightpearl est disponible :
anglais
Q. Brightpearl prend-il en charge les appareils mobiles ?
Appareils pris en charge par Brightpearl :
iPad (mobile)
Q. Avec quelles applications Brightpearl peut-il s'intégrer ?
Applications s'intégrant à Brightpearl :
Bigcommerce, Magento Commerce, Mailchimp, PayPal, Quickbooks Online, ShipStation, Shopify, Xero, ekmPowershop
Q. Quelles sont les ressources d'aide disponibles pour Brightpearl ?
Ressources d'aide disponibles pour Brightpearl :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Brightpearl.
- Logiciels de vente en ligne
- Logiciels de caisse
- Logiciels de gestion de points de vente
- Logiciels de comptabilité
- Logiciels BPM (Business Process Management)
- Logiciels WMS (Warehouse Management System)
- Logiciels ERP
- Logiciels de gestion de stocks
- Logiciels de gestion d'affaire
- Logiciels de gestion des commandes
- Logiciels d'e-commerce
- Logiciels pour inventaire
- Logiciels de bons de commande
- Logiciels e-commerce multicanal
