Zoho Assist
Assistance à distance instantanée. Accès à distance sans surveillance.
4,6 /5 (373 avis) Donnez votre avis !Zoho Assist - Présentation
Description du logiciel Zoho Assist
Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.
Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.
Zoho Assist - Présentation
Prix
Types de licence
Zoho Assist - Fonctionnalités
Médias
Zoho Assist - Avis
Zoho Assist - Avis
Zoho Assist Review
I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.
Easily support your staff no matter where they are
Zoho Assist is one of those toolbelt pieces of software that you just need to have available all the time. It's very cheap and easy to use. Purchasing additional seats, or unattended licenses, is quick and all web-based. You can be up and running in a support session in a matter of moments.
Zoho Assist is easy to use and great value for money!
It has been very easy to use both for me and the end-users many of whom have no prior digital skills.
Just about the worst support software I have ever had the misfortune of using
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Zoho Assist
Comparatif des alternatives : note globale
Comparer avec les alternatives
Zoho Assist Review
Avantages
Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.
Inconvénients
Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.
Easily support your staff no matter where they are
Zoho Assist is one of those toolbelt pieces of software that you just need to have available all the time. It's very cheap and easy to use. Purchasing additional seats, or unattended licenses, is quick and all web-based. You can be up and running in a support session in a matter of moments.
Avantages
We started using Zoho assist about 2 years ago as a way for us to occasionally support staff while they were away from the office. Then Covid happened and in March the entire staff went full work from home. We are now doing multiple remote assists a day without any issues. Zoho has made it incredibly easy to help staff when they are at their device, with just a simple link, or we can set up unattended access and work on the problem when they are away. Even the least tech-savvy staffer can quickly set up a remote session. We can even reboot their PCs while still staying in the session.
Inconvénients
I haven't found anything to dislike about this software, even after using it for 2 years. It "just works".
Zoho Assist is easy to use and great value for money!
It has been very easy to use both for me and the end-users many of whom have no prior digital skills.
Avantages
This software has enabled me to support our clients during a time of great unease, unrest and isolation. I work for a charity and our clients are aged between 50 and 95. In non Covid times I would run face to face classes and support sessions. Zoho Assist is the next best thing to sitting beside them, my clients need a huge amount of support and all of them have been able to use it and connect with me. I have also used it in Training sessions with my colleagues.
Inconvénients
It is a pity that it only allows me to see (and not control) the remote screen when dealing with iPads but I know that is a feature of Apple's security and not something you can change.
Just about the worst support software I have ever had the misfortune of using
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Avantages
Inexpensive, Reasonable Customer support
Attended system is okay
Inconvénients
Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical
Zoho Assist
Avantages
Easy to setup and connect and the domain deployment is easy to use
Inconvénients
Cant change remote or local resolution,
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
Zoho Assist - Prix
Zoho Assist - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
Zoho Assist - Fonctionnalités
Zoho Assist - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
Zoho Assist - FAQ
Zoho Assist - FAQ
Voici quelques-unes des questions fréquentes sur Zoho Assist.
Q. Quels sont les types de licence disponibles pour Zoho Assist ?
Types de licences disponibles pour Zoho Assist :
À partir de: 10,00 $US/mois
Type de licence: Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Zoho Assist ?
Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.
Q. Qui utilise Zoho Assist ?
Utilisateurs habituels du logiciel Zoho Assist :
PME, Grandes entreprises, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues Zoho Assist est-il disponible ?
Langues dans lesquelles Zoho Assist est disponible :
anglais, chinois (simplifié), espagnol, japonais
Q. Quels sont les types de licence disponibles pour Zoho Assist ?
Types de licences disponibles pour Zoho Assist:
Gratuit, Abonnement
Q. Zoho Assist prend-il en charge les appareils mobiles ?
Appareils pris en charge par Zoho Assist :
Android, iPhone, iPad
Q. Avec quelles applications Zoho Assist peut-il s'intégrer ?
Applications s'intégrant à Zoho Assist :
Freshdesk, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects
Q. Quelles sont les ressources d'aide disponibles pour Zoho Assist ?
Ressources d'aide disponibles pour Zoho Assist :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique
I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.