Zoho Assist

Zoho Assist

Assistance à distance instantanée. Accès à distance sans surveillance.

4,6/5 (339 avis)

Zoho Assist - Présentation

Description du logiciel Zoho Assist

Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.

Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.

Zoho Assist - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Zoho Assist - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Chine, Europe et 4 autres, Inde, Amérique latine, Royaume-Uni, États-Unis
Langues
chinois (simplifié), anglais, japonais, espagnol

Captures d'écran

Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Capture d'écran pour Zoho Assist : Transfer files instantly with in-built two-way file transfer Capture d'écran pour Zoho Assist : Connect to any computer. Troubleshoot easily with administrator access. Capture d'écran pour Zoho Assist : Be it supporting or getting support, our mobile apps work as good as any workstation. Capture d'écran pour Zoho Assist : Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist - Avis

Zoho Assist - Avis

Note globale
4,6
/
5
Excellent
229

Très bien
84

Moyen
21

Médiocre
4

Mauvais
1

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité d'utilisation
4,6
Support client
4,5
92% des utilisateurs recommandent cette application
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


Traduire avec Google Translate
Benjamin L.

Really Easy Setup

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.


Traduire avec Google Translate
Tyler F.

Reliable, Easy To Use Remote Support Tool

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.


Traduire avec Google Translate
Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Traduire avec Google Translate
Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


Traduire avec Google Translate
David K.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Zoho Assist Review

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 27/08/2019
Provenance de l'avis : Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Avantages

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Inconvénients

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Benjamin L.
Secteur d'activité: Jeux d’argent et casinos
Taille de l'entreprise: 501-1 000 employés
Traduire en français

Really Easy Setup

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 21/10/2019
Provenance de l'avis : Capterra

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Avantages

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Inconvénients

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Tyler F.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire en français

Reliable, Easy To Use Remote Support Tool

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 27/04/2020
Provenance de l'avis : Capterra

Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.

Avantages

We've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.

Inconvénients

Very little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Thomas A.
Traduire en français

Just about the worst support software I have ever had the misfortune of using

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/07/2016
Provenance de l'avis : GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Avantages

Inexpensive, Reasonable Customer support
Attended system is okay

Inconvénients

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Roger G.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 2-10 employés
Traduire en français

Small company internal and clilent IT support

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/03/2020
Provenance de l'avis : Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Avantages

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Inconvénients

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9/10
Basé sur 339 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Zoho Assist - Prix

Zoho Assist - Prix

À partir de
10,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 339 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Zoho Assist - Fonctionnalités

Zoho Assist - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Prise en charge de plusieurs langues
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 339 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Zoho Assist - FAQ

Zoho Assist - FAQ

Voici quelques-unes des questions fréquentes sur Zoho Assist.

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist :

À partir de: 10,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Zoho Assist ?

Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.

Q. Qui utilise Zoho Assist ?

Utilisateurs habituels du logiciel Zoho Assist :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

Q. Dans quelles langues Zoho Assist est-il disponible ?

Langues dans lesquelles Zoho Assist est disponible :

chinois (simplifié), anglais, japonais, espagnol

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist:

Gratuit, Abonnement

Q. Zoho Assist prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zoho Assist :

Android, iPhone, iPad

Q. Avec quelles applications Zoho Assist peut-il s'intégrer ?

Applications s'intégrant à Zoho Assist :

Freshdesk, JIRA, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. Quelles sont les ressources d'aide disponibles pour Zoho Assist ?

Ressources d'aide disponibles pour Zoho Assist :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique