Zoho Assist

Zoho Assist

Assistance à distance instantanée. Accès à distance sans surveillance.

4.6/5 (332 avis)

Zoho Assist - Présentation

Description du logiciel Zoho Assist

Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.

Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.

Zoho Assist - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Zoho Assist - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Canada, Chine, Europe et 4 autres, Inde, Amérique latine, Royaume-Uni, États-Unis
Langues
chinois (simplifié), anglais, japonais, espagnol

Captures d'écran

Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Capture d'écran pour Zoho Assist : Transfer files instantly with in-built two-way file transfer Capture d'écran pour Zoho Assist : Connect to any computer. Troubleshoot easily with administrator access. Capture d'écran pour Zoho Assist : Be it supporting or getting support, our mobile apps work as good as any workstation. Capture d'écran pour Zoho Assist : Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist - Avis

Zoho Assist - Avis

Note globale
4.6
/
5 332 avis
Excellent
223

Très bien
85

Moyen
20

Médiocre
3

Mauvais
1

Rapport qualité-prix
4.7
Fonctionnalités
4.5
Simplicité d'utilisation
4.6
Support client
4.5
93% des utilisateurs recommandent cette application
Chris E.

Zoho Assist is easy, powerful, and cost effective


Traduire avec Google Translate
Frank B.

Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue

It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with [SENSITIVE CONTENT HIDDEN] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.


Traduire avec Google Translate
Christian V.

Excellent Desktop Sharing

Helping people who are computer illiterate is VERY difficult; they can barely find the taskbar, so if they cannot have a simple, consistent way to activate their remote client, you are done before you start. And they say "see here?" which is impossible since you cannot see their remote cursor in other applications. I have had virtually no problems with Zoho Assist. The only thing is if I hit 'escape' key on my end, it dumps me out of full screen to windowed in the chrome browser. Not sure how to keep in full screen mode.


Traduire avec Google Translate
Benjamin L.

Really Easy Setup

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.


Traduire avec Google Translate
Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Traduire avec Google Translate
Chris E.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Zoho Assist is easy, powerful, and cost effective

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/11/2019
Provenance de l'avis : Capterra

Avantages

The cost to use Zoho Assist is what drew me to the product. The ease of use and powerful options of Zoho Assist is what keeps me using it.

Inconvénients

Cons? Some of my clients already have remote assistance software installed that is not Zoho Assist. I then have to "sell" them on why they should allow me to install yet another piece of software on their machine(s). This can't be avoided and you should always be ready to address this accordingly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Frank B.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Zoho Assist Is A Great Replacement for LogMeIn Central, LogMeIn Pro, and LogMeIn Rescue

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 29/10/2019
Provenance de l'avis : Capterra

It has been great. I had heard of them previously but never paid much attention to them. But they have a SHOCKINGLY comprehensive product offering between Zoho and ManageEngine. Working with [SENSITIVE CONTENT HIDDEN] has been a delight. He communicates very clearly and he delivers on his promises. In fact, that whole team has gone out of their way to help me understand the product and the feature pipeline. I trust this company.

Avantages

I find the company behind the software to be the best thing about it. Specific to the software, I find the the Remote access and Unattended Access software to be a solid all purpose offering. But after many years of sudden price hikes and random product changes at LogMeIn ... I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders. And that's the kinda company that makes a good partner. Consider then company you're getting into business with ... that's at least as important as the product features.

Inconvénients

My only two concerns were them being available during West Coast business hours and the lack of the ability to store computer login credentials (which will be coming soon in the next update) so I don't have to remember hundreds of complex passwords when the remote computer is locked

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Christian V.
Secteur d'activité: Compagnies aériennes/Aéronautique
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

Excellent Desktop Sharing

Logiciel utilisé Autre pendant Essai gratuit
Publié le 20/01/2020
Provenance de l'avis : Capterra

Helping people who are computer illiterate is VERY difficult; they can barely find the taskbar, so if they cannot have a simple, consistent way to activate their remote client, you are done before you start. And they say "see here?" which is impossible since you cannot see their remote cursor in other applications. I have had virtually no problems with Zoho Assist. The only thing is if I hit 'escape' key on my end, it dumps me out of full screen to windowed in the chrome browser. Not sure how to keep in full screen mode.

Avantages

Accurate, no glitches, ability to see remote cursor, easy for non-computer literate person to connect (I used the widget placed on my website)

Inconvénients

Hitting escape forced departure from full screen mode to windowed. Worry about when/how much they will start charging for this excellent software.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Benjamin L.
Secteur d'activité: Jeux d’argent et casinos
Taille de l'entreprise: 501-1 000 employés
Traduire avec Google Translate

Really Easy Setup

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 21/10/2019
Provenance de l'avis : Capterra

We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.

Avantages

There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.

Inconvénients

I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Thomas A.
Traduire avec Google Translate

Just about the worst support software I have ever had the misfortune of using

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/07/2016
Provenance de l'avis : GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Avantages

Inexpensive, Reasonable Customer support
Attended system is okay

Inconvénients

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Recommandation utilisateur
9/10
Basé sur 332 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Zoho Assist - Prix

Zoho Assist - Prix

À partir de
10,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.7/5
Basé sur 332 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Zoho Assist - Fonctionnalités

Zoho Assist - Fonctionnalités

API
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Historique des contacts
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4.5/5
Basé sur 332 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Zoho Assist - FAQ

Zoho Assist - FAQ

Voici quelques-unes des questions fréquentes sur Zoho Assist.

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist :

À partir de: 10,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Zoho Assist ?

Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.

Q. Qui utilise Zoho Assist ?

Utilisateurs habituels du logiciel Zoho Assist :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, PME

Q. Dans quelles langues Zoho Assist est-il disponible ?

Langues dans lesquelles Zoho Assist est disponible :

chinois (simplifié), anglais, japonais, espagnol

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist:

Gratuit, Abonnement

Q. Zoho Assist prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zoho Assist :

Android, iPhone, iPad

Q. Avec quelles applications Zoho Assist peut-il s'intégrer ?

Applications s'intégrant à Zoho Assist :

Freshdesk, JIRA Software, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. Quelles sont les ressources d'aide disponibles pour Zoho Assist ?

Ressources d'aide disponibles pour Zoho Assist :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique