Zoho Assist

Assistance à distance instantanée. Accès à distance sans surveillance.

4,6 /5 (373 avis) Donnez votre avis !

Zoho Assist - Présentation

Description du logiciel Zoho Assist

Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.

Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.

Zoho Assist - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Zoho Assist - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine, Inde
Langues
anglais, chinois (simplifié), espagnol, japonais

Médias

Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Transfer files instantly with in-built two-way file transfer
Connect to any computer. Troubleshoot easily with administrator access.
Be it supporting or getting support, our mobile apps work as good as any workstation.
Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
Vidéo de Zoho Assist Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Capture d'écran pour Zoho Assist : Transfer files instantly with in-built two-way file transfer Capture d'écran pour Zoho Assist : Connect to any computer. Troubleshoot easily with administrator access. Capture d'écran pour Zoho Assist : Be it supporting or getting support, our mobile apps work as good as any workstation. Capture d'écran pour Zoho Assist : Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist - Avis

Zoho Assist - Avis

Note globale
4,6
/
5
Excellent
253

Très bien
93

Moyen
22

Médiocre
4

Mauvais
1

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité d'utilisation
4,6
Support client
4,5
93% des utilisateurs recommandent cette application
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


Traduire avec Google Translate
Matt P.

Easily support your staff no matter where they are

Zoho Assist is one of those toolbelt pieces of software that you just need to have available all the time. It's very cheap and easy to use. Purchasing additional seats, or unattended licenses, is quick and all web-based. You can be up and running in a support session in a matter of moments.


Traduire avec Google Translate
Sharron F.

Zoho Assist is easy to use and great value for money!

It has been very easy to use both for me and the end-users many of whom have no prior digital skills.


Traduire avec Google Translate
Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Traduire avec Google Translate
Chris G.

Zoho Assist


Traduire avec Google Translate
David K.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Zoho Assist Review

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 27/08/2019
Provenance de l'avis : Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Avantages

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Inconvénients

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Matt P.
Secteur d'activité: Services juridiques
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Easily support your staff no matter where they are

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 10/08/2020
Provenance de l'avis : Capterra

Zoho Assist is one of those toolbelt pieces of software that you just need to have available all the time. It's very cheap and easy to use. Purchasing additional seats, or unattended licenses, is quick and all web-based. You can be up and running in a support session in a matter of moments.

Avantages

We started using Zoho assist about 2 years ago as a way for us to occasionally support staff while they were away from the office. Then Covid happened and in March the entire staff went full work from home. We are now doing multiple remote assists a day without any issues. Zoho has made it incredibly easy to help staff when they are at their device, with just a simple link, or we can set up unattended access and work on the problem when they are away. Even the least tech-savvy staffer can quickly set up a remote session. We can even reboot their PCs while still staying in the session.

Inconvénients

I haven't found anything to dislike about this software, even after using it for 2 years. It "just works".

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Sharron F.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Zoho Assist is easy to use and great value for money!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 01/12/2020
Provenance de l'avis : Capterra

It has been very easy to use both for me and the end-users many of whom have no prior digital skills.

Avantages

This software has enabled me to support our clients during a time of great unease, unrest and isolation. I work for a charity and our clients are aged between 50 and 95. In non Covid times I would run face to face classes and support sessions. Zoho Assist is the next best thing to sitting beside them, my clients need a huge amount of support and all of them have been able to use it and connect with me. I have also used it in Training sessions with my colleagues.

Inconvénients

It is a pity that it only allows me to see (and not control) the remote screen when dealing with iPads but I know that is a feature of Apple's security and not something you can change.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Thomas A.
Traduire en français
Traduire en français

Just about the worst support software I have ever had the misfortune of using

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/07/2016
Provenance de l'avis : GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Avantages

Inexpensive, Reasonable Customer support
Attended system is okay

Inconvénients

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Chris G.
Secteur d'activité: Génie civil
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Zoho Assist

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 17/10/2020
Provenance de l'avis : Capterra

Avantages

Easy to setup and connect and the domain deployment is easy to use

Inconvénients

Cant change remote or local resolution,

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
9/10
Basé sur 373 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

Zoho Assist - Prix

Zoho Assist - Prix

À partir de
10,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 373 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

Zoho Assist - Fonctionnalités

Zoho Assist - Fonctionnalités

API
Alertes et remontée des problèmes
Analyse en temps réel
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 373 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Zoho Assist - FAQ

Zoho Assist - FAQ

Voici quelques-unes des questions fréquentes sur Zoho Assist.

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist :

À partir de: 10,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Zoho Assist ?

Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.

Q. Qui utilise Zoho Assist ?

Utilisateurs habituels du logiciel Zoho Assist :

PME, Grandes entreprises, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Zoho Assist est-il disponible ?

Langues dans lesquelles Zoho Assist est disponible :

anglais, chinois (simplifié), espagnol, japonais

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist:

Gratuit, Abonnement

Q. Zoho Assist prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zoho Assist :

Android, iPhone, iPad

Q. Avec quelles applications Zoho Assist peut-il s'intégrer ?

Applications s'intégrant à Zoho Assist :

Freshdesk, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. Quelles sont les ressources d'aide disponibles pour Zoho Assist ?

Ressources d'aide disponibles pour Zoho Assist :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique