Zoho Assist

Assistance à distance instantanée. Accès à distance sans surveillance.

4,6 /5 (352 avis) Donnez votre avis !

Zoho Assist - Présentation

Description du logiciel Zoho Assist

Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.

Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.

Zoho Assist - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix

Zoho Assist - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine, Inde
Langues
anglais, chinois (simplifié), espagnol, japonais

Médias

Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Transfer files instantly with in-built two-way file transfer
Connect to any computer. Troubleshoot easily with administrator access.
Be it supporting or getting support, our mobile apps work as good as any workstation.
Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
Vidéo de Zoho Assist Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Capture d'écran pour Zoho Assist : Transfer files instantly with in-built two-way file transfer Capture d'écran pour Zoho Assist : Connect to any computer. Troubleshoot easily with administrator access. Capture d'écran pour Zoho Assist : Be it supporting or getting support, our mobile apps work as good as any workstation. Capture d'écran pour Zoho Assist : Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist - Avis

Zoho Assist - Avis

Note globale
4,6
/
5
Excellent
238

Très bien
88

Moyen
21

Médiocre
4

Mauvais
1

Rapport qualité-prix
4,7
Fonctionnalités
4,5
Simplicité d'utilisation
4,6
Support client
4,5
93% des utilisateurs recommandent cette application
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


Traduire avec Google Translate
Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


Traduire avec Google Translate
Alan Z.

Zoho - Teamviewer Killer

Simply amazing. Technical support distinguishes products especially in today's primarily e-mail only, no phone support environment. Questions were responded to quickly, coherently and on point. Only one exchange was needed to clarify any issues that arose. The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.


Traduire avec Google Translate
Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Traduire avec Google Translate
Eoin G.

Great remote connection software with multiple level account options

We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.


Traduire avec Google Translate
David K.
Secteur d'activité: Informatique et sécurité réseau
Taille de l'entreprise: Auto-entrepreneur
Traduire en français
Traduire en français

Zoho Assist Review

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 27/08/2019
Provenance de l'avis : Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Avantages

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Inconvénients

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Roger G.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Small company internal and clilent IT support

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/03/2020
Provenance de l'avis : Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Avantages

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Inconvénients

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Alan Z.
Secteur d'activité: Administration publique
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Zoho - Teamviewer Killer

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/10/2020
Provenance de l'avis : Capterra

Simply amazing. Technical support distinguishes products especially in today's primarily e-mail only, no phone support environment. Questions were responded to quickly, coherently and on point. Only one exchange was needed to clarify any issues that arose. The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.

Avantages

Easy, secure remote access. This is especially critical given the need/desire for our office's employees to work remotely due to Covid-19.

Inconvénients

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho. Zoho has it's own file sharing capabilities but the presence and ease of sharing files within a VPN structure would be nice. It was conveyed they're working on this feature for a future release (release date was not provided).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Thomas A.
Traduire en français
Traduire en français

Just about the worst support software I have ever had the misfortune of using

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 26/07/2016
Provenance de l'avis : GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Avantages

Inexpensive, Reasonable Customer support
Attended system is okay

Inconvénients

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 1.0/10

Eoin G.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Great remote connection software with multiple level account options

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 27/07/2020
Provenance de l'avis : Capterra

We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.

Avantages

The ability to easily and quickly connect to a remote user's machine. The ease of setup (except Apple products).

Inconvénients

The quality of the connection can severely affect usability. I'd like the option to connect to the remote machine to "watch", but have to "Press a button" to turn on my ability to interact directly with the machine.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9/10
Basé sur 352 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Zoho Assist - Prix

Zoho Assist - Prix

À partir de
10,00 $US/mois
Essai gratuit
Gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,7/5
Basé sur 352 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Zoho Assist - Fonctionnalités

Zoho Assist - Fonctionnalités

API
Alertes et remontée des problèmes
Chat
Communication multicanal
Enquêtes et feedback
Gestion de la base de connaissances
Gestion des flux de travail
Gestion des tickets de support
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Messagerie instantanée
Monitoring
Notifications automatiques
Portail libre-service
Rapports et statistiques
Stratégie de marque personnalisable
Surveillance en temps réel
Tableau de bord d'activités
Fonctionnalités
4,5/5
Basé sur 352 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Zoho Assist - FAQ

Zoho Assist - FAQ

Voici quelques-unes des questions fréquentes sur Zoho Assist.

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist :

À partir de: 10,00 $US/mois

Type de licence: Gratuit, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Zoho Assist ?

Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.

Q. Qui utilise Zoho Assist ?

Utilisateurs habituels du logiciel Zoho Assist :

PME, Grandes entreprises, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Zoho Assist est-il disponible ?

Langues dans lesquelles Zoho Assist est disponible :

anglais, chinois (simplifié), espagnol, japonais

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist:

Gratuit, Abonnement

Q. Zoho Assist prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zoho Assist :

Android, iPhone, iPad

Q. Avec quelles applications Zoho Assist peut-il s'intégrer ?

Applications s'intégrant à Zoho Assist :

Freshdesk, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. Quelles sont les ressources d'aide disponibles pour Zoho Assist ?

Ressources d'aide disponibles pour Zoho Assist :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique