Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.
Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.
Avantages
- Cost is far lower than most competitors.
- Free deployment tool
- Fast connection
- Windows Application (for tech and user)
- iOS and Android App (for tech and user)
- Clipboard support, admin tools, and shortcuts to open many useful programs (event viewer, cmd, etc.)
- Remote Support (non unattended access) is easy to setup and easy for users to understand
- Inherent support of UAC in support - competitors lack this ability
Inconvénients
- Browser-agent speed is not as fast as competition.
Assistance à distance instantanée. Accès à distance sans surveillance.
I am able to solve issues for customers with a remote session quickly versus going onsite reducing time that their computer is down and maximizing profit saving on travel.
Avantages
Price- I have used many products in the past this one is the most affordable with some of the features like mobile devices that most others charge as an add on. Zoho assist has those features included in the price.
Ease of use- I was able to start using and connecting to computers in about 20 minutes.
Inconvénients
Remote reboot- This feature hasn't always worked for me I have had to reestablish the session to continue after a reboot.
Assistance à distance instantanée. Accès à distance sans surveillance.
I have a server in the office, a workstation at my desk, and a few laptops that have various applications installed. Stats programs on one, photo editing on another, accounting on yet another, client files on the server, and client computers that I'd rather not carry home. Zoho lets me get to my data and programs from where I am using the equipment available. Once connected I'm on the other computer being productive. This is really useful to my productivity.
Avantages
Zoho Assist just works out of the box. It lets me remotely access various computers at my home office and at my client's sites independent of where I'm sitting or which computer I'm using. With unattended access implemented it takes a few clicks and I'm on the remote system, able to access files, utilize software, print, and generally be productive. It presents a better interface than remote desktop, doesn't nag, and is quite responsive. I just purchased a license a moment ago based on half of the free trial. Highly recommended.
Inconvénients
My only small gripes with the program are learning the slide out menus and file transfer. One is a matter of familiarity, the other with preference. Drag and drop file transfer would be better, but what they have works just fine.
Assistance à distance instantanée. Accès à distance sans surveillance.
Very easy to use and easy for my customer to join. I like the fact that we have a free version so we can test it before buying.
I first start to use it by Spicework in witch we manage our tickets
Avantages
I like the fact that we can send by email the link to the customer
The fact that we can control multiple device type
The fact that we have a history
Inconvénients
We have to register each non-assist computer
Assistance à distance instantanée. Accès à distance sans surveillance.
Avantages
The software just works, no issues installing it and it's easy to use.
Was an easy migration from LogMeIn that I have been using for over 5 years, but since they double the price of their software every year, Zoho Assist was an easy choice and economical one at that as well
Inconvénients
Noting really, software works great. The feature set is good. There is just getting used to it after using another software for over 5 years but overall very happy
Assistance à distance instantanée. Accès à distance sans surveillance.
Voici quelques-unes des questions fréquentes sur Zoho Assist.
Types de licences disponibles pour Zoho Assist :
À partir de: 10,00 $US/mois
Type de licence: Gratuit, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.
Utilisateurs habituels du logiciel Zoho Assist :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME
Langues dans lesquelles Zoho Assist est disponible :
chinois (simplifié), anglais, japonais, espagnol
Types de licences disponibles pour Zoho Assist:
Gratuit, Abonnement
Appareils pris en charge par Zoho Assist :
Android, iPhone, iPad
Applications s'intégrant à Zoho Assist :
Freshdesk, JIRA Software, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects
Ressources d'aide disponibles pour Zoho Assist :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique
Connectwise Control (Formerly ScreenConnect) has similar features, but lacks a tool to deploy. This platform has a built in deployment that uses psexec and requires virtually ZERO configuration. Just input the domain, domain admin creds, and deploy to the PCs you want!
PDQDeploy is a paid solution to this issue, and I'm not aware of a competitor that has this built in.