En savoir plus sur Zoho Assist

Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.

Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.

Options de tarification dès :

10,00 $US/mois

  • Essai gratuit
  • Version gratuite
  • Abonnement
Voir les tarifs

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, Chine, Royaume-Uni, Inde, États-Unis

Langues

anglais, chinois, espagnol, japonais

Options de tarification dès :

10,00 $US/mois

  • Essai gratuit
  • Version gratuite
  • Abonnement
Voir les tarifs

Images

Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Transfer files instantly with in-built two-way file transfer
Connect to any computer. Troubleshoot easily with administrator access.
Be it supporting or getting support, our mobile apps work as good as any workstation.
Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
En voir 6 de plus
Vidéo de Zoho Assist
Capture d'écran pour Zoho Assist : Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Capture d'écran pour Zoho Assist : Transfer files instantly with in-built two-way file transfer Capture d'écran pour Zoho Assist : Connect to any computer. Troubleshoot easily with administrator access. Capture d'écran pour Zoho Assist : Be it supporting or getting support, our mobile apps work as good as any workstation. Capture d'écran pour Zoho Assist : Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Fonctionnalités

Nombre total de fonctionnalités pour Zoho Assist : 24

  • API
  • Accès et contrôle à distance
  • Accès sans surveillance
  • Assistance à distance
  • Chat en temps réel
  • Chat et messagerie
  • Chat vidéo
  • Comptes d'utilisateur multiples
  • Contrôles/Permissions d'accès
  • Emplacements multiples
  • Enquêtes et feedback
  • Enregistrement de session
  • Installation et mise à jour à distance
  • Messagerie instantanée
  • Outils de diagnostic
  • Partage d'écran
  • Partage des fichiers
  • Planification des événements
  • Rapports de synthèse
  • Rapports et analyses
  • Stratégie de marque personnalisable
  • Sécurité SSL
  • Transfert de fichiers
  • Transfert de session

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Avis

Note globale

4,6 /5
(434)
Rapport qualité-prix
4,7/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,6/5
Support client
4,5/5

Vous avez déjà Zoho Assist ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Donnez votre avis !
Afficher 5 avis sur 434
Jesus P.
Note globale
  • Secteur d'activité: Marketing et publicité
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Teamviewer and Chrome Remote Replacement

Publié le 06/04/2021

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough,...

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Avantages

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Inconvénients

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

David H.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Best remote support software so far.

Publié le 22/02/2021

Overall ease of walking a customer (especially the elderly) to be able to not only connect in the...

Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.

Avantages

Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.

Inconvénients

Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.

Thomas A.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 1.0 /10

Just about the worst support software I have ever had the misfortune of using

Publié le 26/07/2016

Based in a rural location, I have been providing technical support to my clients for over 10 years...

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Avantages

Inexpensive, Reasonable Customer support
Attended system is okay

Inconvénients

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Jay S.
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great Product

Publié le 09/01/2021

I use this software daily to provide remote computer support to individuals and businesses. Since...

I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Avantages

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Inconvénients

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard.

This can feel obtrusive and unneccessary.

Alan G.
Note globale
  • Secteur d'activité: Services et technologies de l'information
  • Taille de l'entreprise: Auto-entrepreneur
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

ZoHo Assist - Great for small IT Support business to support clients

Publié le 22/01/2021

During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to...

During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to work from home and not familiar with the various online tools that many businesses use. This has enabled me to 'jump' onto their PC's and give them a bit of training on an adhoc basis.

Avantages

The easy that I can talk less experienced users through establishing a connection.

Inconvénients

I am struggling to think of any cons for this software, especially at this price point. I've not had to use their support team as setup and use has been straightforward.

Afficher 5 avis sur 434 Lire tous les avis

Zoho Assist - FAQ

Voici quelques-unes des questions fréquentes sur Zoho Assist.

Types de licences disponibles pour Zoho Assist :

  • À partir de: 10,00 $US/mois
  • Type de licence: Gratuit, Abonnement
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.

Utilisateurs habituels du logiciel Zoho Assist :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles Zoho Assist est disponible :

anglais, chinois, espagnol, japonais

Appareils pris en charge par Zoho Assist :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Zoho Assist :

Freshdesk, Google Workspace, JIRA Service Management, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Spiceworks, Zendesk, Zoho Desk, Zoho SalesIQ

Ressources d'aide disponibles pour Zoho Assist :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Service de support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Zoho Assist.