Zoho Assist

Zoho Assist

Assistance à distance instantanée. Accès à distance sans surveillance.

4.5/5 (202 avis)

Zoho Assist - Présentation

Accédez au bureau distant de vos clients, partagez votre écran ou gérez des ordinateurs sans surveillance avec Zoho Assist, une solution unique d'assistance à distance, de partage d'écran et d'accès à distance. Commencez dès aujourd'hui avec l'un des logiciels les plus sûrs, fiables et abordables du secteur.

Zoho Assist ne nécessite aucune installation préalable de logiciel et peut être exécuté entièrement sur navigateur. Il est conçu pour le support informatique externalisé et les prestataires d'infogérance, le support client et les services d'assistance informatique. Il prend en charge tous les principaux systèmes d'exploitation et est compatible avec les pare-feu et les proxies.

Prix

À partir de
10,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 4 autres, Inde, Amérique latine, Royaume-Uni, États-Unis

Langues

chinois (simplifié), anglais, japonais, espagnol

Zoho Assist - Avis

Note globale
4.5/5
91% d'avis positifs
128
Excellent
56
Très bien
14
Moyen
3
Médiocre
1
Horrible
Ryan W.
Traduire avec Google Translate

Affordable Remote Support with Included Deployment Tool

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 02/08/2019
Provenance de l'avis : Capterra

Connectwise Control (Formerly ScreenConnect) has similar features, but lacks a tool to deploy. This platform has a built in deployment that uses psexec and requires virtually ZERO configuration. Just input the domain, domain admin creds, and deploy to the PCs you want!

PDQDeploy is a paid solution to this issue, and I'm not aware of a competitor that has this built in.

Avantages

- Cost is far lower than most competitors.
- Free deployment tool
- Fast connection
- Windows Application (for tech and user)
- iOS and Android App (for tech and user)
- Clipboard support, admin tools, and shortcuts to open many useful programs (event viewer, cmd, etc.)
- Remote Support (non unattended access) is easy to setup and easy for users to understand
- Inherent support of UAC in support - competitors lack this ability

Inconvénients

- Browser-agent speed is not as fast as competition.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Lorraine P.
Traduire avec Google Translate

I was looking for a new software and I was happy to find Zoho

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 10/08/2019
Provenance de l'avis : Capterra

Very easy to use and easy for my customer to join. I like the fact that we have a free version so we can test it before buying.
I first start to use it by Spicework in witch we manage our tickets

Avantages

I like the fact that we can send by email the link to the customer
The fact that we can control multiple device type
The fact that we have a history

Inconvénients

We have to register each non-assist computer

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Eric C.
Traduire avec Google Translate

Finally: Affordable, well-done remote access software

Logiciel utilisé tous les mois pendant 1 à 5 mois
Publié le 02/04/2018
Provenance de l'avis : Capterra

Pricing plan is perfect for me. Product works better than other remote support products I have used in the past, and Zoho has excellent customer service.

Avantages

Years ago, I purchased the small business edition of Teamviewer when version 10 was released. But as any Teamviewer user knows, every time they come out with a new version, you deal with constant compatibility headaches. I found myself constantly uninstalling new versions and installing old versions so that my clients would remain compatible. Then one day a vendor had to connect to MY computer to offer remote support. He was using a newer version so I had to uninstall my old license just so I could temporarily install the newer version, so that he could connect. This back and forth is an unnecessary headache. Then Teamviewer switched to a subscription-only model with a pricing model that is out of my budget. While searching for an alternative I came across Zoho Assist. Zoho offers many products and they have a good reputation so I figured I would try it out. Within 7 days I made up my mind and purchased the full year. Zoho Assist is easy to set up, easy to use and has worked consistently for me. I had a small issue (more of a wish list request) during my trial. To my surprise, Zoho support replied back and within 2 days my issue was resolved. Now THAT is some great customer support! I'm hooked on Zoho Assist and would recommend it to anyone looking for a secure, affordable remote support solution.

Inconvénients

A few (minor) things:

1. The pricing model is confusing to me. They have a 'Remote Support' plan and an 'Unattended Access' plan. Why can't I have both (like all of the other remote apps). I suppose I could just buy two subscriptions? When chatting with Zoho sales, they tell me unattended access is NOT included with remote support. But during my trial of Remote Support I noticed with the Remote Support plan I can enable remote access. It's confusing. I think Zoho should just combine both products and call it a day.

2. Occasionally the app logs me out and I have to generate a new two-factor authentication application password. It may be something I am doing by mistake but I haven't figured it out yet.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Colin M.
Traduire avec Google Translate

Zoho Assist - Essential Tool for Support Technician's Toolkit

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/01/2019
Provenance de l'avis : Capterra

Zoho Assist is a great way to provide remote technical support and one on one instruction/training with users. We've yet to find a Windows PC it doesn't work with and it doesn't seem to have any issues working through firewalls.

Overall a great timesaver that just works as it should.

Avantages

- Zoho Assist runs in a browser - no extra software to deploy
- Simple invite process; difficult for users to get lost
- Gets through every firewall we've tried it on
- IM chat with user means easy to update with progress and ask questions during remote session
- Ability to deploy and configure unattended access sessions

Inconvénients

- Not many customisation options when embedding support requests to a web page, but this is a minor issue
- The free version lacks a few features (like file transfers); get the paid version

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Walter I.
Traduire avec Google Translate

From GotAssist to Zoho Assist

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 15/08/2019
Provenance de l'avis : Capterra

After using GotoAssist for around a decade, I decided to explore other options. Zoho Assist was the one I chose. I used the trial for a few days, then decided to go ahead and make the move.
Access on both ends works well. The pricing is much better than my prior product.
All in all, it does everything it should for my needs.

Avantages

Zoho Assist is a much better value than products with similar functions.
It's easy to set up an account.
Support invitations are simple on both ends.
Unattended access is easy to deploy and the console works great.
The mobile app for Android is helpful when you are away from a computer.
Portal can be customized.
Groups are easy to set up.
The tools are WAY better than GotoAssist. Control Panel, Task Manager, Services...and more can be accessed with shortcut keys.
Remote printing is a plus.
I also like that it shows how long it has been since an unattended machine was on line. Helps spot outages.

Inconvénients

The only issue I've encountered in a few of my sessions are inconsistent clipboard functionality. It has never failed to work, but it doesn't always work on the first attempt.
I'd prefer an option to require login to the unattended host as an added security layer.
Occasional blank remote screen on systems with multiple displays (temporary).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10

Zoho Assist - Prix

À partir de
10,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Zoho Assist - Fonctionnalités

  • API
  • Chat
  • Messagerie instantanée
  • Stratégie de marque personnalisable

  • Base de connaissances
  • Communication multicanal
  • Enquêtes et feedback
  • Gestion des billets
  • Gestion des flux de travail
  • Historique des contacts
  • Hiérarchisation
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Monitoring
  • Notifications automatiques
  • Rapports et statistiques
  • Surveillance en temps réel
  • Tableau de bord d'activités

Zoho Assist - FAQ

Voici quelques-unes des questions fréquentes sur Zoho Assist.

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist :

À partir de: 10,00 $US/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Zoho Assist ?

Nous n'avons pas d'informations sur les fonctionnalités de Zoho Assist.

Q. Qui utilise Zoho Assist ?

Utilisateurs habituels du logiciel Zoho Assist :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, PME

Q. Dans quelles langues Zoho Assist est-il disponible ?

Langues dans lesquelles Zoho Assist est disponible :

chinois (simplifié), anglais, japonais, espagnol

Q. Quels sont les types de licence disponibles pour Zoho Assist ?

Types de licences disponibles pour Zoho Assist:

Gratuit, Abonnement

Q. Zoho Assist prend-il en charge les appareils mobiles ?

Appareils pris en charge par Zoho Assist :

Android, iPhone, iPad

Q. Avec quelles applications Zoho Assist peut-il s'intégrer ?

Applications s'intégrant à Zoho Assist :

Freshdesk, JIRA Software, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. Quelles sont les ressources d'aide disponibles pour Zoho Assist ?

Ressources d'aide disponibles pour Zoho Assist :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique