Zoho CRM - Prix, fonctionnalités, avis et comparateur de logiciels

Zoho CRM

Logiciel CRM web et mobile intégrable

4.2/5 (1722 avis)

Zoho CRM - Présentation

Automatisation de force des ventes :
La solution d'automatisation des forces de vente de Zoho CRM vous aide à suivre vos leads, prospects, opportunités d'affaire et de clôturer plus de deals en moins de temps. Aussi, vous pouvez utiliser les données clients existantes pour de futures montées en gamme et opportunités de ventes additionnelles.

Automatisation des opérations marketing :
Avec l'automatisation marketing, vous pouvez efficacement planifier des actions marketing, augmenter la qualité du processus de génération de lead. De plus, vous pouvez mesurer la performance, l'efficacité, et donc le ROI de vos campagnes.

Service et support client :
La fonctionnalité Cas et Solutions de Zoho CRM vous permet de structurer le processus de support client à l'échelle de l'entreprise et autorise une meilleure intégration entre les processus de vente et le support client dans un seul système.

Gestion d'inventaire :
La solution de gestion d'inventaire de Zoho CRM vous aide à intégrer de façon fluide les activités avant et après les ventes dans une seule application. De plus, vous pouvez suivre la procuration de biens et services d'une liste personnalisée de vendeurs.

Prix

À partir de
$12/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

chinois (simplifié), chinois (traditionnel), danois, néerlandais, anglais et 9 autres, français, allemand, italien, japonais, polonais, portugais, espagnol, suédois, turc

Zoho CRM - Avis

Note globale
4.2/5
81% d'avis positifs
773
Excellent
618
Très bien
238
Moyen
64
Médiocre
29
Horrible
Traduire avec Google Translate

One of the best customizable CRM

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/08/2018
Provenance de l'avis : Capterra

Zoho has allowed us to optimize our pre-sales and sales efforts. Taking into account, the versatility of the tool to close opportunities. Additionally, we have incorporated the service delivery process using the project module for this procedure.

I estimate to be using the rest of the modules of the tool, starting with emailing marketing

Avantages

1061/5000
Zoho CRM is the best CRM on the market for the needs of customizing a tool.
From Zoho CRM you can integrate all the elements for interaction with customers or future customers.
Zoho is the only tool from my experience that allows to create, through a simple algorithm and conditions, the workflow of an area. Start with a client, potential clients and opportunities. From there the flow continues according to what the company has defined.
From this tool you can cover the initiatives oriented to prospects and clients: marketing, activation project, indicators, social network management, customer service, emailing marketing, inventory, human resources management, among other features.

It is one of the tools that allows to start its use from the interaction of webinar

It really allows to integrate the modules according to the company's need. Even.

Important that prestigious organizations use this tool to manage customer requirements

Inconvénients

Points that could be improved from this excellent CRM tool, is to include tutorial guides, as well as include a base configuration of a CRM, that is, show an initial configuration of the use of the tool. Taking into account, simple modules to implement the tool in any organization: social networks management or emaling, capture the prospect, add opportunities, billing management, customer registration.

Allow to have a Zoho advisor to implement the tool. More for the questions that may arise. Taking into account, being able to add your workflow is one of the best features of this tool, however, it would be of added value to have examples within the same tool. Allow user to do exercises of this workflow, and with this it would be easier to implement customization

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Very good and excellent CRM, Complete, dynamic and accessible, easy to use and available on the web

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/06/2018
Provenance de l'avis : Capterra

t is a very useful software for the operations of purchase and sales of the company, all operations can be managed quickly and this allows us to obtain income faster than the result of these operations, the accounts of our suppliers are constantly monitored by their action in real time with only an Internet connection and over time, all operations performed, as well as doing business. in general it is a very useful tool.

Avantages

Good Zoho CRM, is a very useful tool to manage the relationship with customers, helps us to inspect the commercial work with customers, provides us the option of making reports which allows us to streamline the process of buying and selling with our suppliers, On the other hand, another fundamental and important aspect of Zoho CRM is that it is economical and thanks to its easy handling of the platform it helps us to increase our turnover and revenues to the company.
In general, it is a very robust software when it comes to monitoring purchases and sales and something very significant is that it allows us to interact and link with social networks such as Twitter and Facebook. This is important since nowadays all companies have these platforms. social networks, additional account also with a mobile application that allows us to be connected to our operations outside the office.

Inconvénients

What can be said about this application is that it should improve a bit in data security, since I work in the banking sector and because confidential data can be vulnerable because it is a software that is in the cloud. Also to be in line with the application, if you do not have an Internet connection you can not enter, but the minor details are this kind of problems. I would like to find a solution with which you can work online, but somehow maintain the data locally.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

If you want to keep your sanity, then stay away from ZOHO

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/06/2018
Provenance de l'avis : Capterra

The benefits this software provides is nothing more than any other CRM available. Keep records of your accounts, logs of communication, track your sales pipeline, etc. etc.

Avantages

The CRM is easy to use. Unlike other CRM products, with Zoho you don't have to be an expert to get started. The interface is clean and easy to use. It doesn't have all the insane features that other products have, but that is what sets Zoho apart because they are trying to keep it simple for small businesses.

Inconvénients

There's too many issues with this product to even begin listing. The application is buggy. I started reporting bugs to their support department but they occupied too much of my time and would remote into my computer and repeat the same steps over and over again, expecting a different result. I gave up on reporting issues. They don't even care to fix them anyways. The support is extremely poor. I'd rather have them offer no support than the support they provide, as you'll get even more frustrated with their support than not even having support at all. We had an "Enterprise Account Manager" which wasn't very responsive. Any unresolved issues with the application he would just send back to the support department (the same support department you'd been previously fighting with for months on petty issues) and then nothing would end up getting done. Based on my conversations with the account manager, I can confidently say that nobody in the organization has any clue what's going on. Nobody in the company has any empowerment to do anything, everybody acts like pre-programmed robots. There is a horrible communication gap between departments, nobody is on the same page, everybody just passes the buck thinking somebody else will take care of the issue. You can tell there is a pretty bad work ethic and culture. You'll get the run around and end up getting exhausted and give up. You end up having a second job just trying to deal with Zoho. It's quite simple, STAY AWAY.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

A highly extendable CRM with small business affordability

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/06/2018
Provenance de l'avis : Capterra

Zoho CRM is simple enough to immediately begin improving a company's sales process out of the box, but powerful enough to create complex workflows, automation, custom solutions, and integrations.

We were able to immediately start saving time working through leads, while continuing to improve and hone our sales experience, and then our customer experience by integrating with our Accounting system and Ticketing system.

Avantages

Beyond the basics of contact management, workflows and custom fields, Zoho CRM makes it especially easy to find the last communication and pick up right where you left off with any lead, deal, or client. It syncs with other Zoho products, as well as many external systems, making it perfect for a connected workflow. It also has an available API for creating custom application integrations.

Creating custom workflows and approvals with Blueprint is a straightforward process, and the power that it provides for process management and automation cannot be underestimated.

Self service portals for clients are another great addition to the power of the CRM.

There are multiple billing levels available, so the system will scale with your business, or even better check out Zoho One for a simple and affordable solution to even more of Zoho services.

One final Pro is that Zoho is consistently looking to make their product better, and has shown an extraordinary commitment to improving it's design and functionality. If you don't like something now, submit feedback and wait a little while, and it might appear.

Inconvénients

Integrating the CRM with other Zoho products can be complicated, and the integration experience is not completely consistent yet. It is clear that this is something that is being improved, but some of the products are not at the same level of polish as Zoho CRM.

Zoho's introduction of an AI assistant is certainly cool to see, but it isn't quite ready for prime-time and much of what it can do doesn't seem to add a lot of value versus not having an AI. However, this will certainly continue to improve with feedback and it is good to see AI as a focus of future innovation in the product.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Seriously, the best CRM software out there for the money when combined with all their products

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/05/2018
Provenance de l'avis : Capterra

Price, easy of use, endless expansion, integration capabilities with big name companies already built in... and mostly... Insight. I am by far one the most insightful IT companies around in my area because I use this software. It's probably what pushed us past the competition.

Avantages

First off, I own, manage & work at a Business IT and WebDesign business, located in the Kansas City, MO area...

The Zoho CRM platform is very intuitive and easy to use immediately. Plus, for the money, it's the best in my opinion. Now, dedicate a few days to learn the CRM, combined with their other products... You seriously have the best solution out there I've ever seen and I've tried them all. Additionally, Zoho is priced far below the competition for what you get. Third party integrations for big names like Google and Facebook are amazingly simple to add and configure. Spend a few days on the trial period, dedicated a couple hours a day to learning their CRM, combined with the other solutions they provide that fit your needs... and you'll be spoiled compared to any others. Customer support is rather good, although based in India. I never had a problem or experienced a debacle they were not happy to help me with. Also, the company Zoho.. Across the board is moving forward every week/month with new features and updates to not only the CRM here but, their entire plethora of SaS solutions.

If you are familiar with CRM's... I won't bore you with what it does. You already know what a CRM should provide and Zoho CRM does by far and then some. The learning curve really is not that bad, even then, there really is no limit you can take this platform to if you dedicate the time to learn and set it up.

Bottom line: Zoho CRM, combined with their other solutions... IS THE BEST

Inconvénients

Honestly... I can not complain that much. The only complaint I have is this... Yes, they are far below the competition in terms of price when considering the big names out there.. However, if you are a power user like myself.. You want all the options. Even though they are cheaper than the others.. I really hate (across the board, all companies included) that their subscription pricing is a "per user" type setup. Being an IT business, you understand inner workings of resource usage... I really think all these companies should be tiered in groups of 5 - 10 users and the price will increase at that point but, I digress...

In the beginning of my startup phase (Having one employee besides myself), I really found it hard justifying the cost "per user" to use any CRM software. However, my end goal for the company was automation of anything Consumer Relations, related so.. honestly, I chose to save a couple bucks and went the open source route. Well, yeah.. It worked that way but honestly, it was open source but, closed. Anything I wanted that was not built by the community was insanely time consuming to implement. BUT.. It cost nothing that way and I didn't pay a per user fee. However, time is money AND... my implementations would have to be rebuilt anytime I wanted to update the core functionality.

So, long story short... These companies really shouldn't be implementing a per user subscription model. Truth be told, 1 - 10 employees takes the same resources on their end.. :/

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10

Zoho CRM - Prix

À partir de
$12/mois
Types de licence
version d'essai gratuite
Freemium
Abonnement
Rapport qualité-prix

Formule "Free" : Gratuite jusqu'à 10 utilisateurs
Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année)
Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année)
Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année)
Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année)

Zoho CRM - Fonctionnalités

  • API
  • Base de données de clients
  • Base de données de contacts
  • Champs personnalisables
  • Gestion des calendriers
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notifications automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi des activités
  • Tableau de bord d'activités

  • Importation et exportation de données
  • Paiements électroniques
  • Rappels automatiques
  • Stratégie de marque personnalisable

Plus d'informations sur Zoho CRM

Zoho CRM - Principales fonctionnalités

Avantages

  • Avec l'application, vos employés en déplacement retrouvent l'intégralité du CRM sur leur appareil iOS.

  • L'API publique et en libre service permet d'intégrer d'autres applications pour importer / exporter des contacts ou d'autres fonctionnalités.

  • En gérant les droits et accès de vos employés de façon adaptée, vous gardez le contrôle sur les informations et ouvrez plus de fonctionnalités à ceux qui en ont besoin.

  • Suivez les données qui ressortent de votre CRM et affichez les sur le tableau de bord qui vous permet de centraliser les informations importantes de façon ergonomique.

  • Zoho CRM - FAQ

    Voici quelques-unes des questions fréquentes sur Zoho CRM.

    Q. Quels sont les types de licence disponibles pour Zoho CRM ?

    Types de licences disponibles pour Zoho CRM :

    À partir de: $12/mois

    Type de licence: Freemium, Abonnement

    version d'essai gratuite: Disponible

    Formule "Free" : Gratuite jusqu'à 10 utilisateurs
    Formule "Standard" : $15 / utilisateurs / mois ($12 si engagement à l'année)
    Formule "Professional" : $25 / utilisateurs / mois ($20 si engagement à l'année)
    Formule "Enterprise" : $40 / utilisateurs / mois ($35 si engagement à l'année)
    Formule "Plus" : $60 / utilisateurs / mois ($50 si engagement à l'année)

    Q. Quelles sont les principales fonctionnalités du logiciel Zoho CRM ?

    Nous n'avons pas d'informations sur les fonctionnalités de Zoho CRM.

    Q. Qui utilise Zoho CRM ?

    Utilisateurs habituels du logiciel Zoho CRM :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

    Q. Dans quelles langues Zoho CRM est-il disponible ?

    Langues dans lesquelles Zoho CRM est disponible :

    chinois (simplifié), chinois (traditionnel), danois, néerlandais, anglais, français, allemand, italien, japonais, polonais, portugais, espagnol, suédois, turc

    Q. Quels sont les types de licence disponibles pour Zoho CRM ?

    Types de licences disponibles pour Zoho CRM:

    Freemium, Abonnement

    Q. Zoho CRM prend-il en charge les appareils mobiles ?

    Appareils pris en charge par Zoho CRM :

    Android, iPhone, iPad

    Q. Avec quelles applications Zoho CRM peut-il s'intégrer ?

    Applications s'intégrant à Zoho CRM :

    Adobe Sign, ClickDesk, GoCodes Asset Management, HelpOnClick Live Chat Software, Nimble, SeamlessGov, TeamSupport.com, Zendesk Chat, Zoho Books, Zoho Recruit

    Q. Quelles sont les ressources d'aide disponibles pour Zoho CRM ?

    Ressources d'aide disponibles pour Zoho CRM :

    FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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