Sales Force Automation
Soffront Sales Force Automation includes Account and Contact Management, Leads Management, Forecast and Opportunity Management, Sales Process Management, Territory Management, and Sales Document Management.
Soffront Marketing Automation includes Email Broadcast, Auto Responders, Direct Mailers, Subscription Management, Web Leads Capture and Assignment, and Campaign Tracking.
Customer Support Automation
Soffront Customer Support Automation includes Customer Support Management, RMA Management, SLA Management, Customer Asset Management, and Automatic Surveys.
Soffront Helpdesk Automation includes Employee/IT Help Desk, Queue Management, Asset Management, and Automatic Surveys.
Soffront Project Management includes Project Tracking, Resource, Time, and Cost Management, Change Management, and QA/Issue Tracking.
Back Office Integration
Soffront Back Office Integration includes Sales Order Management, Inventory Management, RMA Management, and Intuit Quickbooks Integration.
We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.
The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.
It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.
When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.
I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.
I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.
Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.
The ability to track, monitor and measure the success of our Sales efforts.
I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy!
Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that.
Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.
Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given
Soffront Software Inc. is a pioneer in the CRM market since 1992. Over the last 20 years, we have implemented Customer Relationship Management or CRM solution for hundreds of mid-size businesses and thousands of small-size businesses. We offer a complete solution for all departments - sales, marketing, customer service, IT and engineering - in one affordable price.
We have learned the challenges small and mid size businesses face in automating their sales, marketing, customer service and operations and solved them. This deep experience has helped us to constantly update our products for the last 20 years. You benefit not only from the most user-friendly and customizable CRM solution but also from the experience of the best practices and implementation strategies.
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Types de licences disponibles pour Soffront CRM :
À partir de: 100,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Fonctionnalités du logiciel Soffront CRM :
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Ressources d'aide disponibles pour Soffront CRM :
Support en ligne, Support téléphonique, Tutoriels vidéo