Soffront CRM

Soffront CRM

CRM. Marketing. Simplified

4.5/5 (23 avis)

Soffront CRM - Présentation

Sales Force Automation
Soffront Sales Force Automation includes Account and Contact Management, Leads Management, Forecast and Opportunity Management, Sales Process Management, Territory Management, and Sales Document Management.

Marketing Automation
Soffront Marketing Automation includes Email Broadcast, Auto Responders, Direct Mailers, Subscription Management, Web Leads Capture and Assignment, and Campaign Tracking.

Customer Support Automation
Soffront Customer Support Automation includes Customer Support Management, RMA Management, SLA Management, Customer Asset Management, and Automatic Surveys.

Helpdesk Automation
Soffront Helpdesk Automation includes Employee/IT Help Desk, Queue Management, Asset Management, and Automatic Surveys.

Project Management
Soffront Project Management includes Project Tracking, Resource, Time, and Cost Management, Change Management, and QA/Issue Tracking.

Back Office Integration
Soffront Back Office Integration includes Sales Order Management, Inventory Management, RMA Management, and Intuit Quickbooks Integration.

Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Inde, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

anglais

Soffront CRM - Avis

Note globale
4.5/5
96% d'avis positifs
14
Excellent
8
Très bien
1
Moyen
0
Médiocre
0
Horrible
Traduire avec Google Translate

Easy to use and reliable

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/05/2018
Provenance de l'avis : Capterra

Avantages

We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.

Inconvénients

The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

Great CRM for my marketing business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/01/2018
Provenance de l'avis : Capterra

It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.

Avantages

When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.

Inconvénients

I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Our team has successfully used Soffront for years. They have great features and excellent cust svc!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10/01/2018
Provenance de l'avis : Capterra

Avantages

I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.

Inconvénients

Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

I've had a very positive experience with Soffront CRM.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 05/01/2018
Provenance de l'avis : Capterra

The ability to track, monitor and measure the success of our Sales efforts.

Avantages

I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy!

Inconvénients

Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Good marketing automation software

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/03/2018
Provenance de l'avis : Capterra

Avantages

Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.

Inconvénients

Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

Soffront CRM - Prix

À partir de
$100/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Soffront CRM - Fonctionnalités


  • API
  • Base de données de clients
  • Champs personnalisables
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles d'e-mails
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Soffront CRM

Soffront CRM - Principales fonctionnalités

  • Business Rules
  • CRM Analytics
  • CRM Portals
  • Complete Personalization
  • Customer Service Management
  • Developer API
  • Email Marketing
  • Employee Helpdesk
  • Graphical Process Designer
  • Knowledge Management
  • Marketing Automation
  • Mobile CRM
  • Project Management
  • Quote and Proposal Management
  • Role Based Security
  • Sales Automation
  • Sales Forecasting
  • WYSIWYG Form Designer

Avantages

Soffront Software Inc. is a pioneer in the CRM market since 1992. Over the last 20 years, we have implemented Customer Relationship Management or CRM solution for hundreds of mid-size businesses and thousands of small-size businesses. We offer a complete solution for all departments - sales, marketing, customer service, IT and engineering - in one affordable price.

We have learned the challenges small and mid size businesses face in automating their sales, marketing, customer service and operations and solved them. This deep experience has helped us to constantly update our products for the last 20 years. You benefit not only from the most user-friendly and customizable CRM solution but also from the experience of the best practices and implementation strategies.

Soffront CRM - FAQ

Voici quelques-unes des questions fréquentes sur Soffront CRM.

Q. Quels sont les types de licence disponibles pour Soffront CRM ?

Types de licences disponibles pour Soffront CRM :

À partir de: $100/mois

Type de licence: Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Soffront CRM ?

Fonctionnalités du logiciel Soffront CRM :

  • Business Rules
  • CRM Analytics
  • CRM Portals
  • Complete Personalization
  • Customer Service Management
  • Developer API
  • Email Marketing
  • Employee Helpdesk
  • Graphical Process Designer
  • Knowledge Management
  • Marketing Automation
  • Mobile CRM
  • Project Management
  • Quote and Proposal Management
  • Role Based Security
  • Sales Automation
  • Sales Forecasting
  • WYSIWYG Form Designer

Q. Qui utilise Soffront CRM ?

Utilisateurs habituels du logiciel Soffront CRM :

Auto-entrepreneurs, PME

Q. Dans quelles langues Soffront CRM est-il disponible ?

Langues dans lesquelles Soffront CRM est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Soffront CRM ?

Types de licences disponibles pour Soffront CRM:

Abonnement

Q. Soffront CRM prend-il en charge les appareils mobiles ?

Appareils pris en charge par Soffront CRM :

iPhone

Q. Avec quelles applications Soffront CRM peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Soffront CRM.

Q. Quelles sont les ressources d'aide disponibles pour Soffront CRM ?

Ressources d'aide disponibles pour Soffront CRM :

Support en ligne, Support téléphonique, Tutoriels vidéo