Mikogo

I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. Mac & PC). I never have more than one participant besides myself in the conference. I also need to be able to transfer control of the mouse and keyboard for remote signature. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. Mikogo ran fairly well for me unless I had a Mac participant. In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. I was given no other option than to drop my subscription and look for another service. Shame on you Mikogo, for selling a product in this country without any access to technical support.

I stopped using this product during my first year subscription for the above mentioned reasons. I was a month past the anniversary date requesting cancellation. They were very aggressive in their collection efforts and ultimately I ended paying for most of a second year. Beware agreements that auto renew and DONT accept non payment as cancellation. I was using Webex, which was overall a better product, but more expensive. After Miko I switched to Zoom, which is a MUCH better product, far easier for non members to be invited to and join screen share sessions.

Trying to cancel automatic renewal was impossible, as if they tried to make it as hard as possible to leave.

Mikogo was my first experience with screen sharing apps and softwares. It started off good but overtime I had to move on to other services. They have a great product but not great support.