Workfront est un logiciel en ligne de gestion de travail en entreprise qui fournit une vue à 360 degrés de toutes les activités sur le lieu de travail afin d'aider les membres de l'équipe et la direction à mieux comprendre et organiser leur travail, améliorant ainsi les processus et la productivité. Avec Workfront, les responsables peuvent évaluer les projets potentiels et en cours, définir des objectifs stratégiques et financiers avec précision, valider les initiatives de l'entreprise et promouvoir et exécuter les projets offrant la plus grande valeur ajoutée.
Workfront permet aux entreprises d'avoir une vision à 360 degrés du travail effectué dans l'ensemble de l'entreprise, aidant ainsi les membres de l'équipe et les dirigeants à mieux comprendre et organiser leur travail. Les chefs de projet qui réussissent savent que les personnes qui effectuent le travail sont celles qui le comprennent le mieux, c'est pourquoi Workfront transforme les tâches en un processus plus collaboratif qui donne aux travailleurs plus de contrôle sur ce qu'ils font et à quel moment. Cette démocratisation du processus de gestion du travail permet de créer une atmosphère plus harmonieuse en affranchissant les travailleurs et en informant les cadres : les employés apportent une valeur maximale et les cadres supérieurs bénéficient d'une visibilité sur l'ensemble des projets et autres travaux. Workfront intègre cette approche moderne qui tire parti des technologies habilitantes pour favoriser l'harmonie sur le lieu de travail tout en augmentant l'efficacité.
Le nouveau paradigme de gestion des travaux permet aux responsables d'évaluer les projets potentiels et actuels, de définir les objectifs stratégiques et tactiques appropriés, de valider les initiatives de l'entreprise et de promouvoir et d'exécuter les projets offrant la plus grande valeur commerciale.
I am a champion of Workfront for my company, although I am a SME/admin and not responsible for the day to day Workfront use, it was a great experience begin involved in the implementation and owning one of the workstreams. Workfront lets you become a SME and get to know the system so easily, without constantly changing it (or providing straight forward changes that do not interrupt your day to day work.
Going from using four different platforms to manage the intake, planning and execution of projects
(ServiceNow, excel, Smartsheet and Microsoft Project) down to 1 single platform has been a life saver for the teams that I am on for my company. We were able to train our submitters on one system, built our own workflows, and then turned around and trained our PM's on the same system. One Pro I love is that we can make changes and enhancements on the drop of a hat (well, with planning and thought ahead of time), versus ServiceNow, where it took us 2-3 minutes to simply change a field name. I also enjoy the time and attention that Workfront has given to my company, they listen well and problem solve along side us, not just for us,
We are still in the Legacy Resource Planner because we have set up our job roles for each team, so the legacy system lets us set capacity estimates when planning projects (for example, Our Integration team is all under Integration job role, but we allocated 10% of their time in our resource planner towards discretionary projects, which allows us to better plan and prioritize this huge bucket of work). There is no way for us to set capacity %'s for job roles in the new system, without creating new job roles.
I started as a planner and then got promoted to a Marketing Project Manager and became the System Admin.
Over time I've noticed people staying on track of their assignments better and knowing overall deadlines. Also all communication for the project lives in one place for everyone on the project, so you don't have to be worried about falling out of the loop via emails like before. User adoption is up thanks to great boot camp training for me as a system admin.
I really like the organizational elements. Building templates takes a lot of time, but once they're built, it makes it easy for bulk editing and converting requests into projects. When it was first implemented, the company wasn't on board outside of the Marketing department. After attending Admin Boot Camp, I created a staff training program and now user adoption is much higher.
I especially love the legacy of projects. You can refer to previous years for recurring events/projects.
Your support team is very nice and professional. Lately your team has offered calls after submitting tickets which I greatly appreciate it. It makes it much clearer on both ends.
Also love that all documents, updates, etc. live in one place and not in dozens of offline emails!
The new Home isn't fantastic. There are still a lot of limitations, so the number of clicks are still the same as the legacy version. For example, if they want to refer to a document in the task, they have to click into the task. Also, there's difficulty in seeing all updates made in the task so if you need to reply to a thread, you can't do it. At least our users can't.
We use the tool to manage all website development projects (tasks, assignments, schedule, LOE, performance reporting, team management, etc.) time logging, Agile burndown, Kanban, employee tracking, and billing; pretty much every aspect of our business.
-The ability to customize the software to fit within your business operations. It's not a one size fits all where you have to modify company operations to fit within like other PM software.
-The reporting functionality and the ability to build custom reports
-Once you learn how to use it and get to know the intricacies, textmode is AMAZING! It allows you to build very custom reports, templates, fields, calculations, etc. to meet the needs of your business.
-The support team is great! Having a dedicated support contact with standing weekly 30-minute meetings has been very helpful. Additionally, the "consulting hours" come in very handy when there are items that myself or other system experts within my company can't figure out because they are able to use their knowledge and expertise to get us what we need.
-We submit enhancement ideas or tickets to the product team and feel like they always just get lost in the shuffle. There are a lot of things that we could use but I guess other companies or Workfront don't see the value so our ideas are very slow to be added to their Product Roadmap or come to market.
-It's not the cheapest on the market, that's for sure.
-There is somewhat of a learning curve for new employees at my company trying to learn the software just because it is SO powerful.
-There could be better integrations, specifically with Git.
It helps us save time when it comes to resource allocation and time management. The reporting features helps upper-management better understand what we are doing and how much time it takes to do it. I love how they are constantly pushing updates that help improve the tool based on user feedback.
I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons.
1) I find it very intuitive for users to use
2) It is easily customized based on the needs of your users
3) The reporting feature is worth the price of admission itself
4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across
5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings
6) The Community area is a great place to share ideas and ask for help from other users
7) They are constantly making updates and improvements to the tool
8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project.
We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.
Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.
Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform.
Our main aim using Workfront is to manage the capacity vs workload of our department and to be able to forecast the demand.
Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical task between multiple projects at the same time (which happens when several campaigns overlap).
There are other points to improve (see Cons below), but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.
Logging hours is not painful (as it actually sounds), there are several choices to input them and it’s quite easy to get used to the habit.
The collaboration features are very good: comments, sharing if documents, approvals...
Work requests via assignments are clear and provide accountability.
Integrated document proofing and versioning is a must for any creative department and this one works really well.
Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.
Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.
Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.
Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.
Learning curve is steep, it doesn't take much time to get familiarised with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.
Voici quelques-unes des questions fréquentes sur Workfront.
Types de licences disponibles pour Workfront :
Type de licence: Open source, Abonnement
version d'essai gratuite: Non disponible
Nous n'avons pas d'informations sur les fonctionnalités de Workfront.
Utilisateurs habituels du logiciel Workfront :
Grandes entreprises, Entreprises de taille moyenne, Administration publique
Langues dans lesquelles Workfront est disponible :
chinois (simplifié), chinois (traditionnel), anglais, français, allemand, italien, japonais, portugais, espagnol
Types de licences disponibles pour Workfront:
Open source, Abonnement
Appareils pris en charge par Workfront :
Android, iPhone, iPad
Applications s'intégrant à Workfront :
ATOMIZED, Azuqua, Bitium, Dell Boomi, Domo, Dropbox, MediaValet, Percolate, Salesforce Marketing Cloud, Widen Collective
Ressources d'aide disponibles pour Workfront :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo