En savoir plus sur Fuze

Solution logicielle sous licence ou hébergée offrant un support multicanal aux clients, partenaires, collaborateurs et autres parties prenantes de l'ensemble de l'écosystème de votre entreprise. Le service client n'est que le début. Cette suite logicielle complète et modulaire ne nécessite aucun navigateur web. Des contrats à durée déterminée sont disponibles, mais ceux au mois sont également acceptés. Les modules comprennent : base de connaissances, gestion des cas, gestion des contacts, gestion des opinions, discussion en ligne, communications sécurisées bidirectionnelles, réponses, idées et conversations de la communauté et packs de connaissances. Les clients disent que la suite Fuze est beaucoup plus facile à utiliser et à gérer que les solutions concurrentes de RightNow, Parature et autres. Intégration transparente aux sites web et possibilités d'intégration illimitées grâce aux services web FuzeDigital. Solution de niveau professionnel avec une tarification basée sur l'utilisation qui la rend abordable pour les entreprises de toutes tailles.

Options de tarification dès :

15,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Fuze

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Canada, Chine, Royaume-Uni, Inde , États-Unis

Langues

allemand, anglais, chinois, chinois traditionnel, coréen , danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, suédois, tchèque

Options de tarification dès :

15,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Fuze

Images

Aucune image disponible

Fonctionnalités

Nombre total de fonctionnalités pour Fuze : 26

  • API
  • Accès mobile
  • Chat en temps réel
  • Chat et messagerie
  • Collaboration entre plusieurs utilisateurs
  • Communication multicanal
  • Communications unifiées
  • Conférences audio/vidéo
  • Conférences téléphoniques
  • Conférences vidéo
  • Enregistrement des appels
  • Fichiers audio et vidéo bidirectionnels
  • Gestion de la communication
  • Gestion des centres d'appel
  • Gestion des fax
  • Gestion des participants
  • Gestion des réunions
  • Messagerie vocale
  • Outils de collaboration
  • Outils de présentation
  • Partage d'écran
  • Partage des fichiers
  • Planification
  • Routage des appels
  • Streaming de présentation
  • Transmission vocale en ligne

Alternatives

8x8 X Series

4,0
Alternative n° 0 à Fuze
8x8 X Series, la plateforme de communications eXperience 8x8, est une solution intégrée de centre d'appels, de chat, de...

Aircall

4,3
Alternative n° 1 à Fuze
Aircall est un système téléphonique cloud qui se connecte à plus de 100 outils CRM et d'assistance.

Dialpad

4,3
Alternative n° 2 à Fuze
Dialpad est un système de communication cloud moderne qui fournit aux organisations la toute dernière technologie de...

NFON

3,9
Alternative n° 3 à Fuze
NFON fournit des systèmes de téléphonie professionnelle VoIP (Cloudya) basés sur le cloud avec une gamme complète de...

Avis

Note globale

4,2 /5
(72)
Rapport qualité-prix
3,9/5
Fonctionnalités
4,0/5
Simplicité d'utilisation
4,4/5
Support client
3,8/5

Vous avez déjà Fuze ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 72
D. SKye
Note globale
  • Secteur d'activité : Logiciels
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Enterprise level telephony, in the cloud

Publié le 05/12/2017

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to...

The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Avantages

Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Inconvénients

Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

Jonathan
Note globale
  • Secteur d'activité : Ressources humaines
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Everything we wanted

Publié le 14/10/2020

Overall experience has been positive - and we are pleased with the selection. Full adoption has...

Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT.

Avantages

Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works.

Inconvénients

the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams.

Alternatives envisagées 

Dialpad, Aircall et RingCentral MVP

Pourquoi choisir Fuze 

NFON UI on PC was dreadful and it was calling only -- wanted to integrate calling (internal and external), chat. At the time (pre-COVID) we did not specifically want video conference although we added that later.

Logiciel antérieur 

NFON

Pourquoi passer à Fuze

8x8 was more expensive and although the product was well integrated, users didn't like the UI. RingCentral - chat and calling were not integrated. Again UI not as good as Dialpad - we liked this - good UI, but were concerned by the size of the business in Europe and ability to support us. Aircall - promising but seemed more geared to <10 users and startups.
Ikaika
Note globale
  • Secteur d'activité : Conseil en gestion
  • Taille de l'entreprise : 201-500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

Keep Looking

Publié le 30/08/2018

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of...

The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Avantages

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Inconvénients

If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour.

It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need.

You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training.

Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

José Elías
Note globale
  • Secteur d'activité : Comptabilité
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Probabilité de recommander le produit 9.0 /10

Great substitute for Skype

Publié le 03/12/2018

We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much...

We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times.

Avantages

What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch.

Inconvénients

What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes.

Greg
Note globale
  • Secteur d'activité : Aviation et industrie aéronautique
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé toutes les semaines pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 4.0 /10

Decent product with growing pricetag...

Publié le 18/12/2018

Fuze was a great product for my team...even with the difficulties in the middle of our time using...

Fuze was a great product for my team...even with the difficulties in the middle of our time using the product. It did a great job for our teleconferencing needs, with shared desktop. We'd still be with them if the company had been more reasonable and served us like customers.

Avantages

We used Fuze for our Team Meetings on a geographically dispersed team. In the early days of our use of Fuze, it served our needs well. We were transferring from the "Big Boys" on the street because of their escalating costs for the same service. Fuze was great. In the middle of our journey we started having issues with updates and other issues that slowed our team meetings. Later in the journey, it came back and was rock solid.

Inconvénients

1. Issues with upgrades and sound quality at times.
2. Once they got their issues worked out, they caused their prices to skyrocket and their business model changed and they wanted to "demo" the product to re-do our contract. We'd been USING the product for years! They wouldn't tell us pricing structure without a pitch. No time for such nonsense! Finally, they wrote and announced that our product offering was going to end....in TWO WEEKS! Done. They lost us there.

Afficher 5 avis sur 72 Lire tous les avis

Fuze - FAQ

Voici quelques-unes des questions fréquentes sur Fuze.

Types de licences disponibles pour Fuze :

  • À partir de : 15,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Non disponible

Utilisateurs habituels du logiciel Fuze :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Fuze est disponible :

allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, italien, japonais, norvégien, néerlandais, suédois, tchèque

Appareils pris en charge par Fuze :

Nous n'avons pas d'informations sur les intégrations offertes par Fuze.

Ressources d'aide disponibles pour Fuze :

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Catégories connexes

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