Firefish

Avantages

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:

1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff

We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!

We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.

The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.

I really can't fault the Firefish software, the support staff, or their Company ethos.

Inconvénients

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!

But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

Avantages

Gosh, where do I start? This has been an absolute steel for us as a system as there are so many features that I love.

This wont be in any particular order but here goes:
You can upload jobs very easily and post links to your preferred social media sites.
It's very user friendly and allows you to track candidates from sending out candidate CV all the way through to placing and on-boarding.
I use it daily and I am able to create bespoke emails (interview invitations; client contact emails; Christmas/New Year emails etc)
I use the bulk email shots for new roles and to touch base with candidates
There is a talent pooling function (we don't currently have this but are in the process of upgrading) as well as saved searches which allows you to put people into different 'functions' ie, Finance, Restaurant, Operations, Housekeeping etc.
It facilitates sales generated figures
It has great analytical tools which give an overview on how well vacancies perform etc
It also allows you to keep in touch with all of your candidates including the 'dormant' candidates without having to constantly pick up the phone.

All in all it has allowed us to grow our business and

Avantages

It was easy to understand, logical to follow and allowed us to tailor it to our own industry. I was responsible for helping to choose FF and the process was made very simple, with FF providing excellent support.

FF allows you to create a system aligned to the sector /sectors you are working in, using your own industry language, rather than generic terminology.

It links to our website and through to social media and job boards, all aspects that save time and repetition.

They run weekly Webinars that cover a wide range of topics which are very helpful for the small business.

They were always ahead of the game when it came to GDPR, seeing it as an opportunity rather than a problem.

The support team are also very good and friendly, which makes it easier to contact them as you don't feel judged.

Finally, they are constantly developing the system, often based on the comments from the users.

Inconvénients

I am sure there are issues, but to date I have't found them.

Avantages

We have been using Firefish for quite a few years now having moved over from Bullhorn. What a difference. At Bullhorn (being a small agency) we were just a number and rarely got actually speak to anyone when we had a problem. The team at FF have been nothing but helpful and supportive (especially when I ask stupid questions) and have worked really hard to ensure everything works smoothly. The system itself is very easy to learn, I would say intuitive and that is such a benefit when you are training new staff. I find the reporting particularly useful e.g. pulling together stats for clients and also being able to change and update our website at the click of a button is fantastic.

Inconvénients

What is there not to like? If I was being super picky I think the only thing I would like more of is the chance to customise attachments on jobs e.g. if a client has their own privacy policy which needs to go out to candidates on submission but really I am just looking for problems. It is great.

Avantages

It is extremely easy to navigate and we have found with minimal training, staff have picked up the system easily. It allows us to track our activity, set targets and even suggests candidates for jobs... it makes recruitment a much more simple process!

Inconvénients

The system is constantly improving and we have had a couple of our suggestions implemented. Initially we struggled on the temp side as it didn't allow us to input an hourly rate, only a day rate. We suggested the improvement and within a short period of time they had updated the system to include an hourly option.