Firefish

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:

1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff

We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!

We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.

The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.

I really can't fault the Firefish software, the support staff, or their Company ethos.

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!

But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

Great for posting jobs and general connectivity with other sites. Like the recruitment registration/webpage. Reasonable workflow process, but slower than that of other systems I have used in past.

Worried about GDPR compliance and technical support have not been able to help, no spell check on emails, no ability to save documents onto the system and edit them from there. Even with tweaking, emails from the system look different from our outlook mails. Some of the templates are quite poor and take quite a bit of tweaking.

The customer service is great, they are quick to respond to issues, happy to help when customising features in the CRM and always open to suggestions. The system was designed by those with recruitment experience and it shows, the task and workflow management is logical and the contact search capabilities and suggested matches are intelligent, adding real value to your candidate and client communications. They also had my website and CRM system set up quickly when my business was founded offering full training and support through onboarding

The site doesn't fully integrate with major job boards or social media so advert response does not automatically list against your roles and instead goes into your email. There is a 365 integration that means its fairly simple to transfer these into the system but this can be time consuming if you have a high volume of response to manage.