Conversational Cloud
Conversational Cloud
En savoir plus sur Conversational Cloud
LP Chat
Connectez-vous à vos clients avec LP Chat pour créer des connexions significatives et en temps réel via le bon canal, y compris les sites web, les médias sociaux et les appareils mobiles
LP Marketer
Ciblez les prospects et les clients avec des offres et des messages personnalisés n'importe où sur votre site avec LP Marketer. Le résultat est une expérience de site personnalisée et convaincante pour chaque visiteur, qui améliore considérablement les taux de conversion, la valeur des transactions et les niveaux de rétention.
LP KnowledgeBase
Transformez votre liste de FAQ en une puissante base de données en libre-service. Fournissez aux visiteurs du site web les réponses qu'ils cherchent tout en économisant leur temps et votre argent. LP KnowledgeBase s'intègre à d'autres canaux de communication LivePerson et vous fournit des informations sur le comportement et les besoins des visiteurs.
LP E-mail
Conçu pour un service client très occupé, le service d'assistance et les départements de vente, LP E-mail achemine, suit et livre la correspondance client rapidement et efficacement.
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Conversational Cloud
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Alternatives
TeamSupport Messaging & Live Chat
Intercom
Birdeye
Genesys Cloud CX
Avis
Vous avez déjà Conversational Cloud ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Design
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
My experience with Liveengage has been perfect.
Publié le 09/08/2018
Liveengage has provided us with an effective medium to communicate with our clients. Thus we have...
Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.
Avantages
Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this.
I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge.
Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.
Inconvénients
Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.
- Secteur d'activité : Télécommunications
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 2.0 /10
LivePerson - Living up Person's expectations
Publié le 13/08/2024
Overall it is a great communication tool, it helps us a lot giving supports to our customers. We...
Overall it is a great communication tool, it helps us a lot giving supports to our customers. We can see a lot of information that help us in that journey - and the fact that is not a hard program to use makes everything 100% better. As I said, it is not perfect and it needs some improvements, but it is simply awesome.
Avantages
Very clean interface, meaning is user friendly. We got used to it easily.
Inconvénients
Sometimes the app refreshes all of a sudden, meaning you lost the conversation with customers.
- Secteur d'activité : Bijoux et produits de luxe
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Horrific customer service and stability
Publié le 19/02/2020
Overall live engage is the worst live chat platform I have worked with. The chat feature often just...
Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.
Avantages
Ease of use. Reporting package. Dashboard.
Inconvénients
Customer service. Service outages. Glitches.
Réponse de LivePerson
We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!
- Secteur d'activité : Divertissement
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
A better way to connect with web visitors.
Publié le 25/08/2018
LiveEngage serves as a connection between my organization and our customers. To my organization...
LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc
Avantages
LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.
I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.
Inconvénients
It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Great software but could use some upgrades
Publié le 19/03/2019
Avantages
The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.
Inconvénients
The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.
Réponse de LivePerson
Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!
Conversational Cloud - FAQ
Voici quelques-unes des questions fréquentes sur Conversational Cloud.Q. Quels sont les types de licence disponibles pour Conversational Cloud ?
Types de licences disponibles pour Conversational Cloud :
- À partir de : 1,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Conversational Cloud ?
Utilisateurs habituels du logiciel Conversational Cloud :
2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues Conversational Cloud est-il disponible ?
Langues dans lesquelles Conversational Cloud est disponible :
anglais, espagnol
Q. Conversational Cloud prend-il en charge les appareils mobiles ?
Appareils pris en charge par Conversational Cloud :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Conversational Cloud peut-il s'intégrer ?
Applications s'intégrant à Conversational Cloud :
Instagram, Meta for Business, NetSuite, Salesforce Sales Cloud, SugarCRM, Twilio, Twitter/X, WhatsApp, Zendesk Suite
Q. Quelles sont les ressources d'aide disponibles pour Conversational Cloud ?
Ressources d'aide disponibles pour Conversational Cloud :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Conversational Cloud.
Logiciels de chat
