Conversational Cloud

Conversational Cloud

Fournisseur de solutions Live Chat, Messaging et Bots.

En savoir plus sur Conversational Cloud

LP Chat

Connectez-vous à vos clients avec LP Chat pour créer des connexions significatives et en temps réel via le bon canal, y compris les sites web, les médias sociaux et les appareils mobiles

LP Marketer

Ciblez les prospects et les clients avec des offres et des messages personnalisés n'importe où sur votre site avec LP Marketer. Le résultat est une expérience de site personnalisée et convaincante pour chaque visiteur, qui améliore considérablement les taux de conversion, la valeur des transactions et les niveaux de rétention.

LP KnowledgeBase

Transformez votre liste de FAQ en une puissante base de données en libre-service. Fournissez aux visiteurs du site web les réponses qu'ils cherchent tout en économisant leur temps et votre argent. LP KnowledgeBase s'intègre à d'autres canaux de communication LivePerson et vous fournit des informations sur le comportement et les besoins des visiteurs.

LP E-mail

Conçu pour un service client très occupé, le service d'assistance et les départements de vente, LP E-mail achemine, suit et livre la correspondance client rapidement et efficacement.


Images

Conversational Cloud Logiciel - 1
Conversational Cloud Logiciel - 2
Conversational Cloud Logiciel - 3
Conversational Cloud Logiciel - 4
Conversational Cloud Logiciel - 5
Conversational Cloud Logiciel - 6
En voir 7 de plus
Vidéo de Conversational Cloud
Conversational Cloud Logiciel - 1
Conversational Cloud Logiciel - 2
Conversational Cloud Logiciel - 3
Conversational Cloud Logiciel - 4
Conversational Cloud Logiciel - 5
Conversational Cloud Logiciel - 6

Conversational Cloud ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

Conversational Cloud

4,4 (39)
VS.
Le plus évalué

À partir de

1,00 $US
mois
14,00 €
mois

Prix

Version gratuite
Version d'essai gratuite
Version gratuite
Version d'essai gratuite

Fonctionnalités

64
159

Intégrations

10
40

Simplicité d’utilisation

4,3 (39)
4,4 (2 144)

Rapport qualité-prix

4,2 (39)
4,5 (2 144)

Service client

4,2 (39)
4,3 (2 144)
Les jauges horizontales vertes représentent le logiciel le plus apprécié selon la note globale qui lui a été attribuée ainsi que le nombre d'avis.

Alternatives

Zoho Desk

4,5
Alternative n° 1 à Conversational Cloud
Zoho Desk est une plateforme cloud d'assistance conçue pour aider les entreprises de toutes tailles à gérer le service...

Intercom

4,5
Alternative n° 2 à Conversational Cloud
Intercom est une plateforme de relations conversationnelles qui permet aux entreprises de fournir des expériences de...

Birdeye

4,7
Alternative n° 3 à Conversational Cloud
Birdeye est une plateforme d'expérience client tout-en-un. Plus de 80 000 entreprises utilisent Birdeye chaque jour...

Genesys Cloud CX

4,4
Alternative n° 4 à Conversational Cloud
Genesys PureCoud est un centre d'appel et une solution de contat omnicanal dans le cloud, facile à utiliser, rapide à...

Avis

Note globale

4,4 /5
(39)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,3/5
Simplicité d'utilisation
4,3/5
Support client
4,2/5

Vous avez déjà Conversational Cloud ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 39
Temitope
Temitope
Note globale
  • Secteur d'activité : Design
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

My experience with Liveengage has been perfect.

Publié le 09/08/2018

Liveengage has provided us with an effective medium to communicate with our clients. Thus we have...

Liveengage has provided us with an effective medium to communicate with our clients. Thus we have greatly cut down on financial resource we spend maintaining telephone support, since most of our clients are very much comfortable contacting us via Liveenagege on our website.

Avantages

Liveengage is very intuitive and thus very easy to use. All of my helpdesk colleagues have no complaints making use of this helpdesk solution ,same for new agent recruits whom we recently introduced to use this.
I am able to monitor the number of web visitors on our website in real time ,and know their geographical location(this has helped the marketing department).I am able to know what part of the website a website visitor I am chatting with is at ,thus making it easy to better address their challenge.
Liveengage is also very mobile friendly ,and this has made it easy for web visitors accessing our website to have a good experience chatting with our helpdesk team.

Inconvénients

Liveengage has been our trustworthy helpdesk solution for the last two year period. There is absolutely no complaint from my end.

Basiirat
Basiirat
Note globale
  • Secteur d'activité : Divertissement
  • Taille de l'entreprise : 51–200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

A better way to connect with web visitors.

Publié le 25/08/2018

LiveEngage serves as a connection between my organization and our customers. To my organization...

LiveEngage serves as a connection between my organization and our customers. To my organization ,LiveEngage has gone beyond just being an help-desk solution , it has enabled us segment web visitors based on activities such as the part of our website they visit,how long they spend on a particular web page ,their past interaction with the help-desk team etc

Avantages

LiveEngage is very user friendly and this is the first quality I look out for in any software solution. It enables customization including HTML integration which makes it easy for organizations to personalize the kind of content which comes along with having LiveEngage on their website.
I like the real time monitoring feature which so makes it easy to know where every web visitor is at,on every given time.The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Inconvénients

It takes a while and some in-house training for new users to effectively maximize the benefits of LiveEngage. However ,this tedious learning curve has an huge return on investment for every organization using LiveEngage.

Conner
Note globale
  • Secteur d'activité : Bijoux et produits de luxe
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Horrific customer service and stability

Publié le 19/02/2020

Overall live engage is the worst live chat platform I have worked with. The chat feature often just...

Overall live engage is the worst live chat platform I have worked with. The chat feature often just kicks customers out of their chat which is a terrible experience. I have brought this up multiple times and have had no luck with help. Our account manager is oblivious and only contacts us when trying to sell us something. In general customer service is atrocious. We just had a system outage last 5 hours with no word from our account manager or a customer support representative. We will be finding another service provider as soon as possible.

Avantages

Ease of use. Reporting package. Dashboard.

Inconvénients

Customer service. Service outages. Glitches.

Réponse de LivePerson

We're very sorry to hear you are having such a difficult time with our platform. We strive to maintain a superior uptime, but there are times we are unable to deliver :( Curious to know more about your glitches and how our customer service has been lacking for you. We want to make sure we address this for you immediately having customers get kicked off of chats is unacceptable and should never happen. If you're on our messaging platform, customers' conversations are asynchronous, and the chat history does not get deleted, so this should help. We hope you can reach out to us about these issues so we can resolve them for you ASAP!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé toutes les semaines pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Great software but could use some upgrades

Publié le 19/03/2019

Avantages

The ability to pull reports is great. You can set custom dates and filter by specific departments if this software is being used by multiple departments. This helps easily track metrics such as average interaction times, wait times, and any abandoned interactions. This software also makes addressing customer concerns quick and easy in real time. Customer account details display when the interaction is taken.

Inconvénients

The cons I saw with this software is the inability to prioritize chats or allow chats to be taken based on 'cherry-picking'. When you have paid support modals, the ability to be able to pull those interactions right away would be beneficial. You can only take interactions in the order that they are received in the queue. Support issues take a while to resolve.

Réponse de LivePerson

Thank you for your review! In regard to the con you specified, you should work with your account manager to set that up! We DO in fact offer a configuration where certain departments, agent groups, or specific agent can get priority in receiving messages. You can also set up messages that come into specific departments (ie. message coming into support department vs sales department) to be prioritized over others so that higher-urgency messages can be responded to before lower-priority messages! Please do reach out to your account manager to implement this :) Thank you for taking the time to leave us a review!

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services aux consommateurs
  • Taille de l'entreprise : 501–1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 10.0 /10

LiveEngage probably the best app for web chatting

Publié le 11/06/2020

Overall I am satisfied with it, It is easy to use and access and has not glitched on me not even...

Overall I am satisfied with it, It is easy to use and access and has not glitched on me not even once.

Avantages

- It is a great way to enable communication between customers and remote assistance.
- Available to be used in multiple platforms.
- Everything done through it can be tracked, monitored and measured.
- It allows for customization of the general interface and also pre-written answers.

Inconvénients

For as long as I have used it the only negative thing to it that I have been able to observe is that it does not collect customer's name in a way that it can label the chat with it. This can be really confusing when you have multiple chats opened named "visitor".

Réponse de LivePerson

Thanks for taking the time to leave us a review. We're glad to help make your business more conversational and help provide more in-depth analytics to optimize your business and operations! There is a way to name your "visitor" to their actual name by connecting your sessions to your CRM, so we will be sure to reach out to you to help you set that up!

Afficher 5 avis sur 39 Lire tous les avis

Conversational Cloud - FAQ

Voici quelques-unes des questions fréquentes sur Conversational Cloud.

Types de licences disponibles pour Conversational Cloud :

  • À partir de : 1,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Conversational Cloud :

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles Conversational Cloud est disponible :

anglais, espagnol

Appareils pris en charge par Conversational Cloud :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Conversational Cloud :

Instagram, Meta for Business, Microsoft Dynamics GP, NetSuite, Salesforce Sales Cloud, SugarCRM, Twilio, Twitter/X, WhatsApp, Zendesk Suite

Ressources d'aide disponibles pour Conversational Cloud :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Conversational Cloud.