Panopta

We started using Panopta over a year ago after having continual problems with some of the other better-known monitoring solutions; continual false-negative reports and convoluted interfaces were causing continual problems for us. Panopta's service has proven to be very reliable, allowing us to configure the points from which our servers are monitored which mean we're getting alerts from regions very close to our users, and we've been able to extend this past simple 'ping' type tests. Their alerting services are easily configurable and adaptable, meaning our staff receives alerts promptly when necessary. We have also had no issues with simple integrations via API to any services we've wanted so far. A couple of times we haven't been able to figure out issues on our own their support has proven to be very fast to respond and diligent with following up on any lingering concerns. Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.

We use Panopta as our front-line monitoring system at Nutshell, a SaaS product. In particular, we needed a tool that would notify the team via phone call, for late-night coverage. Panopta made this easy.

We struggled with the iPhone app at first, but they've launched a new version which works great for us. It's nice to get an iPhone notification as a heads-up before we escalate to phone/text.

The UI to attach notification schedules to services is a bit unwieldy, but they've made significant progress. We lean toward a simple configuration, ("Is the app up?"), and put members into several escalation groups (iPhone -> text -> phone). The effort, cost, and overhead of PagerDuty haven't proven necessary.

Panopta's actual core monitoring platform has been bulletproof for us: no false positives, immediate notifications. It helpfully covers things like SMTP, DNS, and SSL expiry, too.

We use other monitoring platforms, but Panopta is the source of truth, for both the operations team and the rest of the company!

Overall we're happy - all outages seem to be notified. The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.

Panopta has been wonderful for providing server monitoring for our applications. The ability to add custom dashboards to show key metrics and add alerts when those metrics are out of policy has been key to monitoring our physical infrastructure and has allowed us to focus on running our products vs running our systems. I would highly recommend to anyone looking to monitor public/private cloud and physical systems.

I switched from Pingdom after they made "improvements" that rendered a good product unusable. Switching to Panopta was easy, and gave me some extra flexibility in composing checks across multiple protocols.

After two years I have not missed a single outage thanks to Panopta, the service is consistent and reliable.

My main complaint is that their configuration UI is somewhat clunky and slow. Multiple page reloads are often performed for simple updates, and this can make it very slow to make bulk changes. A rewrite using up-to-date single-page techniques would make the UI experience much more fluid.