--- description: Tracker : qu'en pensent les utilisateurs ? Lisez les avis sur Tracker, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tracker - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Tracker](/software/9400/tracker) # Tracker Canonical: https://www.getapp.fr/software/9400/tracker Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/9400/tracker?page=2) > La suite de produits Tracker de PhaseWare est la première solution logicielle de service client et de support pour ceux qui recherchent la configurabilité. Les principales fonctionnalités comprennent : des flux de travail visuels, des règles métier automatisées, des outils de reporting performants et des outils de gestion de la performance. > > Conclusion : 66 utilisateurs lui ont donné la note de **4.4/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.4/5** | 66 Avis | | Simplicité d’utilisation | 4.3/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.2/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: PhaseWare - **Pays**: McKinney, É.-U. - **Entreprise fondée en**: 2005 ## Contexte commercial - **Prix à partir de**: 80,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: anglais - **Pays disponibles**: Canada, États-Unis ## Fonctionnalités - API - Accès mobile - Alerts/Escalation - Audit des problèmes - Base de données de clients - CRM - Chat en temps réel - Chat et messagerie - Communication multicanal - Définition des priorités - Enquêtes et feedback - Gestion de la base de connaissances - Gestion de projets - Gestion des accords de service - Gestion des affectations - Gestion des billets - Gestion des centres d'appel - Gestion des connaissances - Gestion des e-mails - Gestion des listes d'attente ## Intégrations (3 au total) - Jira - Microsoft Outlook - Salesforce.org Nonprofit Cloud ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Support 24/7 (réponse directe) - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Supportbench](https://www.getapp.fr/software/105673/supportbench) — 4.9/5 (116 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Vivantio](https://www.getapp.fr/software/91516/vivantio) — 4.3/5 (178 reviews) 5. [Bitrix24](https://www.getapp.fr/software/90602/bitrix24) — 4.2/5 (984 reviews) ## Avis ### "Phaseware Tracker easy to use, understand" — 4.0/5 > **Tyrone** | *23 mars 2017* | Logiciels | Taux de recommandation : 8.0/10 > > **Avantages**: alerts, easy to use and understand. > > **Inconvénients**: May simply need more training or review more to learn all of the many features, functions. > > I find the software easy to use and love the alerts and reminders functionality. Only thing I have not been able to find, figure out how to setup to view at any point with ticket other support reps currently have "active" as-in working on that ticket at that time. ----- ### "Great Software" — 5.0/5 > **Tiffany** | *24 mars 2017* | Transport routier/ferroviaire | Taux de recommandation : 10.0/10 > > **Avantages**: It works quickly and efficiently. > > **Inconvénients**: Nothing. > > Tracker works the way we need it too. It works quickly and efficiently. Customer support is quick to answer all of our questions. ----- ### "Would Love a Search Feature" — 4.0/5 > **Erick** | *3 septembre 2014* | Logiciels | Taux de recommandation : 5.0/10 > > **Avantages**: I like the ability to track customer issues throughout the lifetime of the software. > > **Inconvénients**: There's no useful search feature. We waste a lot of time trying to research common failures, but it can't be done, or we have to ask the distance support how to set up items to get the desired search. It needs a better report system or one that is easier to use. ----- ### "I'd recommend this to pretty much any company that has over 100 users they support." — 5.0/5 > **Darin** | *30 octobre 2008* > > **Avantages**: Tracker is amazingly customizable and took roughly an hour to design things so they work best for Stratasys. It's also very quick and lightweight on the systems it's installed on. Our SLA success has gone up nearly 10% since we started using tracker and I'm sure the program is responsible for at least half of that gain, if not more. > > **Inconvénients**: Report modification/customization is a bit tough, but that's not unique to Tracker. Tracker does a better job at this than most but it's still the one area that that frustrates the most. That being said, they are very quick and willing to help out where they can with SQL code (which is usually what it ends up being) via their forums or email which is far and above what most companies do. > > I'd recommend this to pretty much any company that has over 100 users they support on a regular basis, either internal or external. ----- ### "Phaseware Tracker Review" — 4.5/5 > **Bob** | *20 août 2014* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: They have deep features that we could not find elsewhere, even in products costing 2-3 times as much. For example, we sell software, and Tracker gives us the ability to relate solution providers (resellers of our software) to our end users, the retailers. We can easily respond to either party and keep the other party in the loop. Either party can log into the self-service center to see their stuff. > > **Inconvénients**: It was hard to find\! We are software developers ourselves, so we knew what we wanted. We performed a very exhaustive search that dismissed many other products almost immediately, yet that search took hundreds of hours. ----- Page : 1/4\ Suivant: [Page suivante](https://www.getapp.fr/software/9400/tracker?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/9400/tracker) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées