--- description: KnowledgeOwl : qu'en pensent les utilisateurs ? Lisez les avis sur KnowledgeOwl, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KnowledgeOwl - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [KnowledgeOwl](/software/91819/helpgizmo) # KnowledgeOwl Canonical: https://www.getapp.fr/software/91819/helpgizmo Page : 1/11\ Suivant: [Page suivante](https://www.getapp.fr/software/91819/helpgizmo?page=2) > KnowledgeOwl est un logiciel de gestion des connaissances et de la documentation utilisé pour créer des bases de connaissances. Celui-ci vous permet de créer et de partager des manuels en ligne, des aide-mémoires, des pages d'assistance, des guides d'utilisation, des documents logiciels, etc. La solution permet également de créer rapidement et facilement des portails en ligne, des manuels et des sites d'assistance pour les clients comme pour les employés. Gagnez du temps et de l'argent en partageant connaissances et informations. Ce logiciel peut être utilisé pour créer des bases de connaissances internes à l'entreprise et créer des portails en libre-service pour vos clients. Aidez vos clients à s'aider eux-mêmes en créant des FAQ en ligne, des documents logiciels techniques, des manuels d'utilisation, des guides et les brochures. Des manuels de formation des employés et des guides d'entreprise peuvent également être créés pour rendre le processus d'intégration des salariés plus rationalisé. > > Conclusion : 237 utilisateurs lui ont donné la note de **4.8/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.8/5** | 237 Avis | | Simplicité d’utilisation | 4.8/5 | D'après l'ensemble des avis | | Support client | 4.9/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.8/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.7/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: KnowledgeOwl - **Pays**: Broomfield, É.-U. - **Entreprise fondée en**: 2015 ## Contexte commercial - **Prix à partir de**: 100,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Chromebook (ordinateur) - **Langues**: anglais - **Pays disponibles**: Albanie, Allemagne, Andorre, Australie, Autriche, Belgique, Biélorussie, Bosnie-Herzégovine, Bulgarie, Chypre, Croatie, Danemark, Espagne, Estonie, Fidji, Finlande, France, Gibraltar, Groenland, Grèce et 56 de plus ## Fonctionnalités - API - Accès mobile - Alertes par e-mail - Alertes/Notifications - Archivage et rétention - Authentification unique - Bibliothèque de contenu - Catalog Management - Champs personnalisables - Chatbot - Contrôle du processus d'approbation - Contrôles/Permissions d'accès - Discussions/Forums - Document Editing - Examen de documents - Fonction de glisser-déposer - Gestion SEO - Gestion de contenu - Gestion de la base de connaissances - Gestion de versions ## Intégrations (4 au total) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels de gestion documentaire](https://www.getapp.fr/directory/284/document-management/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (714 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [Guru](https://www.getapp.fr/software/123167/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5203 reviews) 5. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3680 reviews) ## Avis ### "Simple yet robust and OUTSTANDING Customer Service" — 5.0/5 > **Kristen** | *20 novembre 2018* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: - Robust - Easy to use - Customer Service (top notch\!) > > **Inconvénients**: None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space. > > When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid. Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them. We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout. Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management. Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform\! Great product and Great People\! Thank you KO. We look forward to working with you for a VERY long time to come... ----- ### "KnowlegeOwl in South Africa" — 5.0/5 > **Mahlaga** | *14 février 2024* | Services d'information | Taux de recommandation : 10.0/10 > > **Avantages**: Ease of setup. Best software for documentation. KnowledgeOwl can also be used as a learning management system for educational materials. It is Owlsome. > > **Inconvénients**: Only one author can write articles in KnowledgeOwl. ----- ### "Love the Finished Product, Back-End Lacking" — 3.0/5 > **Kate** | *12 avril 2016* > > I like the way everything looks on the front-end and think the search feature is awesome (could populate options a little faster though). The finished product looks polished and is really effective in helping to make organizational info widely available. I also like the "suggest an article" feature and the rating/feedback option for other articles. The overall layout/look is intuitive and easy to navigate. On the back-end, the format for writing articles could be way better. For example, when editing articles, it's hard to tell what the font is. The roundabout way to add pictures is also inconvenient. Copy/Pasting from another source is also difficult. When you've been inactive for a period of time, Knowledge Owl will kick you out without saving your work which can be very detrimental. The addition of Auto-Save would be amazing\! ----- ### "KnowledgeOwl is Awesome" — 5.0/5 > **Nick** | *8 juillet 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: KnowledgeOwl has a super supportive staff that has always been attuned to the needs of the entire technical writing community, from individuals through to large organizations. > > **Inconvénients**: Although it is not their primary use case, I do wish their platform had more options for single-source publishing. > > My experience has been consistently excellent. My communication with them is honest and respectful, but also personal. I do feel they care about me as a person. ----- ### "HelpGizmo is a great product with a great team at a great price." — 5.0/5 > **Josh** | *6 novembre 2014* > > **Avantages**: Permissioning by article level Great article WYSIWYG editor Outstanding customer service Variety of layouts Fantastic price Integrates with Zendesk ticketing Fully customizable with a little CSS > > **Inconvénients**: Truly can't think of any > > We were using Zendesk for our knowledge base because they were also our ticketing system, but I got frustrated with slow development timelines for some features core to our organization. We reached a tipping point and needed an alternative solution. After looking into over a dozen options, I discovered HelpGizmo. Not only did they already have the core features we needed, they were genuinely interested in building the best product possible and asked about the other pain points that existed with our previous service. They were willing to iterate on their product quickly and excellently to make it something even better than the great product I had discovered. It was such a different experience to see how quickly they responded and rolled out really great features that create a lot of value. Best yet, we still use Zendesk for ticketing but HelpGizmo is now our knowledgebase and Helpgizmo integrates with Zendesk so we get the best of what each company offers. Going with HelpGizmo was a great decision and working with their team has been a true pleasure. Highly recommend\! ----- Page : 1/11\ Suivant: [Page suivante](https://www.getapp.fr/software/91819/helpgizmo?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91819/helpgizmo) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées