En savoir plus sur KnowledgeOwl

KnowledgeOwl fournit un logiciel de base de connaissances à la fois puissant et adapté à tous les budgets. Sans compétences en codage requises et presque aucune courbe d'apprentissage, celui-ci vous permet de créer rapidement et facilement une base de connaissances, un manuel, un guide ou un portail. C'est un logiciel de création et de documentation extrêmement abordable, performant et personnalisable.

KnowledgeOwl comprend des outils de reporting qui analysent le comportement des clients afin de mieux comprendre la mesure dans laquelle vos documents sont utiles. Utilisez les informations exploitables fournies par KnowledgeOwl pour améliorer la convivialité de votre base de connaissances et l'expérience client que vous offrez. Parmi les fonctionnalités principales de l'application de KnowledgeOwl figurent : table des matières consultable et réductible, téléchargement de fichiers, images et vidéos avec version mobile, widget de formulaire de contact intégré, recommandations d'article et des appels pour afficher des articles récents ou mis à jour.


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KnowledgeOwl ne vous convainc pas tout à fait ? Comparer avec une alternative populaire

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Fonctionnalités

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4,9 (212)
4,3 (3 093)

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Avis

Note globale

4,7 /5
(212)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,7/5
Simplicité d'utilisation
4,7/5
Support client
4,9/5

Vous avez déjà KnowledgeOwl ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 212
Cait
Note globale
  • Secteur d'activité : Marketing et publicité
  • Taille de l'entreprise : 11–50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Wonderful product, AMAZING support staff

Publié le 20/07/2022

Avantages

A lot of customization tools to structure our knowledge base + the sections and articles within. Very user friendly and easy to navigate. Their support team is the absolute best; anytime we have a question (or suggestion) we always receive friendly, prompt, and helpful support. I highly recommend this tool for knowledge management!

Inconvénients

There are a few small things, but I honestly think it's more of a user error than anything. And anytime I reach out to their support for help, my questions/issues are cleared up. :)

April
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Super simple knowledgebase software

Publié le 12/04/2016

We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we...

We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.

The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.

Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.

Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.

KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!

KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!

Erin
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 11–50 employés
  • Provenance de l'avis

Note globale

Publié le 12/11/2018

David
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Knowledge is Power

Publié le 17/03/2016

Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed...

Pros -

Incredibly intuitive
Highly customisable
Strong customer service ethos
Detailed reporting
Huge creative space
Up time - is excellent

NO CONS!

We've been with Knowledge Owl since 2014, and have thoroughly loved every day spent with them. We use their product to deliver incredibly important user guides, top tips FAQ's and other general information about our products and services, directly to our customers.

All of this is done through three separate knowledge bases, for three separate products.

The fact that we allow our products to be supported by Knowledge Owl across three separate KB's should indicate to you that we're serious when we say that their product is excellent.

In addition to giving us the creative space and freedom to impart knowledge onto our clients, their customer service has been excellent since day one. I am the person that contacts Knowledge Owl to deal with any situations that may arise around the knowledge bases, but in all honesty - I could probably count on one hand the amount of times I've had to request assistance. The times I have needed to, have been fast and very professional experiences, which is pretty incredible considering we are based across a sea and time zone from them.

As a manager the reporting tools and functions behind the scenes in Knowledge Owls KB's are invaluable. The statistics I am able to gather gives us as a company the ability to see what's - working, trending, missing and important to our clients.

As a long time user, I would have no problem at all recommending their product to another business or nominating them for an award in excellence.

Réponse de KnowledgeOwl

Thanks, David! You've been with us since the beginning, and we're so happy to have you as a customer. We greatly appreciate the amazing recommendation; you are the best! -Marybeth

Meghan
Note globale
  • Secteur d'activité : Gestion de l'enseignement
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Knowledge Owl has been the best vendor experience and helped us launch our game changer in...

Publié le 30/01/2017

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a...

In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.

In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!

Avantages

-easy to use  no coding required!
-intuitive
-clean design

Inconvénients

Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!

Réponse de KnowledgeOwl

Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth

Afficher 5 avis sur 212 Lire tous les avis

KnowledgeOwl - FAQ

Voici quelques-unes des questions fréquentes sur KnowledgeOwl.

Types de licences disponibles pour KnowledgeOwl :

  • À partir de : 79,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel KnowledgeOwl :

Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles KnowledgeOwl est disponible :

anglais

Appareils pris en charge par KnowledgeOwl :

Android (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par KnowledgeOwl.

Ressources d'aide disponibles pour KnowledgeOwl :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour KnowledgeOwl.