KnowledgeOwl
Logiciel de base de connaissances et de documentation
4,7 /5 (208 avis) Donnez votre avis !KnowledgeOwl - Présentation
Description du logiciel KnowledgeOwl
KnowledgeOwl fournit un logiciel de base de connaissances à la fois puissant et adapté à tous les budgets. Sans compétences en codage requises et presque aucune courbe d'apprentissage, celui-ci vous permet de créer rapidement et facilement une base de connaissances, un manuel, un guide ou un portail. C'est un logiciel de création et de documentation extrêmement abordable, performant et personnalisable.
KnowledgeOwl comprend des outils de reporting qui analysent le comportement des clients afin de mieux comprendre la mesure dans laquelle vos documents sont utiles. Utilisez les informations exploitables fournies par KnowledgeOwl pour améliorer la convivialité de votre base de connaissances et l'expérience client que vous offrez. Parmi les fonctionnalités principales de l'application de KnowledgeOwl figurent : table des matières consultable et réductible, téléchargement de fichiers, images et vidéos avec version mobile, widget de formulaire de contact intégré, recommandations d'article et des appels pour afficher des articles récents ou mis à jour.
KnowledgeOwl - Présentation
Prix
Types de licence
KnowledgeOwl - Fonctionnalités
Médias








KnowledgeOwl - Avis
KnowledgeOwl - Avis
Simple yet robust and OUTSTANDING Customer Service
When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.
Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.
We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.
Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.
Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...
SaaS as it should be!
Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO.
The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially.
Great customer service, wish there were more capabilities
Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.
Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.
The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.
Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.
The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.
One of the best and most seamless solutions we've implemented
We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.
KnowledgeOwl wins on customer responsiveness & functionality implementation
As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.
It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."
Not that I'm bitter.
That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.
When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."
I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.
Comparatif des alternatives : note globale
Comparer avec les alternatives

Simple yet robust and OUTSTANDING Customer Service
Avantages
- Robust
- Easy to use
- Customer Service (top notch!)
Inconvénients
None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.
Réponse de KnowledgeOwl
Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth
SaaS as it should be!
Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge
A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO.
The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially.
Avantages
Ease of setup, price, customizability, and most importantly, world-class support
Inconvénients
There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.
Great customer service, wish there were more capabilities
Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.
Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.
The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.
Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.
The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.
One of the best and most seamless solutions we've implemented
We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.
Avantages
Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.
Inconvénients
I can't think of anything that stands out as a con.
Réponse de KnowledgeOwl
Yay! Thanks so much for the awesome review!
- Knowledge Goddess / Chief Executive Owl
KnowledgeOwl wins on customer responsiveness & functionality implementation
As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.
It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."
Not that I'm bitter.
That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.
When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."
I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives
KnowledgeOwl - Prix
KnowledgeOwl - Prix
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives
KnowledgeOwl - Fonctionnalités
KnowledgeOwl - Fonctionnalités
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
KnowledgeOwl - FAQ
KnowledgeOwl - FAQ
Voici quelques-unes des questions fréquentes sur KnowledgeOwl.
Q. Quels sont les types de licence disponibles pour KnowledgeOwl ?
Types de licences disponibles pour KnowledgeOwl :
À partir de: 79,00 $US/mois
Type de licence: Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel KnowledgeOwl ?
Nous n'avons pas d'informations sur les fonctionnalités de KnowledgeOwl.
Q. Qui utilise KnowledgeOwl ?
Utilisateurs habituels du logiciel KnowledgeOwl :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues KnowledgeOwl est-il disponible ?
Langues dans lesquelles KnowledgeOwl est disponible :
anglais
Q. KnowledgeOwl prend-il en charge les appareils mobiles ?
Nous n'avons pas d'informations sur les appareils pris en charge par KnowledgeOwl.
Q. Avec quelles applications KnowledgeOwl peut-il s'intégrer ?
Nous n'avons pas d'informations sur les intégrations offertes par KnowledgeOwl.
Q. Quelles sont les ressources d'aide disponibles pour KnowledgeOwl ?
Ressources d'aide disponibles pour KnowledgeOwl :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.
Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.
We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.
Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.
Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...