En savoir plus sur KnowledgeOwl

KnowledgeOwl fournit un logiciel de base de connaissances à la fois puissant et adapté à tous les budgets. Sans compétences en codage requises et presque aucune courbe d'apprentissage, celui-ci vous permet de créer rapidement et facilement une base de connaissances, un manuel, un guide ou un portail. C'est un logiciel de création et de documentation extrêmement abordable, performant et personnalisable.

KnowledgeOwl comprend des outils de reporting qui analysent le comportement des clients afin de mieux comprendre la mesure dans laquelle vos documents sont utiles. Utilisez les informations exploitables fournies par KnowledgeOwl pour améliorer la convivialité de votre base de connaissances et l'expérience client que vous offrez. Parmi les fonctionnalités principales de l'application de KnowledgeOwl figurent : table des matières consultable et réductible, téléchargement de fichiers, images et vidéos avec version mobile, widget de formulaire de contact intégré, recommandations d'article et des appels pour afficher des articles récents ou mis à jour.

Options de tarification dès :

79,00 $US/mois

  • Essai gratuit
  • Abonnement

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Brésil, Canada, Chine, Allemagne et 5 autres, Royaume-Uni, Inde, Japon, Mexique, États-Unis

Langues

anglais

Options de tarification dès :

79,00 $US/mois

  • Essai gratuit
  • Abonnement

Images

Powerful WYSIWYG editor for articles and content
Embeddable and contextual help widget
File, image, and document library and management
Reports and Analytics
Security and restricted access settings
Easy to organize articles in categories and sub-categories
En voir 13 de plus
Capture d'écran pour KnowledgeOwl : Capture d'écran pour KnowledgeOwl : Capture d'écran pour KnowledgeOwl : Capture d'écran pour KnowledgeOwl : Capture d'écran pour KnowledgeOwl : Capture d'écran pour KnowledgeOwl : Capture d'écran pour KnowledgeOwl : Powerful WYSIWYG editor for articles and content Capture d'écran pour KnowledgeOwl : Embeddable and contextual help widget Capture d'écran pour KnowledgeOwl : File, image, and document library and management Capture d'écran pour KnowledgeOwl : Reports and Analytics Capture d'écran pour KnowledgeOwl : Security and restricted access settings Capture d'écran pour KnowledgeOwl : Easy to organize articles in categories and sub-categories

Fonctionnalités

Nombre total de fonctionnalités pour KnowledgeOwl : 52

  • API
  • Alertes/Notifications
  • Analyse ad hoc
  • Authentification unique
  • Autoapprentissage
  • Autoinscription
  • Bibliothèque d'images
  • Bibliothèque de contenu
  • Catalogage/catégorisation
  • Catégories personnalisables
  • Catégorisation/regroupement
  • Champs personnalisables
  • Chat et messagerie
  • Connexion sécurisée
  • Contrôles/Permissions d'accès
  • Discussions et forums
  • Filtrage
  • Gestion SEO
  • Gestion de contenu
  • Gestion de la base de connaissances
  • Gestion des candidatures
  • Gestion des fichiers
  • Gestion des flux de travail
  • Indexation
  • Intégration de sites web
  • Intégration des répertoires actifs
  • Marquage
  • Mise en forme de texte
  • Modèles personnalisables
  • Monitoring
  • Outils de collaboration
  • Portail client
  • Portail des employés
  • Portail employés
  • Portail libre-service
  • Rapports ad hoc
  • Rapports d'historique
  • Recherche en texte intégral
  • Recherche sémantique
  • Recherche/Filtre
  • Requête ad hoc
  • Sauvegarde automatique
  • Stockage de documents
  • Stockage sécurisé des données
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Support vidéo
  • Web analytics
  • Widgets
  • Workflow configurable
  • Éditeur WYSIWYG
  • Éditeur de texte enrichi

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Avis

Note globale

4,7 /5
(208)
Rapport qualité-prix
4,9/5
Fonctionnalités
4,8/5
Simplicité d'utilisation
4,7/5
Support client
4,9/5

Vous avez déjà KnowledgeOwl ?

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Donnez votre avis !
Afficher 5 avis sur 208
Kristen S.
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Simple yet robust and OUTSTANDING Customer Service

Publié le 20/11/2018

When looking to replace our current customer support portal, we looked at several options. Knowing...

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Avantages

- Robust
- Easy to use
- Customer Service (top notch!)

Inconvénients

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Réponse de KnowledgeOwl

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

David A.
Note globale
  • Secteur d'activité: Machines
  • Taille de l'entreprise: 5 001-10 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

SaaS as it should be!

Publié le 08/01/2021

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use...

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge

A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO.

The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially.

Avantages

Ease of setup, price, customizability, and most importantly, world-class support

Inconvénients

There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.

Erika Y.
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

Great customer service, wish there were more capabilities

Publié le 29/03/2016

Overall, the software does what it says. It's a great start to get your product's documentation out...

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Dranilda F.
Note globale
  • Secteur d'activité: Logiciels
  • Taille de l'entreprise: 51-200 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

One of the best and most seamless solutions we've implemented

Publié le 29/03/2019

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our...

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Avantages

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Inconvénients

I can't think of anything that stands out as a con.

Réponse de KnowledgeOwl

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

Brian W.
Note globale
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Support client

KnowledgeOwl wins on customer responsiveness & functionality implementation

Publié le 01/04/2016

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio,...

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Afficher 5 avis sur 208 Lire tous les avis

KnowledgeOwl - FAQ

Voici quelques-unes des questions fréquentes sur KnowledgeOwl.

Types de licences disponibles pour KnowledgeOwl :

  • À partir de: 79,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Nous n'avons pas d'informations sur les fonctionnalités de KnowledgeOwl.

Utilisateurs habituels du logiciel KnowledgeOwl :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles KnowledgeOwl est disponible :

anglais

Appareils pris en charge par KnowledgeOwl :

Android (mobile)

Nous n'avons pas d'informations sur les intégrations offertes par KnowledgeOwl.

Ressources d'aide disponibles pour KnowledgeOwl :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour KnowledgeOwl.