
En savoir plus sur KnowledgeOwl
KnowledgeOwl fournit un logiciel de base de connaissances à la fois puissant et adapté à tous les budgets. Sans compétences en codage requises et presque aucune courbe d'apprentissage, celui-ci vous permet de créer rapidement et facilement une base de connaissances, un manuel, un guide ou un portail. C'est un logiciel de création et de documentation extrêmement abordable, performant et personnalisable.
KnowledgeOwl comprend des outils de reporting qui analysent le comportement des clients afin de mieux comprendre la mesure dans laquelle vos documents sont utiles. Utilisez les informations exploitables fournies par KnowledgeOwl pour améliorer la convivialité de votre base de connaissances et l'expérience client que vous offrez. Parmi les fonctionnalités principales de l'application de KnowledgeOwl figurent : table des matières consultable et réductible, téléchargement de fichiers, images et vidéos avec version mobile, widget de formulaire de contact intégré, recommandations d'article et des appels pour afficher des articles récents ou mis à jour.
Options de tarification dès :
79,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à KnowledgeOwl
Clients types
- Auto-entrepreneurs
- Petites entreprises (de 2 à 50 employés)
- Moyennes entreprises (de 51 à 500 employés)
- Grandes entreprises (500 employés minimum)
Déploiement
- Basé sur le cloud
- Sur site
Langues
anglais
Options de tarification dès :
79,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à KnowledgeOwl
Images






Fonctionnalités
Nombre total de fonctionnalités pour KnowledgeOwl : 41
Alternatives
monday.com

Confluence

Centralpoint

Deskpro

Avis
Vous avez déjà KnowledgeOwl ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Administration publique
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Knowledge Owl is very versatile
Publié le 08/08/2018
It has been great using this program. The support we receive is great. I wish they could come teach...
It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.
Avantages
It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.
Inconvénients
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Réponse de KnowledgeOwl
Thanks, Jeff! We really appreciate the awesome review! -Marybeth
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 5.0 /10
Great service, great functionality
Publié le 05/09/2017
Avantages
Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.
Inconvénients
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.
Réponse de KnowledgeOwl
Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 11–50 employés
-
Provenance de l'avis
Note globale
Publié le 12/11/2018
- Secteur d'activité : Gestion de l'enseignement
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Knowledge Owl has been the best vendor experience and helped us launch our game changer in...
Publié le 30/01/2017
In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a...
In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.
In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!
Avantages
-easy to use no coding required!
-intuitive
-clean design
Inconvénients
Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!
Réponse de KnowledgeOwl
Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
Super simple knowledgebase software
Publié le 12/04/2016
We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we...
We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.
The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.
Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.
Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.
KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!
KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!
KnowledgeOwl - FAQ
Voici quelques-unes des questions fréquentes sur KnowledgeOwl.Q. Quels sont les types de licence disponibles pour KnowledgeOwl ?
Types de licences disponibles pour KnowledgeOwl :
- À partir de : 79,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise KnowledgeOwl ?
Utilisateurs habituels du logiciel KnowledgeOwl :
Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. Dans quelles langues KnowledgeOwl est-il disponible ?
Langues dans lesquelles KnowledgeOwl est disponible :
anglais
Q. KnowledgeOwl prend-il en charge les appareils mobiles ?
Appareils pris en charge par KnowledgeOwl :
Android (mobile)
Q. Avec quelles applications KnowledgeOwl peut-il s'intégrer ?
Nous n'avons pas d'informations sur les intégrations offertes par KnowledgeOwl.
Q. Quelles sont les ressources d'aide disponibles pour KnowledgeOwl ?
Ressources d'aide disponibles pour KnowledgeOwl :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour KnowledgeOwl.