KnowledgeOwl

Logiciel de base de connaissances et de documentation

4,7 /5 (208 avis) Donnez votre avis !

KnowledgeOwl - Présentation

Description du logiciel KnowledgeOwl

KnowledgeOwl fournit un logiciel de base de connaissances à la fois puissant et adapté à tous les budgets. Sans compétences en codage requises et presque aucune courbe d'apprentissage, celui-ci vous permet de créer rapidement et facilement une base de connaissances, un manuel, un guide ou un portail. C'est un logiciel de création et de documentation extrêmement abordable, performant et personnalisable.

KnowledgeOwl comprend des outils de reporting qui analysent le comportement des clients afin de mieux comprendre la mesure dans laquelle vos documents sont utiles. Utilisez les informations exploitables fournies par KnowledgeOwl pour améliorer la convivialité de votre base de connaissances et l'expérience client que vous offrez. Parmi les fonctionnalités principales de l'application de KnowledgeOwl figurent : table des matières consultable et réductible, téléchargement de fichiers, images et vidéos avec version mobile, widget de formulaire de contact intégré, recommandations d'article et des appels pour afficher des articles récents ou mis à jour.

KnowledgeOwl - Présentation

Prix

À partir de
79,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

KnowledgeOwl - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais

Médias

Embeddable and contextual help widget
Reports and Analytics
Security and restricted access settings
File, image, and document library and management
Easy to organize articles in categories and sub-categories
Powerful WYSIWYG editor for articles and content
Powerful WYSIWYG editor for articles and content
Embeddable and contextual help widget
File, image, and document library and management
Reports and Analytics
Capture d'écran pour KnowledgeOwl : Embeddable and contextual help widget Capture d'écran pour KnowledgeOwl : Reports and Analytics Capture d'écran pour KnowledgeOwl : Security and restricted access settings Capture d'écran pour KnowledgeOwl : File, image, and document library and management Capture d'écran pour KnowledgeOwl : Easy to organize articles in categories and sub-categories Capture d'écran pour KnowledgeOwl : Powerful WYSIWYG editor for articles and content Capture d'écran pour KnowledgeOwl : Powerful WYSIWYG editor for articles and content Capture d'écran pour KnowledgeOwl : Embeddable and contextual help widget Capture d'écran pour KnowledgeOwl : File, image, and document library and management Capture d'écran pour KnowledgeOwl : Reports and Analytics

KnowledgeOwl - Avis

KnowledgeOwl - Avis

Note globale
4,7
/
5
Excellent
157

Très bien
47

Moyen
4

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,9
Fonctionnalités
4,8
Simplicité d'utilisation
4,7
Support client
4,9
98% des utilisateurs recommandent cette application
Kristen S.

Simple yet robust and OUTSTANDING Customer Service

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...


Traduire avec Google Translate
Brian W.

KnowledgeOwl wins on customer responsiveness & functionality implementation

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.


Traduire avec Google Translate
Erika Y.

Great customer service, wish there were more capabilities

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.


Traduire avec Google Translate
Dranilda F.

One of the best and most seamless solutions we've implemented

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.


Traduire avec Google Translate
David A.

The way SAS should be

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.


Traduire avec Google Translate
Kristen S.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Simple yet robust and OUTSTANDING Customer Service

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 20/11/2018
Provenance de l'avis : Capterra

When looking to replace our current customer support portal, we looked at several options. Knowing that we wanted a self service platform to maintain documentation, videos, demos, etc., Knowledge Owl (KO) came out on top. Their out of the box solution had much more functionality for the money and was solid.

Once we started uploading content, we had several questions as new users typically do, but the team at KO was ALWAYS ready, willing, and able to assist. Not being the most technical person, I never once felt like I was bothering them.

We also had the KO team assist with integrating our ticketing system and mirroring the CSS of our public site. All was fairly seamless and the team was extremely responsive throughout.

Being that we built our KO site as private where our customers need to log in to access company-specific information, we also utilize KO's password management.

Overall, I could not be more pleased with this solution and the KO team. They are really fantastic, extremely responsive. And, they are constantly improving the platform! Great product and Great People! Thank you KO. We look forward to working with you for a VERY long time to come...

Avantages

- Robust
- Easy to use
- Customer Service (top notch!)

Inconvénients

None that I can think of right now. This company is really doing a great job and from our standpoint is a leader in the knowledge base space.

Traduire en français

Réponse de KnowledgeOwl

Thank you so much, Kristen! We super appreciate the awesome review! -Marybeth

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Brian W.
Traduire en français
Traduire en français

KnowledgeOwl wins on customer responsiveness & functionality implementation

Publié le 01/04/2016
Provenance de l'avis : Capterra

As someone coming from the high-end CMS authoring tools of Madcap Flare, RoboHelp, and HelpStudio, KnowledgeOwl has a lot more of the features that I expect to see from a CMS system with the additional bonus of having a team willing to go the extra mile to implement tweaks for their customers.

It's a perk, especially compared to the stand-alone systems, where "can I do this?" usually returns a response of "you get what you get and LIKE it. Oh, we also just rolled out a $1500 update. Go buy that, it has that little tweak you want. Kind of. But not really. Oh, and you should spend eight hours tracking down a solution to the problem you're having in our forums, because what you want to do isn't part of this release. That's in the next release. We promise."

Not that I'm bitter.

That doesn't seem like much when you're working on a sedate development environment. Having the time to sit down and really chew on some Javascript is part of it, but when your only free time to breathe or do a little research on the site interface issues is during your morning bus commute, it's a huge impact to your daily work routine.

When you're trying to slam out content that changes on a daily basis, not having the time to implement a backend code tweak for your site while keeping up with your dev team's amazing ability to crush deploy deadlines like empty Red Bull cans makes it hard to get those tweaks to your backend integrated in a timely manner. But KnowledgeOwl has been responsive, helpful, and reasonable - to the point where I don't mind waiting a day or so to get an answer back or telling my team "I asked KO about it, they're figuring out a fix for that."

I am not a huge fan of CMS hosting apps and sites from a purist's standpoint, but KnowledgeOwl makes me think I may become a convert.

Note détaillée

Simplicité d'utilisation
Support client

Erika Y.
Traduire en français
Traduire en français

Great customer service, wish there were more capabilities

Publié le 29/03/2016
Provenance de l'avis : Capterra

Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system.

Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases.

The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes.

Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway.

The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out.

Note détaillée

Simplicité d'utilisation
Support client

Dranilda F.
Secteur d'activité: Logiciels
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

One of the best and most seamless solutions we've implemented

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/03/2019
Provenance de l'avis : Capterra

We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.

Avantages

Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.

Inconvénients

I can't think of anything that stands out as a con.

Traduire en français

Réponse de KnowledgeOwl

Yay! Thanks so much for the awesome review!

- Knowledge Goddess / Chief Executive Owl

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

David A.
Secteur d'activité: Machines
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français
Traduire en français

The way SAS should be

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 07/11/2018
Provenance de l'avis : Capterra

We needed a replacement for Crowdbase which is turning off their platform at the end of the year. After a through search for a replacement, Knowledge Owl came out as the clear winner on every one of our requirements. First and foremost, we needed the ability to mimick the look (to some degree) and interaction behavior that our users had become used to in Crowdbase. KO provided this. The KO feature set is actually overkill for our needs, but very solid and not so granular that a none coder can't get things done without support. However, when you need support, KO REALLY shines. They are a relatively small organization, but growing, so they can really provide personal service. If KO can find that magical balance of growth (which will come just based on how great a platform it is), and continue the quality of service, they will own the knowledge base space.

Avantages

Simple: Incredible feature set, affordable, and best of all...world class technical support

Inconvénients

Nothing to report. We are in the process of establishing our site and as of yet nothing in the onboarding process has been a problem.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9,5/10
Basé sur 208 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

KnowledgeOwl - Prix

KnowledgeOwl - Prix

À partir de
79,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,9/5
Basé sur 208 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

KnowledgeOwl - Fonctionnalités

KnowledgeOwl - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,8/5
Basé sur 208 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

KnowledgeOwl - FAQ

KnowledgeOwl - FAQ

Voici quelques-unes des questions fréquentes sur KnowledgeOwl.

Q. Quels sont les types de licence disponibles pour KnowledgeOwl ?

Types de licences disponibles pour KnowledgeOwl :

À partir de: 79,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel KnowledgeOwl ?

Nous n'avons pas d'informations sur les fonctionnalités de KnowledgeOwl.

Q. Qui utilise KnowledgeOwl ?

Utilisateurs habituels du logiciel KnowledgeOwl :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues KnowledgeOwl est-il disponible ?

Langues dans lesquelles KnowledgeOwl est disponible :

anglais

Q. Quels sont les types de licence disponibles pour KnowledgeOwl ?

Types de licences disponibles pour KnowledgeOwl:

Abonnement

Q. KnowledgeOwl prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par KnowledgeOwl.

Q. Avec quelles applications KnowledgeOwl peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par KnowledgeOwl.

Q. Quelles sont les ressources d'aide disponibles pour KnowledgeOwl ?

Ressources d'aide disponibles pour KnowledgeOwl :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo