--- description: JIRA Service Management : qu'en pensent les utilisateurs ? Lisez les avis sur JIRA Service Management, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels helpdesk](/directory/287/help-desk-ticketing/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.fr/software/91811/jira-service-management Page : 1/32\ Suivant: [Page suivante](https://www.getapp.fr/software/91811/jira-service-management?page=2) > Jira Service Desk est un logiciel de gestion de service qui relie l'informatique à l'entreprise grâce à une résolution rapide et transparente des demandes des clients. Basé sur le moteur de flux de travail Jira d'Atlassian, Jira Service Desk propose une plateforme collaborative, une base de connaissances à faible coût, facile à configurer et modulable, très souple et qui confère efficacité et simplicité à l'expérience utilisateur. > > Conclusion : 768 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 768 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Atlassian - **Pays**: San Francisco, É.-U. - **Entreprise fondée en**: 2013 ## Contexte commercial - **Prix à partir de**: 20,00 $US - **Type de licence**: (Version gratuite disponible) (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Windows (sur site), Linux (sur site), Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, chinois, chinois traditionnel, coréen, danois, espagnol, français, hongrois, italien, japonais, norvégien, polonais, portugais, russe, suédois, tchèque - **Pays disponibles**: Afrique du Sud, Albanie, Allemagne, Angola, Arménie, Australie, Autriche, Azerbaïdjan, Belgique, Biélorussie, Brésil, Bulgarie, Canada, Chine, Chypre, Corée du Sud, Croatie, Danemark, Espagne, Estonie et 33 de plus ## Fonctionnalités - API - Accès mobile - Alertes par e-mail - Alertes/Notifications - Alerts/Escalation - Analyse du service client - Analytique - Application mobile - Asset Lifecycle Management - Audit des problèmes - Autoresponders - CRM - Catalogue de services - Champs personnalisables - Chat en temps réel - Codes-barres et RFID - Collaboration en équipe - Communication multicanal - Contrôle du processus d'approbation - Contrôles/Permissions d'accès ## Intégrations (98 au total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... et 83 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de prise en main à distance](https://www.getapp.fr/directory/563/remote-support/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) ## Logiciels similaires 1. [Action1](https://www.getapp.fr/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 2. [PDQ Deploy & Inventory](https://www.getapp.fr/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 3. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.5/5 (695 reviews) 4. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.getapp.fr/software/9964/wrike) — 4.4/5 (2984 reviews) ## Avis ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *7 novembre 2025* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Inconvénients**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "An Excellent Service Management Tool For Small and Large Organizations" — 5.0/5 > **Adebayo** | *12 février 2025* | Santé, bien-être et fitness | Taux de recommandation : 10.0/10 > > **Avantages**: We have used Jira Service Management for a while to manage IT requests in my organization and the part I love most about it is the simplicity of use. From the dashboard, it's easy to have an overall view of pending requests and easily manage the requests. With Jira Service, our support team is quickly able to triage, diagnose, and resolve any ticket within the organization. > > **Inconvénients**: While it's a great tool, we sometimes have issues with the email component. Our customers send requests via email and widgets and the widget works perfectly. But sometimes, we don't get the issues sent via email on the Service Desk Dashboard. In some rare cases too, when we reply to a customer, the customer doesn't get the email and this leads to a breakdown in communications and support. > > Overall, it's a wonderful tool and it has helped make the team more efficient. The ease with which we can accept requests, track progress, and also notify customers has really helped us to remove the difficulty we had with resolving customer issues. It's also great that requests can be linked to Jira tickets allowing for easy reference to existing and collaboration between our customer support team and our technical team. ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *8 septembre 2025* | Logiciels | Taux de recommandation : 1.0/10 > > **Avantages**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Inconvénients**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 janvier 2026* | Défense et aérospatiale | Taux de recommandation : 3.0/10 > > **Avantages**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Inconvénients**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Automate business process across multiple departments" — 4.0/5 > **Julio** | *22 janvier 2025* | Automobile | Taux de recommandation : 7.0/10 > > **Avantages**: It makes managing IT requests and incidents much more streamlined. The customizable workflows and automation features save a lot of time and help keep everything organized. We have digitalized many workflows across multiple departments not just IT > > **Inconvénients**: The learning curve can be a bit steep for new users, especially when setting up workflows. We went through too much trial and error to get some basic stuff done > > Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve collaboration. Good to automate another business process from other departments like finance selling team or HR ----- Page : 1/32\ Suivant: [Page suivante](https://www.getapp.fr/software/91811/jira-service-management?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91811/jira-service-management) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées