LogicMonitor leverages built-in intelligence to automate the setup and maintenance of IT monitoring. Our SaaS-based platform deploys rapidly and evolves with organizations over time to handle the adoption of new technologies. Our library of 1000+ LogicModules, preconfigured monitoring templates, know which metrics matter and what to alert on.
The platform is scalable, capable of providing granular performance data for environments with 25-25,000 devices, whether infrastructure is on-premise or spread across private and public clouds or multiple customer locations. LogicMonitor delivers a unified monitoring solution, combining in-depth performance metrics, rich dashboards, preconfigured alerts, and custom reports.
These features combine to generate actionable insights that help guide business strategy and deliver outcomes. On top of that, LogicMonitor’s support team is unmatched in their technical expertise and willingness to tailor solutions to individual organizations. We are the only monitoring platform positioned to outpace the rate of technological change facing the modern business.
At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell.
We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three.
When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more.
They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.
Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive.
I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.
It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)
When we approached our monitoring project, we evaluated a number of different solutions. We'd been using Solarwinds for several years and we simply felt that it wasn't the right product for us. That isn't to say that Solarwinds isn't a good product! We used it significantly over the years but we needed something that fit us as an overwhelmed and understaffed IT Team better. We are a small company of about 250 employees and 5 offices across the US and many remote employees around the world. When we came upon LogicMonitor, it was clear that this was a different product and company. They were incredibly helpful during our evaluation and even allowed us to extend our trial period for longer than I am comfortable specifying (more embarrassing to me that our eval took so long). There are many factors that led us to choose LogicMonitor, but some of the biggest are: - Ease of Use: "Out of the box", they recognize and monitor so much of what we use, including the smaller vendors. If they don't recognize something, it is a fairly simple process to request that they add it to their software. Needless to say, this saves us a ton of time! In addition to recognizing the devices, they automatically add a set of monitors that they feel are the most important, but also give you the ability to easily disable what you aren't interested in or add additional monitors if they don't support something you wish to monitor. - SaaS: We knew we wanted something that could provide both internal and external monitoring, AND be available for our technicians, wherever they were. The lone drawback to their model is the number of internal servers required to monitor everything we wish to. For our main office, we needed to deploy a second server to complement the first because we were monitoring so much stuff. A very small price to pay for the ease of use and administration for the platform. - Price: Unlike many other vendors, LogicMonitor doesn't charge you per monitor, they only charge for the device. For example, in other products, a 48-port switch could use up 100+ monitoring licenses to monitor all ports and all of the critical switch functions. Logicmonitor only charges you 1 license to monitor the switch and you can have (I believe) an unlimited number of monitored items within that switch. For a smaller company like ours, cost is definitely a large factor and LogicMonitor was definitely a leader in this category. There are a lot of other factors that I could go into, but I'd rather not write a novel. Suffice to say that if you are in the market for a new monitoring solution, I HIGHLY recommend that you look into LogicMonitor. I'm confident that you will come away impressed and they will immediately become one of your top choices to implement!
Many of them mentioned above.
Not many, but the response time for requesting new device/vendor recognition could improve.
Hello, I will try to bullet out a list of pros and cons below. My overall impression of Logic Monitor is a positive one. I have been happy with the scale at which we are able to adopt the systems. In itself Logic Monitor is a great service but I'd like to see more invested to integrate with other popular monitoring services like PagerDuty, etc. A few minor inefficiencies in the UI, but nothing major for us. . and by the way your support is great!
Exceptionally consistent! It's easy to be confident that all our alerts across the board are consistent unless set otherwise manually.
-Flexible. I think the tool has just the right level of flexibility to it so that we can organize alerts and hosts in a manner that effectively aligns with our business.
Visibility. Implementing the tool right as really increased our team's visibility to our overall health and performance. It's been a great win.
Pagerduty integration. There is a lot that we use Logic Monitor for but it will never be our ONLY monitoring tool, as a result we need a service like pager duty as a central hub to manage and maintain our alert streams. It is incredibly cumbersome today to not have resolutions close out alerts in PagerDuty and also to not have alerts that are acknowledged in pager duty acknowledge in Logic Monitor. This is the most important con to us right now.
Transparency. There are some nice features that help you see the various alerts whether it's the alerts tab counters (that show on the main page) or the way hosts highlight when they have alerts associated. I would like to see more detail on those features, for example if there are 13 critical alerts, it would be nice to know how many are already Ack'd without clicking into the alerts tab and searching for those alerts. It would also be ideal if you could highlight the "hosts" on the hosts tab with the color of severity of their alerts. We spend a lot of time in the host view and being able to see a host highlighted yellow, orange, or red would be helpful to faster decision making.
The alerts dashboard is not clear for hosts that are in SDT. I would actually prefer not to see those hosts in the alerts totals on the alerts tab, or potentially make that configurable. It's confusing to go to that tab to see alerts for hosts that are in SDT and don't actually need immediate response, those and Ack'd errors could almost be their own tab.
Thanks for a great service and continued product development!
Our use case is centered on routers, switches, wlan and other infrastructure hardware components of the service-delivery stack as opposed to servers, applications, etc. Based on LogicMonitor's performance to-date, I would fully expect that we will expand its role.
In selecting LogicMonitor, we heavily weighted factors related to administrative overhead and convenience. On both counts LogicMonitor gets the highest marks:
1)We no longer spend time installing a bloated monitoring application on a server (physical or otherwise) or fighting to upgrade any part of the application's components.
2)We no longer spend time sustaining remote access mechanisms that make it cumbersome to view our monitoring data...wherever and whenever that data is needed, a browser is all that is required.
I highly recommend LogicMonitor as a source of powerful and valuable insight that can be leveraged to maximize the ROI of your IT service-delivery stack.
-Relatively low-effort administration
-Extensive "Out-of-Box" definitions supporting a wide range of vendor product families
-Time spent with LogicMonitor is time learning about the status of your IT Operations, not time spent fighting with a balky, uncooperative monitoring application
-Not every organization is ready, willing and/or able to transition from CAPEX thinking to the OPEX-centered SaaS world.
-Works best for locations with multiple Internet connections, since loss of Internet connectivity prevents the uploading of collected data to LogicMonitor's cloud processing: there is no local UI.
-Not suitable if your use case demands absolute (immediate ms-by-ms) real-time visibility: there is some latency involved in transmitting collected data to the cloud for processing and presentation.
I work for an MSP Logic Monitor has greatly simplified our monitoring issues, with the ability to place a collector anywhere and that doesn't require a VPN tunnel back to our office it has reduced our firewall maintenance cost greatly. The built it SNMP mib library has saved us countless hours trying import MIBs and trying to decide what to alert on. There are a few features that I would like to see implemented in a logic monitor, the ability to tie devices together so that if an ISP goes down we get one alert not 20 separate alerts for each device at that location. I would also like to see the creation of data sources be simplified, recently I attempted to create a data point that reported on a string and found it extremely difficult to have it report on more than one variable.
How easy it is to set up, the ability to deploy a collector in minutes and have an entire site monitored in a few hours.
customization is very difficult and reporting could be better.
A 14-day free trial is available.
Contact LogicMonitor directly for pricing information.
• LogicMonitor’s SaaS-based platform ensures scalability and ease-of-deployment across increasingly complex and geographically distributed infrastructures without additional hardware.
• Flexible architecture works with on-premise, hybrid, and cloud environments, meaning deployment models can be driven by business goals and not IT limitations.
• Automated monitoring templates give you the metrics you need with minimal configuration, freeing up team members for more strategic activities.
• LogicMonitor’s comprehensive platform with built-in alerting, reporting, and dashboards consolidates the need for multiple tools, allowing teams to do more with fewer resources.
• Monitor your entire infrastructure, including servers, storage and virtualization, networking, and cloud resources, to ensure application performance and availability.
LogicMonitor is a cloud-based monitoring solution that enables companies to easily and cost-effectively monitor the performance health of their entire IT infrastructure (e.g. public, private and hybrid cloud or on-site stacks), allowing them to perform mitigating actions before issues turn into full-blown operational catastrophes.
LogicMonitor is for IT professionals specializing in the Network Management, Data Center Networking, Virtualization, Storage, MSP (Managed Service Provider) and CSP (Cloud Services Provider) spaces.
LogicMonitor’s Monitoring Platform components include:
From fixing network performance issues to looking through logs for relevant security threats, IT professionals have a plate full of job functions to carry out every single day. And if your network is comprised of devices reaching up to the thousands, a 24/7 monitoring solution is a must-have in your IT toolbox.
To get started with LogicMonitor, you will need to install a lightweight data collector (a small Java app) on one Windows or Linux host inside your firewall, specify the devices you want monitored by entering the hostname or IP address, and ActiveDiscovery takes care of the rest. Using templates that work right out of the box, you are then given instant access to monitoring data via a single portal – no matter where you are, using any browser.
Whenever an issue is detected, alerts are sent via email, phone call (text to speech), text message, webhooks or via the web. Alerts can also be routed to different groups based on established escalation rules for device type, severity of issue and time of day.
LogicMonitor follows an alert severity hierarchy that determines whether or not an issue is worth waking users up at 2 a.m., like when a disk is already 95% full. Otherwise, warning emails should suffice. Alert thresholds are pre-configured based on industry best practices, but they can also be adjusted to suit your individual tastes and needs.
Traditional agent-based monitoring solutions require agent installation for each device being monitored in a network. This means that every time the monitoring solution is updated, each agent should be updated as well. Imagine that for a network of devices totaling, say, 10,000.
That’s not even mentioning the sometimes overly complex bureaucratic procedures to be hurdled for environments such as the government or very large corporations where each software installation must undergo an approval process. LogicMonitor requires a single data collector on one Windows or Linux host within your firewall.
ActiveDiscovery is a LogicMonitor functionality that automatically monitors newly added devices, allowing you peace of mind in the knowledge that they will be monitored right away, eliminating manual configuration and the possibility of human error.
Once a device is identified, it is monitored for interfaces, physical disks, volumes, temperature sensors, virtual IPs, VPN links, applications and more.
LogicMonitor may be a hosted service, but no firewall modification is needed for your entire infrastructure to be monitored.
Instead, a single and lightweight data collector is installed on a host within your firewall, and the connection between the collector and LogicMonitor is encrypted and outgoing only, via port 443. All data you choose to send to LogicMonitor, such as IP addresses, are stored encrypted in LogicMonitor databases.
One important ingredient of effective trend estimation and efficient IT budget forecasting is relevant long-term data.
LogicMonitor stores data for up to one year, allowing you to see historical trends, detect usage patterns and estimate requirements for future growth.
LogicMonitor integrates with technologies like ServiceNow, NetApp, PagerDuty, ConnectWise, OneLogin, Puppet Labs, Atlassian HipChat, Rightscale, Twilio and more. Check out the full listing of business apps that integrate with LogicMonitor.
LogicMonitor’s native API client can also be used to integrate with your company’s web and mobile applications, even desktop system management tools. Aside from automatically adding and removing hosts to be monitored as your infrastructure scales up or down, it can be used to download historical graphs and data without needing to access the web interface.
LogicMonitor follows a monthly subscription plan. Visit the website for more pricing information.
Voici quelques-unes des questions fréquentes sur LogicMonitor.
Types de licences disponibles pour LogicMonitor :
Type de licence: Abonnement
version d'essai gratuite: Disponible
A 14-day free trial is available.
Contact LogicMonitor directly for pricing information.
Fonctionnalités du logiciel LogicMonitor :
Utilisateurs habituels du logiciel LogicMonitor :
Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME
Langues dans lesquelles LogicMonitor est disponible :
Types de licences disponibles pour LogicMonitor:
Appareils pris en charge par LogicMonitor :
Applications s'intégrant à LogicMonitor :
Autotask, Bitium, ConnectWise Manage, ConnectWise UK, HipChat, OpsGenie, PROMYS Enterprise PSA, PagerDuty, Stride, VictorOps
Ressources d'aide disponibles pour LogicMonitor :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo