LogicMonitor

4,6 (113)
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En savoir plus sur LogicMonitor

Au cœur de la révolution de l'information, la surveillance est clé. Les entreprises ne se demandent plus : "Qu'est-ce qu'il s'est passé ?", mais prévoient plutôt les événements à venir, résolvent les problèmes avant qu'ils ne se produisent et se servent des données pour ouvrir la voie à de nouvelles opportunités.

LogicMonitor s'engage à faire progresser la technologie des entreprises pour leur permettre de s'améliorer dans tous leurs domaines. Après tout, la surveillance ne devrait pas seulement aider les entreprises à voir ce qui se trouve devant eux, mais aussi créer de nouvelles opportunités de croissance.

Une vision répondant à un seul précepte :

démarrez

Aujourd'hui, la surveillance permet au monde professionnel de continuer d'évoluer. LogicMonitor surveille toutes les infrastructures, des locaux sur site au cloud. En quelques minutes, le logiciel permet aux entreprises de faire progresser leur technologie, garantissant ainsi que les passagers aériens ne sont pas bloqués en raison d'interruptions du système, que la nourriture reste à des températures sûres ou qu'un logo de chargement n'interrompt pas la diffusion en streaming de vos émissions préférées.

Accélérez

La surveillance devrait faire plus que visualiser les informations d'aujourd'hui et ouvrir la voie à de nouveaux moyens de développement pour les entreprises. Au-delà de l'autonomisation offerte à ses clients, le logiciel cherche à constituer la plateforme de surveillance la plus extensible au monde. Lorsque les clients peuvent résoudre des problèmes de manière proactive, cela leur permet de se concentrer sur la maintenance et l'innovation.

Changez de direction

Alors que l'intelligence artificielle et le machine learning passent de scénarios de science-fiction à des réalités quotidiennes, cette technologie permet aux entreprises de prédire les évolutions futures. Collaborer étroitement avec les clients permet de comprendre leurs risques et d'anticiper leurs besoins, en fournissant des informations qui leur ouvrent l'esprit.


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Avis

Note globale

4,6 /5
(113)
Rapport qualité-prix
4,3/5
Fonctionnalités
4,5/5
Simplicité d'utilisation
4,3/5
Support client
4,6/5

Vous avez déjà LogicMonitor ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 113
Sean
Sean
Note globale
  • Secteur d'activité : Automobile
  • Taille de l'entreprise : 1 001–5 000 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

When Cloud Monitoring Makes Sense

Publié le 15/02/2016

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years...

At this time I am on v.71 with Collectors at version 20. I began using LogicMonitor around 2 years ago. It was one of the best "outsourcing" decisions we have made. Now have nearly 550 nodes in our environment and a countless number of stock and custom datasources we are alerting on utilizing a range of collection types including SNMP, WMI, Groovy, and Powershell.

We previously used OpManager and had considered SolarWinds (I used it in a previous enterprise and was very happy with it). In the end, there were a couple factors that lead us to LM and kept us there. First, we are a very lean shop, and the manpower cost of standing up a new monitoring platform along with maintaining yet another machine, while minimal, was going to take time and that was a consideration. Second, we had a lot of stuff we wanted to monitor on each server and a bunch of product owners we wanted to have the ability to monitor thier products, the way they measured that didn't work against us. Finally, we wanted a way to monitor both internally and externally since we ourselves are a SAAS provider. LM satisfied all three.

When we first came on board, they were reasonably new, and the turnaround time on custom datasources was minimal. I guess they are a victim of their own success, my one and only criticism is that now the turnaround on datasources is measured in months not hours. Otherwise, they are hitting on all cylinders. Their java collector is lightweight and can handle a good deal of throughput, I myself have between 100-150 nodes on my larger collectors with 1-minute collection on most datapoints. They have been in a positive development cycle over the past 18 months as they rolled out a new UI for not only for their App but their support site as well. I like how they did some hand holding for us "old timers" who had grown used to the utilitarian and direct legacy UI. They let us run that if we chose to, but introduced new dashboard and service elements in the new UI only, giving us more carrot than stick to make the leap. They are continuously improving their interface, especially their dashboards, giving us the ability to embed third party graphs (in our case some New Relic APM elements) into their layout. I am hoping they will allow us to soon provide a way to embed our LM dashboards into other iframes or share out directly. As a whole, the product is barely recognizable as it was when we came on board, yet every bit as functional with certain elements such as bulk alert tuning and multi-instance management providing even more.

They have released a native iPhone application, it is good for alerting, however they have a good way to go to make it more usable overall. If they do to it what they have done to the web portal, it will be amazing. As it stands, our entire department has the application loaded and peek at it throughout our off hours, acknowledging alerts that we may not have seen yet because of the way our escalation rules have been written. It gives us some advance notice to spot a trend from other departments before it lands on our laps. The escalation rules and who they go to are fully tweakable as well as how users get alerted (email, sms, phone call). We have even begun alerting automation scripts to fire off on certain alert types. They have listened to their customers and continue to act on our needs. When renewals come up, there is no debate that we will keep them. They have become an embedded resource and so long as they keep performing at this level they will remain there.

Avantages

Their drive to improve the product! It's hands down the nicest evolution of a product over a short span I have seen. Their product is continually getting enhanced, new datasources are being added to the library, new features into their mobile app and new content in their training sessions. I spoke to many of their pro's in the review, but their continuous improvement cycle is truly impressive.

I also want to give a special shout-out to the help-desk for helping me out of many datasource woes.

Inconvénients

It may not be a major part of their value proposition to new customers, but datasource creation was part of the pitch for us old timers. In the beginning I loved how quickly their folks could crank out an oddball datasource for me. Now don't get me wrong, their help-desk definitely hits the mark for fixing some of my minor mistakes in datasource creation, but when I need something deep I got to wait months. In case LM is looking at this, I'm specifically awaiting a google analytic integration which I saw advertised on your site but didn't exist (to your credit, thanks for taking it down after we found that out.)

Adam
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 201–500 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

LogicMonitor from a System Administrator View

Publié le 18/05/2023

Avantages

I like how it is very agnostic with the platforms it monitors. It can (with effort) monitor anything you want. Their customer service is top top TOP tier. I also like its integrations and the module exchane.

Inconvénients

I feel like RCA can be approved upon. I also feel like actually creating monitors can be quite difficult if its custom.

Phil
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 3.0 /10

An exercise in sadness

Publié le 18/05/2023

This is supposed to replace our existing monitoring tools, but has caused extreme frustration with...

This is supposed to replace our existing monitoring tools, but has caused extreme frustration with those of us tasked with building, monitoring, and maintaining it.

Avantages

I can't think of much that I have found that I like.

Inconvénients

The learning curve is steep. Coming from other products (SolarWinds and WhatsUp Gold), there doesn't seem to be much commonality in how things work. There don't seem to be any preconfigured settings for common devices that would get things usable quickly, everything feels like it is building it from scratch and learning how LM does things. While extremely customizable, I don't have countless hours to make this work. I want to be able to monitor things and customize when necessary.

David
Note globale
  • Secteur d'activité : Produits pharmaceutiques
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

LogicMonitor Review

Publié le 18/05/2023

My experience with LM has been very good. We're currently in the process of revamping the tool in...

My experience with LM has been very good. We're currently in the process of revamping the tool in our infrastructure and that's been going smooth.

Avantages

LM has tons of features that enable monitoring of very intricate pieces of the infrastructure.

Inconvénients

Due to there being so many intricate pieces, fine tuning everything can be time consume and a little difficult to get correct without learning the tool inside and out.

Ian
Ian
Note globale
  • Secteur d'activité : Biens de consommation
  • Taille de l'entreprise : 1 001–5 000 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Fantastic Monitoring Tool

Publié le 04/12/2018

We've been a customer for over a year and have had nothing but a positive experience. We run lean...

We've been a customer for over a year and have had nothing but a positive experience. We run lean and needed something that wouldn't require a lot of our time and energy to keep running. It also made sense to get something that was cloud based so that if we have our own infrastructure problems it won't necessarily knock out the monitoring that's alerting us on those issues. Chat support is good and available 24/7 and we have a dedicated customer success team contact who can assist with any escalations, questions, or concerns we have.

Avantages

It's relatively easy to use while at the same time offering tons of features that you can use to optimize and proactively solve problems. There's a low barrier to entry to start gaining actionable insights into your environment and minimal tweaking is needed. The alerting customization is excellent and it's easy to make sure the correct person or team has access to the alerts they need with easy escalation to a text or phone call if a critical alert isn't acknowledged.

Inconvénients

It monitors all sorts of metrics for different services, but sometimes it's difficult to determine what a metric is actually telling us.
The mobile app is just ok. It is good for quickly acknowledging alerts, but not much else. We have different teams that only need access to certain devices, but the app shows everything. Push notifications would be nice too!

Afficher 5 avis sur 113 Lire tous les avis

LogicMonitor - FAQ

Voici quelques-unes des questions fréquentes sur LogicMonitor.

Types de licences disponibles pour LogicMonitor :

  • À partir de : 3,00 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel LogicMonitor :

51–200, 201–500, 501–1 000, 1 001–5 000

Langues dans lesquelles LogicMonitor est disponible :

anglais

Appareils pris en charge par LogicMonitor :

Applications s'intégrant à LogicMonitor :

Autotask PSA, ConnectWise PSA, PagerDuty, ServiceNow, Slack, Twilio

Ressources d'aide disponibles pour LogicMonitor :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Support 24/7 (réponse directe), Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour LogicMonitor.