Field Harmony a été construit par le propriétaire d'une entreprise de réparation d'appareils électroménagers. Cette entreprise en connaît donc un rayon à propos de la gestion des interventions. Field Harmony a été conçu dès le départ pour se concentrer sur les problèmes et les défis commerciaux exacts auxquels sont confrontés les opérateurs de services actuels.
I was kinda hesitant to put our whole operation under an online app. It's just like trusting another person you don't know to manage your money. We are currently still in the trial phase as far as I'm concerned still. Paul has always been able to answer any questions I have., so I would give there customer support a gold star and in this case I guess it's 5 gold stars. The inventory tracking and reorder setup seems to be working as described.
It has saved our technicians a lot of time since they don't have to worry about not having the right parts on board. They also don't have to do a 3 hour truck inventory every month which in costs us a lot in productivity. Our warehouse staff has also noticed similar results. i understand there are definitely more features, but we are implementing very slowly at this point.
Field Harmony has increased our overall productivity. It still has some features we haven't utilized. The is less room for human error.
It doesn't auto Maintain itself. There is still room for human error and is only as good as the people who use it. I would also like to see more utilization of bar code technology.
Look no further. This is it. If you need a cloud-based software package for your field techs and office to use, you've found what I would consider the best of the bunch. Easy to learn, easy to use, accessible for anywhere with an internet connection and the best feature that you don't have to use all that often, great support on the back end.
Field Harmony does customer management, inventory management, job management and reordering of inventory if you so desire. It's about as comprehensive a package as I've found and does everything I can think of wanting it to do other than the job for me! My company would still be using paper logs without this and in this day and age that's just now way to run a business. Look at Field Harmony and you'll be glad you did.
Easy to use
Easy to learn
Great tech support
It. Just. Works.
It isn't free? That's a con, right? Oh, and it doesn't actually do my jobs for me.
Just have to give some much deserved praise to this company. I was under a free trial but my life was very busy and I was unable to really get a feel for what the program would do. Paul reached out and offered to do a walk through online with me when things calmed down and even gave me another month trial so I could really assess the program properly. His view point of "treating others like he would like to be treated" is a HUGE selling point with me and he backs up the words with actions that proves that he is trying to help the appliance repair companies that use his program. I am working with the program now and really enjoying it!
Designed specifically for the appliance repair industry.
Easy to use.
GREAT customer service with quick response when questions/problems arise.
Haven't come up with any yet.
Pros: It. Just. Works.
Field Harmony does mapping, service scheduling, inventory management, customer management, parts ordering(if you want it to). It does pretty much everything you could need for your field techs to be successful. It works for small business or large and does what you need it to do.
Customer service is outstanding. They're on the ball addressing problems when they arise and are easy to get a hold of through email or phone and are always friendly and eager to help. You couldn't ask for better service.
Honestly can't think of any real flaws or cons in the system. Guess it would be better if it was free but that's not really much of a complaint.
Ive used FH for over a year now. Its been great. The office gals love it and after some working with it- the techs love it too. As the owner, I found this program to be very affordable and well worth the effort of moving from a paper based invoice to an email invoice. Its really helped organize my calls. No dropped calls, no forgotten invoices, no missed opportunities. Its been great. Paul has been very responsive in training me and assisting in learning the program. Very pleased with Field Harmony.
It has been a pleasure working with you. We are very thankful for your feedback and look forward to continuing to help you automate your service business.
Voici quelques-unes des questions fréquentes sur Field Harmony.
Types de licences disponibles pour Field Harmony :
À partir de: 15,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Field Harmony.
Utilisateurs habituels du logiciel Field Harmony :
Auto-entrepreneurs, Entreprises de taille moyenne, PME
Langues dans lesquelles Field Harmony est disponible :
Types de licences disponibles pour Field Harmony:
Nous n'avons pas d'informations sur les appareils pris en charge par Field Harmony.
Applications s'intégrant à Field Harmony :
Ressources d'aide disponibles pour Field Harmony :
FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo