Xola

Xola est une plateforme de réservation, de marketing et de distribution conçue pour les entreprises qui proposent des activités et des expériences.

En savoir plus sur Xola

Xola est une solution entièrement basée sur le web. Elle vous permet d'accéder à vos outils de gestion d'entreprise depuis n'importe quel appareil, partout dans le monde. Inutile de télécharger ou de mettre à jour un logiciel ; toutes vos données sont sauvegardées dans le cloud.

Différentes options tarifaires flexibles sont proposées et adaptées aux tour-opérateurs de toutes tailles.

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis, Canada, Royaume-Uni

Langues

anglais, espagnol, français, japonais

Images

Analytics and Reporting
Booking Management
En voir 3 de plus
Capture d'écran pour Xola : Analytics and Reporting Capture d'écran pour Xola : Booking Management

Fonctionnalités

Nombre total de fonctionnalités pour Xola : 49

  • API
  • Allocation de ressources
  • Analyse d'entreprise
  • Base de données de clients
  • Base de données des employés
  • Booking Management
  • Champs personnalisables
  • Conformité PCI DSS
  • Contrôle d'accès
  • Conversion de bases de données
  • Feedback à 360 degrés
  • Gestion d'e-mail marketing
  • Gestion de la communication
  • Gestion des activités
  • Gestion des affiliations
  • Gestion des calendriers
  • Gestion des canaux
  • Gestion des contacts
  • Gestion des employés
  • Gestion des remises
  • Gestion des ressources
  • Gestion des réservations
  • Gestion des stocks
  • Gestion des tickets de support
  • Gestion des événements
  • Historique des clients
  • Importation de données
  • Importation et exportation de données
  • Intégration de sites web
  • Intégration de tiers
  • Intégration des caisses
  • Intégration e-commerce
  • Invitations et rappels par e-mail
  • Mises à jour en temps réel
  • Notifications automatiques
  • Notifications par e-mail
  • Optimisation des taux de conversion
  • Paiements électroniques
  • Panier d'achat
  • Prise en charge de plusieurs devises
  • Questions personnalisables
  • Rappels
  • Rapports ad hoc
  • Rapports et statistiques
  • Rapports personnalisables
  • Suivi des conversions
  • Synchronisation du calendrier avec Google
  • Système de cartes cadeaux
  • Traitement des cartes de crédit

Alternatives

FlexBooker

4,8
Alternative n° 1 à Xola
FlexBooker est une plateforme de réservation et de programmation de rendez-vous en ligne qui permet aux clients de...

Agendize

5
Alternative n° 2 à Xola
Agendize est un logiciel de gestion relation client et expérience utilisateur. La plateforme dispose d'un agenda en...

Acuity Scheduling

4,8
Alternative n° 3 à Xola
Acuity est un logiciel d'agenda en ligne qui permet aux clients de planifier des rendez-vous en ligne, de remplir des...

FareHarbor

4,8
Alternative n° 4 à Xola
Ce puissant logiciel de réservation est conçu pour aider les entreprises de tourisme, d'activités et de location à...

Avis

Note globale

4,7 /5
(537)
Rapport qualité-prix
4,6/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,6/5
Support client
4,8/5

Vous avez déjà Xola ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Donnez votre avis !
Afficher 5 avis sur 537
Jose S.
Note globale
  • Secteur d'activité: Services et installations de loisirs
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Smooth operator, but there's definitely room for improvement and new features

Publié le 11/01/2019

Overall the experience has been transformative. However, we're coming from basically no booking...

Overall the experience has been transformative. However, we're coming from basically no booking software at all - before XOLA we had just implemented an extremely rudimentary home-grown solution in an effort to organize our burgeoning business and a significant shift in our business model that was producing a much higher level of traffic (and revenue.) As a result, we've been able to capitalize on these new channels and really bring our business to another level. There's hiccups, as with anything, but we've seen the software maturing and changing to accommodate and scale up, and we're very happy with the results. I recommend this software for any small to medium-sized business that is looking for a solid, smooth booking experience. As the software improves, I believe there's a very good chance that it will become a best-of-breed app and is absolutely worthy of consideration.

Avantages

Without a doubt this is a smooth app that knows what silk feels like. The UI has gone through some great improvements that have improved the silkiness to a degree even silkworms would be jealous of, but it's clear that they're taking the time to listen to their users in the development process and that's important. Performance is more than just good, it's Tony-the-tiger great. Smooth and well executed interface. It's missing features - some of them might be important to you, it's hard to say - but the devs do a great job of listening to feature requests and we've seen real, significant improvements all around. That's the sign of a maturing application.

Is it best-of-breed? Hard to say, and I'm sure there's arguments for and against, but I'll give them this: their support is out-freaking-standing. That alone is worth a few awkwardly implemented features or some gaps in how things are executed. If there's a problem, you connect to a staff that takes their support work seriously. I'm surprised they don't hop in a plane and come to your computer and help you out - they legitimately take every step just shy of that in an effort to find a solution. It's impressive and it outshines any downsides you might find in the app itself. Is there always a solution? No, that's unrealistic. But they often find a workaround and if they can't they'll make sure the devs know there's a gap that's been discovered and that needs to be looked at. Great, great support team.

Inconvénients

There's feature gaps. Depending on any number of factors the software just doesn't quite fit - but it's close. Usually close enough - there's often a workaround that is... well, good enough. And you hope the devs close up the gap or shore it up and it won't get any worse. For the most part that happens, but when there's a 'feature release' you hold your breath and a lot of times you're left thinking to yourself "what? there's so much better things to have spent man-hours on than that..." To be fair, I've often found the implemented features to be useful once I've worked with them but there's still features - things I would consider fundamentally necessary - that haven't been implemented. It's a fail, but a relatively minor one. At least, for us - ymmv.

Réponse de Xola

Thank you so much for your feedback! We are always happy to see our customers enjoying our software, and be willing to give this kind of feedback as well. It is customers like you that help us grow and become better for our customers. We value your words and want to know how you feel about Xola. I want to reach out and get more information on the gaps you see with the software and what we can do to fix them. Again we really appreciate the time you took to give us this feedback and I look forward to connecting with you soon. - Jessica

Paul W.
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Absolutely the most feature packed booking software with amazing customer service!

Publié le 17/03/2020

I've been with XOLA from our start. It's been one of the key factors in our success, because I...

I've been with XOLA from our start. It's been one of the key factors in our success, because I have been able to adapt what XOLA provides to what we need. The absolutely greatest benefit to our business is the lighting fast customer service via a very easy to use chat window right on the lower right corner of the interface. I get answers for my customers in seconds and solutions to whatever problem we have in a minute. I haven't found any other booking software out there that can match it.

Avantages

XOLA has incredible flexibility when compare to other escape room booking software I've compared it to in the 2+ years I've used it. I have comparison shopped all the other booking software out there and haven't found anything that compares to what you can do with XOLA. From the visual presentation to the customer, to creating coupons and discounts, to arranging pricing and schedules for rooms. Nothing comes close. XOLA is PACKED with integrations with other software and gives you access to data from your bookings that I haven't found anywhere else.

Inconvénients

I will admit I'm not a fan of the 6% booking fee passed on to my customers. Our bookings actually increased when we implemented it, and it does give me access to all of XOLA's features. Yes, Americans are conditioned to tacked on taxes, fees and other charges for online transactions, but that doesn't mean I have to like passing on cost to my customers.

Réponse de Xola

Paul-

Thank you so much for the glowing review. We're glad the upgrade to Flex has been fruitful and that you are continually satisfied with our product and service.
Best,
Sophie

Caitlin M.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Excellent interface and usability but rigid in its features and customization

Publié le 03/05/2018

Easy to train staff, nice mobile features.

Easy to train staff, nice mobile features.

Avantages

Easy to train staff on. If you can work an iPhone you can work on Xola.
Good mobile access for staff

Inconvénients

- Very little customization available for unique businesses
- Limited accounting reports that take heavy editing in Excel to get the needed information
- Organizes by customer email instead of name, can create major problems.
- Europe based support team so finding a time to connect with them can be tough
- No ability for Admin accounts to make edits or corrections to individual sales, especially frustrating on the accounting side.
- No archiving feature for product listings. So old products remain on all active inventory lists, becoming very cumbersome to search through.
- Easy software for small/medium sized companies, not good for larger companies
- Limited marketing features and hard to customize
- The biggest issue for us is limited reporting especially on the accounting side. For database software, that is a huge drawback. I should be able to create and run custom reports on all of the info in the system but your stuck with a rigid structure that you then have to edit and narrow down in Excel, taking lots of extra time. We won't be able to stay with Xola as we grow unless this feature improves.

Réponse de Xola

Hi Caitlin!
Thank you for the candid feedback. We really appreciate customers like you who give us the feedback like this so we can grow. I wanted to address your concerns and reach out to you over some of them as well. We have some new features that I believe your company will benefit from and I am going to make sure they are turned on for you and that you are aware of them. Our Support Team is based out of US as well as Europe so we can give 24 hour support. You can reach out via chat, email, or phone anytime of the day and there will be someone available to help. I look forward to connecting with you to talk over your feedback soon! -Jessica

Pelin U.
Note globale
  • Secteur d'activité: Hôtellerie
  • Taille de l'entreprise: 10 000+ employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Xola is great for tour and activity management

Publié le 26/11/2020

Xola is useful for us to collect and manage all bookings from a single platform with really low...

Xola is useful for us to collect and manage all bookings from a single platform with really low commision rates. So far we enjoy it a lot.

Avantages

It is great to manage all our events at one place and accept bookings from all online distribution channels that we are present. Google Analytics integration is extremely useful to follow the success metrics directly from Google Analytics panel.

Inconvénients

Xola works definitely perfect for us, so far we haven't experienced any problem that deserves to be noted here. We are extremely satisfied with our experience with Xola Online booking System so far.

Chavonda G.
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

xola

Publié le 03/10/2019

My experience with xola has been great and I also like the fact that they are continuing to grow...

My experience with xola has been great and I also like the fact that they are continuing to grow and develop new things to change or add to make the software even better keeping up with time and market industry staying on top of things in developing new and more ways to use the software.

Avantages

I love this software I use it every day for my Escape Room. It does everything I need all in one place to me it is exactly what I need for my booking software for escaperooms

Inconvénients

nothing least about it but one thing is the ability to stop negative reviews from being posted that's the only thing everything else I love it.

Réponse de Xola

Hi Chavonda,

Thanks for taking the time to leave us a review. I'm glad you find Xola to meet your needs in an Escape Room Booking Software. We're glad to partner with businesses like yours!

Cheers,
Sophie

Afficher 5 avis sur 537 Lire tous les avis

Xola - FAQ

Voici quelques-unes des questions fréquentes sur Xola.

Types de licences disponibles pour Xola :

  • À partir de: 199,00 $US/mois
  • Essai gratuit: Non disponible

Nous n'avons pas d'informations sur les fonctionnalités de Xola.

Utilisateurs habituels du logiciel Xola :

PME, Grandes entreprises, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Langues dans lesquelles Xola est disponible :

anglais, espagnol, français, japonais

Appareils pris en charge par Xola :

iPhone, iPad

Applications s'intégrant à Xola :

APIANT, Authorize.net, Constant Contact, Google Analytics, Mailchimp, Smartwaiver, Stripe, Wherewolf, Wordpress, Xero

Ressources d'aide disponibles pour Xola :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Xola.