Cayzu

Cayzu

Logiciel de service client et de cas d'assistance

5/5 (29 avis)

Cayzu - Présentation

Description du logiciel Cayzu

Cayzu est un logiciel cloud de support client conçu pour améliorer l'expérience des clients en besoin d'assistance. La plateforme permet aux utilisateurs de gérer toutes les demandes d'assistance depuis un portail dans le cloud, par téléphone, e-mail, Facebook, Twitter ou même appareil portable. Cayzu prend également en charge plusieurs produits, marques et flux de travail.

Cayzu permet aux organisations de garantir à leurs clients d'obtenir de l'aide en toutes circonstances grâce à un portail en libre-service pour les marques. Permettez aux clients de soumettre et de suivre leurs cas d'assistance à tout moment ou fournissez des réponses automatisées 24h/24, 7j/7. Personnalisez tous les aspects du portail client de l'utilisateur final, notamment par un logo, des couleurs et même une URL personnalisés.

Avec Cayzu, les utilisateurs peuvent répondre aux commentaires sur les réseaux sociaux depuis un portail unique. Les agents n'auront pas à jongler entre plusieurs profils de réseaux sociaux, écrans et boîtes de réception pour prendre en charge et résoudre les problèmes. La base de connaissances, la technologie d'autosuggestion et la création de cas d'assistance de Cayzu peuvent être intégrées à des sites web sous la forme d'un simple widget.

La base de connaissances de Cayzu utilise des outils tels que Google Analytics, permettant aux utilisateurs de surveiller l'utilisation des articles et d'établir des classements pour déterminer les plus efficaces. Les rapports et les tableaux de bord viennent en aide aux équipes d'assistance grâce à des informations essentielles leur permettant de réagir rapidement et efficacement.

Cayzu - Présentation

Prix

À partir de
4,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Cayzu - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour Cayzu : Identify and resolve the most critical customer issues
Capture d'écran pour Cayzu : Identify and resolve the most critical customer issues Capture d'écran pour Cayzu : Reply with common snippets and answers, add internal notes and team members to address issues. Capture d'écran pour Cayzu : Customize and build functional reports on metrics that matter to your bottom line. Capture d'écran pour Cayzu : Integrations with the most popular software and apps and social media platforms. Capture d'écran pour Cayzu : Build reports that you care about. Capture d'écran pour Cayzu : A complete branded self service portal, with articles, k-base, and more.

Cayzu - Avis

Note globale
5
/
5 29 avis
Excellent
28

Très bien
1

Moyen
0

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.9
Fonctionnalités
5
Simplicité d'utilisation
4.9
Support client
4.9
100% des utilisateurs recommandent cette application
Marc S.

US DataVault loves and appreciates Cayzu!

US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution!

We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction.

As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented.

Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service:
Round Robin (Automatic distribution of tickets)
SSO added to the agent portal
Integration into HubSpot CRM
Push notifications added to the Android App
Ability to set time zone by agent
Added support for the Arabic language
Ability to export products
Ability to specify the primary group
New exportable fields on the ticket grid

It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients.

With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links.

One area Cayzu really shines is in Training. A few recent titles are:

How to impress your customers and provide exceptional support.
How to tailor to the millennials and let them help themselves.
Learn the best ways to organize your support emails.
Join in a Q&A session so your questions are addressed real time.

In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?


Traduire avec Google Translate
Christine G.

It was very interesting to view a new Helpdesk software that will support internal and...

The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.


Traduire avec Google Translate
Vadim S.

Cayzu allows me to save countless hours

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!


Traduire avec Google Translate
Pete R.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for...


Traduire avec Google Translate
Robyn M.

This software is fantastic with great user-friendly ease.

I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.


Traduire avec Google Translate
Marc S.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

US DataVault loves and appreciates Cayzu!

Logiciel utilisé Autre pendant plus de deux ans
Publié le 26/05/2017
Provenance de l'avis : SoftwareAdvice

US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution!

We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction.

As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented.

Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service:
Round Robin (Automatic distribution of tickets)
SSO added to the agent portal
Integration into HubSpot CRM
Push notifications added to the Android App
Ability to set time zone by agent
Added support for the Arabic language
Ability to export products
Ability to specify the primary group
New exportable fields on the ticket grid

It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction.

Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients.

With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links.

One area Cayzu really shines is in Training. A few recent titles are:

How to impress your customers and provide exceptional support.
How to tailor to the millennials and let them help themselves.
Learn the best ways to organize your support emails.
Join in a Q&A session so your questions are addressed real time.

In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?

Avantages

Speed, reliability, support, flexibility, customization, training and the fact they care enough to be very responsive to their Customers needs while they help that Customer support their own Clients.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Christine G.
Traduire avec Google Translate

It was very interesting to view a new Helpdesk software that will support internal and external.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 07/06/2017
Provenance de l'avis : Capterra

The benefits that you will get is the ease of use for the software. You will also get a central location where you can setup users, provide their permissions, create email addresses and assign users to their respective groups. That is a huge asset because it eliminates the middleman and the use of Active Directory.

Avantages

What I liked the most about the software is that it is accessible via phone or laptop along with the knowledgebase can be viewed on both as well. That will make for easy access for techs when they need to resolve an issue quickly.

Each agent has their own dashboard so there is an option for a To Do list that can be edited. The system also has a built in SLA system that allows for easier tracking of your tickets. Another great feature is that when a customer sends an email it creates a ticket and it is reported back to the customer so there is no waiting for a ticket number. IT appears that automation plays a huge part in this with the team collaboration. Support for multiple email addresses is supported as well when creating tickets. The grid can be customized to have several fields for the view setup. It has the ability to locate and arrange tickets according to groups or views and they can be assigned to other techs easily. That may be a good idea for some users dependent upon what department they work in. Columns can also be customized as well. I also think that it is a great idea that there are canned reports that are already included in the software. Data can be exported very easily with the click of a button. Users of the system can also be easily setup and assigned permissions without using Active Directory. The system can also handle the several products an brands at one time. The Admin Hub keeps everything in a central location

Inconvénients

What I didn't like about the software that there was no place for inventory to be recorded or accounted for.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Vadim S.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 2-10 employés
Traduire avec Google Translate

Cayzu allows me to save countless hours

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 06/07/2016
Provenance de l'avis : Capterra

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money. I did not understand what is it, at that moment, but decided to learn because i am always interesting in effectiveness improvement for my business.
I signed up for a free account, and I was setup in minutes. This product has saved me from trying to manage multiple emails from many different customers. Cayzu provides all features that I need for my small company. One portal for Agents and one for Customers and a Mobile App !!!

Avantages

The most valuable thing for me is there support team. They are always willing to help me out.

Inconvénients

I didn't find anything I did not like about it.

Traduire avec Google Translate

Réponse de Cayzu

Thanks for sharing! Glad you like it! www.cayzu.com

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Pete R.
Secteur d'activité: Services et technologies de l'information
Traduire avec Google Translate

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

Publié le 03/06/2017
Provenance de l'avis : Capterra

Avantages

This new version is really impressive. We're reviewing it now and it's light years ahead of trouble ticket software from years past. One of my favorite features is the independent fields setup. This allows us to create a decision tree that guides the agent through a step-by-step process for common issues. The interface is extremely intuitive and user-friendly on the front end, but it's highly customizable too. We can set the system up to do what we want, where we want when we want, that's a real bonus for streamlining our helpdesk operation. I also love the mobile app support for our field techs, they can easily update tickets when they're out doing a service call or a desktop fix. I've been a Helpdesk agent as well as a Supervisor, and I really wish we had a ticketing system like this when I was still a front-line tech. It's great for us on the management end in terms of capability, flexibility, open-ended architecture and all that, and it'll be just as great for our customer facing work teams who use it every day. The bottom line is serving our clients, and the new Cayzu release will really help our helpdesk to help our clients. That's a lot of help! Great job guys.

Inconvénients

It's hard to say. We're still in the evaluation phase. There's so much capability in there it's difficult to know what we might run across. We'll be making the most of the customization capability; that might take some doing but the learning curve looks fairly straight-forward.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Robyn M.
Secteur d'activité: Art/artisanat
Taille de l'entreprise: Auto-entrepreneur
Traduire avec Google Translate

This software is fantastic with great user-friendly ease.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 17/10/2017
Provenance de l'avis : Capterra

I gained the benefit of being able to keep track of my customers and their orders or order problems. I was able to read and respond to all tickets in a timely manner. I also gained a great insight into my customers' experience with my business, enabling me to improve it. Finally, this software helped me manage my time better and never miss due dates or deadlines.

Avantages

I love how this software allows me to customize my groups for tickets, as well as brands. I can keep track of my customers and answer their questions without any hiccups. Being able to create knowledge from previous tickets helps me save time so that I don't have to type replies each time. In addition, I like that I can export data from tickets and look over them to help me review my business. The due dates and reminders help me keep track of my business; it does it for me! I have customized my entire dashboard to my liking, which is very helpful. Navigating this software is rather simple and easy.

Inconvénients

I feel that this software can be too customizable. It is difficult to undo things and you can easily create too many categories. This can be great, but it can be a con if you tend to be disorganized. Try to keep categories for brands more general.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9.7/10
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Cayzu - Prix

Cayzu - Prix

À partir de
4,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.9/5
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Cayzu - Fonctionnalités

Cayzu - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Importation et exportation de données
Intégration CRM
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
5/5
Basé sur 29 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Cayzu - FAQ

Cayzu - FAQ

Voici quelques-unes des questions fréquentes sur Cayzu.

Q. Quels sont les types de licence disponibles pour Cayzu ?

Types de licences disponibles pour Cayzu :

À partir de: 4,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Cayzu ?

Nous n'avons pas d'informations sur les fonctionnalités de Cayzu.

Q. Qui utilise Cayzu ?

Utilisateurs habituels du logiciel Cayzu :

Auto-entrepreneurs, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues Cayzu est-il disponible ?

Langues dans lesquelles Cayzu est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Cayzu ?

Types de licences disponibles pour Cayzu:

Abonnement

Q. Cayzu prend-il en charge les appareils mobiles ?

Appareils pris en charge par Cayzu :

Android, iPhone, iPad

Q. Avec quelles applications Cayzu peut-il s'intégrer ?

Applications s'intégrant à Cayzu :

FreshBooks, Help Desk Migration, JIRA Software, LiveChat, Slack, SugarCRM, SurveyMonkey, Twitter, Zoho CRM, tawk.to

Q. Quelles sont les ressources d'aide disponibles pour Cayzu ?

Ressources d'aide disponibles pour Cayzu :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo