Des outils de communication internes qui attirent l'attention des employés
4.3/5 (3 avis)Pour communiquer en interne, les employés disposent d'un ensemble de canaux de communications qui incluent : les e-mails, l'intranet, les réseaux sociaux, les communications directes, les messageries instantanées, les systèmes de téléphonie (appels automatisés ou messages vocaux), les annonces publiques, les flux RSS, les messageries SMS, les outils de collaboration tels que Yammer ou encore le bouche-à-oreille.
La solution SnapComms est supérieure à toutes ces options en termes de coût, de facilité d'utilisation et, plus important encore, de "messages cut-through" destinés à un large public (garantissant que les employés remarquent les messages importants) avec une livraison, un lectorat et une mesurabilité garantis. Certains concurrents proposent une partie des offres de la solution SnapComms (notifications d'alertes sur les ordinateurs de bureau uniquement, économiseurs d'écran uniquement, etc.), mais aucun d'entre eux n'offre la vaste suite d'outils proposés par la solution SnapComms sur une plateforme unique avec des options complètes d'administration des messages et une gamme intégrée d'informations.
De plus, l'offre mobile de SnapComms augmente la valeur commerciale de la solution et constitue un obstacle pour les concurrents en raison de la complexité et du temps associés au développement et au déploiement dans un environnement d'entreprise BYOD ("prenez vos appareils personnels"). Les concurrents actuels au sein de l'environnement mobile sont limités et fournissent simplement des "wrappers" pour des applications intranet personnalisées avec des notifications push illimitées, non filtrées et non ciblées sur le nouveau contenu.
Avantages
The SnapComms platform is simple to use and the messages hard to miss. In an organisation that deals with mountains of complex data and information, it is refreshing to reach our employees through a crisp and attention-grabbing format that gets read and generates real conversations; an outcome we are always trying to achieve in the internal communications and employee engagement space.
The SnapComms team have also been very responsive in dealing with questions as they arise and have actively sought feedback and taken onboard suggestions for improvement which holds great promise for the platform as it continues to evolve.
Inconvénients
The platform is exceptionally easy to use as an administrator on a desktop; however, the mobile interface could be improved from an admin user experience. I am confident that these limitations will be improved over time.
I used SnapComms when I was the Internal Communications manager at a large telecommunications company, one of our major issues was we had over 3000 staff spread over three major sites and at over 100 retail outlets throughout the country. Our biggest issue was the company grew very quickly, but we didn't evolve our communications to match our size so email was very much the cornerstone of our internal communications. This however became a problem as we grew as there was so much email traffic, that any important messages were lost in the avalanche of email that staff had to get through. An urgent message sent out via email might not get read for a few hours, maybe even days.
SnapComms allowed us to bypass email and get messages directly in front of employees, no matter what they were doing, obviously we had to choose which messages were sent out as urgent alerts, versus those messages that didn't require immediate attention - so other channels such as screensavers and wallpaper allowed for a more passive means to communicate
Avantages
- Messages can cut through whatever staff are doing on their PCs so they get immediate attention
- The suite of tools can be used to create campaigns that can run over a number of days to really drive home educational messages
Inconvénients
- The system allows a lot of customisation which in turn means users need training to use the system, however once trained they system is fairly easy to use
Note détaillée
Probabilité de recommander le produit
Voici quelques-unes des questions fréquentes sur SnapComms.
Types de licences disponibles pour SnapComms :
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de SnapComms.
Utilisateurs habituels du logiciel SnapComms :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles SnapComms est disponible :
anglais
Types de licences disponibles pour SnapComms:
Abonnement
Appareils pris en charge par SnapComms :
Android, iPhone, iPad
Applications s'intégrant à SnapComms :
Slack
Ressources d'aide disponibles pour SnapComms :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
We have cut through a number of traditional views on how internal communications should be approached and the conversation that this has generated has been positive for the business.
Ultimately, we want our messages to be seen and then discussed at a peer to peer level which is what SnapComms has enabled.
Take your time to introduce SnapComms to the business, and plan carefully which messages will be delivered via SnapComms. While it has been tempting to use SnapComms more frequently, a balanced and considered approach has been extremely beneficial in ensuring that our messages have had the most impact.