Les sociétés sur rendez-vous de toutes tailles (des massothérapeutes aux grandes surfaces en passant par les grandes entreprises) peuvent utiliser la plateforme de réservation avancée de BookSteam pour développer leur activité et en finir avec le travail fastidieux de la planification. Un nombre illimité d'administrateurs d'entreprise peut créer plusieurs emplacements de bureau, configurer des horaires uniques pour les employés et personnaliser les détails du compte.
Avec les paiements en ligne, vos clients peuvent verser un acompte, un paiement intégral ou simplement laisser une carte à enregistrer au moment de la réservation. Intégrez le widget planification de BookSteam à votre site web existant et commencez à prendre des réservations dès aujourd'hui !
BookSteam's lack of frills and options is redeemed by its low cost and really stellar customer service. Overall, I am pleased with the software.
Customer support is great! I had a couple of problems integrating BookSteam into my web site, and customer support worked with me until it was fixed.
This is low-frills booking software. It is easy to set up regularly occurring classes, but anything more complicated requires a workaround. Requests I've sent to customer support include:
1) the ability to set up a class series, where students register and the system enrolls them in every class in the series,
2) a waiting list,
3) the ability to find a class once it has been cancelled from the schedule - Beware! If you cancel a class and have it display as cancelled on your public calendar, it is there forever. There is no way to remove it.
4) having all classes show on the public calendar. Currently only classes that can be booked online can be displayed. If you have a class that you do not want to be booked online, you cannot display it on the calendar. Therefore, I have had to use a Google calendar in addition to the BookSteam calendar, so customers can see the full array of classes offered.
I love that I do not need to be by a phone to make business happen. I'm spending my time giving massages and running reports, not scheduling. My clients think the site is really easy too.
The smart scheduling option where booksteam calculates online appointment start times automatically. This saves money and keeps my massage therapists booked, making the most use of their time!
Text reminder doesn't have options to customize. I've had clients try to reply to the text to cancel, and that doesn't work.
I cannot find a place to process customer receipt or printing a list of their past appointments. This would be helpful for submitting documentation for flexible spending or health savings accounts.
Even though the e-mail option works very quickly when there is a customer service issue, I still miss the person to person contact of a phone call. But, my issue was resolved within minutes of sending, so I guess this system works.
Saves me time, gives me a wide range of marketing options and helps me manage my clients and records
There is a lot of software that does appointment booking or class booking and a few that do both, but when I looked at the ones that do both something always didn't work the way I needed it to... Until I found Booksteam. The versatility and range of options have really allowed me to set everything up just as I need it and the cost is lower than most of the competition too.
I've had to contact support a few times and they've always been super helpful and quick to respond. They've also be receptive to my development suggestions.
Overall I've been very happy that I went with Booksteam.
Sometimes I find myself a bit confused by all the options, but I guess that's the price of having such great adaptability, and since the support is so good, this isn't really a problem.
Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!
Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.
I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!
This software saves so much time on so many things. I used to have to contact workers to see who would be available for a job. Then I would have to enter all of the client info into Quickbooks, import the Quickbooks info into my scheduling software. No MORE! On Booksteam staff can modify and set their own hours. Clients book them and the staff receives all the info they need for the job. My business can pretty much run itself now. I love this software. I have not found one like it yet.
Staff schedule themselves
I can have multiple staff and locations
Each staff and location can have different services and prices assigned to them
Create an online store
There is nothing that I do not like about Booksteam. Booksteam is the best.
Voici quelques-unes des questions fréquentes sur BookSteam.
Types de licences disponibles pour BookSteam :
À partir de: 20,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de BookSteam.
Utilisateurs habituels du logiciel BookSteam :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles BookSteam est disponible :
chinois (simplifié), néerlandais, anglais, français, allemand, italien, norvégien, portugais, russe, espagnol
Types de licences disponibles pour BookSteam:
Appareils pris en charge par BookSteam :
Applications s'intégrant à BookSteam :
Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio Communications Cloud
Ressources d'aide disponibles pour BookSteam :
FAQ, Base de connaissances, Support en ligne