BookSteam

BookSteam

Planificateur de rendez-vous en ligne intelligent

4,6/5 (77 avis)

BookSteam - Présentation

Description du logiciel BookSteam

Les sociétés sur rendez-vous de toutes tailles (des massothérapeutes aux grandes surfaces en passant par les grandes entreprises) peuvent utiliser la plateforme de réservation avancée de BookSteam pour développer leur activité et en finir avec le travail fastidieux de la planification. Un nombre illimité d'administrateurs d'entreprise peut créer plusieurs emplacements de bureau, configurer des horaires uniques pour les employés et personnaliser les détails du compte.

Avec les paiements en ligne, vos clients peuvent verser un acompte, un paiement intégral ou simplement laisser une carte à enregistrer au moment de la réservation. Intégrez le widget planification de BookSteam à votre site web existant et commencez à prendre des réservations dès aujourd'hui !

BookSteam - Présentation

Prix

À partir de
19,95 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

BookSteam - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
chinois (simplifié), néerlandais, anglais, français, allemand et 5 autres, italien, norvégien, portugais, russe, espagnol

Captures d'écran

Capture d'écran pour BookSteam :
Capture d'écran pour BookSteam : Capture d'écran pour BookSteam : BookSteam Calendar View Capture d'écran pour BookSteam : BookSteam Calendar View

BookSteam - Avis

BookSteam - Avis

Note globale
4,6
/
5
Excellent
53

Très bien
20

Moyen
4

Médiocre
0

Mauvais
0

Rapport qualité-prix
4,6
Fonctionnalités
4,3
Simplicité d'utilisation
4,6
Support client
4,8
95% des utilisateurs recommandent cette application
Anastasia Y.

Booksteam is the BEST scheduling software out there! We tried two others but third time's a...

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!


Traduire avec Google Translate
Sarah W.

Booksteam - simple, efficient, and effective

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.


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Julia K.

I love Booksteam and I want to contribute to make it better!

I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.


Traduire avec Google Translate
Cang S.

Missing features, some broken

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad


Traduire avec Google Translate
Marissa C.

Easy for holding records

Overall it was easy


Traduire avec Google Translate
Anastasia Y.
Taille de l'entreprise: 51-200 employés
Traduire en français

Booksteam is the BEST scheduling software out there! We tried two others but third time's a charm.

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 13/12/2017
Provenance de l'avis : Capterra

Booksteam completely streamlined our old-school manual signup process and is light years ahead of the competition (SignUpGenius in particular). We are now able to have customers sort classes by location/practitioner/modality and class instructors are issued tablets to mark who attended (and didn't). This saves us SO many hours of work each week, it's great!

Avantages

Booksteam is so versatile - customers can search by location, practitioner, class type, etc. And the reports it generates are very helpful in terms of tracking attendance, no-shows, and seeing trends develop over time. Also, I have to give a shout-out to customer support which is second to none. We had a LOT of questions when setting up the system, and I can honestly say there was not a single time they did not reply quickly and concisely (usually within a 2-hour window; sometimes as quickly as 5 minutes). This is a HUGE step up from the customer support at the two other scheduling services we tried.

Inconvénients

I would just say that the setup process (particularly for multiple practitioners across several locations) takes a loooooong time. But I think it would with any software that has as many capabilities as this one. Once the setup is done, though, the hours it will save you in the future make it all worthwhile!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Sarah W.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français

Booksteam - simple, efficient, and effective

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 08/07/2019
Provenance de l'avis : Capterra

Wonderful experience overall, all schedule changes come easily (apart from the change of recurring clients as noted above) and very simple to view and teach to staff. Customer service has been helpful and quick each time we've reached out.

Avantages

Very easy to use and very straight forward so it's simple to get done and show others how to use it.
Being able to cap a group is perfect as well as being able to schedule different tasks (i.e. meetings, appointments, different classes, etc.).
It's key to be able to see an individual schedule or the entire team at once to make planning and changes easier without overbooking an employee.
The client activity history has been great to be able to track client attendance, lateness, NCNS, etc.

Inconvénients

There isn't an iPhone app available for Booksteam yet and we keep hoping there will be to make it easier on our team members who use iPhone.
Our biggest con at this time is the recurring client option for classes; you can set clients to recur, but you can't edit the recurring clients. So if a client moves their time permanently OR if a new client needs to be added to that recurring spot, you have to delete the class entirely and re-add it with the updated recurring clients.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Julia K.
Secteur d'activité: Marketing et publicité
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

I love Booksteam and I want to contribute to make it better!

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 13/04/2020
Provenance de l'avis : Capterra

I had chosen to implement the system for my client (Yoga instructor) after evaluating Booksteam and other systems. At the end we decided to go with Booksteam. Client management and online booking was the most important feature for us. I wanted my client to be bookable over the internet and get rid of paper management.

Avantages

Integration was very easy. It is intuitive to use. After all it was easy, because the support team was and still is awesome!

Inconvénients

What I like least about the software is that it is not completely in German. I would like use everything in German - frontend (prio1) and backend (pro 2). As I already have done for the front end, I am willing to help you with ALL german translation issues. Send me the files, I will translate. 2. I would like to have the possibility to make presents to my clients - f.e. a gift certification for their birthday. Unfortunately, I am not able to do this, because I have to definitely buy a gift certification. 3. I would like a modification of the package logic. It should be possible using a package based on a price xy to redeem all classes based on the same price xy. I have different classes - all for the same price, but with different names. For all this classes, I would my client to be able to use the package they bought. (Note: Like references, where I can apply one reference to more than one class ??) I would like to be able to customize the feedback email, because I love the review feature. But it should also be in German. 4. Calendar: I am able to embed the Booksteam calendar, but it shows the attendants of a class. This might be a data protection issue. At the moment I integrated a google calendar at the customer's webpage. 5. I would love to get a notification, when clients bought a package online. 6. I would like the get a reminder of my client's birthdays. 7. Maybe there will be some more, but for the moment that's all.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Cang S.
Secteur d'activité: Sports
Taille de l'entreprise: Auto-entrepreneur
Traduire en français

Missing features, some broken

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 09/07/2019
Provenance de l'avis : Capterra

App doesn't work well on Android. Customers unable to book their families/children while using packages, and because the kids don't have email addresses I have to use their parent's email, but I am not allowed to create accounts with the same email.

Interface is confusing. The list of clients on a given class on the calendar has lots of buttons, I don't know what they do. Those buttons respond slowly. For some reason sometimes the visits are properly deducted from package, sometimes not. I think if the customer booked it themselves, it is, but if I added them manually it is not. But I had to figure this out. Nobody told me. It's pretty bad

Avantages

Inexpensive, responsive customer service

Inconvénients

Not good for clients who are children or families with children

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Marissa C.
Secteur d'activité: Compagnies aériennes/Aéronautique
Taille de l'entreprise: 51-200 employés
Traduire en français

Easy for holding records

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 13/02/2020
Provenance de l'avis : Capterra

Overall it was easy

Avantages

I liked that it easily formated information

Inconvénients

It didn't hit a lot of boxes on what we needed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
9/10
Basé sur 77 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

BookSteam - Prix

BookSteam - Prix

À partir de
19,95 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,6/5
Basé sur 77 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

BookSteam - Fonctionnalités

BookSteam - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,3/5
Basé sur 77 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

BookSteam - FAQ

BookSteam - FAQ

Voici quelques-unes des questions fréquentes sur BookSteam.

Q. Quels sont les types de licence disponibles pour BookSteam ?

Types de licences disponibles pour BookSteam :

À partir de: 19,95 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel BookSteam ?

Nous n'avons pas d'informations sur les fonctionnalités de BookSteam.

Q. Qui utilise BookSteam ?

Utilisateurs habituels du logiciel BookSteam :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, À but non lucratif, Administration publique, PME

Q. Dans quelles langues BookSteam est-il disponible ?

Langues dans lesquelles BookSteam est disponible :

chinois (simplifié), néerlandais, anglais, français, allemand, italien, norvégien, portugais, russe, espagnol

Q. Quels sont les types de licence disponibles pour BookSteam ?

Types de licences disponibles pour BookSteam:

Abonnement

Q. BookSteam prend-il en charge les appareils mobiles ?

Appareils pris en charge par BookSteam :

Android

Q. Avec quelles applications BookSteam peut-il s'intégrer ?

Applications s'intégrant à BookSteam :

Google Calendar, Mailchimp, Mailchimp, Microsoft Outlook, PayPal, Stripe, Twilio Communications Cloud

Q. Quelles sont les ressources d'aide disponibles pour BookSteam ?

Ressources d'aide disponibles pour BookSteam :

FAQ, Base de connaissances, Support en ligne