PracticePanther Legal Software

PracticePanther is intuitive and very user friendly. It has a ton of features that expedite minuscule tasks and free up admin time. It syncs with all my favorite resources, like QBO, MailChimp, and Box, making communication with clients a lot easier and keeps routine mailings operational. If you use a lot of form templates, the template builder is a major time saver and cuts down on user error and oversights. I use this program every day in my law office and am very grateful for how easy it is. Even better, the customer support team is phenomenal. I rarely have any issues with the program (it is easy to use), but when I run into something I need help with, a quick message to the PP team is responded to within minutes and the problem is solved or at a minimum I am given an update and expected time of completion. I couldn't recommend this program more to a solo or small legal practice.

Nothing, the team is constantly updating its software and programs that it connects to. They provide online videos to help and I frequently learn of new ways to use the program from regular updates by the team.

Price - either $59/mo or $49/mo if paid the year in full.
Fee to bill clients on-line: $.20 per transaction plus 1.95%
Workflow customizable - Yes, you can customize the workflow on different case-types.
Activity Log - easy access history.
Create Contact on the fly as creating matter - easy to create a Contact during the process of creating a matter.
Intake form for new clients - Yes, can put a link on your website so new clients can fill-out a new client form, and that info will auto fill into the client's PP account.
Time tracking timers - you can have multiple different timers open and running at the same time and assign them.
Mobile App - there is no mobile App, but the site is mobile optimized.
E-file integration - there is No e-file integration.
Color assignments - there are up to 6 colors that you can assign to parties & roles.
Task customizable - Yes, you can customize task flows.
Easy to create and merge documents - Yes, it's very easy to create and merge documents with the program.
PDF-auto convert - No, it cannot auto PDF convert a document.
Create documents that can merged - Yes. This program makes it easy to create documents that can be merged.
Support - Yes, support seems to be free.
Notify client when upload a document - Yes, you can notify a client a document gets uploaded that you want them to review or be aware of.
Email syncing - very good syncing with Gmail and Outlook.
Emails linked to a matter - Yes. Easy to link emails to a matter.
Client Portal - Yes.

The only thing that kept me from staying with PracticePanther, is that MyCase allows you to be able to set future billing to go out to a client(s) and forget it.
PracticePanther has a bit of a 'workaround' if you get the client's Visa/Debit card on file, but many times clients are uneasy giving you their card number.
With Criminal Defense clients that need to make monthly (or future) payments on a retainer amount, MyCase allows you to set-up future dates where a client will be emailed a bill, which they can tap on a button and pay on-line. This is the main thing that made me go with MyCase.
But if not for that, I would have stayed with either PracticePanther or Smokeball. Smokeball had/has the slickest software for being able to send emails from (either) Outlook or Gmail, and a small window at the bottom allows you to connect that email to a matter. Smokeball's software also made/makes it very easy to sync a Word document with a Client/Matter.