Scorebuddy

Scorebuddy

QA Software for scoring (Calls/email/chat/social)

4.5/5 (33 avis)

Scorebuddy - Présentation

Scorebuddy is quality monitoring solution for scoring customer service calls, emails and web chat. Scorebuddy is a dedicated, stand-alone staff scoring system hosted in the cloud, delivered over the web which requires no integration.

With the tool you can design and build your own scorecards, collect results, share, collaborate and review with staff. Scorebuddy is designed to replace spread sheets and static scoring systems. Scorebuddy saves time, and increases accuracy, team leaders and agents love it.

Our clients say; "Scorebuddy has a made a real difference. The simplicity of its design means that the whole team have been able to "hit the ground running" in terms of setting up scorecards and scoring. As and when amendments are needed to scorecards. this is quick and easy, meaning that as business processes change, we can respond immediately."

Scorebuddy can be used for any customer service channel; phonecalls, emails, social media, whitemail, etc. Some of our clients use Scorebuddy in their retail stores scoring customer service interactions at tills on a tablet, other clients use Scorebuddy for onsite auditing.

Scorebuddy can show that quality checks are carried out across the business, this is a very beneficial aspect to heavily regulated industries where compliance and accountability are priorities.

Prix

À partir de
99,00 £GB/mois
Types de licence
version d'essai gratuite
Open source
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Inde, Japon, Amérique latine, Afrique et Moyen-Orient

Langues

anglais

Scorebuddy - Avis

Note globale
4.5/5
97% d'avis positifs
17
Excellent
15
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Afra M.
Traduire avec Google Translate

Good

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/10/2018
Provenance de l'avis : Capterra

Great

Avantages

Everything was good how ever colours could be more vibrant

Inconvénients

Most things were good to other then the speed

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Ivan S.
Traduire avec Google Translate

:)

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 29/08/2018
Provenance de l'avis : Capterra

Thank you for creating Scorebuddy and thank you for letting me and my team achieve operational excellence on a day-to-day basis.

Avantages

Excellent matrix, nothing much to add coming from a psychology post-graduate.

Inconvénients

Some of the requested reports are coming out with a slight delay in time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Kirby B.
Traduire avec Google Translate

Well-Organized Site for Quality Monitoring

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 14/07/2019
Provenance de l'avis : Capterra

Our office recently introduced Score Buddy to replace our previous quality monitoring program, Blue Pumpkin. Score Buddy is much more user-friendly and is especially perfect for visual-oriented professionals. Information is presented on graphs and in colors, making data easy to understand. It allows you to track progress, work toward incentives, and set team goals. The scoring system is well-organized, allowing comments and attachments. Our previous system was outdated and hard to navigate, so people rarely viewed their evaluations. Because this one sends notifications and is so easy to read, representatives have been more responsive to their evaluations.

Avantages

-Clean interface with graphs that put data into digestible form
-The scorecard streamlines main points but also expands to see more detail
-Able to attach files and leave comments
-Easy to track individual progress and engage with team members/co-workers
-Web-access allows viewing at the office, home, or on the go

Inconvénients

-Bit of learning curve with accessing evaluations
-Some features are hidden at first

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Clare W.
Traduire avec Google Translate

Excellent throughout

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 23/02/2018
Provenance de l'avis : Capterra

Saved so much time and effort and excruciating clicking of buttons and cells in other products.

Avantages

Control - I kept control of every aspect of our scorecards and didn't have to wait for someone on a service desk to make a change.

Inconvénients

The basic module was still far, far superior to what we had before!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
John J.
Traduire avec Google Translate

Excellent platform that is an asset we could not do without

Publié le 25/05/2016
Provenance de l'avis : Capterra

We find Score buddy very user friendly and agent user friendly . We chose Score buddy from recommendations from ex colleagues in Laya healthcare and the stand at the CCMA annual conference.
We would be lost without Scorebuddy now we are using it and have bedded it in as part of our culture in Phonewatch.
Agents being able to log in and view their current and historical calls is a great incentive for buy in for agents usage. Also the ability to let agents score their own calls.
It has given us great insight at a touch of a button into our performance at a call quality level. At bonus calculation time it is given us back valuable time that was spent trawling through excel sheets.
Definitely I would recommend Scorebuddy to any call centre environment as you can build your score cards so easily and quickly and also add new scorecards for new campaigns at anytime.

Note détaillée

Simplicité d'utilisation
Support client

Scorebuddy - Prix

À partir de
99,00 £GB/mois
Types de licence
version d'essai gratuite
Open source
Abonnement
Rapport qualité-prix

Scorebuddy - Fonctionnalités


  • API
  • Base de données de clients
  • Champs personnalisables
  • Données en temps réel
  • Gestion des calendriers
  • Importation et exportation de données
  • Intégration CRM
  • Intégration de tiers
  • Intégration des e-mails
  • Intégration des médias sociaux
  • Intégration mobile
  • Modèles personnalisables
  • Notifications automatiques
  • Paiements électroniques
  • Rappels
  • Rapports et statistiques
  • Rapports personnalisables
  • Stratégie de marque personnalisable
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Scorebuddy

Scorebuddy - Principales fonctionnalités

  • Agent Dashboard
  • Customer Service Monitoring
  • Customizable Reports
  • Customizable Scorecards
  • Multi-channel Monitoring
  • Performance Scoring
  • Quality Score Analytics
  • Quality Score Reports
  • Quality Scorecard Builder
  • Quality Scorecard Designer
  • Root-Cause Analysis
  • Scoring Calibration
  • Self-Scoring
  • Supervisor Dashboard

Avantages

Improve staff performance.
Saves time scoring and reporting.
All scores in one place with easy reporting and analytics.
Focus training & coaching on what matters.
Increase employee engagement.
Increase customer satisfaction.
Reduce customer churn.
Carry out root cause analysis.

Scorebuddy - FAQ

Voici quelques-unes des questions fréquentes sur Scorebuddy.

Q. Quels sont les types de licence disponibles pour Scorebuddy ?

Types de licences disponibles pour Scorebuddy :

À partir de: 99,00 £GB/mois

Type de licence: Open source, Abonnement

version d'essai gratuite: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Scorebuddy ?

Fonctionnalités du logiciel Scorebuddy :

  • Agent Dashboard
  • Customer Service Monitoring
  • Customizable Reports
  • Customizable Scorecards
  • Multi-channel Monitoring
  • Performance Scoring
  • Quality Score Analytics
  • Quality Score Reports
  • Quality Scorecard Builder
  • Quality Scorecard Designer
  • Root-Cause Analysis
  • Scoring Calibration
  • Self-Scoring
  • Supervisor Dashboard

Q. Qui utilise Scorebuddy ?

Utilisateurs habituels du logiciel Scorebuddy :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Scorebuddy est-il disponible ?

Langues dans lesquelles Scorebuddy est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Scorebuddy ?

Types de licences disponibles pour Scorebuddy:

Open source, Abonnement

Q. Scorebuddy prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par Scorebuddy.

Q. Avec quelles applications Scorebuddy peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Scorebuddy.

Q. Quelles sont les ressources d'aide disponibles pour Scorebuddy ?

Ressources d'aide disponibles pour Scorebuddy :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo

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