--- description: Scorebuddy : qu'en pensent les utilisateurs ? Lisez les avis sur Scorebuddy, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Scorebuddy - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Scorebuddy](/software/91775/scorebuddy) # Scorebuddy Canonical: https://www.getapp.fr/software/91775/scorebuddy Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/91775/scorebuddy?page=2) > Scorebuddy est une plateforme tout-en-un de gestion de la qualité pour centres d'appels qui permet d'évaluer les agents et d'analyser les interactions client en proposant des tableaux de bord flexibles et complets, l'analytique du texte optimisée par IA, ainsi que des solutions d'apprentissage et de développement intégrées à une plateforme. Vous pouvez opter pour une solution autonome ou une offre groupée. Une version d'essai gratuite de trente jours est disponible. > > Conclusion : 43 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 43 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.8/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.6/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 90% | (9/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Sentient - **Pays**: Dublin, Irlande - **Entreprise fondée en**: 2001 ## Contexte commercial - **Prix à partir de**: 12,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Android (mobile) - **Langues**: anglais - **Pays disponibles**: Allemagne, Australie, Canada, Chine, Inde, Irlande, Japon, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - CRM - CTI (couplage téléphonie informatique) - Communication multicanal - Contrôle qualité des fournisseurs - Employee Coaching Tools - Enquêtes clients - Enquêtes et feedback - Gestion de l'expérience client - Gestion de la conformité - Gestion de la formation - Gestion de la qualité - Gestion des audits - Gestion des centres d'appel - Interface d'agent - Logiciels d'actions préventives et correctives - Monitoring ## Intégrations (7 au total) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Ressources d'aide - Service client/e-mail - FAQ/forums - Support téléphonique - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels de centre d'appel](https://www.getapp.fr/directory/275/call-center/software) - [Logiciels de gestion des avis](https://www.getapp.fr/directory/575/feedback-and-reviews-management/software) - [Logiciels de contact client](https://www.getapp.fr/directory/593/contact-center/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) ## Logiciels similaires 1. [Playvox](https://www.getapp.fr/software/108425/playvox) — 4.8/5 (109 reviews) 2. [EvaluAgent](https://www.getapp.fr/software/2039907/evaluagent) — 4.7/5 (20 reviews) 3. [Five9](https://www.getapp.fr/software/91276/five9) — 4.2/5 (481 reviews) 4. [Calabrio ONE](https://www.getapp.fr/software/2073149/calabrio-one-suite) — 4.5/5 (263 reviews) 5. [Genesys Cloud CX](https://www.getapp.fr/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Avis ### "User friendly" — 4.0/5 > **Richard** | *25 mai 2016* > > Agents like that they can access their scores and review their feedback at all times The Agent dashboard is easy to follow Agents can review their goals and progress. Agents can Self score their calls Feedback sessions are given to Agents more frequently QA Team Feedback Easy to use Report building is made easy due to the exporting of files to Excel Building a Scorecard can be done in a matter of minutes Any breaches will send an automatic Email to chosen addresses so corrective action can take place Call calibration function is very good as this makes the session more productive. No need to recreate templates or sheets for new months or Agents Can be used on a tablet for side by side coaching ----- ### "Scorebuddy Review" — 4.0/5 > **Mike** | *21 octobre 2013* > > Product is a much easier way to monitor and report on Quality. Customer Service is great and the team have always been more than willing to help. The hardest area to use and understand is the filtering around reports. Its hard to get a full view and you have to do it by scorecard rather than getting some kind of whole view. This area is difficult to use at times. The analytics module is good and makes reporting easy but it would be better if you could build your own reports bespoked to your needs. Building the scorecards can also be tricky at times and it's hard to know how to change things intuitively such as splitting calls into compliance and quality for example. ----- ### "Less options but cool interface" — 4.0/5 > **Manigandan** | *29 août 2018* | Services aux consommateurs | Taux de recommandation : 6.0/10 > > **Avantages**: The appearance / interface is cool, has graphical presentation that shows our performance upto 12 months. We can also track our performance and teams performance along with goals. > > **Inconvénients**: Less options, takes long time to respond for QA survey accept / request one on one. Every time it lands on home page - post accept / request one on one for each audit report. ----- ### "Excellent small call center solution" — 4.0/5 > **Mark** | *30 juillet 2014* > > This program is very easy to use and is an affordable solution for a small call center that cannot afford the enterprise solutions. Pros Easy to use Agents can self coach lowers the human error factor makes your quality assurance personnel more efficient Easy call calibrations Cons. None that I can think of right now This program has changed how much time is being spent QAing calls. As the only QA person I am able to get through more calls per-day and it allows me to work on other projects that are assigned to me. ----- ### "Scorebuddy Review" — 4.0/5 > **David** | *1 août 2013* > > In many respects Scorebuddy has been instrumental for us in building a modern, efficient QA process. Its workings and layouts helped us to identify issues with our existing processes and to identify methods of fixing these and improving others. The customer service has been great, with all queries so far answered promptly and thoroughly. A minor fly in the ointment would be that the interface at construction remains a tad clunky and the pulling of reports remains a bit too labour intensive. In short, we have been very happy with Scorebuddy and shall be continuing to use it for the foreseeable future. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/91775/scorebuddy?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91775/scorebuddy) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées