--- description: Blackbaud CRM : qu'en pensent les utilisateurs ? Lisez les avis sur Blackbaud CRM, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Blackbaud CRM - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de collecte de fonds](/directory/169/fundraising/software) > [Blackbaud CRM](/software/91747/blackbaud-crm) # Blackbaud CRM Canonical: https://www.getapp.fr/software/91747/blackbaud-crm Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/91747/blackbaud-crm?page=2) > Afin de fournir une vue d'ensemble intégrée de l'expérience des commettants à l'échelle de votre entreprise, Blackbaud CRM réunit en une plateforme unique les éléments suivants : collecte de fonds, applications en ligne, recherche et analytique de prospects exploitable et marketing direct multicanal. Conçu pour les organismes à but non lucratif de grande envergure répondant aux besoins les plus complexes, Blackbaud CRM fonctionne parallèlement à vos processus uniques. Qu'il s'agisse d'un programme de parrainage, de bureaux internationaux et de missions dans le monde entier ou d'un modèle organisationnel fédéré, Blackbaud CRM répond aux défis des organisations à but non lucratif de moyenne à grande envergure. > > Conclusion : 51 utilisateurs lui ont donné la note de **3.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **3.5/5** | 51 Avis | | Simplicité d’utilisation | 3.1/5 | D'après l'ensemble des avis | | Support client | 3.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 2.9/5 | D'après l'ensemble des avis | | Fonctionnalités | 3.5/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 60% | (6/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Blackbaud - **Pays**: Charleston, É.-U. - **Entreprise fondée en**: 1981 ## Contexte commercial - **Public cible**: 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Canada, Royaume-Uni, États-Unis ## Fonctionnalités - Base de données de membres - CRM - Fonctions pour organ. à but non lucratif - Gestion de la communication - Gestion de site web - Gestion des abonnements - Gestion des bénévoles - Gestion des collectes de fonds - Gestion des contacts - Gestion des donateurs - Gestion des flux de travail - Gestion des subventions - Gestion des événements - Intégration des médias sociaux - Rapports et statistiques - Suivi de l'engagement - Suivi des dons - Traitement des paiements ACH - e-mail marketing ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de collecte de fonds](https://www.getapp.fr/directory/169/fundraising/software) ## Catégories connexes - [Logiciels de collecte de fonds](https://www.getapp.fr/directory/169/fundraising/software) - [Logiciels de CRM pour ONG](https://www.getapp.fr/directory/1517/nonprofit-crm/software) - [Logiciels pour ONG (organisation non gouvernementale)](https://www.getapp.fr/directory/775/nonprofit/software) - [Logiciels de gestion de campagnes](https://www.getapp.fr/directory/304/campaign-management/software) ## Logiciels similaires 1. [DonorPerfect](https://www.getapp.fr/software/91736/donorperfect-fundraising-software) — 4.5/5 (1471 reviews) 2. [Donorbox](https://www.getapp.fr/software/108833/donorbox) — 4.8/5 (625 reviews) 3. [Bloomerang](https://www.getapp.fr/software/103573/bloomerang) — 4.7/5 (1287 reviews) 4. [DonorSnap](https://www.getapp.fr/software/103381/donorsnap) — 4.6/5 (414 reviews) 5. [Neon CRM](https://www.getapp.fr/software/90665/neoncrm-by-z2-systems-inc) — 4.3/5 (620 reviews) ## Avis ### "good" — 5.0/5 > **Alvin** | *18 juillet 2019* | Marketing et publicité | Taux de recommandation : 10.0/10 > > **Avantages**: blackbaud on its own as a CRM is pretty good > > **Inconvénients**: any additional products from blackbaud may not be the best ----- ### "Blackbaud is a great quality, scalable solutions" — 4.0/5 > **ethan** | *15 mars 2020* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: What I like most about Blackbaud is its built specifically for capturing and tracking data for non for profit agencies and allows you to see all of your data is a very secure envrionment > > **Inconvénients**: I did not like the level of customer level support that was provided when requiring answers to technical questions, and the timliness of response was not always the grestest. ----- ### "Lackluster Customer Service, Limited Flexibility, and Expensive" — 3.0/5 > **Christopher** | *2 avril 2019* | Institutions religieuses | Taux de recommandation : 0.0/10 > > **Avantages**: The software is extremely detailed and if the user is trained it takes much less manual implementation than other less expensive competitors. This software is offered on the desktop as well as a cloud-based version. There are many additional products offered with the CRM to offer a whole encompassing experience with little manual effort. > > **Inconvénients**: Complex and not user friendly, difficult to teach new users, and for small non-profits too many options. > > To start, Blackbaud has terrible customer service. My organization has been with Blackbaud over two decades and when interacting with our Blackbaud financial representative I was not informed of this information. Blackbaud would require my organization lock into 3-year contracts at a time. Furthermore, my organization paid extra for this product called "Address Finder NXT" which is suppose to update the donor list for deceased donors. However, when performing my own experiment this product was not accurate. My organization did not renew a contract so Blackbuad auto-renewed my organization for another 3 years without our permission. As the new development coordinator I ended our 23-year relationship with Blackbaud for a more affordable customer-friendly Donor software company. For small non-profits I would not recommend Blackbaud. I would never recommend Blackbaud CRM to any organization. ----- ### "Powerful tool for the Right Organization\!" — 4.0/5 > **Adrienne** | *3 décembre 2019* | Gestion d'organisme à but non lucratif | Taux de recommandation : 6.0/10 > > **Avantages**: Blackbaud CRM is a robust system. Constituent profiles allow for you to collect a wealth of information about your constituents and use it to analyze, communicate, and solicit donations or sell your products. You can not only collect biographical information, you can also upload media, create action tracks (work flows), record giving history, etc. You can also add custom attributes for anything that is not out of the box. There is a lot of support available for blackbaud products and a knowledgeable support team dedicated to answering questions and troubleshooting. > > **Inconvénients**: Software is a little clunky at times, you have to use it as it was intended or create workarounds to make things work. Software is pricey for a non-profit. Learning curve can be high for new users. When it comes to Membership, which is a big part of our business, the functionality is basic. > > Blackbaud CRM has given us a baseline for what to look for in a software. It has a lot of features and functionality that can be adapted for an organization. ----- ### "Blackbaud is great for non-profits\!" — 5.0/5 > **Chelsea** | *27 décembre 2018* | Musées et institutions | Taux de recommandation : 7.0/10 > > **Avantages**: I love that Blackbaud has many different software options. The non-profit I work for used Blackbaud's Raisers Edge software for many years and switched to Altru in 2012 as our CRM needs had increased/developed as our organization grew. I also am appreciative of the time and attention that Blackbaud employees provide when support or training is needed. > > **Inconvénients**: Blackbaud's client base is largely owned by non-profit organizations. Non-profits aren't typically the kind that can spend thousands of dollars on software every month. However, Blackbaud's products are very costly. I would say they are worth the money, if it's affordable. But I do question their motives when it comes to cost, as they seem very high for who the products are for. > > Blackbaud has allowed our team to increase relationship with our patrons through the careful documentation of every interaction and helpful information regarding the constituent- including sales orders, event registrations, donations, prospect management, memberships, contact information, household/organization relationships, marketing communications, etc. We also utilize the training and support available through Blackbaud to ensure we are using their tools to their full potential. ----- Page : 1/3\ Suivant: [Page suivante](https://www.getapp.fr/software/91747/blackbaud-crm?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91747/blackbaud-crm) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées