En savoir plus sur Pike13

Les propriétaires d'entreprise devraient se concentrer sur leurs clients au lieu de perdre du temps dans des tâches administratives. C'est pourquoi Pike13 a été créé.

Cette solution simplifie vos tâches de planification, de gestion des clients et de traitement des paiements. Vous pouvez en outre la personnaliser pour qu'elle s'adapte à l'image de votre entreprise. Elle vous permet également de gérer facilement votre entreprise de formation au fitness ou aux beaux-arts depuis n'importe quel smartphone, tablette ou ordinateur de bureau. Vous pouvez ainsi vous concentrer sur la croissance de votre entreprise et faire ce que vous aimez.

Suivez les ventes, les recettes et les taux de rétention avec des reportings et des analytics en temps réel.

Suivez les absences, inscrivez les clients à des cours, mettez à jour ou confirmez la liste de cours et automatisez les listes d'attente pour les cours.

Gérez facilement la paie du personnel, la comptabilité des taux variables, les services, les bonus et les commissions.

Utilisez les profils clients pour afficher et mettre à jour rapidement l'historique, les photos, les notes, les calendriers et les paiements, tous disponibles sur une plateforme adaptée aux mobiles. Les notifications par SMS ou par e-mail permettent aux clients de savoir si leur compte rencontre des problèmes. Vous pouvez donc les traiter avant qu'ils deviennent plus graves et plus coûteux.

Acceptez les paiements et vendez des adhésions pendant vos déplacements et obtenez un système de traitement pour commerçant transparent, plus simple, plus abordable et sans frais cachés. Envoyez, signez et stockez en toute sécurité des contrats clients numériques et des décharges de responsabilité grâce à l'intégration à Smartwaiver.

Personnalisez et automatisez vos campagnes par e-mail grâce aux intégrations à BrandBot, MailChimp et Emma.

Options de tarification dès :

129,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Pike13

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, Royaume-Uni, États-Unis

Langues

anglais

Options de tarification dès :

129,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Pike13

Images

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Fonctionnalités

Nombre total de fonctionnalités pour Pike13 : 129

  • API
  • Accès mobile
  • Achats et réceptions
  • Alertes mobiles
  • Alertes/Notifications
  • Analyse en temps réel
  • Application mobile
  • Automatisation du marketing
  • Base de données de clients
  • Base de données de clients
  • Base de données de membres
  • Base de données des employés
  • CRM
  • Campagnes de drip marketing
  • Champs personnalisables
  • Communication avec les membres
  • Comptes clients
  • Comptes d'utilisateur multiples
  • Confirmation d'inscription
  • Confirmation et rappels
  • Connexion sécurisée
  • Contrôles/Permissions d'accès
  • Emplacements multiples
  • Emprunt et restitution en libre-service
  • Enquêtes et feedback
  • Entrée et sortie
  • Envoi par lot
  • Facturation
  • Facturation récurrente et des abonnements
  • Formulaires personnalisables
  • Gestion d'équipe
  • Gestion de la communication
  • Gestion de la paie
  • Gestion des abonnements
  • Gestion des activités
  • Gestion des annulations
  • Gestion des bonus
  • Gestion des calendriers
  • Gestion des cartes de crédit
  • Gestion des clients
  • Gestion des clients
  • Gestion des commissions
  • Gestion des communications
  • Gestion des contrats/licences
  • Gestion des cotisations
  • Gestion des cours
  • Gestion des e-mails
  • Gestion des employés
  • Gestion des inscriptions
  • Gestion des listes d'attente
  • Gestion des membres
  • Gestion des photos
  • Gestion des promotions
  • Gestion des présences
  • Gestion des remises
  • Gestion des rendez-vous
  • Gestion des rémunérations
  • Gestion des taxes de vente
  • Gestion des visiteurs
  • Gestion des étudiants
  • Gestion des événements
  • Gestion du personnel
  • Gestion financière
  • Géolocalisation
  • Historique des transactions
  • Importation et exportation de données
  • Inscription de groupes
  • Inscription en ligne
  • Inscription sur place
  • Inscriptions et intégrations
  • Intégration Microsoft Outlook
  • Intégration de sites web
  • Intégration des collaborateurs
  • Intégrations de tiers
  • Logiciels de gestion des souscriptions
  • Messagerie SMS
  • Mesure des performances
  • Paiements en ligne
  • Paiements électroniques
  • Panier d'achat
  • Planification
  • Planification automatisée
  • Planification des cours
  • Planification des groupes
  • Planification des rendez-vous
  • Planification du personnel
  • Planification en temps réel
  • Point de vente (PDV)
  • Portail client
  • Portail des membres
  • Portail parent
  • Prise en charge de plusieurs langues
  • Profils client
  • Profils d'utilisateurs
  • Rappels
  • Rapports administratifs
  • Rapports en temps réel
  • Rapports et analyses
  • Rapports personnalisables
  • Rapports quotidiens
  • Rapprochement bancaire
  • Recherche/Filtre
  • Rendez-vous récurrents
  • Renouvellement d'abonnements
  • Répertoire de membres
  • Répondeurs automatiques
  • Réservation de chambres
  • Réservation en ligne
  • Signature électronique
  • Signature électronique
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Suivi de la dépendance
  • Suivi de la progression
  • Suivi des activités
  • Suivi des anniversaires
  • Suivi des compétences
  • Suivi des congés
  • Suivi des présences
  • Suivi du temps et des dépenses
  • Surveillance en temps réel
  • Synchronisation du calendrier
  • Sécurité des données
  • Toilettage
  • Traitement des cartes de crédit
  • Traitement des paiements
  • Types de membres
  • Versement direct
  • e-mail marketing

Alternatives

WellnessLiving

4,4
Alternative n° 1 à Pike13
WellnessLiving est une solution de réservation, de planification des ressources, de génération de leads et de reporting...

ProClass

4,3
Alternative n° 2 à Pike13
ProClass est une solution en ligne basée sur un tableau de bord pour les organisateurs de cours et d'événements, avec...

Upper Hand

4,1
Alternative n° 3 à Pike13
Upper Hand est un logiciel de pointe pour les entreprises sportives et de fitness. Optimisé par une suite d'outils...

Mindbody

4
Alternative n° 4 à Pike13
Mindbody propose des logiciels de gestion d'affaire pour les spas, les salons, les gymnases, les professionnels du...

Avis

Note globale

4,1 /5
(130)
Rapport qualité-prix
4/5
Fonctionnalités
3,9/5
Simplicité d'utilisation
4/5
Support client
4,1/5

Vous avez déjà Pike13 ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

Donnez votre avis !
Afficher 5 avis sur 130
Marissa D.
Note globale
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Publié le 04/06/2018

Avantages

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Inconvénients

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Réponse de Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Rebekah L.
Note globale
  • Secteur d'activité: Divertissement
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Outstanding Software!

Publié le 16/08/2019

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I...

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Avantages

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Inconvénients

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Alternatives envisagées 

Mindbody

Pourquoi passer à Pike13

I have heard terrible things about Mindbody. It's hard to set-up, etc, they are raising prices and the worst part is how intrusive they are with their advertising. They won't stop calling or e-mailing me!!!

Réponse de Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Brittnee B.
Note globale
  • Secteur d'activité: Musique
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Avoid... You will thank me later!

Publié le 05/10/2018

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect...

I would not recommend Pike13 to anyone due to their poor customer service and their lack of respect for their clients.

Avantages

Booking Emails: I like the fact that the program sends booking emails on a regular basis. Parents like them for the reminders.

Credit Card Processing: It has a nice feature built in that allows credit card processing. They did not tell me upfront that there is a monthly fee associated with it and then said "oh someone should have told you that." Once again, blame game.

Documents: The docusign feature is a nice ad on. However, if you want to customize your form, good luck. Pike13 doesn't really want to help you on this and once again try to play the "stupid" card on it.

Reports: The reports are nice if you can understand how to use them. They are kinda difficult to get around if your account manager does not explain them in detail.

Inconvénients

Customer Service Attitude: They don't care once they have your money. Make sure you put a note on your calendar one year out or your service contact will be renewed. Don't expect to speak with anyone over the phone, everything is done through email.

On Boarding: I was indifferent about the on boarding process. The guy belittled me several time about coding and whatnot. I was a graphic and website designer by trade and on numerous occasions he talked in circles to try to confuse me. Basically their software doesn't allow for many custom changes and they would prefer to confuse you instead of being straight forward about it.

Text messaging: This is not default on the product. I was told that it was. All clients have to enable the feature. When you are dealing with 200+ clients you don't want to have to go through this process with every single client on how to sign up, sign on, go through all of their individualized settings - just to set up a text message.

Interface: The interface is very straight forward. There isn't any real customizations on it. You get what you get.

Réponse de Pike13

Hi Brittnee,

Thank you for your review and candor. I am sorry that our service has not met your needs. Your account manager will reach out to you shortly to discuss your cancellation request.

Thank you,
Cindy Schneider
Manager, Customer Success

Dan G.
Note globale
  • Secteur d'activité: Santé, bien-être et fitness
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé Autre pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Used Pike13 (formerly FrontDesk) for years

Publié le 14/04/2020

Overall I was pretty happy the experience, eventually we decided to part ways though.

Overall I was pretty happy the experience, eventually we decided to part ways though.

Avantages

Very stable platform, app made it easy to access / manage remotely.

Inconvénients

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Alternatives envisagées 

Wodify, Zen Planner et Mindbody

Pourquoi passer à Pike13

Seemed like a simpler platform at the time. Good social media reviews.

Réponse de Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Mike M.
Note globale
  • Secteur d'activité: Gestion de l'enseignement
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant 1 à 5 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 8.0 /10

Best All Around Management Software for our Music School

Publié le 23/08/2016

We looked at many others, from the low end to the very high end. We actually began deployment of...

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Avantages

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Inconvénients

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Réponse de Front Desk

Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Afficher 5 avis sur 130 Lire tous les avis

Pike13 - FAQ

Voici quelques-unes des questions fréquentes sur Pike13.

Types de licences disponibles pour Pike13 :

  • À partir de: 129,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel Pike13 :

2-10, 11-50, 51-200

Langues dans lesquelles Pike13 est disponible :

anglais

Appareils pris en charge par Pike13 :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Pike13 :

Emma, Gmail, Google Calendar, Mailchimp, Microsoft Outlook, PayPal, Paysafe, Perkville, WordPress, Zapier

Ressources d'aide disponibles pour Pike13 :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Pike13.