A cloud-based client management solution
4.1/5 (124 avis)We believe that business owners should focus on their clients instead getting bogged down in administrative tasks. That's why we created Pike13.
With easy scheduling, client management, and payment processing, Pike13 – custom branded to fit your business' look and feel – makes it easy for you to manage your fitness or fine arts instruction business from any smartphone, tablet, or desktop computer. That way, you can focus your energy on growing your business and doing what you love.
Track sales, revenue, and retention rates with real-time reporting and analytics.
Track attendance counts, sign clients into class, update or confirm the class roster, and automate class waitlists.
Easily manage staff payroll, accounting for variable rates, tips, bonuses, and commissions.
Use client profiles to quickly view and update history, photos, notes, schedules, and payments, all available on a mobile-friendly platform. Text or email notifications let clients know if there are issues with their account, so you can address them before they become a bigger–and expensive–issue.
Accept payments and sell memberships on the go, and get less complex, less expensive, and transparent merchant processing with no hidden fees. Securely send, sign, and store digital client contracts and waivers through integration with Smartwaiver.
Brand and automate your email campaigns through integrations with BrandBot, MailChimp and Emma.
Avantages
I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.
Inconvénients
The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.
Hi Rebekah,
Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!
Thank you,
Cindy Schneider
Director of Customer Success
I am a swim coach at a very successful Swim School. We have hundreds of clients who are scheduling several hundred lessons a week in three locations with over 20 coaches. That would be a scheduling NIGHTMARE for a front desk staff. With this software, we are able to provide a polished website and portal where families can register for and schedule their own lessons. It also manages auto-draft payments and sends email reminders to families. As a coach, I can take attendance on my phone and also leave notes for other coaches or myself.
Avantages
This software is easy to use on my phone, which is very helpful. I use it daily to keep track of attendance and also leave detailed notes on how the lesson went, which is beneficial for me to review before the next lesson, or to share with another coach who may sub. The scheduling aspect is professional and most families are able to navigate it on their own.
Inconvénients
The scheduling process is sometimes a little confusing to families, and they have to call or email our scheduler to work them out.
When I am doing attendance and notes on my class roster, I can't just click "back" to return to my list. I have to go through the process of picking the calendar day and reloading.
Hi Casey,
Thank you very much for taking the time to provide a review of our product. We appreciate the positive remarks and the constructive feedback. Safety Before Skill Swim School has been a wonderful partner over the last three years and we look forward to continuing to support your school.
Thank you,
Cindy Schneider
Director of Customer Success
The best aspect Pike13 has brought to my business is organization of scheduling and billing, including how the business is doing. I would, however, like to see more qualifiers in the "Insight" dashboard, of monthly financials, customer growth, with a more drag and drop method of viewing what I want to see...in other words more of the quick snapshots that all businesses want to look at quickly, without making everything only buildable reporting, that I have to spend a lot ot time learning and creating, etc....more like QuickBooks, or typical Dashboard applications that display what's going on with the business.
Avantages
No doubt, dependability of the system, being available but the support is really excellent. They know the system they support and response to issues as well as resolution is one of the best I've ever experienced.
Inconvénients
The system is applicable to private instruction businesses, such as music lessons, but the mindset of being able to adapt the system to bring the best user experience to people of the business world of the Arts, such as music education, can be a struggle and I have asked for some changes in future upgrades but have yet to see them. For example - being able to edit naming like clients to students, or allowing automatic attendance taken, enabling the instructor to only need to manually change for cancellations, etc. There needs to be a part of the applications design that can address the broader needs of their targeted customers, such as a music school and not a one size fits all, like an exercise business.
Hi David,
Thank you very much for your review and your feedback. We value you, Anita, and your business.
Please continue working with our team to provide feedback and suggestions on improvements. It is important for us to understand how businesses work and use cases as we create new features and enhancements to our product.
Thank you,
Cindy Schneider
Manager, Customer Success
Glad we made the switch to this program. Although it doesn't provide everything we need yet, and although there are some things that I'm still doing manually due to some functions not working like our company needs, it does seem that FrontDesk is making frequent updates and changes to their product to meet the needs of customers. So, I'm hopeful that the features id like to see improvements on will be happening soon. Customer service has been helpful in hearing my frustrations and has been good with helping me find temporary work-arounds. Overall pleased with the product!
Avantages
Easy to use and love the accessibility though the phone app. This has been a good program for our small company budget too.
Inconvénients
We find the reporting to be difficult. It's ok when you need to pull one bit of info but if you need multiple layers of info/filters in one report its near impossible. You essentially have to run multiple reports and then compile the data from those several reports to get the info you need. This may not be the case for everyone, but it has been for our company. Several of our necessary reports are impossible to get and I've had to do a lot of searching for info the very difficult and long way. Customer service folks have been helpful in trying to find alternate work arounds but the reporting is my biggest issue with FrontDesk.
Hi Krista,
Thank you so much for your review! I'm glad you're enjoying Front Desk so far and we really appreciate your feedback.
We plan to release some updates to our New Reporting that will make it easier for you to gain insights into the performance of your business. We'll share more info with you as soon as it's available to share.
Also, Front Desk has a mobile version that can be accessed within your browser on Android and other mobile devices. We are currently evaluating all aspects of our mobile experience and will keep you updated.
In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.
Best,
Kris and the Front Desk team
Short story - I was glad to find a software that gave me a lot I needed, but as my music school offers primarily one on me, private lessons, the class/gym structure made it pretty difficult to configure for my purposes. Good news, is FD Support was a great help! Also, the business model I must use of not having employees, but self employed contracted teachers, adds more difficulties of complexity and lack of ways to incentivize them to carry out necessary functions. Although not a problem of FD, but never-the-less, an issue I must deal with.
Avantages
Overall, in spite of comments above, I do love what Front Desk offers in the way of reporting and communications with my customers...and the Support team is really amazingly helpful and always willing to do whatever it takes. THIS is a true pass of an excellent company , to not just offer a great product or service but BE THERE for the users.
Inconvénients
Again, my biggest issue is functionally in my business model, as the structure of FD is based more on class offering and not geared toward private, one on one, services. I would also like to see more functions in breakdown of what staff members can and can not do.
Hi David,
Thank you so much for your review! I'm happy you're enjoying Front Desk so far and appreciate your feedback about our Customer Care team.
Front Desk is designed to support businesses that offer both group classes and appointments.
It's been a while since we last chatted and I would like to schedule a call with you to learn more about your experience using our appointment functionality.
To schedule a time that works well for you, please email me at support@frontdeskhq.com and reference my reply to your review.
I look forward to speaking with you!
Best,
Kris and the Front Desk team
Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.
All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.
Schedule classes, workshops, and appointments with clients anywhere, anytime
Access and update client profiles — schedule, history, photos, notes — all on your mobile device.
Set alerts for billing issues you can address them before they get expensive.
Sign clients into sessions, update the roster, and verify participant counts.
Auto-enrollment and waitlists make scheduling easier for clients and increase retention.
Smart reporting offers clear, relevant, actionable data that helps you measure the health of your business.
99.9% platform uptime means business is always open.
A dedicated onboarding specialist guides you through software setup.
Pike13’s top-rated customer care team quickly addresses any issues.
Why did you first start your business? The answer probably has more to do with a passion for your skill or trade, if you’re like most entrepreneurs, and less to do with mundane tasks like client scheduling and collecting payments. Pike13 is a cloud-based solution that simplifies business management so you don’t have to get stuck in a mess of administrative tasks.
Built for personal services businesses, Pike13 gives you a way to manage your company from any smartphone, tablet, or desktop. The mobile platform delivers streamlined appointment scheduling, client management, attendance tracking, billing, and payment processing.
Pike13 is a mobile client management solution built for personal services businesses and franchises. The web-based platform lets you register clients for appointments and classes, accept payments, and manage your schedule, your clients, and your staff from any device. At the same time, Pike13 provides your clients with ways to see their own schedules, enroll in classes, manage their accounts, and make payments from any device.
By using Pike13 to manage day-to-day business tasks—like signing clients in to classes, collecting monthly payments, and electronically signing waivers—you can free up time to focus on your clients and your passion. This is especially true for businesses with multiple locations. Because Pike13 operates in the cloud, it can be deployed as a management solution at any number of business locations and even for businesses without a fixed location.
Pike13 offers tools for scheduling classes, workshops, and private appointments online. Not only can clients book these services through the web-based platform, but they can also change their own reservations and make payments, as well.
Before clients can begin scheduling classes at your business, you need to enter those classes into Pike13’s scheduling management system, including the name of the instructor, the time when the class is scheduled to take place, and the cost for each class. Clients who have purchased packages or plans can then make appointments through the integrated cloud-based system.
Client profiles give staff members a snapshot of each customer relationship. In most cases, client profiles include basic contact information, along with birth dates, profile photos, payment methods, and sign-in codes. You can also track and store liability waivers and release forms within their client profile modules.
The next time a client signs up for services at your business, create a new client profile to begin the relationship. In addition to adding profile photos, which help staff put a face to the name when checking clients into classes, you can also add public and private notes for staff to review.
Attendance tracking features enable staff to check clients into classes, update class rosters, and confirm class counts before training begins. Taking attendance in a class or course is important for the business because it ensures clients are paying you what you’ve earned.
As clients arrive for courses each day, they’re also able to check themselves in on your iPad app. Once the client arrives and the course has begun, Pike13 will deduct the visit from the client’s pass or plan. If a client hasn’t checked himself in for a course, the instructor can check the client in manually while taking attendance.
Pike13’s automated billing and payment features let your business securely accept payments with credit cards, direct deposit, and Paypal. Clients can purchase plans and passes, or pay for classes individually, depending on your business’s settings.
To process payments in Pike13, you need to create a merchant account. Pike13 encourages business users to process transactions through its partners, TransNational Bankcard and Gravity Payments. When your credit card processing has been activated, you can save your clients’ credit card information in Pike13 and avoid having to re-enter the information for each subsequent purchase.
Pike13 takes the information users have entered with regard to staff schedules and class lists and uses it to manage payroll. This feature is especially useful for businesses that pay staff based on the number of students enrolled in their courses.
After creating an appointment or a course in Pike13, choose the staff member who will provide the service. Business owners and managers can change the availability of staff members at any time. Staff members have the option to edit their own availability as well.
Pike13 integrates with other cloud-based business apps, including DocuSign, MailChimp, and Emma. By integrating Pike13 business management tools with these third-party applications, businesses can also reduce paperwork and automate email marketing.
Pike13 provides users with a free DocuSign account. You can use the eSignature app to securely send, sign, and store electronic documents—like waivers and other liability forms—in the cloud.
Pricing for Pike13 starts at $75 or 1% up to $10,000 in revenue per month and $2 per $1,000 over $10,000. Merchant processing fees for US-based businesses are a flat 2.4%. So if you sell $100 in services you’ll see $97.60 deposited in your bank account regardless of the type of credit cards used by your clients.
Handles essential business management tasks
Optimized for personal services businesses
Manages scheduling, billing, and payment processing
Pricing scales with your business as you grow
Mobile-friendly
Voici quelques-unes des questions fréquentes sur Pike13.
Types de licences disponibles pour Pike13 :
À partir de: 129,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Pike13 offers pricing that fits your business at a flat rate with no surprises. Depending on your business needs, Pike13 offers a Business or a Pro plan, ranging from $129/month to $179/month. Enterprise plans are also available — ask our sales team for custom pricing.
All plans include guided setup and training with a dedicated onboarding specialist, help migrating your data, a staff app and client kiosk app, a customer success manager, and access to our top-rated customer care team.
Fonctionnalités du logiciel Pike13 :
Utilisateurs habituels du logiciel Pike13 :
Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME
Langues dans lesquelles Pike13 est disponible :
chinois (simplifié), néerlandais, anglais
Types de licences disponibles pour Pike13:
Abonnement
Appareils pris en charge par Pike13 :
Android, iPhone, iPad
Applications s'intégrant à Pike13 :
Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress
Ressources d'aide disponibles pour Pike13 :
FAQ, Base de connaissances, Support en ligne, Support téléphonique
Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.