Pike13

Solution de gestion des clients basée sur le cloud

4,1 /5 (129 avis) Donnez votre avis !

Pike13 - Présentation

Description du logiciel Pike13

Les propriétaires d'entreprise devraient se concentrer sur leurs clients au lieu de perdre du temps dans des tâches administratives. C'est pourquoi Pike13 a été créé.

Cette solution simplifie vos tâches de planification, de gestion des clients et de traitement des paiements. Vous pouvez en outre la personnaliser pour qu'elle s'adapte à l'image de votre entreprise. Elle vous permet également de gérer facilement votre entreprise de formation au fitness ou aux beaux-arts depuis n'importe quel smartphone, tablette ou ordinateur de bureau. Vous pouvez ainsi vous concentrer sur la croissance de votre entreprise et faire ce que vous aimez.

Suivez les ventes, les recettes et les taux de rétention avec des reportings et des analytics en temps réel.

Suivez les absences, inscrivez les clients à des cours, mettez à jour ou confirmez la liste de cours et automatisez les listes d'attente pour les cours.

Gérez facilement la paie du personnel, la comptabilité des taux variables, les services, les bonus et les commissions.

Utilisez les profils clients pour afficher et mettre à jour rapidement l'historique, les photos, les notes, les calendriers et les paiements, tous disponibles sur une plateforme adaptée aux mobiles. Les notifications par SMS ou par e-mail permettent aux clients de savoir si leur compte rencontre des problèmes. Vous pouvez donc les traiter avant qu'ils deviennent plus graves et plus coûteux.

Acceptez les paiements et vendez des adhésions pendant vos déplacements et obtenez un système de traitement pour commerçant transparent, plus simple, plus abordable et sans frais cachés. Envoyez, signez et stockez en toute sécurité des contrats clients numériques et des décharges de responsabilité grâce à l'intégration à Smartwaiver.

Personnalisez et automatisez vos campagnes par e-mail grâce aux intégrations à BrandBot, MailChimp et Emma.

Pike13 - Présentation

Prix

À partir de
129,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

Pike13 - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Allemagne
Langues
anglais, chinois (simplifié), néerlandais

Médias

Vidéo de Pike13 Vidéo de Pike13 Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 : Capture d'écran pour Pike13 :

Pike13 - Avis

Pike13 - Avis

Note globale
4,1
/
5
Excellent
67

Très bien
36

Moyen
7

Médiocre
9

Mauvais
10

Rapport qualité-prix
4
Fonctionnalités
3,9
Simplicité d'utilisation
4
Support client
4,1
80% des utilisateurs recommandent cette application
Marissa D.

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.


Traduire avec Google Translate
Rebekah L.

Outstanding Software!

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.


Traduire avec Google Translate
Jessica F.

Weird Set up

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.


Traduire avec Google Translate
Dan G.

Used Pike13 (formerly FrontDesk) for years

Overall I was pretty happy the experience, eventually we decided to part ways though.


Traduire avec Google Translate
Mike M.

Best All Around Management Software for our Music School

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.


Traduire avec Google Translate
Marissa D.
Traduire en français
Traduire en français

We LOVE Pike13. They offer everything a small studio, or a large gym needs to operate.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/06/2018
Provenance de l'avis : Capterra

Avantages

Ease of use, and reliability are amazing! But my FAVORITE thing is definitely the staff app. I can do almost everything from the staff app, so I can work from anywhere, at any time.

From running payroll to creating packages or plans, it does it all. Most apps come with limited function, but this software is almost as complete as the desktop version.

And what I love about the company is they are always trying to get better. We have been users for man years and they add things I haven't even thought about needing. Its a pleasure to be a customer.

Inconvénients

The reporting can be a bit confusing for me. Recently they have added a new reporting feature which has much more information, but I still struggle trying to see exactly what I need at times.
But I cant even call it a complaint. I had to really think of something to answer this question.

Traduire en français

Réponse de Pike13

Hi Marissa,

Thank you so much for the feedback. We truly appreciate knowing what works and what our customers would like to see. As questions come up about reporting, please continue working with our customer care team and your account manager. We are happy to have calls to help you build exactly what you need to see.

Thank you,
Cindy Schneider
Manager, Customer Success

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Rebekah L.
Secteur d'activité: Divertissement
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Outstanding Software!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/08/2019
Provenance de l'avis : Capterra

Absolutely 100% positive and fantastic experience. Customers comment on how easy it is to use and I greatly value this software.

Avantages

I love how versatile it is. i need to be able to run both monthly tuition for regular, weekly classes, plus courses plus punch cards, as my business serves many different populations. I love how easy it was to set-up and how easy it is for my staff to learn. I don't have to provide training for new employees. For the weird times things don't go as planned, customer service is on top of it, very speedy, thorough and helpful.

Inconvénients

The reporting end is so versatile that I don't know how to easily pull up reports. there are so many ways to filter, which can be a good thing, but I don't know how to pull it up. I wish I could get notifications when someone buys a particular package that I am waiting to get sold.

Traduire en français

Réponse de Pike13

Hi Rebekah,

Thank you so much for taking the time to provide a review of our product. We appreciate the comments and the feedback!

Thank you,
Cindy Schneider
Director of Customer Success

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Jessica F.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Weird Set up

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 29/12/2018
Provenance de l'avis : Capterra

It's almost good. There are definitely things that need fixing, but they don't seem to care and are not evolving. I wish there was a customer service number though. I can't believe there is no way to get answers when you need them. Very disappointing.

Avantages

I do like the dashboard reporting. I can easily keep track of the money that comes in and any payments that fail, etc.

Inconvénients

The set up is super weird. Like, the software assumes all teachers that teach the same class make the same rate of pay. You have to manually add each teacher to each class in order for them to get paid as well. Instead of assigning pay rates to teachers, you assign them to classes, and even then, it doesn't assume any of your staff is allowed to teach that class. We have 75 classes a week on our schedule and several of them are different types of classes, so each time we add a class (or a new teacher), we have to manually add every teacher to the pay for that class. The customer service is bad. In fact, there is NO customer service number. You literally can't get answers unless you email them and the answers you get back are often a link to one of their self help articles and don't really answer your questions. Also, if you want to raise your prices on existing memberships, you will have to do that manually for every single person. The digital waiver set up through docusign does not work well and no one will help you set it up. Families are unable to manage each other so each child has to have their own unique email address to have a waiver on file as well as an account with us. Parents are always mad about this.
Probably one of the worst features is that if someone is on an autopay contract/membership and their payment fails, it's not very obvious. They can continue to take classes (the system does not automatically cancel them nor do they show up as unpaid).

Traduire en français

Réponse de Pike13

Hi Jessica,

Thank you for taking the time to provide feedback. We appreciate it and value what our customers have to say.

I am sorry to hear about the poor level of customer service you receive. Your account manager will reach out to you soon to discuss your concerns further and ensure you have all of the information for our customer care team. He will also ensure that your feedback is added to our internal system that tracks requests.

Thank you,
Cindy Schneider
Manager, Customer Success

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Dan G.
Secteur d'activité: Santé, bien-être et fitness
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Used Pike13 (formerly FrontDesk) for years

Logiciel utilisé Autre pendant plus de deux ans
Publié le 14/04/2020
Provenance de l'avis : Capterra

Overall I was pretty happy the experience, eventually we decided to part ways though.

Avantages

Very stable platform, app made it easy to access / manage remotely.

Inconvénients

I was a grandfathered user on an older plan - I eventually left since I got tired of having limited access to reports and metrics that would be included if I 'upgraded'

Traduire en français

Réponse de Pike13

Hi Dan,

Thank you for taking the time to provide a review even after switching platforms. It is great to hear from all of our customers, past and present. We hope you are doing well.

Thank you,
Cindy Schneider
Director of Customer Success

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Mike M.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Best All Around Management Software for our Music School

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/08/2016
Provenance de l'avis : Capterra

We looked at many others, from the low end to the very high end. We actually began deployment of another product and found that "the devil is in the details" - there were significant workarounds and changes to our business practices that would be required, and which we were not willing to make.

So we looked again, and found that, while not perfect, Front Desk did meet 100% of our "Must Have"s and the clear majority of our "Nice to Have" items without requiring us to squeeze into a predefined mold.

All the products out there have feature lists that sound great, but with most, the further we dug into actual implementation, the harder the task became. With Front Desk, instead I found that several of the business practices that make our school unique were handled very elegantly by the software. This is primarily due to the fact that Financials (payment plans, billing, etc.) are completely decoupled from Enrollments (maintaining Schedules, Attendance, etc). At first this was disorienting, but I soon realized it was the distinctive that provided much of the flexibility we needed.

Avantages

Very easy to use, modern / clean interface. The site is essentially identical on a Desktop and on Mobile devices. Note that some would say lack of an "App" was a Con (that was my first reaction) but the Mobile friendly website performs very well on all platforms.

Lots of flexibility around pricing models - per class as well as per instructor pricing, e.g. Prices, Discounts and Coupons are all clearly delineated in their roles and each is modifiable at time of sale. The Merchant Account Rates were the best we found also.

Viewing schedules for a few dozen teachers can be overwhelming; Front Desk has great flexibility in filtering the schedule (by person, activity, location, etc) as well as flexibility in presentation (list, day, week and month formats). Innovative use of colors also helps make attendance status clear at a glance.

I am also very pleased with how flexible the Customer view of the website is. The presentation of our "Course Catalog" can be very customizable, including defining what navigation tabs are available in the interface, etc.... not just what colors and icons are used! (We have yet to integrate the Front Desk website with our main site, but will do so next quarter.)

Inconvénients

The Payroll functionality appears good with one glaring exception, which is that it does not support hourly pay; instead, you use either commission rates or pay per task (as opposed to per hour). In other words, an instructor earning $20/hour must be separately configured to earn $15 for a 45 minute class and $10 for a 30 minute class. This makes payroll setup (and maintenance with changing rates) quite a bit more labor intensive. So, the system is flexible, but not very efficient. In our case, we've opted to use the reporting functionality to generate all payroll statistics we need, and roll them up in a spreadsheet, rather than take on the multiple Pay Rates per Instructor overhead. We can always adopt their Payroll tools later if we wish.

The Reporting function has apparently recently been revamped; the Interface has "Classic" and "New" Reports sections. So, my hope is that the New Reports functionality will be enhanced soon. The data content, and its filtering are very robust - however, right now there are still significant shortcomings; Column order/width cannot be adjusted, for instance. Reports can be grouped only at one level (by Instructor, or by ClassType, but not both).

These problems can all be worked around by using the Export to CSV or Excel to handle those requirements offline.

Hard copy printouts are also not very impressive for the schedules and reports, although they're functional.

Traduire en français

Réponse de Front Desk

Hi Mike,

Thank you so much for your review! I'm happy you're enjoying Front Desk so far and we really appreciate your feedback.

We plan to discontinue Classic reporting soon and are working on some updates to our New Reporting that will allow to you gain deeper insights into the performance of your business.

We'll share more info with you as soon as it's available to share.

In the meantime, please feel free to reach out to our Customer Care team at support@frontdeskhq.com.

Best,
Kris and the Front Desk team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,7/10
Basé sur 129 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

Pike13 - Prix

Pike13 - Prix

À partir de
129,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4/5
Basé sur 129 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

Pike13 - Fonctionnalités

Pike13 - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
3,9/5
Basé sur 129 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Pike13 - FAQ

Pike13 - FAQ

Voici quelques-unes des questions fréquentes sur Pike13.

Q. Quels sont les types de licence disponibles pour Pike13 ?

Types de licences disponibles pour Pike13 :

À partir de: 129,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel Pike13 ?

Nous n'avons pas d'informations sur les fonctionnalités de Pike13.

Q. Qui utilise Pike13 ?

Utilisateurs habituels du logiciel Pike13 :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues Pike13 est-il disponible ?

Langues dans lesquelles Pike13 est disponible :

anglais, chinois (simplifié), néerlandais

Q. Quels sont les types de licence disponibles pour Pike13 ?

Types de licences disponibles pour Pike13:

Abonnement

Q. Pike13 prend-il en charge les appareils mobiles ?

Appareils pris en charge par Pike13 :

Android, iPhone, iPad

Q. Avec quelles applications Pike13 peut-il s'intégrer ?

Applications s'intégrant à Pike13 :

Bitium, Emma, Emma, Google Calendar, Listen360, Mailchimp, Microsoft Outlook, Ordyx, PayPal, Wordpress

Q. Quelles sont les ressources d'aide disponibles pour Pike13 ?

Ressources d'aide disponibles pour Pike13 :

FAQ, Base de connaissances, Support en ligne, Support téléphonique