--- description: Grasp : qu'en pensent les utilisateurs ? Lisez les avis sur Grasp, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Grasp - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Grasp](/software/91650/grasp) # Grasp Canonical: https://www.getapp.fr/software/91650/grasp Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/91650/grasp?page=2) > L'application cloud de support client de Casengo permet aux commerces de détail en ligne et autres petites entreprises de répondre aux questions des clients plus rapidement et mieux que jamais. Une boîte de réception unique que toute votre équipe peut utiliser et qui regroupe les discussions avec les clients, les e-mails et les publications sur les réseaux sociaux. Améliorez votre service d'assistance. > > Conclusion : 21 utilisateurs lui ont donné la note de **4.6/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.6/5** | 21 Avis | | Simplicité d’utilisation | 4.7/5 | D'après l'ensemble des avis | | Support client | 4.6/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.1/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Grasp - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 29,00 € - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur) - **Langues**: anglais, néerlandais - **Pays disponibles**: Allemagne, Australie, Brésil, Canada, Chine, Inde, Japon, Mexique, Pays-Bas, Royaume-Uni, États-Unis ## Fonctionnalités - API - Alerts/Escalation - Base de données de clients - Chat et messagerie - Chatbot - Communication multicanal - Gestion de la base de connaissances - Gestion des e-mails - Gestion des flux de travail - Gestion des listes d'attente - Gestion des tickets de support - Intégration des médias sociaux - Marquage - Messagerie instantanée - Modèles d'e-mails - Modèles personnalisables - Outils de collaboration - Portail libre-service - Rapports et analyses - Rapports et statistiques ## Intégrations (3 au total) - Adobe Commerce - Drupal - WordPress ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) ## Logiciels similaires 1. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3425 reviews) 2. [Salesforce Service Cloud](https://www.getapp.fr/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) 3. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [EngageBay CRM](https://www.getapp.fr/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) ## Avis ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11 juillet 2014* | E-learning > > **Avantages**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Inconvénients**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13 mai 2024* | Logiciels | Taux de recommandation : 10.0/10 > > **Avantages**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Inconvénients**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *9 mars 2022* | Vente au détail | Taux de recommandation : 2.0/10 > > **Avantages**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Inconvénients**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *4 mars 2023* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Inconvénients**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17 avril 2019* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Inconvénients**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Page : 1/2\ Suivant: [Page suivante](https://www.getapp.fr/software/91650/grasp?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91650/grasp) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées