CallFire

CallFire

Telephony and call center app

4.6/5 (20 avis)

CallFire - Présentation

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.

Prix

À partir de
99,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Canada, États-Unis

Langues

anglais

CallFire - Avis

Note globale
4.6/5
95% d'avis positifs
13
Excellent
6
Très bien
1
Moyen
0
Médiocre
0
Mauvais
Utilisateur vérifié
Traduire avec Google Translate

Callfire Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/10/2018
Provenance de l'avis : Capterra

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Avantages

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Inconvénients

Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Don G.
Traduire avec Google Translate

Excellent for managing multiple call campaigns

Logiciel utilisé tous les mois pendant plus de deux ans
Publié le 12/12/2016
Provenance de l'avis : Capterra

The non-profit agency that I work for has been using the Callfire Cloud Call Center for over 5 years now as a tool to better manage our customer service outreach. The software allows us to easily create small targeted calling campaigns for individual staff or a large multi-user campaign for customer service follow-up with our entire customer base. The metrics that the software provides allow us to track staff productivity during calls, see good versus bad phone numbers, a number of live answers, etc. The data/question screen allows for customized Q&A that operators can fill in while on a call and which can be exported to Excel for data mining later. One major complaint is when trying to export the data. Not sure if this is due to the size of the campaigns, internet connection, the software itself, or what but it can often take several clicks of the export/download option over many minutes (I've seen it take anywhere from 3 minutes which is reasonable to one time when I spent over 20 minutes trying to open a campaign and export/download the results). This issue we have witnessed on multiple occasions over the years so it's not an isolated incident but again, tough to truly track down what the problem is. Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Avantages

Versatile, fairly easy to use, easy to customize.

Inconvénients

Sometimes tough to export data.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Joel N.
Traduire avec Google Translate

CallFire Review

Logiciel utilisé toutes les semaines pendant Version d’essai gratuite
Publié le 05/06/2019
Provenance de l'avis : Capterra

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business. Great customer support as well.

Avantages

There's so much that comes with this tool such as pre-recording feature for replies, script-setting, analytics, texting, phone banking just to name a few. All this actually make phone banking easy.

For businesses, I'd say that it is the best way to reach out to customers and follow-up on them whether it involves taking a survey, getting feedback for particular product or even letting them know that you are about to launch a new product or service.

It's flexible and customizable, which makes it even more your go-to choice for online banking.

It's pricing is actually great and it gives you the value for your money with automated dialing feature for mass calls and of course, great customer service in case you have any problem that you would like to report.

Inconvénients

I'd appreciate being able to edit text when you're recording to correct any accidental errors.

Customization should be considered for standard reports so they can best suit specific business needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Utilisateur vérifié
Traduire avec Google Translate

Use it all the time for my business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/02/2018
Provenance de l'avis : Capterra

great software!

Avantages

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Inconvénients

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Utilisateur vérifié
Traduire avec Google Translate

Easy to use and feature rich, we've grown to absolutely love it.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/05/2018
Provenance de l'avis : Capterra

Avantages

The UI is easy to navigate and all major features are clearly accessible from nearly anywhere. The reports are also powerful so we've been able to track & update metrics, increasing our overall productivity quite quickly.

Inconvénients

Initially we were concerned the features may not be that beneficial to us but once we began to see an increase in revenue due to sending out discounts & promotions, along updates and notifications so easily, we were very pleased.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

CallFire - Prix

À partir de
99,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Rapport qualité-prix

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text

CallFire - Fonctionnalités

  • API
  • Transfert d’appel

  • Analyse en temps réel
  • Chat
  • Conférences
  • Conférences vidéo
  • Enregistrement des appels
  • Identification de l'appelant
  • Intégration CRM
  • Intégration de tiers
  • Messagerie instantanée
  • Messagerie vocale
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Suivi des appels
  • Tableau de bord d'activités

Plus d'informations sur CallFire

CallFire - Principales fonctionnalités

  • Analytics reports
  • Auto-attendant and call routing
  • Automated surveys and polls
  • CRM integration
  • Call tracking
  • Campaign management
  • Customer history & notes
  • DNC / FTC compliance info
  • Data collection
  • Developer API
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/ home agents
  • SMS enabled call tracking
  • Single-line auto-dialer
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

Avantages

  • Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

  • Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

  • Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

  • Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

  • Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

  • Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

  • Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

  • Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

  • Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.

  • CallFire - FAQ

    Voici quelques-unes des questions fréquentes sur CallFire.

    Q. Quels sont les types de licence disponibles pour CallFire ?

    Types de licences disponibles pour CallFire :

    À partir de: 99,00 $US/mois

    Type de licence: Gratuit

    version d'essai gratuite: Disponible

    LITE
    $99 /month
    2500 minutes/texts

    STARTUP
    $199 /month
    5500 minutes/texts

    PRO
    $599 /month
    20000 minutes/texts

    Pay as You Go:
    5 cent per minute/ text

    Q. Quelles sont les principales fonctionnalités du logiciel CallFire ?

    Fonctionnalités du logiciel CallFire :

    • Analytics reports
    • Auto-attendant and call routing
    • Automated surveys and polls
    • CRM integration
    • Call tracking
    • Campaign management
    • Customer history & notes
    • DNC / FTC compliance info
    • Data collection
    • Developer API
    • Interactive voice response (IVR)
    • Multi-line dialing
    • Prerecorded messages as voicemails
    • Remote/ home agents
    • SMS enabled call tracking
    • Single-line auto-dialer
    • Text messaging
    • Track real-time results
    • Unlimited call transfers (1 credit/min)
    • Voice broadcast

    Q. Qui utilise CallFire ?

    Utilisateurs habituels du logiciel CallFire :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues CallFire est-il disponible ?

    Langues dans lesquelles CallFire est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour CallFire ?

    Types de licences disponibles pour CallFire:

    Gratuit

    Q. CallFire prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par CallFire.

    Q. Avec quelles applications CallFire peut-il s'intégrer ?

    Applications s'intégrant à CallFire :

    APIANT, BoomTown, Campaign Monitor, Capsule, Clearlogin, Cognito Forms, Cyfe, LeadMaster, Maintenance Care, VisitorTrack

    Q. Quelles sont les ressources d'aide disponibles pour CallFire ?

    Ressources d'aide disponibles pour CallFire :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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