CallFire

CallFire

Telephony and call center app

4.6/5 (20 avis)

CallFire - Présentation

Description du logiciel CallFire

CallFire offers a number of call center features to automate outbound campaigns and track business activity. The app's main features fall under the following categories: voice broadcast, text messaging, call tracking, IVR, cloud call center and developer API.

The cloud call center features of CallFire provide agents with all customer history and notes in one interface by integrating with your CRM and excel spreadsheets. The app supports unlimited call transfers and offers real-time reporting. It also lets you record calls, play prerecorded voicemail messages, add custom scripts and more.

Voice broadcast and text messaging lets you send important alerts, promotions, updates, and notifications to customers and employees. Call tracking and reporting in CallFire let you track and analyse all campaign results.

CallFire provides you with an IVR (Interactive Voice Response) system from which you can set up surveys, polls, appointment reminders, payments, and more for both inbound or outbound uses. The IVR system includes an auto-attendant, call routing, phone surveys, call recording, as well as results tracking and analytics.

CallFire - Présentation

Prix

À partir de
99,00 $US/mois

Types de licence

Essai gratuit
Gratuit
Rapport qualité-prix

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text


CallFire - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Canada, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour CallFire : Call tracking in CallFire
Capture d'écran pour CallFire : Call tracking in CallFire Capture d'écran pour CallFire : Creating a campaign in CallFire Capture d'écran pour CallFire : Tracking campaigns in CallFire Capture d'écran pour CallFire : CallFire and Salesforce integration Capture d'écran pour CallFire : Capture d'écran pour CallFire : Manage leads in CallFire

CallFire - Avis

CallFire - Avis

Note globale
4.6
/
5
Excellent
13

Très bien
6

Moyen
1

Médiocre
0

Mauvais
0

Rapport qualité-prix
4.6
Fonctionnalités
4.6
Simplicité d'utilisation
4.4
Support client
4.6
95% des utilisateurs recommandent cette application
Amber L.

CallFire is an Effective & Affordable Solution

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.


Traduire avec Google Translate
Utilisateur vérifié

Callfire Review

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.


Traduire avec Google Translate
Joel N.

CallFire Review

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business. Great customer support as well.


Traduire avec Google Translate
Taylor V.

Pretty good text blasting tool


Traduire avec Google Translate
Utilisateur vérifié

Use it all the time for my business

great software!


Traduire avec Google Translate
Amber L.
Secteur d'activité: Internet
Taille de l'entreprise: 2-10 employés
Traduire en français

CallFire is an Effective & Affordable Solution

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/12/2018
Provenance de l'avis : Capterra

I was in a pinch with my billing admin out of the office for a long time, so I needed a solution to let clients know if their invoice was overdue. I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too. It's been great for recouping late payments in my small business.

Avantages

- The voices for type-to-speech are pleasant, easy to understand
- It's really affordable
- The interface makes it easy to set up
- Live transfer is extremely useful

Inconvénients

- I wish it had the ability to edit the text of a recording, or at least view the words being spoken so they can be copied to another response. It's a bit cumbersone to have to retype for small changes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 201-500 employés
Traduire en français

Callfire Review

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 09/10/2018
Provenance de l'avis : Capterra

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Avantages

I was using some other auto dialing products before i got to know about Callfire from one my business mate. When i saw it working i was amazed. The uploading of the data, caller lists is very easy no matter if it is any file extension format it accepts all and shows you the exact call details on the screen as they are uploaded on it. We do not have to mention the unwanted details like address, zip, area code or postal code like rest of the dialer requires necessarily in order to get the calling list uploaded on the software. The call connectivity is excellent and i never have experienced a call drop or breakage call echo while dialing, (Provided sufficient internet bandwidth). They have got exiting upgraded features like messaging from a smart phone app. Call broadcasting and even you can track your call records as well. IVR (interactive voice responses) lets you set us inbound caller messages, product details, help center escalations till the time the caller is being answered by the next available agent. We also can make conference calls as well as call routing from this software. Also we can configure as many agents as we want on this dialer. We also can rely on the superior customer service as they are always available to help us with any technical issues.

Inconvénients

Honestly, no hassle, nothing to say bad or anything which i dont like about this product. It worth's every single penny invested.Value for money and happy customer engagement.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Joel N.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 501-1 000 employés
Traduire en français

CallFire Review

Logiciel utilisé toutes les semaines pendant Essai gratuit
Publié le 05/06/2019
Provenance de l'avis : Capterra

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business. Great customer support as well.

Avantages

There's so much that comes with this tool such as pre-recording feature for replies, script-setting, analytics, texting, phone banking just to name a few. All this actually make phone banking easy.

For businesses, I'd say that it is the best way to reach out to customers and follow-up on them whether it involves taking a survey, getting feedback for particular product or even letting them know that you are about to launch a new product or service.

It's flexible and customizable, which makes it even more your go-to choice for online banking.

It's pricing is actually great and it gives you the value for your money with automated dialing feature for mass calls and of course, great customer service in case you have any problem that you would like to report.

Inconvénients

I'd appreciate being able to edit text when you're recording to correct any accidental errors.

Customization should be considered for standard reports so they can best suit specific business needs.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Taylor V.
Secteur d'activité: Immobilier
Taille de l'entreprise: 13-50 employés
Traduire en français

Pretty good text blasting tool

Logiciel utilisé toutes les semaines pendant 1 à 5 mois
Publié le 19/12/2018
Provenance de l'avis : Capterra

Avantages

Very intuitive and simple to import in contacts and draft a text to send. Reasonable prices per message.

Inconvénients

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 5.0/10

Utilisateur vérifié
Traduire en français

Use it all the time for my business

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/02/2018
Provenance de l'avis : Capterra

great software!

Avantages

I use this software for all my outgoing calls. It allows me to schedule confirmations to my clients with one click of a button

Inconvénients

I had it set up for me by a subcontracted programmer. I do not have the technical knowledge to manage my set up. Wish the company had people on call to set up things for me and later make changes

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.6/10
Basé sur 20 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

CallFire - Prix

CallFire - Prix

À partir de
99,00 $US/mois
Essai gratuit
Gratuit
Rapport qualité-prix

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go:
5 cent per minute/ text

Rapport qualité-prix
4.6/5
Basé sur 20 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

CallFire - Fonctionnalités

CallFire - Fonctionnalités

API
Chat
Conférences
Conférences vidéo
Enregistrement des appels
Gestion de la communication
Identification de l'appelant
Intégration CRM
Intégration de tiers
Messagerie instantanée
Messagerie vocale
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Rapports sur les appels
Routage des appels
Suivi des appels
Tableau de bord d'activités
Transfert d’appel
Fonctionnalités
4.6/5
Basé sur 20 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

Plus d'informations sur CallFire

Plus d'informations sur CallFire

CallFire - Principales fonctionnalités

  • Analytics reports
  • Auto-attendant and call routing
  • Automated surveys and polls
  • CRM integration
  • Call tracking
  • Campaign management
  • Customer history & notes
  • DNC / FTC compliance info
  • Data collection
  • Developer API
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/ home agents
  • SMS enabled call tracking
  • Single-line auto-dialer
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast

Avantages

  • Cloud call center: See all customer history & notes and call dispositions & statistics from one screen. Includes unlimited call transfers.

  • Multi-line dialing: Autodialer lets you wait for an answer as it dials up to four numbers at once.

  • Data collection & reporting: Record calls, track results, add custom scripts, collect responses, and export data so you can see how agents are performing.

  • Voice Broadcast: Provides the option for the recipient to be transferred to your sales or customer service team with a simple “Press 1” feature.

  • Send custom messages with information from your spreadsheet or server using real voices or text-to-speech.

  • Text Messaging: Appointment reminders. Important updates. SMS polls. Keyword Promotions.

  • Call Tracking: Buy one, two, or even thousands of local and toll free phone numbers.

  • Interactive Voice Response (IVR): Use an auto-attendant to route your incoming calls to the appropriate line or answering service.

  • Developer API : CallFire’s APIs allow you to build intelligent voice and SMS applications.

  • CallFire - FAQ

    CallFire - FAQ

    Voici quelques-unes des questions fréquentes sur CallFire.

    Q. Quels sont les types de licence disponibles pour CallFire ?

    Types de licences disponibles pour CallFire :

    À partir de: 99,00 $US/mois

    Type de licence: Gratuit

    Essai gratuit: Disponible

    LITE $99 /month 2500 minutes/texts STARTUP $199 /month 5500 minutes/texts PRO $599 /month 20000 minutes/texts Pay as You Go: 5 cent per minute/ text

    Q. Quelles sont les principales fonctionnalités du logiciel CallFire ?

    Fonctionnalités du logiciel CallFire :

    • Analytics reports
    • Auto-attendant and call routing
    • Automated surveys and polls
    • CRM integration
    • Call tracking
    • Campaign management
    • Customer history & notes
    • DNC / FTC compliance info
    • Data collection
    • Developer API
    • Interactive voice response (IVR)
    • Multi-line dialing
    • Prerecorded messages as voicemails
    • Remote/ home agents
    • SMS enabled call tracking
    • Single-line auto-dialer
    • Text messaging
    • Track real-time results
    • Unlimited call transfers (1 credit/min)
    • Voice broadcast

    Q. Qui utilise CallFire ?

    Utilisateurs habituels du logiciel CallFire :

    Grandes entreprises, Entreprises de taille moyenne, PME

    Q. Dans quelles langues CallFire est-il disponible ?

    Langues dans lesquelles CallFire est disponible :

    anglais

    Q. Quels sont les types de licence disponibles pour CallFire ?

    Types de licences disponibles pour CallFire:

    Gratuit

    Q. CallFire prend-il en charge les appareils mobiles ?

    Nous n'avons pas d'informations sur les appareils pris en charge par CallFire.

    Q. Avec quelles applications CallFire peut-il s'intégrer ?

    Applications s'intégrant à CallFire :

    APIANT, BoomTown, Campaign Monitor, Capsule, Clearlogin, Cognito Forms, Cyfe, LeadMaster, Maintenance Care, VisitorTrack

    Q. Quelles sont les ressources d'aide disponibles pour CallFire ?

    Ressources d'aide disponibles pour CallFire :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo