DEAR Inventory

Logiciel de gestion des stocks pour PME

4,3 /5 (214 avis) Donnez votre avis !

DEAR Inventory - Présentation

Description du logiciel DEAR Inventory

DEAR Inventory est une application cloud en ligne dédiée à la gestion d'inventaire et des commandes pour les PME. Celle-ci offre une solution complète de back-end avec des fonctionnalités d'achat, de gestion des ventes, des entrepôts, d'industrie légère ainsi que d'expédition, de vente en ligne et de passerelle de paiement.

DEAR Inventory vise à aider les propriétaires de petites et moyennes entreprises à prendre le contrôle de la gestion d'inventaire et des commandes tout en rationalisant, automatisant et simplifiant les opérations quotidiennes.

DEAR dispose de nombreuses applications dans divers secteurs pour des entreprises de différentes tailles. Les détaillants, les grossistes, les fabricants et les gestionnaires de vente en ligne constituent les grandes catégories d'utilisateurs de DEAR Inventory. Certaines entreprises utilisent DEAR pour des besoins simples en matière de gestion des stocks, tandis que d'autres comptent sur celui-ci pour se conformer aux exigences de conformité imposées par leur secteur. Par exemple, les fabricants de produits alimentaires ont besoin de DEAR pour la traçabilité des lots et leur date d'expiration.

DEAR Inventory - Présentation

Prix

À partir de
199,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

DEAR Inventory - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Inde
Langues
chinois (simplifié), chinois (traditionnel), anglais

Médias

View key performance indicators
Access DEAR Inventory on any internet-enabled device
Manage orders and leave purchase order memos
View assembly order
Check product availability
Vidéo de DEAR Inventory Capture d'écran pour DEAR Inventory : View key performance indicators Capture d'écran pour DEAR Inventory : Access DEAR Inventory on any internet-enabled device Capture d'écran pour DEAR Inventory : Manage orders and leave purchase order memos Capture d'écran pour DEAR Inventory : View assembly order Capture d'écran pour DEAR Inventory : Check product availability

DEAR Inventory - Avis

DEAR Inventory - Avis

Note globale
4,3
/
5
Excellent
109

Très bien
81

Moyen
13

Médiocre
6

Mauvais
5

Rapport qualité-prix
4,3
Fonctionnalités
4,1
Simplicité d'utilisation
4,2
Support client
4,4
89% des utilisateurs recommandent cette application
Nick C.

The best cloud-based Inventory Management option for SMEs

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.


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Dallas L.

Dear has significantly helped our company

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.


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Dona D.

We run the whole company on DEAR

Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support. DEAR support is always very, very responsive and they keep holding my hand until we get where we need to be. I can't say enough good things about the support. All of the support staff know the product and can immediately understand what I need, they stay with me until I do it.


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Cole N.

Poor Experiences

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.


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Paul G.

Was a great system with lots of pro's but now massively flawed!

Performance issues are far far too common, and they seem to be unable to support them.


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Nick C.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

The best cloud-based Inventory Management option for SMEs

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/10/2019
Provenance de l'avis : Capterra

As a consultant implementing DEAR Inventory for a wide range of SMEs, we have solved an innumerable amount of problems along the way. From Batch tracking, to serial number tracking, integrations with online stores, accounting, shipping, reporting and forecasting, etc, it is all there.

The team at DEAR are generally very quick to respond and offer assistance, and the users are given the power to request and vote on new features to be implemented. The subscription pricing is also at a point where it represents huge value for money.

Avantages

As a cloud integration consultant working with SMEs in Adelaide and interstate to solve inventory management issues by implementing the right software, DEAR has proven again and again to be the leading choice for these businesses and is now our recommended choice as an implementation specialist.

DEAR has the functionality to provide a central solution to any SME looking to sell online or instore across a number of channels, and manage all the inventory in one place.The integration with Xero is top notch and the most robust I've seen of almost any app that connects to Xero.

The integrations to eCommerce channels are consistent in their setup and options and allow a great deal of flexibility. Complementing these integrations are shipping service integrations that allow for a full suite of inter-connected apps with DEAR as the hub.

Inconvénients

If I had a gripe, it would be around some minor inconsistencies within the UI across various parts of the software, as well as some minor inconsistencies with various reports that are available.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Dallas L.
Secteur d'activité: Vente en gros
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Dear has significantly helped our company

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 22/11/2019
Provenance de l'avis : Capterra

Our overall experience is positive. It was a little bit of a learning curve, but now that we have it down, I couldn't imagine going back. It helps us stay organized and helps us become more efficient and detailed with our operations.

Avantages

We transferred from Quickbooks to Dear Systems and it has been a great improvement. Our ability to manage inventory is far greater than before with QB. It's simple/easy to use, but also robust and has some very helpful features. We're in the wholesale industry. On the sales side - we love the pick, pack, and ship functions. This allows us to easily provide another level of detail for our customers that we couldn't before. We can enter what we packed on what pallet and then easily print pallet break downs and detailed packing lists. I also like the way you can mass pick, or mass print sales orders. The advance sale option is nice, so you can track back order shipments right on the same screen as the original order.
On the purchase order side, the advance receiving functions let you receive inventory against one PO more than once which is helpful.
We also just started keeping some inventory in another warehouse, so the ability to keep track of that through dear is nice.

Also the B2B portal has been a nice addition to our company as well.

Inconvénients

I think the reporting tab is pretty clunky, that might be what I like least about Dear. They're on the right track, and some of those reports are very helpful. It's just that I have to export them to excel and modify them quite a bit for them to be what I want them to be.
Also I think the "credit purchase order" and "credit sale note" functions are pretty confusing/complicated.

Traduire en français

Réponse de DEAR Systems

Hello Dallas,

Thank you for your valuable feedback. We have done major improvements to the reports section. With the new UI/UX improvement that was rolled out in the beginning of 2020 the usability and functionality of reports has never been easier. We have detailed knowledge base articles for each report and how to use it. You can read more about it by visiting https://support.dearsystems.com/support/solutions/folders/1000217591/. If you have any questions you can contact us at any time on support@dearsystems.com & a Customer Success agent will be ready to do a quick demo to help you.

Best Regards,
DEAR Team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Dona D.
Secteur d'activité: Mode et vêtements
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

We run the whole company on DEAR

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/08/2020
Provenance de l'avis : Capterra

Often times I do run in to a problem, either I entered something wrong and can't fix it, or I need a bulk operation done and need support. DEAR support is always very, very responsive and they keep holding my hand until we get where we need to be. I can't say enough good things about the support. All of the support staff know the product and can immediately understand what I need, they stay with me until I do it.

Avantages

The integration with our web store and accounting software, totally automated everything.

Inconvénients

Its complicated, but probably not overly so considering what it does.

Traduire en français

Réponse de DEAR Systems

Hello Dona,

Thank you for your feedback. I am glad that our Support Team has helped you when you faced difficulties. We strive to serve our customers to the best of our abilities. Please do contact us if you have any difficulties.

Best Regards,
DEAR Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Cole N.
Secteur d'activité: Fabrication électrique/électronique
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Poor Experiences

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/03/2020
Provenance de l'avis : SoftwareAdvice

I wish I had control over whether we switched to a new inventory management system, but all I can do is voice my displeasure and hope that change comes. As for anyone looking into it, it seems to me that DEAR has gotten mostly positive reviews. In my experience, I've had almost nothing positive to say about it. I sincerely hope that everyone will put in a little extra money for something more reliable and customer oriented so they, or those that they work with, will not have to deal with the frustrations our warehouse has gone through.

Avantages

It seems that DEAR is cheaper than other options, and seems to have a wide variety of functionality -- at the very least, it has all the functionality that our company and our warehouse needs.

Inconvénients

This product in particular has been so poor that I dedicated a lot of time to find places to review it. I started using DEAR 4 years ago when I picked up my job at this company. My company was small then, and DEAR had not been in use for very long when I got there.

Speed has always been an issue, but it hasn't become a big issue until recently as we've become more dependent on inventory and getting things done in a timely manner. In addition to being slow, we experience almost daily shutdowns of the site where nothing can be accessed. Usually, these last anywhere from a few minutes to 30 minutes, but the other day it went down for over 2 hours! This was during our shipping time when we are entirely dependent on the system, although it should be noted that we are dependent on it for the majority of the working day anyways. We ended up staying late to compensate -- and it was a Friday.

Support was not any help as they always provide empty reassurance that their 'team is working hard to improve and optimize the servers', and don't provide any kind of real fix. I could accept that if it noticeably improved over the years, but it hasn't. Clearly it's not enough of an issue for them to actually address.

Overall, terrible software service and terrible customer service. If they excel at anything, it's making their website look pretty -- although I have my complaints about poor functionality of the website as well.

TL;DR -- Would not recommend to my worst enemy

Traduire en français

Réponse de DEAR Systems

Hello Cole,
Thank you for your feedback. Over the last year, we have done a lot of change to improve the performance. To name a few; individual database for each customer, code restructuring, optimize the query, offloading some processing to different servers for quick execution and we also have a 24/7 team monitoring the system for any performance issues & addressing them before customers get affected.
One of our Customer Success Managers has been trying to contact you. We want to give you personalized attention to help you resolve any difficulty you may be facing.
Best Regards,
DEAR Team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 0.0/10

Paul G.
Secteur d'activité: Logiciels
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Was a great system with lots of pro's but now massively flawed!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 11/06/2020
Provenance de l'avis : SoftwareAdvice

Performance issues are far far too common, and they seem to be unable to support them.

Avantages

Contains the vast majority of required features to operate a successful e-commerce store. Nice layout, not too bulky, and sticks to what its good at. API is well written which allows you to expand usability with third party apps.

Inconvénients

Performance! Over the past 6 months this has gone from bad to worse. The odd hang, became frequent hangs, then time outs on the server. The latest sizeable price increase to allow them to fix this was unwelcome as I already pay for a package that is supposed to perform as promised. This left a little bit of a sour taste. Now though, once again, their system is down, completely!
My team cannot access anything, at all. If a call or email comes through, we cannot see stock, prices, lead times, not even the customer records.
Support say they are working on it, the ETA? Don't know. Great.
I say avoid until they sort out their issues with performance. I will be looking for alternatives as I cannot afford this kind of issue, and paying more for the service they are already supposed to be offering is bad form in my opinion.

Traduire en français

Réponse de DEAR Systems

Hello Paul,

Thank you for your feedback. I am glad to hear that the new UI/UX that was rolled has met your expecations.
We are constantly scalling DEAR to meet the preformance needs of our customers.
Some of our customers in the Microsoft East US data centre experienced a System Outage. This was caused by unexpected behaviour in the Microsoft Datacenter. You can find out more details about the above incident at https://status.azure.com/en-us/status/history/ June 2020 6/11 Storage - East US - Mitigated (Tracking ID 9VHK-J80). The DEAR monitoring team, which is working 24/7 to have an eye out for any performance issues, immediately spotted this and promptly contacted Microsoft to report, monitor and got the incident resolved. We recognize the important role that DEAR plays in your daily business. Rest assured we have taken the necessary steps, in discussion with Microsoft, to avoid this from occurring again.

Best Regards,
DEAR Team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Recommandation utilisateur
8,5/10
Basé sur 214 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

DEAR Inventory - Prix

DEAR Inventory - Prix

À partir de
199,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,3/5
Basé sur 214 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

DEAR Inventory - Fonctionnalités

DEAR Inventory - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 214 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

DEAR Inventory - FAQ

DEAR Inventory - FAQ

Voici quelques-unes des questions fréquentes sur DEAR Inventory.

Q. Quels sont les types de licence disponibles pour DEAR Inventory ?

Types de licences disponibles pour DEAR Inventory :

À partir de: 199,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel DEAR Inventory ?

Nous n'avons pas d'informations sur les fonctionnalités de DEAR Inventory.

Q. Qui utilise DEAR Inventory ?

Utilisateurs habituels du logiciel DEAR Inventory :

PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne

Q. Dans quelles langues DEAR Inventory est-il disponible ?

Langues dans lesquelles DEAR Inventory est disponible :

chinois (simplifié), chinois (traditionnel), anglais

Q. Quels sont les types de licence disponibles pour DEAR Inventory ?

Types de licences disponibles pour DEAR Inventory:

Abonnement

Q. DEAR Inventory prend-il en charge les appareils mobiles ?

Appareils pris en charge par DEAR Inventory :

Android, iPhone, iPad

Q. Avec quelles applications DEAR Inventory peut-il s'intégrer ?

Applications s'intégrant à DEAR Inventory :

Crossfire Cloud EDI, Handshake, Hike, Pepperi, QuickBooks Online, QuickBooks Online Advanced, Salpo CRM, Starshipit, XLReporting, Xero

Q. Quelles sont les ressources d'aide disponibles pour DEAR Inventory ?

Ressources d'aide disponibles pour DEAR Inventory :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo, Support téléphonique