DEAR Inventory - Prix, fonctionnalités, avis et comparateur de logiciels

DEAR Inventory

Inventory management software for SMBs

4.4/5 (136 avis)

DEAR Inventory - Présentation

DEAR Inventory is a cloud-based, inventory and order management application for SMBs which offers a complete back end management solution with purchasing, sales, warehouse management, light manufacturing features as well as shipping, ecommerce and payment gateway integrations.

DEAR Inventory aims to help small to medium business owners take control over inventory and order management while streamlining, automating and simplifying all daily operations.

DEAR has wide applications in various industries by businesses of various sizes. Retailers, wholesalers, manufacturers and ecommerce operators are the broad categories of DEAR Inventory users. Some businesses utilise DEAR for simple inventory management needs while others rely on DEAR to meet compliance requirements imposed by their industry, for example food manufacturers need DEAR for lot traceability and expiry date capabilities.

Prix

À partir de
$199/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Europe, Inde et 3 autres, Afrique et Moyen-Orient, Royaume-Uni, États-Unis

Langues

chinois (simplifié), chinois (traditionnel), anglais

DEAR Inventory - Avis

Note globale
4.4/5
92% d'avis positifs
69
Excellent
56
Très bien
5
Moyen
4
Médiocre
2
Horrible
Traduire avec Google Translate

Great software platform for inventory management

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 31/10/2018
Provenance de l'avis : Capterra

DEAR is phenomenal for a user that is willing to put in the time to discover it.

If PMs had more of a security / controls / data audit background , and implemented processes to address those weaknesses , it could potentially become a solution for businesses of all sizes, not just SMBs.

Avantages

1- Customer support is on point, probably the best i've ever interacted with. They clearly understand that this is not a word processor, and have built a world-class support service around the software.
2- SaaS is not buggy at all
3- Their devs are constantly rolling out updates
4- DEAR has good, nonbuggy integrations with almost every major app in its market niche.
5- DEAR has succeeded in making a product that is relatively easy to use in what is an otherwise complex piece of software, and has deep complexity

Inconvénients

1-Documentation is weak in several non-core modules and functionality. For example, security features don't really have an instruction manual, or if it exists, it is not immediately obvious where that lives, thus leave people having to contact CS.

2- Some features are not really implemented thoughtfully and are more of an horizontal revenue expansion than actually thinking of customer pain points. Example - the notification module could be SO MUCH more, but it has weaknesses like it won't report on stock transfers completed, etc.

3- The overall platform is not hardened against stupid errors. There is no "audit your customer's data" logic in DEAR. Platform assumes user inputs are always right and there are no early warning(s) across the board when users are making obvious mistakes, such as when POs receive impossible / wrong amounts, SKUs, etc. The feedback for "error" popups, is only is given when it is too late.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

After trialing three chosen cloud-based stock-management solutions for my clients DEAR won my vote.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 14/01/2018
Provenance de l'avis : Capterra

Avantages

The software can be used "out-of-the-box" after a minimal amount of setup, and can also be used in more complex installations where bespoke software development might be needed.

The simplicity of the initial setup, the simplicity of the menu navigation, and the speed with which new users are able to grasp what they need to do to accomplish their tasks caused me to take a closer look at this software and I'm glad I took the time to do so.

The multiple warehouse locations field, along with the multiple bin locations field, both available in DEAR but not available in some other offerings, is a basic requirement of a stock management system as far as I am concerned.

Whilst the software might appear complex for first-time users, those with experience of stock systems and business processes should find it a breeze to set up and use for the purpose intended, especially if they are familiar with setting up other software. It's an advantage, but not a requirement, if the person(s) setting it up also have an understanding of business accounts and are able to find their way around creating/editing MS Word mail-merge templates.

I am impressed that I have been able to use the software to accomplish pretty much every task that my clients' have asked of it so far. The ease of integration with other cloud-based applications puts another tick in the box for me.

Inconvénients

This is a comment and not a complaint; although the reporting functionality in the 'out-of-the-box' version is adequate there is room for improvement. The limitations can be overcome by exporting the files and adapting them as needed. Those with a more specific software development skill- set (or more time to learn) would be able to achieve a great deal more from the software than is possible using the 'out-of-the-box' version.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduire avec Google Translate

all in all very happy

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/11/2017
Provenance de l'avis

Avantages

"Moved over from sage around 12 months ago to Xero and added Dear which answered the major issues I was having with Sage in that the inventory element (sure, that's not what is was designed for) was woefully inadequate for our business.

I have to report that 12 months in that Dear has met and exceeded expectations and added real value to my inventory management and customer order processing. With the recent addition of the B2B portal, and what my customers will be able to do once is it fully operational will really revolutionalise some of the challenges we faced in, for example, letting customers know what is available from stock etc.

Overall, we made the right move and I haven't seen a better combination of integrated applications than Dear and Xero!
Well done and thanks to both!"

Inconvénients

Dear is a brilliant and responsive company, although my only gripe, is that there are few updates or communique's relating to bug fixes or developments of the application. Example is the B2B portal, there are many comments about what features are needed and bug fixes, but as yet no commentary from Dear as to which will or won't be incorporated. Like me, many will become less likely to comment f it is not apparent that they are being acknowledged. Come on Dear, at least add a comment!!

Réponse de DEAR Systems Limited

Hi Nigel,

Thank you for this review we are happy to hear everything is going well. We would like to take some time to address some of the cons.

We have new updates/releases of new features pretty much on a weekly basis. The minor changes get notified through in app notifications and major monthly releases get sent out as news letters. This can be found in our release notes sections http://dearsystems.com/inventory-software/blog/category/release-notes/

Regarding the forum we get a lot of inquiries to add new features and we usually work on an up-voting system and implement suggestions that are most popular against our users. When our businesses analysts decide on what we should implement a planned status will appear next to the suggestion. When its in progress the status will change to 'In Progress' and once finished the status will change to Implemented.

Please see our development road-map for everything that is coming up in relation to B2B enhancements based on user requests http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

DEAR Systems, much more than an inventory plugin!

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 17/11/2017
Provenance de l'avis

Avantages

// DEAR SYSTEMS DOES

+ Manage inventory with different sales channels
+ Send PO/Invoices/Quote/.../... with customisable template
+ Auto assemblies
+ Bundles
+ Issues to production
+ Sync to accounting software
+ Handles goods in transit, FX gain or Loss etc
+ They are working on a reseller portal
+ They are working on a POS
+ Chat support is knowledgeable and they really try to help you

Inconvénients

They have a forum where users can chat together and upvote functionalities requests.

- They are totally absent from that forum, they say they scan it to update their roadmap but they won't engage in the conversation at all.

- Functionalities are added too fast without feedback from their users.

They really need to work on their communication with their active users.

Réponse de DEAR Systems Limited

Dear François,

Thank you so much for your review. We are happy to hear that mostly everything is going well with DEAR. Would like to address your concern with forum activity and explain a little further the process.

The user feature requests work on an up-voting system. When our business analysts review suggestions they look at the ones that have been up voted the most by users. We then need to do market research to see potentially how many businesses this feature would be applicable to and if changes are made we need to make sure that existing users do not get affected by these changes.

When a suggestion is accepted the status will change to Planned. Once it is scheduled for development it will appear on our development roadmap with an ETA. When we start implementing it the status will change on the forum to In Progress. Once we finish the status will change to Implemented.

We'd like to develop every feature we are asked for and we do have to prioritise the work we undertake. We will always measure the demand for certain features, both through our forum and other industry sources.

Some links below to pages that will help understand what has been done recently and where we are heading.

Release notes - http://dearsystems.com/inventory-software/blog/category/release-notes/

Development Roadmap -
http://dearsystems.com/inventory-software/development-roadmap/

Best Regards
DEAR Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Traduire avec Google Translate

Almost the perfect solution for solution for Stock Management

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 28/08/2018
Provenance de l'avis : Capterra

Dear is at the heart of our distribution business. We book in all stock, and then provide quotes, sales orders through to invoices for the parts we sell. We run all our stock control through it with min and max quantities set up on stock items, we use the Re-order function for purchase orders and the sales Overview report to track and progress sales orders.
We have also recently started to use the additional attributes on the sales and purchase areas to allow us to capture more information to tie up orders with their purchase orders.
Throughout the 4 years we have been using Dear it has proved super reliable, we have had very litlle down time and no sync issues with Xero. Overall experience is excellent!

Avantages

It syncs brilliantly with Xero and Woo Commerce. Since we started using Dear we have no Sync issues with our accounting package Xero which is critical for our business. For this reason I would absolutely recommend it to anyone looking for a stock management system to run alongside Xero as their accounts package

Inconvénients

The costing set up is not good for our business. All the quotes and sales orders are set up to show margins based Average cost. This is really not good. If you put a new product on you do not see any margin until you have received and processed the purchase invoice. Also if you receive parts without an invoice it throws your margins out until that PO has its invoice booked onto the system.
A simple solution would be to allow you to show margins against either the Fixed cost field or the Last Purchase Cost field. This one update would transform our day to day quoting and order processing on Dear.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

DEAR Inventory - Prix

À partir de
$199/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Plans start from as little as $199 USD/month for 5 users

Extra users: $50 USD/month

DEAR Inventory - Fonctionnalités

  • API
  • Données en temps réel
  • Emplacements multiples
  • Gestion des factures
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Suivi de l'inventaire

  • Audit
  • Champs personnalisables
  • Gestion de la conformité
  • Gestion des flux de travail
  • Monitoring
  • Notifications automatiques
  • Piste d'audit
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur DEAR Inventory

DEAR Inventory - Principales fonctionnalités

  • Account reconciliation
  • Accounting integration
  • Accounting management
  • Actual costing
  • Application integration
  • Asset management
  • Automated billing
  • Automated sales
  • Automatic adjustments
  • B2B integration
  • Balance sheet
  • Bank reconciliation
  • Barcode printing
  • Barcode scanning
  • Barcode support
  • Bill of material analysis
  • Billing & invoicing
  • Bills of material
  • Cost analysis
  • Cost analysis, profit summary
  • Cost estimating
  • Cost tracking
  • Credit card integration
  • Credit card processing
  • Customer database
  • Customer discounts, product discounts, volume based discount
  • Customer loyalty program
  • Customizable categories
  • Customizable templates
  • Data import
  • Data import/export
  • Data synchronization
  • Discount management
  • Downloadable templates
  • Drop shipment management
  • Electronic payments
  • Email integration
  • Estimating
  • FIFO/FEFO methods
  • Financial reporting
  • Fulfilment management
  • Integration with online sales channels
  • Inventory & service-based expense tracking
  • Inventory management
  • Inventory reports
  • Inventory tracking
  • Invoice management
  • Invoice processing
  • Job costing
  • Job costing, issue materials to production
  • Lot/batch tracking, expiration date, barcodes, serial number
  • Manufacturing reports
  • Manufacturing, BOM, finished goods
  • Multi-channel management
  • Multi-country
  • Multi-currency
  • Multi-location
  • Multi-store management
  • Multiple catalogs
  • Multiple currencies, multiple warehouses
  • Multiple pricing tiers, product images
  • Multiple user accounts
  • Order management
  • Order processing
  • Order tracking
  • POS
  • POS integration
  • Partial deliveries
  • Permission management
  • Power management
  • Product data management
  • Product expiration reports, lot recall reports
  • Product reordering
  • Production tracking
  • Production yield analysis
  • Productivity reporting
  • Purchase history
  • Purchase order management
  • Purchasing management
  • Purchasing reports
  • Purchasing. PO’s, credit notes, stock, return to supplier.
  • QuickBooks integration
  • Real time data
  • Real time monitoring
  • Returns management
  • Rights management
  • Sales by sale representative, products, customers reports
  • Sales orders
  • Sales quote management
  • Sales reporting
  • Sales tracking
  • Search functionality
  • Selling, sales quotes, margin calculation, recurring invoice
  • Serial number tracking
  • Shipping management
  • Status tracking
  • Stock adjustments and valuations
  • Stock levels. Reorder to stock level, reorder backordered
  • Stock management
  • Stock on hand, inventory movement
  • Summary reports
  • Supplier management
  • Third party integration
  • Transaction history
  • Transaction monitoring
  • Transfer between warehouses
  • eCommerce integration

Avantages

  • Powerful order management:
    DEAR acts as a central order management system and lets users achieve complete visibility of sales across all channels (retail, wholesale and ecommerce) and track customer orders from quote to fulfilment (pick, pack, shipment) and invoicing.

  • Inventory management:
    With inventory being the main asset it is important to know what is in stock, on order, allocated to a customer or running low. In DEAR users can conveniently set automatic stock reorder points, perform stock adjustments and stay on top of all stock movements in their business.

  • DEAR uses actual accounting costing methods FIFO and FEFO for true cost calculations when users buy, sell or manufacture. Variations of the costing methods cater for inventory with serial/batch numbers as well as expiry dates allowing users to store unique items and giving the ability to subsequently track the sale of inventory to specific end customers.

  • eCommerce Integrations:
    DEAR supports all major ecommerce sale channels, shipment services and POS e.g. Square, Amazon, Fulfilment by Amazon, Shopify, WooCommerce, Shipstation, Vend, Floship and more.
    Our integrations with online stores and shipping platforms help users reach their customers and increase exposure and sales. Users can easily add new platforms to their sales strategy and use DEAR Inventory as a central point for managing all orders, payments and shipment information for multiple sales channels.

  • Manufacturing:
    Accurately tracking the costs of raw materials, labour and overheads through the production process will help users formulate the right pricing strategy for their products and ensure they are never operating at a loss. In DEAR this can be managed via the Bill of Materials functionality.
    Users can easily estimate the cost of manufacturing and availability of raw materials within the Production module. Check the maximum quantity users are able to manufacture along with the relevant costs and automatically order missing components. Auto-assemblies and kits are also available for the management of bundles.
    Our Disassembly module lets users break down items into smaller components and takes the pain out of unit conversions.

  • Analyse de GetApp

    Regardless of a business’s size, product management needs remain the same. A business must manage the flow of products in and out, mitigating loss and fulfilling orders quickly. While larger businesses can afford a full staff and a customized solution, small businesses usually lack the funds to put these resources in place.

    DEAR Inventory levels the playing field for SMBs, allowing them to compete with much larger organizations. Whether a business is moving hundreds or hundreds of thousands of products each month, DEAR Inventory offers a back end solution that can help businesses manage daily operations affordably.

    The DEAR Inventory dashboard gives an overview of a business's product activity

    Description du logiciel DEAR Inventory

    Using DEAR Inventory, businesses can reduce manpower without sacrificing efficiency. The app can integrate with a business’s inventory software to provide ongoing access to financial information for business managers. Profit and loss statements and balance sheets will always be updated, reflecting the latest information about sales online and at a business’s retail locations.

    Because inventory information is always updated, employees will no longer make promises they can’t fulfill. If a product shows as in stock, it will be, allowing floor workers and websites to always know if an item is available.

    DEAR Inventory integrates with a variety of accounting applications to provide up-to-date financial information for a business

    DEAR Inventory - Principales fonctionnalités

    Purchasing

    Using DEAR Inventory, businesses can create and track each phase of the purchasing process. Once a purchase order has been created, it appears in the list of orders for easy tracking. The order is submitted to the specified vendor, automating the ordering process to remove the burden from workers. Businesses can also access information on the reorder level of all stock.

    Through reporting, businesses can see all purchase orders, with separate reports available for pending purchase orders and purchase cost analysis. A Supplier/Product report can show all activity with a specific supplier or product for a specific date range, as well as all pending orders for that supplier or product.

    Businesses can create purchase orders and purchase products directly in DEAR Inventory

    Inventory

    Managing inventory can be difficult, especially as a business’s product offerings grow. Once an item is entered into the inventory system, it can be transferred and adjusted within DEAR Inventory. DEAR Inventory supports many aspects of inventory not available in other solutions, like serial numbers, batch/log tracking, and expiration dates.

    An Inventory Aging Report can help an organization pinpoint all items with upcoming expiration, preventing waste by giving businesses an opportunity to move that inventory at a reduced rate in the weeks leading up to a product’s end of life. DEAR Inventory supports a FEFO (First Expiry First Out) costing method to further prevent waste. If a product requires a recall, businesses can conduct a batch/lot recall within DEAR Inventory.

    Each item can be entered into the inventory solution for easy tracking throughout its life cycle

    Logical Workflow

    DEAR Inventory’s happy customers list its logical workflow as one of its biggest benefits. Each section of the app works with other sections to create a seamless process for users. When integrated with other apps used by a business, DEAR Inventory can provide an easy-to-learn interface for everyone within the organization.

    With DEAR Inventory’s Users & Permissions setting, managers can give each user the access he or she needs. Editing capabilities can be locked down to only those employees who need to add and remove information, with others within the organization only having the ability to read information.

    Managers can set up access for each employee depending on the rights he or she needs

    Production Tracking

    Manufacturers can keep up with production on each item through DEAR Inventory’s production section. Even before production starts, DEAR Inventory can be used for job costing and to issue an item to production. Inside the application, users can view the Bill of Materials and wastage percentages.

    DEAR Inventory can also help with Disassembly manufacturing. Within the system, businesses can enter an item and include the quantity that needs to be disassembled.

    Information be input into the production module to help with new finished goods and disassembly

    Accounting Integration

    Because DEAR Inventory works with the accounting applications businesses already use, updating financial data as items are ordered and sold. This reduces duplicate entry and reduces the risk of error due to missed entries.

    With the ability to pull reports, businesses can have updated information on all aspects of their organization in just minutes. Everything will be located in the cloud, giving professionals the ability to login from any internet-connected device to view up-to-date information.

    Integration with accounting packages can be done directly within the DEAR Inventory interface

    DEAR Inventory - Intégrations

    DEAR Inventory integrates with applications for accounting, eCommerce, and shipment. Currently, the app features integrations with Xero and Quickbooks for accounting; eBay, Magento, and Shopify for eCommerce; and ShipStation for shipping.

    DEAR Inventory - Prix

    For one user, the software is only $31 per month, which includes one location, one currency, 600 products, and unlimited customers and suppliers. Plans for three users and locations are available at $64 per month and plans for five or more users begin at $85 per month.

    DEAR Inventory - Résumé

    • Business of all sizes can track inventory and manufacturing
    • Logical workflow makes operations run seamlessly
    • Support for First Expiry First Out costing method, Backordering, Drop Shipping, Serial/Batch number tracking
    • Reporting helps businesses easily see upcoming expiration dates and inventory levels
    • Integrates with a variety of accounting and shopping apps
    • Business of all sizes can track inventory, manufacturing and multichannel selling

    DEAR Inventory - FAQ

    Voici quelques-unes des questions fréquentes sur DEAR Inventory.

    Q. Quels sont les types de licence disponibles pour DEAR Inventory ?

    Types de licences disponibles pour DEAR Inventory :

    À partir de: $199/mois

    Type de licence: Abonnement

    version d'essai gratuite: Disponible

    Plans start from as little as $199 USD/month for 5 users

    Extra users: $50 USD/month

    Q. Quelles sont les principales fonctionnalités du logiciel DEAR Inventory ?

    Fonctionnalités du logiciel DEAR Inventory :

    • Account reconciliation
    • Accounting integration
    • Accounting management
    • Actual costing
    • Application integration
    • Asset management
    • Automated billing
    • Automated sales
    • Automatic adjustments
    • B2B integration
    • Balance sheet
    • Bank reconciliation
    • Barcode printing
    • Barcode scanning
    • Barcode support
    • Bill of material analysis
    • Billing & invoicing
    • Bills of material
    • Cost analysis
    • Cost analysis, profit summary
    • Cost estimating
    • Cost tracking
    • Credit card integration
    • Credit card processing
    • Customer database
    • Customer discounts, product discounts, volume based discount
    • Customer loyalty program
    • Customizable categories
    • Customizable templates
    • Data import
    • Data import/export
    • Data synchronization
    • Discount management
    • Downloadable templates
    • Drop shipment management
    • Electronic payments
    • Email integration
    • Estimating
    • FIFO/FEFO methods
    • Financial reporting
    • Fulfilment management
    • Integration with online sales channels
    • Inventory & service-based expense tracking
    • Inventory management
    • Inventory reports
    • Inventory tracking
    • Invoice management
    • Invoice processing
    • Job costing
    • Job costing, issue materials to production
    • Lot/batch tracking, expiration date, barcodes, serial number
    • Manufacturing reports
    • Manufacturing, BOM, finished goods
    • Multi-channel management
    • Multi-country
    • Multi-currency
    • Multi-location
    • Multi-store management
    • Multiple catalogs
    • Multiple currencies, multiple warehouses
    • Multiple pricing tiers, product images
    • Multiple user accounts
    • Order management
    • Order processing
    • Order tracking
    • POS
    • POS integration
    • Partial deliveries
    • Permission management
    • Power management
    • Product data management
    • Product expiration reports, lot recall reports
    • Product reordering
    • Production tracking
    • Production yield analysis
    • Productivity reporting
    • Purchase history
    • Purchase order management
    • Purchasing management
    • Purchasing reports
    • Purchasing. PO’s, credit notes, stock, return to supplier.
    • QuickBooks integration
    • Real time data
    • Real time monitoring
    • Returns management
    • Rights management
    • Sales by sale representative, products, customers reports
    • Sales orders
    • Sales quote management
    • Sales reporting
    • Sales tracking
    • Search functionality
    • Selling, sales quotes, margin calculation, recurring invoice
    • Serial number tracking
    • Shipping management
    • Status tracking
    • Stock adjustments and valuations
    • Stock levels. Reorder to stock level, reorder backordered
    • Stock management
    • Stock on hand, inventory movement
    • Summary reports
    • Supplier management
    • Third party integration
    • Transaction history
    • Transaction monitoring
    • Transfer between warehouses
    • eCommerce integration

    Q. Qui utilise DEAR Inventory ?

    Utilisateurs habituels du logiciel DEAR Inventory :

    Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Organismes à but non lucratif, Administration publique, PME

    Q. Dans quelles langues DEAR Inventory est-il disponible ?

    Langues dans lesquelles DEAR Inventory est disponible :

    chinois (simplifié), chinois (traditionnel), anglais

    Q. Quels sont les types de licence disponibles pour DEAR Inventory ?

    Types de licences disponibles pour DEAR Inventory:

    Abonnement

    Q. DEAR Inventory prend-il en charge les appareils mobiles ?

    Appareils pris en charge par DEAR Inventory :

    Android, iPhone, iPad

    Q. Avec quelles applications DEAR Inventory peut-il s'intégrer ?

    Applications s'intégrant à DEAR Inventory :

    Crossfire Cloud EDI, Handshake, Hike, Pepperi, QuickBooks, QuickBooks Online, Salpo CRM, StarShipIT, Xero, Xero

    Q. Quelles sont les ressources d'aide disponibles pour DEAR Inventory ?

    Ressources d'aide disponibles pour DEAR Inventory :

    FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo