PROMYS Enterprise PSA - Prix, fonctionnalités, avis et comparateur de logiciels

PROMYS Enterprise PSA

The next generation in enterprise PSA software

4.7/5 (27 avis)

PROMYS Enterprise PSA - Présentation

Technology solution providers in North America, UK & Australia are replacing their legacy PSA's with PROMYS business software. Why? Because traditional PSAs primarily focus on Ticketing or Project Management, whereas Promys automates the entire business process; strong CRM, built in Quoting, Procurement, Project Management, Time, Expense, Billing & Help desk. Promys is complete business software for technology solution providers.

Prix

À partir de
$39/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Amérique latine, Royaume-Uni, États-Unis

Langues

anglais

PROMYS Enterprise PSA - Avis

Note globale
4.7/5
100% d'avis positifs
24
Excellent
3
Très bien
0
Moyen
0
Médiocre
0
Horrible

Promys PSA is a great replacement for Salesforce, Remedy (Help Desk) and MS Project

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 10.05.2018
Provenance de l'avis : SoftwareAdvice

Since implementing Promys we can quote more competitively, mange projects and managed service contracts more profitably and turn around customer support issues more quickly.

Avantages

Before Promys PSA we had Salesforce.com for CRM & quoting, Remedy for Help Desk and PM’s used MS Project or Excel spreadsheets. The disconnects between those software products meant we were constantly re-keying data and having to pull data from multiple systems to create management reports, which always seemed out of date. It was difficult to get good visibility into Job Costing, Managed Service Contract profitability or cycle lessons learned from one department to another. Promys brought all of those modules and data together in one system, which has made our employees much more efficient and effective. Promys PSA has given our management team great visibility into line of business profitability and profitability leaks.

Inconvénients

The Great Plains integration took a little longer than we had hoped, but now that it's up and running it's a very robust integration.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Promys helps me run my business more profitably. Customer Support is outstanding.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 23.04.2018
Provenance de l'avis : Capterra

Promys PSA has made it much easier for my team to stay on top of sales, project delivery, managed services/support contracts and customer support issues.
Promys PSA has given me better visibility and controls to manage the profitability of my business.

Avantages

Prior to implementing Promys PSA our biggest challenge was the lack of visibility and coordination between departments. Having several different disconnected business software solutions resulted in a constant Easter egg hunt for the most current data on billable time, managed services contract profitability, renewal dates and project profitability. Coordinating equipment, software and service delivery was especially complicated. Tracking all this data between different systems and in spreadsheets was time consuming and stressful for the employees and management.

The Promys PSA solution captures and manages all of that information in one integrated and easy to use solution. Promys PSA has made it much easier for my team to stay on top of sales, project delivery, managed services/support contracts and customer support issues. Promys PSA has given me better visibility and controls to manage the profitability of my business.

Inconvénients

Installation took a little longer than expected. But the Promys implementation and support teams are very responsive.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

PROMYS is in a different class compared to traditional PSA software

Publié le 20.03.2014
Provenance de l'avis : SoftwareAdvice

Avantages

In another life, I was a power user of one of the more heavily marketed PSA's, so I'm very familiar with that tool's capabilities. We did a very deep dive evaluating PROMYS compared to several other solutions. It was clear very early in the evaluation that for a Cisco Gold partner our size, PROMYS was a far better fit than traditional PSA's. PROMYS is significantly stronger from a forecasting and planning perspective and provides far better visibility into mid-project profitability. Margin and profitability reporting are in a completely different class. PROMYS didn't just "win" our PSA evaluation; for a business our size, the traditional PSA's weren't even options any more.

Inconvénients

Initially it was hard to get our executive team to look at PROMYS because it's less well known than the big two PSA's.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Much more intuitive user interface than Connectwise & Autotask, far superior implementation process.

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 10.08.2017
Provenance de l'avis : Capterra

Improved visibility, efficiency and effectiveness of our business.

Avantages

We tried Connectwise at one point. I thought the interface was really poor, with far too much crammed on the screen. I think Autotask has the same problem. Promys recently re-developed their entire PSA solution from scratch using that latest cloud technology and it really shows in the user interface, screen responsiveness and the comprehensiveness of their PSA functionality, especially in areas like Managed Services Contract profitability tracking. We also liked how Promys does all the heavy lifting regarding gathering our requirements and configuring Promys to meet our needs, to make sure we're using all of the capabilities of our new PSA software.

Inconvénients

Implementation approach was great, best practice sharing was very beneficial, did take a little longer to implement than expected.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Promys is more advanced PSA software

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 17.06.2016
Provenance de l'avis : Capterra

After evaluating the traditional PSA business software vendors, it¿s clear that PROMYS is one of the more advanced PSA¿s in the market. Promys just seemed a lot more intuitive and easier to use for our team, while at the same time being more comprehensive. We wanted to select a PSA business software solution that was based on current technology, something that we wouldn¿t outgrow 2-3 years from now.

Avantages

The fact that they don¿t change extra for quoting, mobile, purchasing, or e-mail and calendar integration was a big plus.

Inconvénients

When implementing new PSA/business software, it's easy to fall into the trap of just automating how you do things now. Promys was very helpful in assisting us in re-examining some of our business processes vs. industry best practices, but it did take some time and effort to implement those changes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

PROMYS Enterprise PSA - Prix

À partir de
$39/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix
Pricing – We keep it simple. 90 day renewals. No surprise “extra’s”. Promys pricing encompasses all support, upgrades and modules including mobile, quoting, calendar & e-mail integration – no surprise “extras” Standard License $79/month/per user Includeds: CRM & Quoting, PM, Time & expense, Help Desk, Service contracts, asset tracking, portal Field Tech/Engineer License $39/month/ per user Includes: Project & Service assignments, Time sheets, mobile

PROMYS Enterprise PSA - Fonctionnalités

  • CRM
  • Dashboard trouble ticket tracking, color coding & escalation
  • Forecast revenue & margin for services, equipment & suppport
  • Help Desk
  • Job Costing
  • Project task schedule, track labor resources in real-time
  • Purchasing
  • Quoting
  • Real-time cost against budget information across projects
  • Resource Scheduling
  • Single screen visibility for invoicing & progress bills
  • Time & Expenses
  • Time & expenses link directly to project costing & tickets
  • Track stock, allocated inventory, customer assets

PROMYS Enterprise PSA - Avantages

PROMYS integrates with almost any Accounting or RMM solution using our powerful Web API.

PROMYS Enterprise PSA - FAQ

Voici quelques-unes des questions fréquentes sur PROMYS Enterprise PSA.

Q. Quels sont les types de licence disponibles pour PROMYS Enterprise PSA ?

Types de licences disponibles pour PROMYS Enterprise PSA :

À partir de: $39/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Pricing – We keep it simple. 90 day renewals. No surprise “extra’s”.

Promys pricing encompasses all support, upgrades and modules including mobile, quoting, calendar & e-mail integration – no surprise “extras”

Standard License
$79/month/per user
Includeds: CRM & Quoting, PM, Time & expense, Help Desk, Service contracts, asset tracking, portal

Field Tech/Engineer License
$39/month/ per user
Includes: Project & Service assignments, Time sheets, mobile

Q. Quelles sont les principales fonctionnalités du logiciel PROMYS Enterprise PSA ?

Fonctionnalités du logiciel PROMYS Enterprise PSA :

  • CRM
  • Dashboard trouble ticket tracking, color coding & escalation
  • Forecast revenue & margin for services, equipment & suppport
  • Help Desk
  • Job Costing
  • Project task schedule, track labor resources in real-time
  • Purchasing
  • Quoting
  • Real-time cost against budget information across projects
  • Resource Scheduling
  • Single screen visibility for invoicing & progress bills
  • Time & Expenses
  • Time & expenses link directly to project costing & tickets
  • Track stock, allocated inventory, customer assets

Q. Qui utilise PROMYS Enterprise PSA ?

Utilisateurs habituels du logiciel PROMYS Enterprise PSA :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues PROMYS Enterprise PSA est-il disponible ?

Langues dans lesquelles PROMYS Enterprise PSA est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PROMYS Enterprise PSA ?

Types de licences disponibles pour PROMYS Enterprise PSA:

Abonnement

Q. PROMYS Enterprise PSA prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par PROMYS Enterprise PSA.

Q. Avec quelles applications PROMYS Enterprise PSA peut-il s'intégrer ?

Applications s'intégrant à PROMYS Enterprise PSA :

Acumatica Cloud ERP, Continuum, Google Calendar, LogicMonitor, Microsoft Dynamics GP, Microsoft Outlook, QuickBooks, Sage 50 Canada, Sage 50cloud

Q. Quelles sont les ressources d'aide disponibles pour PROMYS Enterprise PSA ?

Ressources d'aide disponibles pour PROMYS Enterprise PSA :

Support en ligne, Support téléphonique, Tutoriels vidéo

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