PagerDuty

Logiciel de gestion des incidents et de performance des opérations

4,6 /5 (176 avis) Donnez votre avis !

PagerDuty - Présentation

Description du logiciel PagerDuty

PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.

PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.

PagerDuty - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

PagerDuty - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais

Médias

Hand-Off notification
Reports & analytics
Incident management
Escalation policy
PagerDuty user
Native app for iOS
Native app for Android
On-call management and notifications
An operations command console offers advanced analytics and visibility
Event intelligence
Vidéo de PagerDuty Capture d'écran pour PagerDuty : Hand-Off notification Capture d'écran pour PagerDuty : Reports & analytics Capture d'écran pour PagerDuty : Incident management Capture d'écran pour PagerDuty : Escalation policy Capture d'écran pour PagerDuty : PagerDuty user Capture d'écran pour PagerDuty : Native app for iOS Capture d'écran pour PagerDuty : Native app for Android Capture d'écran pour PagerDuty : On-call management and notifications Capture d'écran pour PagerDuty : An operations command console offers advanced analytics and visibility Capture d'écran pour PagerDuty : Event intelligence

PagerDuty - Avis

PagerDuty - Avis

Note globale
4,6
/
5
Excellent
111

Très bien
58

Moyen
6

Médiocre
0

Mauvais
1

Rapport qualité-prix
4,3
Fonctionnalités
4,4
Simplicité d'utilisation
4,3
Support client
4,4
96% des utilisateurs recommandent cette application
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Traduire avec Google Translate
Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


Traduire avec Google Translate
M. serhat D.

On-call software with rich features

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.


Traduire avec Google Translate
Derek O.

Great solution for on-call and incident management for any organisation!

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.


Traduire avec Google Translate
Pankaj R.

Great product, helps us a lot

As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!


Traduire avec Google Translate
Corey F.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

Bye Bye to old school on-call practices

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/11/2019
Provenance de l'avis : Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Avantages

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Inconvénients

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Kenneth D.
Secteur d'activité: Services financiers
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

PagerDuty : A solution to almost every problem you didn't know you had yet

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/11/2019
Provenance de l'avis : Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Avantages

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Inconvénients

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

M. serhat D.
Secteur d'activité: E-learning
Taille de l'entreprise: 501-1 000 employés
Traduire en français
Traduire en français

On-call software with rich features

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 02/04/2020
Provenance de l'avis : Capterra

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Avantages

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Inconvénients

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 7.0/10

Derek O.
Secteur d'activité: Logiciels
Taille de l'entreprise: 1 001-5 000 employés
Traduire en français
Traduire en français

Great solution for on-call and incident management for any organisation!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/11/2019
Provenance de l'avis : Capterra

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Avantages

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Inconvénients

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Pankaj R.
Secteur d'activité: Médias en ligne
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Great product, helps us a lot

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/11/2019
Provenance de l'avis : Capterra

As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Avantages

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural.
- Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me.
- Slack integration

Inconvénients

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that.
- Some important features are hidden behind a higher tier plan, eg: analytics.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,8/10
Basé sur 176 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

PagerDuty - Prix

PagerDuty - Prix

À partir de
10,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,3/5
Basé sur 176 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

PagerDuty - Fonctionnalités

PagerDuty - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Fonctionnalité de recherche
Gestion de la conformité
Gestion des flux de travail
Gestion des utilisateurs
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4,4/5
Basé sur 176 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

PagerDuty - FAQ

PagerDuty - FAQ

Voici quelques-unes des questions fréquentes sur PagerDuty.

Q. Quels sont les types de licence disponibles pour PagerDuty ?

Types de licences disponibles pour PagerDuty :

À partir de: 10,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel PagerDuty ?

Nous n'avons pas d'informations sur les fonctionnalités de PagerDuty.

Q. Qui utilise PagerDuty ?

Utilisateurs habituels du logiciel PagerDuty :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues PagerDuty est-il disponible ?

Langues dans lesquelles PagerDuty est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PagerDuty ?

Types de licences disponibles pour PagerDuty:

Licence unique, Abonnement

Q. PagerDuty prend-il en charge les appareils mobiles ?

Appareils pris en charge par PagerDuty :

Android, iPhone, iPad

Q. Avec quelles applications PagerDuty peut-il s'intégrer ?

Applications s'intégrant à PagerDuty :

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour PagerDuty ?

Ressources d'aide disponibles pour PagerDuty :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo