Logiciel de gestion des incidents et de performance des opérations
4.5/5 (48 avis)PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.
PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.
Avantages
I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.
Inconvénients
The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.
I started trialling PagerDuty and other alert aggregation services after accidentally sending myself 10,000 emails. One thing PagerDuty does and does well, is cut through the noise, and helps you focus on the actionable issues. With integration with almost every alerting tool out there, including basic email - integrating a PagerDuty alert into your application or service is far too easy. The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand. The PagerDuty app itself makes being on call so much easier, with simple acknowledgement and resolution actions, next to escalation and incident collaboration features. Having user controlled customisation, you can setup the alerting to suit your connectivity and support your sleep. After 6 years on call for a critical NZ wide system, I can say PagerDuty is refreshing change to the game. Don't hate the pager...
Avantages
Simple setup and easy first alert.
Comprehensive incident management, reporting and analytics to focus on what matters.
Highly configurable alerting that is controllable by the recipient themselves.
Easy escalation, resolution and communication features in mobile application and via the web.
Well supported SMS and Phone alerting and incident management - Internationally
Quick and easy support for the product - from a great PagerDuty team.
Less noise, more actionable alerts with comprehensive de-duplication and alert filtering options.
Inconvénients
PagerDuty is unforgiving of poorly written interfaces generating errors and despite ignoring ones' phone while in meetings, the alert will get to you, no matter what you are doing!
While I love the 'PagerDuty' alerting and am amused by the 'Engineer Laughing' alert sound - having more options for custom, per incident, alert notification sounds in the Mobile app would be great.
Overall, Pagerduty was a great way for us to get started creating an alert system because it's easy of use and integrates. It works well and has little to no downtime and provides a ton of features and is really reliable. However, the UI is not intuitive and pretty and the alert system is robotic making it not "fun" to use. It is pricey overall if you don't intend to use all of its features.
Avantages
The thing I like most about Pagerduty is how easy it is to set-up, get working, and consistently be reliable to send alerts at proper times. These things made it easy for us to integrate into our software using their API.
Inconvénients
It is a bit pricey, especially if you don't plan on using all of the functionality and features that PagerDuty. For us, PagerDuty was overkill for the kind of alert/messaging system we were looking for so we were paying extra for these features we weren't using. Secondly, the alert/messaging system feels pretty robotic and is not very customizable. It feels like Pagerduty was built for engineers thought it could be used in other sectors.
Our experience has been good, but it all depends on your implementation. If you don't plan your implementation and set your rules properly, you're going to have a bad time. Read through the implementation guides and best practices before you pull the trigger on making this product live.
Avantages
PagerDuty makes it so easy to set up your paging rules and schedules as well as integrate it with your monitoring solution. We use it with What's Up Gold and it does a wonderful job of making sure that the right people are informed of an outage.
Inconvénients
Sometimes if there are multiple alerts in a short amount of time, you can get overwhelmed with notifications and phone calls. I've been in the situation before where when being paged multiple times at once, I couldn't actually acknowledge the pages because my phone kept getting called over and over again for different alerts.
Avantages
Pager Duty overall is a great solution for handling on call escalations for server and environment issues. It makes it easy to integrate with third part solutions to generate actionable alerts for on call engineers. If you are using a product that doesn't natively integrate with Pager Duty (which is rare), you can use their email integration to submit issues that way.
Inconvénients
The interface for adjusting the on call schedule could be improved - when updating a schedule to cover an engineer while they are on vacation, it can be really confusing to setup.
Voici quelques-unes des questions fréquentes sur PagerDuty.
Types de licences disponibles pour PagerDuty :
À partir de: 10,00 $US/mois
Type de licence: Licence unique, Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de PagerDuty.
Utilisateurs habituels du logiciel PagerDuty :
Grandes entreprises, Entreprises de taille moyenne, PME
Langues dans lesquelles PagerDuty est disponible :
anglais
Types de licences disponibles pour PagerDuty:
Licence unique, Abonnement
Appareils pris en charge par PagerDuty :
Android, iPhone, iPad
Applications s'intégrant à PagerDuty :
Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk
Ressources d'aide disponibles pour PagerDuty :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.