PagerDuty

PagerDuty

Logiciel de gestion des incidents et de performance des opérations

4.6/5 (159 avis)

PagerDuty - Présentation

PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.

PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.

Prix

À partir de
10,00 $US/mois
Types de licence
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Pour quelle entreprise ?

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais

PagerDuty - Avis

Note globale
4.6/5
96% d'avis positifs
99
Excellent
54
Très bien
5
Moyen
0
Médiocre
1
Mauvais
Kenneth D.
Traduire avec Google Translate

PagerDuty : A solution to almost every problem you didn't know you had yet

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/11/2019
Provenance de l'avis : Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Avantages

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Inconvénients

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Michael H.
Traduire avec Google Translate

Pager Duty - Proof you get what you pay for

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 10/10/2018
Provenance de l'avis : Capterra

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Avantages

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Inconvénients

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

9.0/10
Pankaj R.
Traduire avec Google Translate

Great product, helps us a lot

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/11/2019
Provenance de l'avis : Capterra

As much as i hate to see a call from pagerduty, i know its doing its job. Its served the purpose well, its rare that we have to login and change settings since you can ack and resolve from phone, or slack.
You could add snooze option to the slackbot, that would be awesome!

Avantages

- The flow of events, mainly. How it goes from Triggered, to ACK, to resolved with snooze options, it feels natural.
- Notification flow: How I can set up to notify my phone, wait two minutes before texting me, and wait five minutes before calling me.
- Slack integration

Inconvénients

- Configuration can use some redesign. Its hard to find some settings sometimes. I told a coworker about updating notifications, and it took them a while to figure out where they can do that.
- Some important features are hidden behind a higher tier plan, eg: analytics.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
James M.
Traduire avec Google Translate

The best option if you need to be alerted for when things go down

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/11/2019
Provenance de l'avis : Capterra

We were tired of paging everyone all the time on things going down or coming back up. Now it pages one person during business hours only. Also if the server comes back up it'll close the ticket for us and resolve the call. Our admins can now sleep at nights and not have to respond to every page with people trying to figure out who is handling the situation.

Avantages

Most? There are so many features with pagerduty. I like it only alerts one person on call instead of the old way we use to page people. We use to page everyone on everything. Now it's just the person on call and he doesn't respond it goes to the next person. Very nice setup.

Inconvénients

Scheduling times is a bit difficult for me to grasp, but once you figure it out you only have to set it up once.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
De ville W.
Traduire avec Google Translate

PagerDuty is the perfect solution for managing our production support team

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 19/11/2019
Provenance de l'avis : Capterra

PagerDuty gives us peace of mind. With PagerDuty it's great to know that the right person will be contacted as soon as a production incident is logged. Keeping track of who is on support is no longer a hassle. I can't imagine us managing production support without it, especially considering the fact that the team is spread across multiple continents. I can't recommend it enough!

Avantages

- Great integration support
- Mobile app works great and continues to get frequent updates
- Flexible configuration options without being overly complicated
- Allows us to easily manage our after-hours roster and schedules
- Ability to create incident reports is a great time saver

Inconvénients

- Pricing is a bit more than some competitors

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10

PagerDuty - Prix

À partir de
10,00 $US/mois
Types de licence
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

PagerDuty - Fonctionnalités

  • API
  • Alertes et remontée des problèmes
  • Contrôle d'accès
  • Gestion des flux de travail
  • Intégration de tiers
  • Monitoring
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques

  • Audit
  • Données en temps réel
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration des applications
  • Outils de collaboration
  • Suivi des activités
  • Surveillance en temps réel
  • Sécurité SSL
  • Tableau de bord d'activités
  • Visualisation de données

PagerDuty - FAQ

Voici quelques-unes des questions fréquentes sur PagerDuty.

Q. Quels sont les types de licence disponibles pour PagerDuty ?

Types de licences disponibles pour PagerDuty :

À partir de: 10,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel PagerDuty ?

Nous n'avons pas d'informations sur les fonctionnalités de PagerDuty.

Q. Qui utilise PagerDuty ?

Utilisateurs habituels du logiciel PagerDuty :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues PagerDuty est-il disponible ?

Langues dans lesquelles PagerDuty est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PagerDuty ?

Types de licences disponibles pour PagerDuty:

Licence unique, Abonnement

Q. PagerDuty prend-il en charge les appareils mobiles ?

Appareils pris en charge par PagerDuty :

Android, iPhone, iPad

Q. Avec quelles applications PagerDuty peut-il s'intégrer ?

Applications s'intégrant à PagerDuty :

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour PagerDuty ?

Ressources d'aide disponibles pour PagerDuty :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

Logiciels équivalents

Logiciels les + demandés