En savoir plus sur PagerDuty

PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.

PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à PagerDuty

Clients types

  • Auto-entrepreneurs
  • Petites entreprises (de 2 à 50 employés)
  • Moyennes entreprises (de 51 à 500 employés)
  • Grandes entreprises (500 employés minimum)

Déploiement

  • Basé sur le cloud
  • Sur site

Disponible dans les pays suivants

Australie, Brésil, Canada, Chine, Allemagne , Royaume-Uni, Inde, Japon, Mexique, États-Unis

Langues

anglais

Options de tarification dès :

Non fourni par l'éditeur

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à PagerDuty

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Fonctionnalités

Nombre total de fonctionnalités pour PagerDuty : 37

  • API
  • Agrégation de données
  • Alertes et remontée des problèmes
  • Alertes mobiles
  • Alertes par e-mail
  • Analyse de réseau
  • Analyse des causes profondes
  • Authentification unique
  • Autorisations basées sur les rôles
  • Contrôles/Permissions d'accès
  • Définition des priorités
  • Gestion de la base de connaissances
  • Gestion de projets
  • Gestion des accords de service
  • Gestion des e-mails
  • Gestion des flux de travail
  • Gestion des incidents
  • Gestion des problèmes
  • Gestion des problèmes
  • Gestion des stocks
  • Intégrations de tiers
  • Mesure des performances
  • Monitoring
  • Notifications en temps réel
  • Planification
  • Planification de la maintenance
  • Portail libre-service
  • Rappels
  • Rapports d'incidents
  • Rapports en temps réel
  • Rapports et statistiques
  • Suivi des problèmes
  • Surveillance IT
  • Surveillance des processeurs
  • Surveillance des serveurs de messagerie
  • Surveillance en temps réel
  • Tableau de bord

Alternatives

SolarWinds Service Desk

4,6
Alternative n° 1 à PagerDuty
SolarWinds Service Desk est une solution entièrement intégrée de centre de services et de gestion d'actifs permettant...

OpsGenie

4,7
Alternative n° 2 à PagerDuty
Opsgenie centralise les alertes provenant de vos outils de surveillance, de billetterie et d'ITSM, puis les envoie en...

Google Sheets

4,7
Alternative n° 3 à PagerDuty
Google Sheets est une plateforme cloud de feuille de calcul conçue pour aider les entreprises de toutes envergures à...

Pingdom

4,4
Alternative n° 4 à PagerDuty
Tout ce dont vous avez besoin pour surveiller votre site web. Avec la surveillance de site web de Pingdom, vous serez...

Avis

Note globale

4,6 /5
(198)
Rapport qualité-prix
4,2/5
Fonctionnalités
4,4/5
Simplicité d'utilisation
4,3/5
Support client
4,4/5

Vous avez déjà PagerDuty ?

Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.

5 avis affichés sur 198
Corey
Note globale
  • Secteur d'activité : Services et technologies de l'information
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Bye Bye to old school on-call practices

Publié le 13/11/2019

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Avantages

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Inconvénients

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Kenneth
Note globale
  • Secteur d'activité : Services financiers
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

PagerDuty : A solution to almost every problem you didn't know you had yet

Publié le 07/11/2019

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Avantages

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Inconvénients

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Alternatives envisagées 

Splunk On-Call

Pourquoi passer à PagerDuty

I like VictorOps, but I trusted PagerDuty. At the time, it had everything we needed. We have expanded a bit since then and I have tried out alternatives on other projects for kicks. PagerDuty will always be my first choice.
M. Serhat
Note globale
  • Secteur d'activité : E-learning
  • Taille de l'entreprise : 501-1 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Simplicité d'utilisation
  • Probabilité de recommander le produit 7.0 /10

On-call software with rich features

Publié le 02/04/2020

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...

I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.

Avantages

PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.

Inconvénients

PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.

Utilisateur vérifié
Note globale
  • Secteur d'activité : Services d'information
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Best Incident Response software in the market!

Publié le 08/08/2022

PagerDuty is an amazing software and a must for support projects which deal with high severity...

PagerDuty is an amazing software and a must for support projects which deal with high severity tickets and tasks. It is very useful in keeping track of the tickets and in ensuring there is not a miss in working on the tickets within the stipulated time.

Avantages

PagerDuty is very important in projects that deal with tickets, incidents, and tasks that are bound by service level agreements. This is the case in all the 24*7 projects. The PagerDuty administrator can allot different severity tickets to the PagerDuty and specify the method by which the users can be notified about the same. The PagerDuty provides different ways of notifying the user: Via email, SMS, or call. The best thing about this software is that if the user does not respond to the ticket on the PagerDuty portal within a specified time, it will send the user an SMS. Then, if the user still is unresponsive to the ticket, a call will alert the user to work on it. This process ensures that high criticality tickets are not missed. In this way, SLA breaches are avoided and so are escalations.

Inconvénients

There are no major drawbacks to using PagerDuty since it is very useful software. But, at times when there are multiple administrators handling the software, if one administrator makes changes to the setting of the software, the other administrators might not be notified of the changes. This might cause a confusion between the users and the alerting process.

Derek
Note globale
  • Secteur d'activité : Logiciels
  • Taille de l'entreprise : 1 001-5 000 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Great solution for on-call and incident management for any organisation!

Publié le 22/11/2019

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it...

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Avantages

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Inconvénients

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Afficher 5 avis sur 198 Lire tous les avis

PagerDuty - FAQ

Voici quelques-unes des questions fréquentes sur PagerDuty.

Types de licences disponibles pour PagerDuty :

  • À partir de :
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel PagerDuty :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles PagerDuty est disponible :

anglais

Appareils pris en charge par PagerDuty :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à PagerDuty :

Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Integrate.io, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Zabbix, Zapier, Zendesk Suite, xMatters

Ressources d'aide disponibles pour PagerDuty :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour PagerDuty.