PagerDuty

PagerDuty

Logiciel de gestion des incidents et de performance des opérations

4.6/5 (172 avis)

PagerDuty - Présentation

Description du logiciel PagerDuty

PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.

PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.

PagerDuty - Présentation

Prix

À partir de
10,00 $US/mois

Types de licence

Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix

PagerDuty - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine
Langues
anglais

Captures d'écran

Capture d'écran pour PagerDuty : An operations command console offers advanced analytics and visibility
Capture d'écran pour PagerDuty : An operations command console offers advanced analytics and visibility Capture d'écran pour PagerDuty : Incident management Capture d'écran pour PagerDuty : Reports & analytics Capture d'écran pour PagerDuty : Escalation policy Capture d'écran pour PagerDuty : PagerDuty user Capture d'écran pour PagerDuty : Mobile apps for iOS and Android Capture d'écran pour PagerDuty : Native app for iOS Capture d'écran pour PagerDuty : Native app for Android Capture d'écran pour PagerDuty : Hand-Off notification Capture d'écran pour PagerDuty : Event intelligence

PagerDuty - Avis

PagerDuty - Avis

Note globale
4.6
/
5 172 avis
Excellent
109

Très bien
57

Moyen
5

Médiocre
0

Mauvais
1

Rapport qualité-prix
4.3
Fonctionnalités
4.4
Simplicité d'utilisation
4.3
Support client
4.4
97% des utilisateurs recommandent cette application
Corey F.

Bye Bye to old school on-call practices

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.


Traduire avec Google Translate
Michael H.

Pager Duty - Proof you get what you pay for

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.


Traduire avec Google Translate
Kenneth D.

PagerDuty : A solution to almost every problem you didn't know you had yet

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.


Traduire avec Google Translate
Ryan W.

reliable


Traduire avec Google Translate
Derek O.

Great solution for on-call and incident management for any organisation!

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.


Traduire avec Google Translate
Corey F.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 501-1 000 employés
Traduire avec Google Translate

Bye Bye to old school on-call practices

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 13/11/2019
Provenance de l'avis : Capterra

Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.

Avantages

PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.

The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.

Inconvénients

The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Michael H.
Secteur d'activité: Services et technologies de l'information
Taille de l'entreprise: 51-200 employés
Traduire avec Google Translate

Pager Duty - Proof you get what you pay for

Logiciel utilisé tous les jours pendant Essai gratuit
Publié le 10/10/2018
Provenance de l'avis : Capterra

We immediately handled the overflow of noise from Nagios, AppDynamics, Dotcom-Monitor, SCOM(from our dc provider) and were able to drop a cellular device using the centralized phone contact with Pager-Duty. We also were able to put our on-call schedule into PagerDuty to realize immediately who was on-call for what product, in what region. There was a very immediate value add realized from even just trialing PagerDuty.

Avantages

I tried a competitor's product which was a free notification manager up to 11 people. It took me 3 days to get anywhere with a basic task of integrating 3 of our noisiest alerts. Then I tried the PagerDuty trial and got 2 of our noisiest alerts built out in 1 day. I added 3 more over the next 2 days to go well over the targeted mark. Coworkers were excited to help put time and effort into the system as opposed to the free tool which I couldn't seem to get any traction with. The alerts were immediately available, they were easy to get posting to my cell phone, and adding additional users was a cinch. The tool unfolds and becomes more useful the more time you put into it where some tools you struggle to get right and then you're afraid to make changes.

Inconvénients

The UI is a bit quirky in the scheduler which is a pretty important view if you have a rotating on-call shift you're trying to tie down. There was a lot of "can't delete before you delete elsewhere" scenarios where there could have been a "will also delete these elsewhere, are you sure?" scenarios. What you gain in ease of use and stability in the mobile platform you lose in overall functionality, it is simple almost to a fault and while it seems silly there's no skinning of the mobile app to better suit your personality in a hyper-customized world. I'll know shortly if they're willing to go longer but they seem to be sticklers for the exact trial length + only a little. Corporations interested in putting in a full month long or longer trial that may need that amount of time to show value, create a SOW, and have a PO issued may be stuck in limbo for a few weeks.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Kenneth D.
Secteur d'activité: Services financiers
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

PagerDuty : A solution to almost every problem you didn't know you had yet

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 07/11/2019
Provenance de l'avis : Capterra

The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.

Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.

Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.

No one noticed. Thanks to PagerDuty.

And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.

Avantages

Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.

Handles real issues in real time with everything you need

Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.

Inconvénients

It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.

PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.

Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Ryan W.
Secteur d'activité: Électronique grand public
Taille de l'entreprise: 10 001+ employés
Traduire avec Google Translate

reliable

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/11/2019
Provenance de l'avis : Capterra

Avantages

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

Inconvénients

Confusing setup for simple services. Should have a streamlined process to set up user, team, service, and escalation policy in a few clicks.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Derek O.
Secteur d'activité: Logiciels
Taille de l'entreprise: 1 001-5 000 employés
Traduire avec Google Translate

Great solution for on-call and incident management for any organisation!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 22/11/2019
Provenance de l'avis : Capterra

We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.

Avantages

PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.

Inconvénients

It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.8/10
Basé sur 172 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

PagerDuty - Prix

PagerDuty - Prix

À partir de
10,00 $US/mois
Essai gratuit
Licence unique
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.3/5
Basé sur 172 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

PagerDuty - Fonctionnalités

PagerDuty - Fonctionnalités

API
Alertes et remontée des problèmes
Audit
Contrôle d'accès
Données en temps réel
Gestion de la conformité
Gestion des flux de travail
Importation et exportation de données
Interface glisser-déposer
Intégration de tiers
Intégration des applications
Monitoring
Notifications automatiques
Outils de collaboration
Rapports et statistiques
Suivi des activités
Surveillance en temps réel
Sécurité SSL
Tableau de bord d'activités
Visualisation de données
Fonctionnalités
4.4/5
Basé sur 172 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

PagerDuty - FAQ

PagerDuty - FAQ

Voici quelques-unes des questions fréquentes sur PagerDuty.

Q. Quels sont les types de licence disponibles pour PagerDuty ?

Types de licences disponibles pour PagerDuty :

À partir de: 10,00 $US/mois

Type de licence: Licence unique, Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel PagerDuty ?

Nous n'avons pas d'informations sur les fonctionnalités de PagerDuty.

Q. Qui utilise PagerDuty ?

Utilisateurs habituels du logiciel PagerDuty :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues PagerDuty est-il disponible ?

Langues dans lesquelles PagerDuty est disponible :

anglais

Q. Quels sont les types de licence disponibles pour PagerDuty ?

Types de licences disponibles pour PagerDuty:

Licence unique, Abonnement

Q. PagerDuty prend-il en charge les appareils mobiles ?

Appareils pris en charge par PagerDuty :

Android, iPhone, iPad

Q. Avec quelles applications PagerDuty peut-il s'intégrer ?

Applications s'intégrant à PagerDuty :

Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour PagerDuty ?

Ressources d'aide disponibles pour PagerDuty :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo