PagerDuty
En savoir plus sur PagerDuty
PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.
PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
Langues
Images
Fonctionnalités
Nombre total de fonctionnalités pour PagerDuty : 40
- API
- Agrégation de données
- Alertes et remontée des problèmes
- Alertes mobiles
- Alertes par e-mail
- Alertes/Notifications
- Analyse de réseau
- Analyse des causes profondes
- Authentification unique
- Autorisations basées sur les rôles
- Contrôles/Permissions d'accès
- Définition des priorités
- Gestion de la base de connaissances
- Gestion de projets
- Gestion des accords de service
- Gestion des e-mails
- Gestion des flux de travail
- Gestion des incidents
- Gestion des problèmes
- Gestion des problèmes
- Gestion des stocks
- Intégrations de tiers
- Journaux des événements
- Mesure des performances
- Monitoring
- Notifications en temps réel
- Planification
- Planification de la maintenance
- Portail libre-service
- Rappels
- Rapports d'incidents
- Rapports en temps réel
- Rapports et statistiques
- Suivi des problèmes
- Suivi des serveurs
- Surveillance IT
- Surveillance des processeurs
- Surveillance des serveurs de messagerie
- Surveillance en temps réel
- Tableau de bord
Alternatives
Pulseway
Atera
Donesafe
HaloITSM
Avis
Vous avez déjà PagerDuty ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
Donnez votre avis !- Secteur d'activité: Vente au détail
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Be alerted when your process or application fails, to ensure high avilablety
Publié le 09/05/2021
This is a good way to keep our applications in a highly available state, it is really useful and...
This is a good way to keep our applications in a highly available state, it is really useful and great tool to have
Avantages
This Tool is simple and effect, the sole purpose of this tool is to alert the developer, and keep track the alert was resolved or not,
so , there are escalation policies that can be defined, such that when a primary user dose not acknowledge the alert, it wold be escalated to a other user in the list ,order wise
there are different type of alerts hards and soft, so we can set different notification methods for both,
supported notification mediums, phone call, SMS, app notification, email etc..
We can add note for all alerted insedents,
we can see the history of alerts and to come to a conclusion and fix it for a long term,
they have a great support team
Inconvénients
I don't see any issues with the service, some times even if we resolve the alert in the web UI, we still receive the call
- Secteur d'activité: E-learning
- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
On-call software with rich features
Publié le 02/04/2020
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative...
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Avantages
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Inconvénients
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 7.0 /10
Essential part of the support stack
Publié le 04/07/2021
Avantages
PagerDuty is a simple but critical piece of our monitoring and support solution. We use it for two purposes, sending alerts to support when urgent customer requests come in, and sending alerts to engineering / SRE teams when something is wrong with our SaaS. It's easy to define the hierarchy of how the alerts should cascade. Integration is simple since PagerDuty supports many common platforms like BambooHR and OneLogin. Oneboarding process is straightforward and simple.
Inconvénients
For colleagues in some regions, PagerDuty requires VPN to access which can be somewhat inconvenient. However that's more a reflection of the region versus PagerDuty. Pricing for the highest tier is expensive.
- Secteur d'activité: Services financiers
- Taille de l'entreprise: 1 001-5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
PagerDuty : A solution to almost every problem you didn't know you had yet
Publié le 07/11/2019
The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we...
The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.
Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.
Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.
No one noticed. Thanks to PagerDuty.
And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.
Avantages
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Handles real issues in real time with everything you need
Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.
Inconvénients
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.
PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.
Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.
- Secteur d'activité: Services et technologies de l'information
- Taille de l'entreprise: 501-1 000 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Bye Bye to old school on-call practices
Publié le 13/11/2019
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have...
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
Avantages
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Inconvénients
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
PagerDuty - FAQ
Voici quelques-unes des questions fréquentes sur PagerDuty.Q. Quels sont les types de licence disponibles pour PagerDuty ?
Types de licences disponibles pour PagerDuty :
- À partir de:
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Qui utilise PagerDuty ?
Utilisateurs habituels du logiciel PagerDuty :
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. Dans quelles langues PagerDuty est-il disponible ?
Langues dans lesquelles PagerDuty est disponible :
anglais
Q. PagerDuty prend-il en charge les appareils mobiles ?
Appareils pris en charge par PagerDuty :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications PagerDuty peut-il s'intégrer ?
Applications s'intégrant à PagerDuty :
Amazon EC2, AppDynamics, AppFirst, BigPanda, Bitium, CA Flowdock, Circonus, CloudMonix, Crashlytics, Datadog, Desk.com, Dynatrace, Freshservice, Front, Google Workspace, HaloPSA, HipChat, Incapsula, Jira, Kayako, Librato, Loggly, LogicMonitor, Logz.io, Monitis, Nagios XI, Neustar UltraDNS, New Relic One, OverOps, Panopta, Papertrail, Pingdom, Pulseway, RapidSpike, Raygun, Rollbar, Scalyr, ScienceLogic, Scout, Sentry, Server Monitoring by Server Density, ServiceNow, ServiceNow Express, Site24x7, SiteScope, Slack, Sophie, Splunk Cloud, Sumo Logic, TrueSight Pulse, VMWare Practice Lab, WhatsUp Gold, Xplenty, Zabbix, Zapier, Zendesk, xMatters
Q. Quelles sont les ressources d'aide disponibles pour PagerDuty ?
Ressources d'aide disponibles pour PagerDuty :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour PagerDuty.
- Logiciels de monitoring de sites web
- Logiciels de gestion de la performance des applications
- Logiciels DCIM
- Outils ITSM
- Logiciels de gestion de serveurs
- Logiciels de virtualisation
- Logiciels de monitoring réseau et serveur
- Logiciels de gestion du réseau
- Logiciels de gestion des ressources informatiques
- Logiciels de gestion des journaux
- Logiciels d'analyse de réseau
- Logiciels de gestion de parc informatique
- Outils de gestion d'incidents
- Plateformes AIOps
