PagerDuty
Logiciel de gestion des incidents et de performance des opérations
4,6 /5 (175 avis) Donnez votre avis !PagerDuty - Présentation
Description du logiciel PagerDuty
PagerDuty est un logiciel cloud qui connecte les personnes, les systèmes et les données dans une vue unique et crée de la visibilité et des informations exploitables dans leurs opérations. Son système d'alerte et de suivi des incidents SaaS aide les opérations informatiques et les ingénieurs de DevOps à corriger les erreurs critiques de leurs systèmes informatiques aussi rapidement que possible.
PagerDuty s'intègre à tous les outils de surveillance de l'infrastructure informatique tels que Splunk, New Relic, Nagios, Zenoss, etc., et gère l'aspect humain de l'équation : les alertes (par téléphone, SMS ou e-mail), la planification des astreintes pour les équipes et l'escalade automatique des problèmes critiques. Le logiciel est utilisé par des entreprises du Fortune 500 et des start-up, parmi lesquelles Microsoft, National Instruments, Electronic Arts, Adobe, Rackspace, Etsy, Square et GitHub.
PagerDuty - Présentation
Prix
Types de licence
PagerDuty - Fonctionnalités
Media
PagerDuty - Avis
PagerDuty - Avis
Bye Bye to old school on-call practices
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.
PagerDuty : A solution to almost every problem you didn't know you had yet
The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.
Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.
Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.
No one noticed. Thanks to PagerDuty.
And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.
On-call software with rich features
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Ensure High availability of your product to the end user by integrating it with PagerDuty
PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.
Great solution for on-call and incident management for any organisation!
We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Bye Bye to old school on-call practices
Avantages
PagerDuty is incredibly easy to setup and use. Creating new teams, on-call schedules, and escalation policies can be done in a matter of minutes. You can go from manually looking up people via a google calendar or an excel sheet, to engaging an on-call resource in 2 minutes or less from the great app while you are on the beach.
The integration with Slack is great, no other way to say it. Very useful for incident notifications for those teams that rely heavily on Slack.
Inconvénients
The reporting functionality of PagerDuty needs some further enhancements. Obtaining certain data such as "what users are using which contact methods" for example still needs to be provided by contacting their Support team. The filtering of the Visibility console needs work and is currently limited to "All Teams" or a single team.
PagerDuty : A solution to almost every problem you didn't know you had yet
The software just works. We have had almost thirty thousand alerts flow through PagerDuty since we first started using it. The software completely replaced a rather broken SMS / Email alert chain overnight and has been by far the most valuable product we have purchased for keeping our system uptime levels where they need to be.
Lastly a personal experience which I will always cherish. It's a snowy winter day and you're on call, but you needed paperless, and cat food, and pedlyte and diapers and other bits, so you took your 2 year old to a big box store. You're all the way at the back of the store and your phone goes off with "Something's broken... Something's Broken... It's your Fault! ... It's your Fault!..." In the box store, with a full cart and a toddler.
Next thing you know... you're flying through the box store to the front, diapers falling out of the cart, sippy cup lost, toys missing, and toddler singing along with your phone since he now knows the words quite well. Get to the front, abandon the cart, the two children's voices still going full tilt, and get out to the parking lot just in the nick of time to production by ninja resizing a set of boxes as they are almost to the point of falling all over themselves.
No one noticed. Thanks to PagerDuty.
And now I'm *still* known as "The Something's Broken" dude by the managers of that store. They sing it to me every time I'm there 2 years later.
Avantages
Integration with CloudWatch, webhooks, Jira is outstanding, functional, and reliable. The application has gotten better over the years I have used it.
Handles real issues in real time with everything you need
Allows on-call individuals to customize their notification scheme to fit their life. Having full control over when, where and how you are "dinged" is just awesome.
Inconvénients
It's a little expensive per user if you need simple API things. The rule set for routing isn't as good as VictorOps for the same price point.
PagerDuty is missing a "default route" option like VictorOps has. This is minor, because it's rather trivial to setup an extra account and use that "extra dummy account" as the "Default". I'm counting this as a "con" since we have had to do this for every single deployment of PagerDuty I've worked on where we wish to have alerts go to a team, but not actually notify anyone.
Lastly, business-hours-only alerting is a little weak. (Maybe it has gotten better.) Every implementation I've found, we need to have some sort of queued' alerts which we don't want to wake us up in the middle of the night but we want to or need to know about next business day situation we have had to work hard to implement in PagerDuty.
On-call software with rich features
I have been using PagerDuty for 1 year now, and I'm with the product so far. The only negative thing about the PagerDuty is the big latency during the incidents.
Avantages
PagerDuty does the job. It's gonna wake you up in the middle of the night, no matter what. The number of ways they are providing for acknowledging an incident is great. You can get a call, an SMS message, a push notification on the browser, or a mobile notification for an incident.
Inconvénients
PagerDuty has some latency when it comes to acknowledging incidents. After acknowledging an incident by using the mobile app, getting an additional phone call about the incident is a little bit annoying.
Ensure High availability of your product to the end user by integrating it with PagerDuty
PagerDuty helped our product to become highly stable and it ensured high availability to the end user, overall had a great experience with it.
Avantages
PagerDuty is used to send alert notifications to developer,
We can use it in a way that when ever failure occurs notify the developer who is scheduled to be on-call,
Even a customer escalation to a email can trigger a pagerDuty notification alert, when the receiver email ID is subscribed with PagerDuty,
PagerDuty has escalation policies , in which multiple users can be in different level, if level 1 failed to resolve the issue, the level 2 dev gets a alert etc ..
and the dev's can be scheduled to rotate there levels in fixed time intervals, like weekly bases,
It Dose a good job of maintaining the issue states & the alerted issue has different lifecycle such as triggered, acknowledged , resolved, snoozed,
It maintains analytical dashboards on dev's which shows the responsiveness of the developer , like how many issues they have resolved and what is the average resolution time or have they escalated it etc ..
it maintains history of alerts, it has good customer support,
the resolution note's can also be added against the alert,
We can configure the alerts as Low and High Urgency , based on which we can have different type of notifications,
types of notifications are phone call, message, email, push notification in pd app etc ...
pagerDuty deduplicates the alerts with same message, if a incident is in open state and if same incident occurs again and again , it will not be raised.
Inconvénients
Sometimes when i resolve the alert on web, i still get a call on phone,
If the incident was resigned by the developer to a other user who is not in the escalation policy and if he did not answer the alert the escalation chain stops, instead it should be thrown back to older escalation policy from ware it begun
Great solution for on-call and incident management for any organisation!
We have implemented PagerDuty across our SRE and Support organizations and are beginning to roll it out to our engineering teams. This is providing us rapid Incident response and rapid engagement of teams to assist during incidents, no matter what time of day it is or where the teams are geographically located.
Avantages
PagerDuty very easy to configure and use, I've given access to team leads with no instructions and they've been up and running that day.
Inconvénients
It'd be great if PagerDuty could integrate with all versions of Jira natively without a 3rd party plugin.
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
PagerDuty - Prix
PagerDuty - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
PagerDuty - Fonctionnalités
PagerDuty - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
PagerDuty - FAQ
PagerDuty - FAQ
Voici quelques-unes des questions fréquentes sur PagerDuty.
Q. Quels sont les types de licence disponibles pour PagerDuty ?
Types de licences disponibles pour PagerDuty :
À partir de: 10,00 $US/mois
Type de licence: Licence unique, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel PagerDuty ?
Nous n'avons pas d'informations sur les fonctionnalités de PagerDuty.
Q. Qui utilise PagerDuty ?
Utilisateurs habituels du logiciel PagerDuty :
PME, Grandes entreprises, Entreprises de taille moyenne
Q. Dans quelles langues PagerDuty est-il disponible ?
Langues dans lesquelles PagerDuty est disponible :
anglais
Q. Quels sont les types de licence disponibles pour PagerDuty ?
Types de licences disponibles pour PagerDuty:
Licence unique, Abonnement
Q. PagerDuty prend-il en charge les appareils mobiles ?
Appareils pris en charge par PagerDuty :
Android, iPhone, iPad
Q. Avec quelles applications PagerDuty peut-il s'intégrer ?
Applications s'intégrant à PagerDuty :
Bitium, CA Flowdock, Circonus, CloudMonix, Datadog, Glip, LogicMonitor, Pulseway, Slack, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour PagerDuty ?
Ressources d'aide disponibles pour PagerDuty :
FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
Issues that use to "fall through the cracks" or receive no attention/acknowledgement at all have been almost eliminated totally. The time for a technical resource to be alerted to an incident and acknowledge it has gone from 15-25-35-45mins to 5 minutes or less. Teams are now proactively alerted to issues that may turn into something big before the customer notices any impact.