--- description: Groove : qu'en pensent les utilisateurs ? Lisez les avis sur Groove, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Groove - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de service client](/directory/231/customer-service/software) > [Groove](/software/91569/groove) # Groove Canonical: https://www.getapp.fr/software/91569/groove Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/91569/groove?page=2) > Groove permet aux grandes comme aux petites équipes de rester informées et de fournir à leurs clients l'expérience personnalisée qu'ils méritent. Groove est conçu pour les équipes croissantes. Vous aurez tout ce dont vous avez besoin pour être plus productif et rendre vos clients plus heureux, sans les tracas d'un service d'assistance complexe. C'est une expérience plus personnelle pour vos clients… > > Conclusion : 87 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 87 Avis | | Simplicité d’utilisation | 4.6/5 | D'après l'ensemble des avis | | Support client | 4.7/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.5/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Groove Networks - **Entreprise fondée en**: 2013 ## Contexte commercial - **Prix à partir de**: 29,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50 - **Déploiement et plateformes**: Cloud, SaaS, web - **Langues**: anglais - **Pays disponibles**: Australie, Brésil, Canada, Chine, Inde, Royaume-Uni, États-Unis ## Fonctionnalités - API - Accès mobile - Actions découlant d'un événement - Alertes/Notifications - Alerts/Escalation - Analyse des sentiments - Autoresponders - Autorisations basées sur les rôles - Base de données de clients - CRM - Catalog Management - Champs personnalisables - Chat en temps réel - Chat et messagerie - Collecte de données multicanal - Communication multicanal - Contrôles/Permissions d'accès - Définition des priorités - Engagement des clients - Enquêtes et feedback ## Intégrations (12 au total) - Delighted - GitHub - Instagram - Jira - JustCall - Meta for Business - Recharge - Shopify - Slack - Stripe - Trello - Zapier ## Ressources d'aide - Service client/e-mail - Base de connaissances - Support téléphonique - Chat ## Category - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) ## Catégories connexes - [Logiciels de service client](https://www.getapp.fr/directory/231/customer-service/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Logiciels d'expérience client](https://www.getapp.fr/directory/601/customer-experience/software) - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels de Customer Success](https://www.getapp.fr/directory/959/customer-success/software) ## Logiciels similaires 1. [Freshservice](https://www.getapp.fr/software/91351/freshservice) — 4.6/5 (802 reviews) 2. [Guru](https://www.getapp.fr/software/123167/guru) — 4.8/5 (640 reviews) 3. [Connecteam](https://www.getapp.fr/software/105401/connecteam) — 4.6/5 (5316 reviews) 4. [Confluence](https://www.getapp.fr/software/90949/confluence) — 4.5/5 (3720 reviews) 5. [Document360](https://www.getapp.fr/software/120723/document360) — 4.7/5 (292 reviews) ## Avis ### "Pretty good, give it a try." — 4.0/5 > **Tim** | *4 avril 2016* | Gestion de l'enseignement > > **Avantages**: Support Tickets Easy to get started Good support response > > **Inconvénients**: KB hard to customize Not seeing improvements lately to KB > > I love the Groove blog. It's a must read for anyone making Saas. As a result I was trying to find a reason to use Groove. I signed up once we had enough customers and support requests to warrant having a KB. I have found the support ticketing system really quite good. Keeps things in order amongst our small team. I am frustrated by the KB though. In my opinion, it's not very user friendly...which has been a surprise given Grooves Blog. Overall, definitely worth a try and you can decide. ----- ### "Best of the Best" — 5.0/5 > **Jamie** | *5 février 2024* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: \* Easy to setup \* Easy for team members to use \* Simplicity is the ultimate sophistication > > **Inconvénients**: Absolutely nothing - the team and company are amazing. ----- ### "I so want this to be better\!" — 2.0/5 > **Mark** | *4 janvier 2017* | Taux de recommandation : 1.0/10 > > I really like what Groove is all about as a company and what the product claims to be...Sadly, it falls well short of expectations. ----- ### "Great business email provider" — 5.0/5 > **Amy** | *10 septembre 2024* | Conseil en gestion | Taux de recommandation : 10.0/10 > > **Avantages**: To be able to work as a team and be able to jump in and help out if they are out. > > **Inconvénients**: There is nothing that I don't like about Groove. > > It has been easy to transition over from Gmail. I like the email templates you are able to set up for quick responses. ----- ### "Great look, needs some work on search and reporting" — 4.0/5 > **Lo** | *5 janvier 2017* | Taux de recommandation : 6.0/10 > > **Avantages**: Pretty, easy to get new people on and teach them how to use the basic functions, tagging is super easy > > **Inconvénients**: Search, snooze options are limiting and need to be available when I'm composing a message, reporting > > We initially chose Groove because we found it really easy to use, it didn't feel robotic and clunky from to our customers, you guys offered simple and easy tagging, and the promise of the added snooze feature. Those things have been great for us and I think has made our move to Groove a step above email. There is a lot of room for improvement in a couple of areas I can see. First would be search - I find Groove's search functionality slow and clunky. Almost every time I need to search for something, I find myself going back to Gmail and since this is something I do daily, I always need to have the account open in Groove and in Gmail. Our hope in this switch was to completely get out of email and the search functionality has made that impossible. I love being able to use the search operators Google has and if they're available in Groove as well I have not figured out how to get them to work. Additionally, the time frames I can search are very limiting. I have also found the reporting to be lackluster. We want to use this to help make our product better and we use tags on our messages to help keep track of what our customers are writing in about. It is helpful to see how many times each tag has been added to a message but that doesn't really give me the whole picture. I need to be able to see the messages themselves, which leads me back to the search function, and because the tags don't translate back into Gmail I'm stuck with the search available. If all I wanted to do was answer customer emails quickly in a pretty environment, Groove will get the job done without an issue. Because we're trying to use customer support to make our product better, I think there is a bit of a disconnect. There are a couple smaller bugs I see regularly but haven't been bothersome enough to write into support. For example, if I make a typo when I'm typing a tag in and backspace, then I am no longer able to use my arrow keys to navigate up and down the auto-complete list. ----- Page : 1/5\ Suivant: [Page suivante](https://www.getapp.fr/software/91569/groove?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91569/groove) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées