Slack

Slack

Logiciel de collaboration et de communication

4.6/5 (14694 avis)

Slack - Présentation

Slack est une application de communication pour équipes. C'est un réseau social d'entreprise transparent, centralisé et en temps réel.

L'application permet d'en finir avec les files de mails en cours ou avec les mises à jours de statuts de réunions qui ne parlent pas à tout le monde. Elle rend possible la maîtrise du chaos engendré par la communication interne et les emails.

Slack est une application centralisée, elle rassemble toute la communication d'équipe ainsi que les outils et services utilisés quotidiennement dans un seul espace de travail, ce qui représente un gain de temps et d'efficacité.

Enfin, l'utilisation de Slack permet également d'augmenter la transparence entre équipes : tout est trouvable au même endroit et les notifications sont programmables en fonction des besoins de chacun. De plus, un outil de recherche permet de retrouver n'importe quel message, document ou image quelle que soit la date d'ajout du collaborateur au groupe de discussion.

Prix

À partir de
$8/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais, français, allemand, japonais, espagnol

Slack - Avis

Note globale
4.6/5
95% d'avis positifs
10210
Excellent
3712
Très bien
634
Moyen
106
Médiocre
32
Horrible
Traduire avec Google Translate

Slack changes the model for business communication

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 10/05/2019
Provenance de l'avis : Capterra

Great communication tool and indispensable in the modern world of business.

Avantages

It's IRC for business communication with a (much) nicer interface. Slack organizes discussions into channels and IM. It's easy to reach out to anyone in the company and have a discussion. Even better is the ability to bring in external users (customers) who can then quickly converse with support and engineering teams. For any new open source project, Slack is the preferred way to communicate with other contributors and users. Recently Slack has even added the ability to do VOIP calls through their platform. The mobile app works well and the UI is well designed to mimic the desktop app.

Slack also integrates with pretty much everything out there and it's also simple to write your own bots and plugins for Slack. For instance, we have a bot that alerts whenever someone writes to use on Intercom, as well as another that checks Stack Overflow for new messages pertaining to our project.

Finally Slack pricing is fairly competitive. There's a free tier which gives you most functionality except for the ability to search (if you exceed 10,000 messages). Then multiple paid tier options based on the number of users in your organization.

Inconvénients

The desktop and mobile apps are my preferred way to use Slack and occasionally the performance tends to drag. Once in a while the Slack mobile app will unexpectedly terminate, although in recent updates it does that less frequently. I also don't like the fact that private conversations aren't really private as companies have the ability to request Slack for those records. I get it for compliance reasons, but be warned that private conversations are never private!

The search UI workflow isn't the most intuitive, they should just op for some universal search versus organizing the search results by type.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

8.0/10
Traduire avec Google Translate

This is the new way to communicate online

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/05/2019
Provenance de l'avis : Capterra

I use Slack for daily communication business and to stay connected to coworkers and suppliers distributed among different locations. We have implemented Slack as a missing link that smoothly makes working with people on the other side of the country as if they would be sitting in an office just down the hallway.

Avantages

Slack is simple, it is easy to use it has a lightweight user experience thus, at the same time is very powerful. In day to day routines it is just a great way of communicating (chatting) with coworkers. Perfect, reliable, fast asynchronous communication. Then someone tells you something you need to remember next week- use integrated reminders, that send you a message when you need it. Or you want to share your desktop real quick, to sho someone something in order to get their opinion. Slack has you covered. Or have a video call with someone or even a group of people. There you have it. Share files ? No problem. Want to have your conversations deleted after a while. there you go. The most impressive thing about all this is the simplicity and ease in which these features integrate into the core functionality which is a chat. Bravo !

Inconvénients

Some of the features seem - behind the scenes - not optimized allready. Sharing data from my mobile device require it for example, to be uploaded first and then downloaded to the recipient. It works, but it takes more time and, I don't care when it is on the server I only care for it to reach the intended recipient(s). Synchronize it to the server whenever its suitable. Connection and reconnection gets tangled up sometimes, with Slack insisting that there is no connection available although all other applications have reconnected already. This however is complaining on a very high level, as these issues are really minor compared to almost all other platforms for online communication I have used.

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Slack Public Channels improves company communication across teams.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 06/05/2019
Provenance de l'avis : Capterra

It's a great tool, these are the key points for me:
* Improve team collaboration, shared information in a single place and all team has access to the same information.
* Reach people, sometimes you need to collaborate to make things happen, and slack does a great job at that.
* Integrate to CI/CD pipelines, we received notification about or system all time. It's better than having thousands of emails.

Avantages

Public channels:
They are easy to create/configure and allow members of the company to share important information in a single place. This is really helpful for software development teams when important information is shared with other application it gets lost and there is no record of it. With the slack channel, the information is stored and can be used as references. (Developers don't have or we don't want to have time to write documentation).

1:1 Message:
What I really like is that is very easy to find people and ping them and start a conversion. Most important, you can share files, photos, URL, gifs (Very important), in a single place. Making collaboration easy and something to enjoy.

Integration:
Slack can be integrated with a lot of third parties. In my case, it's very useful to integrate with Jenkins and code versioning applications. We have implemented CI/CD and we received a slack notification with deploy information, testing information or if a system is down.

Cross-Platform:
Be able to access slack with cell-phone/desktop application is really awesome. If I don't have my computer at hand, I can keep replying messages and collaborate. Especially important when we have a critical bug, or we have to take action.

UX:
The UX is one of the best, you can start using slack with no training, it's very intuitive and easy to use. Once you start using it, you don't want to use other applications.

Inconvénients

Conversion history:
Sometimes the conversion history is deleted after N amount of dates. Probably this is a configuration in my company, but I would like to store more information.

Re-Login:
Once in a while, you have to re-login, but what I don't like is that it logs you out without giving you a warning. It had happend before that the application logs me out, and I notice that one hour later.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

The disclosure for labor communications that all work needs.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 24/04/2019
Provenance de l'avis : Capterra

Work communication has always presented problems, the excuses range from an email that did not arrive on time, to a document with compatibility problems. Since I implemented Slack within my workspace, and in the company where I work, I have managed to fulfill the assignments that I request in record time, which has improved reception to my work within the company and in the perception of each client that asks me for a design for any advertising campaign. For any entrepreneur, Slack is a fundamental ally, because they offer you different plans that match your economic abilities, thus saving time and money in an amazing tool that has saved me a lot of headaches and allowed me to have a more fluid communication with all my work team.

Avantages

One of the things that I liked most to fulfill my assistance and attention to the work teams, is the mobility that Slack offers me, I have all the power of an effective, simple and friendly platform so that my work is better. The other aspect that I liked the most, is that it is an immediate communication channel that gives me the freedom to work from anywhere, a few weeks ago I traveled out of the city and managed to attend in real time to several clients of the company for which work. Also, thanks to its wide compatibility, I have managed to use it in different operating systems, it is so nice not to have to worry about why I have made it my favorite work communication platform. In addition, you can integrate it with other tools, which strengthens all the work that I must accomplish and the scope of response for my clients and colleagues.

Inconvénients

I have thoroughly reviewed all aspects of this great platform, and until now I have not found any negative aspects to highlight, I can safely say that in these years using its services, I have only seen improvements so I know that in the future it will be better every time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

Slack is the BEST way to communicate asynchronously

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/04/2019
Provenance de l'avis : Capterra

Overall, my experience with Slack has been extremely positive. It's helped my teams communicate updates faster, work more efficiently, and has increased cross-functional projects within the company. Additionally, it's a one-stop-shop for updates, conversation, and file sharing – three things essential for any high-performing team.

Avantages

I work remotely for a large company, and Slack is key to making that possible. Email would just be too slow, and other chat programs don't have the functionality or breadth that Slack does. The structure built within Slack helps keep messages and ideas organized and the search feature is extremely intuitive, making it easy to search for past messages/ideas.

Slack also has functionality that helps team members express their personality asynchronously via the use of custom Slack emojis, Gif's, etc. This may seem superfluous, but for Remote employees it's a great way to recapture those in-between moments that are otherwise lost working outside of the office.

Finally, Slack has increased their plugin capacity, allowing teams to use Slack seamlessly with their existing tools. This has allowed my teams to streamline our discussions, instead of discussing in 1 place, sending files in another, etc.

Inconvénients

Given that Slack is so easy to adopt and can quickly become invaluable to employees, I do find it strange that it's settings are hard to find in order to create the work/life balance most employees crave.

It also doesn't have an option to download conversations to create a hard-copy record (for meeting minutes, etc.).

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Slack - Prix

À partir de
$8/mois
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

- Gratuit : $0 Pas de limites de temps ou d'utilisateurs, recherche parmi les 10 000 messages les plus récemment archivés, 10 integrations à des services externes
- Standard : $6.67 par utilisateur et par mois, pas de limites de recherche parmi les messages archivés
- Plus : $12.50 par utilisateur et par mois
- Enterprise : Bientôt disponible

Slack - Fonctionnalités

  • API
  • Chat
  • Commentaires
  • Espace de travail collaboratif
  • Fonctionnalité de recherche
  • Gestion de la communication
  • Interface glisser-déposer
  • Intégration de tiers
  • Notifications automatiques
  • Outils de collaboration
  • Suivi des activités
  • Sécurité SSL

  • Contrôle d'accès
  • Gestion des autorisations
  • Gestion des documents
  • Gestion des fichiers
  • Projections
  • Stockage de documents
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Plus d'informations sur Slack

Slack - Principales fonctionnalités

Avantages

Multi-Groupes : Slack permet de discuter, partager et prendre des décisions dans des différents groupes privés ou en conversations individuelles.

Partage de fichiers : Avec Slack il est possible de glisser et déposez des fichiers, documents, PDFs, images, et vidéos afin de partager avec n'importe quel collaborateur et obtenir un retour immédiat grâce aux commentaires.

Recherche contextuelle : Slack offre la possibilité de rechercher des documents, fichiers ou images parmi les archives de l'équipe et de filtrer les résultats par date, pertinence, personne et plus...

Integration : Slack s'intègre avec près de 100 applications, il est donc possible de les paramétrer afin de recevoir toutes les notifications dans un seul espace de travail.

Securité : Avec Slack, tout transfert de donné est encodé (256-bit AES and TLS 1.2) sur bureau ou téléphone

Slack - FAQ

Voici quelques-unes des questions fréquentes sur Slack.

Q. Quels sont les types de licence disponibles pour Slack ?

Types de licences disponibles pour Slack :

À partir de: $8/mois

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Disponible

- Gratuit : $0 Pas de limites de temps ou d'utilisateurs, recherche parmi les 10 000 messages les plus récemment archivés, 10 integrations à des services externes
- Standard : $6.67 par utilisateur et par mois, pas de limites de recherche parmi les messages archivés
- Plus : $12.50 par utilisateur et par mois
- Enterprise : Bientôt disponible

Q. Quelles sont les principales fonctionnalités du logiciel Slack ?

Nous n'avons pas d'informations sur les fonctionnalités de Slack.

Q. Qui utilise Slack ?

Utilisateurs habituels du logiciel Slack :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Slack est-il disponible ?

Langues dans lesquelles Slack est disponible :

anglais, français, allemand, japonais, espagnol

Q. Quels sont les types de licence disponibles pour Slack ?

Types de licences disponibles pour Slack:

Gratuit, Abonnement

Q. Slack prend-il en charge les appareils mobiles ?

Appareils pris en charge par Slack :

Android, iPhone, iPad

Q. Avec quelles applications Slack peut-il s'intégrer ?

Applications s'intégrant à Slack :

Aircall, Asana, Bitium, Breezy HR, Datadog, Dropbox, Help Scout, LiveChat, PagerDuty, Resource Guru

Q. Quelles sont les ressources d'aide disponibles pour Slack ?

Ressources d'aide disponibles pour Slack :

FAQ, Base de connaissances, Support en ligne, Tutoriels vidéo