--- description: Vivantio : qu'en pensent les utilisateurs ? Lisez les avis sur Vivantio, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Vivantio - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Outils de Knowledge Management](/directory/257/knowledge-management/software) > [Vivantio](/software/91516/vivantio) # Vivantio Canonical: https://www.getapp.fr/software/91516/vivantio Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/91516/vivantio?page=2) > Vivantio est un logiciel de gestion de service fiable, crédible et souple. De la simple gestion des incidents à l'ITSM à l'échelle de l'entreprise, Vivantio permet de garantir l'excellence du service à l'ensemble de l'organisation. > > Conclusion : 178 utilisateurs lui ont donné la note de **4.3/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.3/5** | 178 Avis | | Simplicité d’utilisation | 4.2/5 | D'après l'ensemble des avis | | Support client | 4.4/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.3/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.2/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Vivantio - **Pays**: Boston, É.-U. - **Entreprise fondée en**: 2005 ## Contexte commercial - **Prix à partir de**: 59,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Mac (ordinateur), Windows (ordinateur), Linux (ordinateur), Windows (sur site), Linux (sur site), Chromebook (ordinateur) ## Fonctionnalités - API - Accès et contrôle à distance - Accès mobile - Actions découlant d'un événement - Alertes de compte - Alertes/Notifications - Alerts/Escalation - Allocation et planification des ressources - Analyse de texte - Analyse des sentiments - Analyse des tendances - Analyse visuelle - Analytique - Asset Lifecycle Management - Audit des problèmes - Authentification unique - Automatisation de la localisation - Automatisation des processus et flux de travail - Autoresponders - Autorisations basées sur les rôles ## Intégrations (18 au total) - Azure DevOps - Datadog - Gmail - Jira - Lansweeper - Loggly - Microsoft 365 - Microsoft Azure - Microsoft Entra ID - Microsoft Teams - New Relic - Okta - OpsGenie - PagerDuty - Salesforce Platform ... et 3 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Support téléphonique - Chat ## Category - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) ## Catégories connexes - [Outils de Knowledge Management](https://www.getapp.fr/directory/257/knowledge-management/software) - [Logiciels helpdesk](https://www.getapp.fr/directory/287/help-desk-ticketing/software) - [Outils ITSM](https://www.getapp.fr/directory/292/it-service-management-itsm/software) - [Logiciels de gestion des ressources informatiques](https://www.getapp.fr/directory/325/it-asset-management/software) - [Logiciels de gestion des services d'assistance](https://www.getapp.fr/directory/580/issue-tracking/software) ## Logiciels similaires 1. [JIRA Service Management](https://www.getapp.fr/software/91811/jira-service-management) — 4.5/5 (763 reviews) 2. [Atera](https://www.getapp.fr/software/102017/atera) — 4.5/5 (446 reviews) 3. [Action1](https://www.getapp.fr/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 4. [Milvus](https://www.getapp.fr/software/132287/milvus) — 4.8/5 (298 reviews) 5. [baramundi Management Suite](https://www.getapp.fr/software/2050144/baramundi-management-suite) — 4.6/5 (140 reviews) ## Avis ### "Vivantio || True User Review" — 5.0/5 > **Shiella** | *8 septembre 2023* | Télécommunications | Taux de recommandation : 10.0/10 > > **Avantages**: The option for your to always go back and see your previous tickets created, how to create and submit it easy. > > **Inconvénients**: Sometimes, there's might be a minor glitch that causing for the login user to see that they're unathorized although it works after a refresh of the page > > Good. I use it everyday, its easy to access, easy to understand, smooth to navigate ----- ### "Viviantio makes Service Easy(ier)\!" — 5.0/5 > **Lee** | *13 septembre 2023* | Design | Taux de recommandation : 10.0/10 > > **Avantages**: Ease to create a ticket or respond to a clients service request. > > **Inconvénients**: There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform. > > Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines. ----- ### "Initial thoughts" — 3.0/5 > **Samantha** | *2 février 2017* | Immobilier | Taux de recommandation : 5.0/10 > > **Avantages**: If customer's use it its a good way of tracking service requests > > **Inconvénients**: see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people. > > I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else. ----- ### "We love how Vivantio has dramatically streamlined the IT processes" — 5.0/5 > **Sean** | *10 septembre 2023* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution. > > **Inconvénients**: The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs. > > Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too. ----- ### "Vivantio Review" — 5.0/5 > **Ben** | *22 septembre 2023* | Services et technologies de l'information | Taux de recommandation : 9.0/10 > > **Avantages**: The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs. > > **Inconvénients**: The mobile version isn't the easiest to use at the moment. ----- Page : 1/8\ Suivant: [Page suivante](https://www.getapp.fr/software/91516/vivantio?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91516/vivantio) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Données structurées