Vivantio
En savoir plus sur Vivantio
Vivantio Pro est bien plus qu'un simple logiciel de billetterie. Vivantio Pro est une solution complète de gestion des services informatiques qui inclut le bureau d'assistance, la gestion des actifs, la synchronisation AD/LDAP, la gestion des changements, la base de connaissances, le portail web en libre service, l'authentification unique, les rapports analytiques de KPI et bien d'autres fonctions. Vivantio Pro assure l'automatisation et rationalise le flux de travail du support informatique afin que l'équipe puisse répondre et fournir des résolutions plus efficacement aux utilisateurs finaux, tout en réduisant les coûts informatiques globaux.
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Avis
Vous avez déjà Vivantio ?
Les acheteurs de logiciels ont besoin de vous ! Les avis utilisateurs nous aident tous à prendre de meilleures décisions.
- Secteur d'activité : Services financiers
- Taille de l'entreprise : 201–500 employés
- Logiciel utilisé tous les jours pendant plus d'un an
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Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
We love how Vivantio has dramatically streamlined the IT processes
Publié le 10/09/2023
Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed...
Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too.
Avantages
We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution.
Inconvénients
The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs.
- Secteur d'activité : Vente au détail
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
Good features, but Interface could be improved
Publié le 01/02/2017
There are some good improvements over the old Vivantio platform. However, the lack of a good...
There are some good improvements over the old Vivantio platform. However, the lack of a good mobile experience holds the product back, it is simply unusable on a mobile phone, and I do not know of an app at this point
Also, it would be better if each user had a dashboard as standard that would list all items assigned to the user, (incidents, calls, tasks )
Also, if we could simply refresh a section of the screen, eg the list of incidents, that would be useful, instead of refreshing the whole page
If the site could remember the section are user is on, so when they return to site they go straight to the same section. many users will only be interested in open incidents that are assigned to their team
Finally the search could be improved. If you search for an incident by keyword, often, no results are found, even when that keyword exists in an incident. We raised this as a support call, and the response was that we should filter by dates in order to narrow the search. This would be fine if the system displayed a message to use dates to narrow the search, but the system simply says "No items to display", which is inadequate from a user experience point of view, and simply wrong from a logic point of view
Avantages
features
Inconvénients
UI
- Secteur d'activité : Immobilier
- Taille de l'entreprise : 1 001–5 000 employés
- Logiciel utilisé tous les jours pendant 1 à 5 mois
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Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 5.0 /10
Initial thoughts
Publié le 02/02/2017
I have not used customer support and do not know whether this is value for money as I am not...
I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.
Avantages
If customer's use it its a good way of tracking service requests
Inconvénients
see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 501–1 000 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 7.0 /10
4/5 - Pretty good product.
Publié le 03/02/2017
Lacking some features - Would be nice to copy over Dashboard configuration over from one system...
Lacking some features - Would be nice to copy over Dashboard configuration over from one system area to another (Dashboards set up to show call closures in one system area (IT team) has to be set up a fresh when setting up new system areas (L&D team). Would be nice for these to be able to be copied over.
Search feature is very temperamental, when searching free text in subject line / content / title it does pick up some calls even if you copy and paste the title. As a workaround its easier to so a search in the deleted item folder in outlook where email to ticket has been set up from.
Other than that the product is easy to use and generally good quality apart from performance issues here and there. These are generally picked up with the Vivantio helpdesk who are normally very prompt in providing status updates.
Regards
Steven
Avantages
Support / Ease of use
Inconvénients
Search feature doesn't work well / Site should be updated with more useful guides
- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 51–200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Excellent Product
Publié le 31/01/2017
Having worked in IT support for a number of years across different industry sectors, I have used a...
Having worked in IT support for a number of years across different industry sectors, I have used a number of different Helpdesk ticketing/service management products. Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received. It's quick, responsive and overall the best product I've used! Highly recommended!
Avantages
Easy and quick to modify and use. Ability to monitor a raft of IT Services such as change management, service desk tickets, problem management. Aligns to ITIL best practices.
Inconvénients
Web views can sometimes be slow to update and cannot switch easily between windows if you need to go back and check something.
Vivantio - FAQ
Voici quelques-unes des questions fréquentes sur Vivantio.Q. Quels sont les types de licence disponibles pour Vivantio ?
Types de licences disponibles pour Vivantio :
- À partir de : 59,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Vivantio ?
Utilisateurs habituels du logiciel Vivantio :
501–1 000, 1 001–5 000
Q. Dans quelles langues Vivantio est-il disponible ?
Nous n'avons pas d'informations sur les langues prises en charge par Vivantio.
Q. Vivantio prend-il en charge les appareils mobiles ?
Appareils pris en charge par Vivantio :
Q. Avec quelles applications Vivantio peut-il s'intégrer ?
Applications s'intégrant à Vivantio :
Azure Active Directory, Azure DevOps Services, Datadog, Gmail, Jira, Lansweeper, Loggly, Microsoft 365, Microsoft Azure, Microsoft Teams, New Relic, Okta, OpsGenie, PagerDuty, Salesforce Platform, Slack, Spiceworks Cloud Help Desk, Twilio
Q. Quelles sont les ressources d'aide disponibles pour Vivantio ?
Ressources d'aide disponibles pour Vivantio :
Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Vivantio.
- Outils de Knowledge Management
- Logiciels helpdesk
- Outils ITSM
- Logiciels de gestion des ressources informatiques
- Logiciels de gestion des services d'assistance
- Logiciels de gestion des services informatiques
- Logiciels pour centres de services
- Logiciels de service client
- Logiciels pour support client
- Logiciels de Customer Success
- Logiciels CRM
- Logiciels de relation client
- Logiciels de satisfaction client
- Logiciels d'expérience client
- Logiciels de bases de connaissances
- Logiciels de gestion de parc informatique