simPRO

simPRO

Streamline operations. Increase profits. Grow your business.

4.4/5 (52 avis)

simPRO - Présentation

simPRO is a powerful job management software solution created by trade contractors, for trade contractors. If your business struggles with quoting multi-stage projects, managing inventory, communicating with technicians, or any other areas of your workflow, simPRO provides a streamlined platform to address your pressing challenges all while helping you increase productivity and profits.

More than 120,000 field service professionals in the commercial and residential spaces trust simPRO for workflow management. simPRO combines cloud-based software for the office with mobile apps for technicians for superior office to field connectivity.

simPRO is a top-rated choice in the field service industry due to easily-accessible customer support, online help guides, in-depth implementation and training, and consistent software updates that are tailored to customers’ needs. Additionally, simPRO connects with QuickBooks and Xero for streamlined accounting and job management.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Royaume-Uni, États-Unis

Langues

anglais, espagnol

simPRO - Avis

Note globale
4.4/5
87% d'avis positifs
36
Excellent
9
Très bien
2
Moyen
2
Médiocre
3
Horrible
Nicola D.
Traduire avec Google Translate

Right From the Beginning!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/09/2019
Provenance de l'avis : Capterra

As I said above, we were one of the first Canadian users - and simPRO did not yet have it's US presence. They were so accommodating - they would come in to work early and catch us at the end of our days. Even with the time difference, they did everything in their power to make our implementation go smoothly. And immediately after we went live, they were attentive to our change requests.

Avantages

simPRO Enterprise is functional! And improving all the time. It's quick to load and easy to navigate. Now, this may be because we were one of the first to use it in Canada, but the level of customer service and attention to the users requests throughout our set up and subsequent upgrades has been amazing.

Inconvénients

I would say, it has a learning curve - but if your implementation team are on the ball - you'll be ok!

Réponse de simPRO Software

Hello Nicola! Thanks for your review. We're so glad to hear that our Implementation Consultants were able to get your business up and running smoothly on simPRO. If you ever need additional help in simPRO, reach out to our Customer Support team or visit the simPRO Help Guide: https://helpguide.simprogroup.com.
Best, Team simPRO

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Tyler B.
Traduire avec Google Translate

Great Product for SMB

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/09/2019
Provenance de l'avis : Capterra

It is pretty good. The support improved with the transition from Australia to local US support. Things have sort of gone backward since rep left though and now the support isn't the same and I really believe that a lot of it has to do with the fact that rep had done so many implementations that he knew the different ways to skin the cat to achieve implementation objectives.

Avantages

Ease of use, functionality, easy to scale up and down with the software.

Inconvénients

I hate the fact that I cannot remove the ability by security group to download whatever is on the screen. This is a huge data info/sec problem. For a business product I should have the ability to limit employee's ability to download a CSV file from any screen effectively handing out my pipeline, customer list, etc to whomever they want. There should be some control for this and this is almost to the point where the product is unusable because of security requirements we have from our own customers.

Réponse de simPRO Software

Hi Tyler, thanks for your feedback! We have contacted our US Customer Success team about your concern, and someone will be in contact with you to work through this. If there is anything else you need, please visit the simPRO Helpdesk (https://helpdesk.simprogroup.com/) to speak with Customer Support via phone or chats, or to access the Help Guide resources.
Best, Team simPRO

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
Wesley B.
Traduire avec Google Translate

This system works perfect for our business

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 05/09/2019
Provenance de l'avis : Capterra

1 - Sales Guy : I'm super happy that rep came out to help me sell this software to the owners of my company. We had an awesome chat and he supported me time and time again. We did face difficulties in some parts of the implementation, but rep did an awesome job of feidling my questions and providing answers.
2 - Onsite Phase 1: We feel entirely honored that we had the opportunity to be brought into this system with our on-site trainer. He has been with simPRO for quite some time and has a lot of great experience. The solutions he delivered to us in our routine were exactly what we needed to progress.
3 - Support: Everyone on my team loves the fact that we can call and bug someone about this software and we are welcomed to do so. The support staff are happy to answer questions, they make me feel like they are literally on my team whenever I have questions. We both look our current system and find the exact solution to whatever issue I have had.

Avantages

I am able to customize and report on about pretty much everything I could possibly desire. We are all very happy with the way this system handles assets, we will be able to move our entire previous work history into these notes as it pertains to site location. We don't really care who owns the property. Our service life is about 10 years, it is very normal that owners change. This system organizes information perfectly to suite our needs.

Inconvénients

We had a very unique QuickBooks system that had many quirks. I am a troubleshooter by heart and couldn't rest until we discovered a way to take the info kept in QuickBooks and bring it to simPRO. Ultimately, this was discovered to be double duty and not worth the effort. In the defense of simPRO - they did advise me that this was the case. I was very stubborn. Looking back on that experience it definitely went as well as it possibly could considering how much I was 'addicted' to that information. It did turn out that the route of not importing that work history, due to its complexity, was the right decision.

Réponse de simPRO Software

Hi Wesley,
Thank you for your feedback! We're happy to hear that simPRO is suiting your business needs. If you need any additional assistance, feel free to reach out to our Customer Support team.
Best, Team simPRO

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Carl V.
Traduire avec Google Translate

The best software I ever got, been using a year and has transformed my business.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 11/01/2018
Provenance de l'avis : Capterra

Avantages

I have tried all of them and this is truly cloud based, it keep all my suppliers, customers, employees and subcontractors details in one place and tracks all reminders like contracts and certificates and suppliers insurances and training need.
The quoting system is the best we have used and it produces great looking quotes very easily.
Once you have secured a project costing a job from labour to materials and subcontractors is effortless. We use it for jobs from £75 to £5m and everyone in our business loves it.
It give you complete visibility on profit and costs.
We also use it to create all purchase orders, subcontract orders and everyone in the business does there time sheet on it, my payroll now takes 60 minutes as opposed most of the day.

We have saved more than the cost of this software in admin costs alone, the pricing model is great as you can kick off for just £70 per month.

We all invoice and raise progress applications on it and do all our debt collection.

We also manage our vehicle fleet, plant and have clients who log in to give us work and also monitor their assets we maintain.

It has a task feature which is average and we don't use it for project management as there are much better free online soltuions for Gantt charts etc.

It is very powerful and so will seem daunting for smaller companies And technophobes, but in reality I taught my 10 year old to use it in 5 mins.

I used Trimble before this.

Inconvénients

Word processing could be slicker but there is an easy Work around.

Rest of bugs they have resolved, it gets constant updates and upgrades.

Réponse de simPRO Software

Hi Carl, wow! Thank you so much for your detailed feedback. We¿re so happy to see just how much our business has helped you, and how satisfied you are with our service. With regards to your comments on Word processing, feel free to contact our support team on 0800 622 6376 if you require assistance, otherwise, please don¿t hesitate to head over to our Ideas Portal (which can be found at http://helpguide.simprogroup.com/Content/simPRO-Ideas-Portal-Guidelines.htm) to put your suggestions in about how we could improve! From, Team simPRO.

Note détaillée

Simplicité d'utilisation
Support client

Carl U.
Traduire avec Google Translate

Growth, Development &

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12/09/2019
Provenance de l'avis : Capterra

Bring CRM, quote management, inventory, service & billing has been a benefit that cannot be overstated! We've grown with the SimPro product & the team has been so receptive to our needs. Bringing customer service to the US has reduced the wait time & ability to address issues by 90% (not to mention the familiarity of speaking the same language)!

Avantages

SimPro has helped our bottom line grow & grow & brings many departments into 1 platform!

Inconvénients

Items like customer contacts & customer setup require multiple data entries. Quote forms needs higher level of editing to produce a pleasing, eye-catching aesthetic presentation form.

Réponse de simPRO Software

Hi Carl, thanks for taking the time to review simPRO! We appreciate your feedback. Feel free to submit your ideas in regards to custom Quotes to the Ideas Portal (go to "Help > "Suggest an Idea" in your simPRO build). Our dedicated product development team uses customer suggestions to regularly enhance simPRO features.
Best, Team simPRO

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

simPRO - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

simPRO - Fonctionnalités

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion des factures
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

  • Gestion de la conformité
  • Gestion des flux de travail
  • Monitoring
  • Piste d'audit

Plus d'informations sur simPRO

simPRO - Principales fonctionnalités

  • Accounting Integration
  • Asset Maintenance
  • Customer Login
  • Customer Portal
  • Document Storage
  • Estimating
  • Field Mobility
  • Internet of Things
  • Invoice Management
  • Invoices
  • Invoicing
  • Mobile Integration
  • Multi-tasking
  • Project Management
  • Purchasing
  • Real Time Data
  • Real Time Reporting
  • Scheduling
  • Service Management
  • Stock Control
  • VOIP integration
  • Vehicle Tracking

Avantages

simPRO has many features to simplify your workflow:
- Increase billable hours with automated tasks for dispatching, scheduling, inventory management, and more
- Track your multi-stage projects from start to finish
- Connect office operations with work in the field with simPRO Mobile
- Gain vital visibility into business status and financials with detailed reports

simPRO - FAQ

Voici quelques-unes des questions fréquentes sur simPRO.

Q. Quels sont les types de licence disponibles pour simPRO ?

Types de licences disponibles pour simPRO :

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel simPRO ?

Fonctionnalités du logiciel simPRO :

  • Accounting Integration
  • Asset Maintenance
  • Customer Login
  • Customer Portal
  • Document Storage
  • Estimating
  • Field Mobility
  • Internet of Things
  • Invoice Management
  • Invoices
  • Invoicing
  • Mobile Integration
  • Multi-tasking
  • Project Management
  • Purchasing
  • Real Time Data
  • Real Time Reporting
  • Scheduling
  • Service Management
  • Stock Control
  • VOIP integration
  • Vehicle Tracking

Q. Qui utilise simPRO ?

Utilisateurs habituels du logiciel simPRO :

Grandes entreprises, Entreprises de taille moyenne, Administration publique, PME

Q. Dans quelles langues simPRO est-il disponible ?

Langues dans lesquelles simPRO est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour simPRO ?

Types de licences disponibles pour simPRO:

Abonnement

Q. simPRO prend-il en charge les appareils mobiles ?

Appareils pris en charge par simPRO :

Android, iPhone, iPad

Q. Avec quelles applications simPRO peut-il s'intégrer ?

Applications s'intégrant à simPRO :

Google Calendar, Groundplan, MYOB Essentials, MYOB Essentials, QuickBooks, QuickBooks Online, QuickBooks Online, Xero, Xero

Q. Quelles sont les ressources d'aide disponibles pour simPRO ?

Ressources d'aide disponibles pour simPRO :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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