SendinBlue

SendinBlue

Logiciel d'Emailing et SMS Marketing

4.2/5 (207 avis)

SendinBlue - Présentation

SendinBlue est une solution d'Emailing 100% en ligne et innovante pour créer et gérer facilement vos campagnes Emailing, vos Newsletters, vos Emails Transactionnels et vos campagnes SMS.

SendinBlue dispose d'une offre gratuite pour envoyer jusqu'à 9000 Emails/mois. Au delà, la première offre (sans engagement !) débute à seulement 19€/mois. Découvrez un ensemble de fonctionnalités :

- Création de vos Newsletters
Avec l'éditeur en ligne très intuitif, préparez et éditez rapidement le contenu de vos Newsletters et de vos Emails pour un format adapté sur tout type de supports (desktop, mobile et tablette). Il est également possible d'importer vos propres designs en langage HTML.

- Gestion de vos contacts
Importez vos listes de contacts en 2 clics. Vous pourrez ensuite les segmenter pour mieux cibler les destinataires de vos campagnes en intégrant les attributs de votre choix (nom, prénom, langue, ville, pays, téléphone, adresse, etc.)

- Programmation de vos campagnes
Choisissez le moment optimal pour envoyer votre campagne

- Suivi des résultats en temps réel
Après chaque envoi, profitez d'un rapport d'envoi complet comprenant une multitude de statistiques, qui vous permettront d'analyser et surtout d'optimiser vos envois (taux d'ouverture, taux clics, carte de chaleur, liste des ouvreurs et cliqueurs, etc.)

- Délivrabilité optimisée
Bénéficiez d'une gestion optimale de vos envois avec la possibilité d'opter pour des IP dédiées pour une meilleure maîtrise de la délivrabilité. Signatures SPF, DKIM et DMARC

- Intégration & Plugins disponibles
Intégrez SendinBlue à votre site avec les nombreuses APIs
Installez des Plugins tout-en-un si vous disposez d'un site PrestaShop, Magento, WordPress ou Drupal

Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Brésil, Canada, Chine et 5 autres, Europe, Allemagne, Inde, Japon, Amérique latine

Langues

anglais, français, allemand, italien, portugais, espagnol

SendinBlue - Avis

Note globale
4.2/5
83% d'avis positifs
100
Excellent
71
Très bien
19
Moyen
3
Médiocre
14
Horrible
Abigail N.
Traduire avec Google Translate

A great email marketing automation tool

Logiciel utilisé tous les mois pendant 1 à 5 mois
Publié le 11/11/2016
Provenance de l'avis : Capterra

I use the SendinBlue free plan that allows me to send 9000 emails monthly. I rely on SendinBlue solely for their automation feature (PS: It's still in Beta).

It's rare to find a free email marketing service that offers automation which was the reason why I signed up for SendinBlue. I still use MailChimp but I'm starting to find myself using it less than I did before SendinBlue.

I used the automation to create a free 5-day email course. The path was simple: Visitor fill form on my website added automatically to a list wait two minutes send welcome email + course brief wait five minutes send day 1 of email course wait 23 hrs send day 2 wait 22 hrs send day 3 (etc...)
It was simple to do, all I had to do was create the templates for each email and select them when creating the workflow and tada my course was good to go. I had to validate my account by answering a few questions such as where I got/will get the emails on my mailing list from.

Once I sent them a link to the sidebar and fly-in widget on my website for the email course, to prove that I wasn't spamming anyone or buying lists, my account was validated.

I wasn't happy that SendinBlue doesnt have a direct integration on Facebook, to include a tab for getting fans to subscribe, so i contacted them on facebook and they replied with a solution.

Avantages

To me the pros are: Free 9000 monthly email send Amazing email automation for email courses etc. Fast and helpful customer support Responsive email template: I tested the emails on my PC, tablet, kindle tablet and phone and it looked great.

Inconvénients

After I created my email course I received no notification to let me know if someone had signed up to my course or if they had completed the course. I contacted customer support and was told that they didn't have such option on their platform yet so I'll have to manually track my subscriber activities through the contacts section and automation log.

I wish the signup form were as fluid and fully customizable as MailChimp's especially the ability to use an image as the header of a signup form.

Réponse de Sendinblue

Hi Abigail,

Thank you for taking time to share such detailed feedback about your experience with SendinBlue -- it's so helpful to learn from our users!

I'm glad to hear that SendinBlue has been a good overall fit for your needs, and we appreciate that you've been in touch with our team so that we can better understand your needs and provide solutions wherever possible. :)

I did want to let you know that we have a new tool available in Automation that might be helpful as you monitor your contacts' progress through your course.

We recently released a new feature that will allow you to BCC yourself on messages sent via Automation, as shown here:
https://drive.google.com/file/d/0B8234zUOM-SJSkhyam5KTC1wQjQ/view.

I hope this information is helpful, however please don't hesitate to contact our customer care team (contact@sendinblue.com) if you have any questions. We'll be glad to help!

Best,
Erin
SendinBlue

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Miguel P.
Traduire avec Google Translate

Excellent Email Marketing Tool

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 03/11/2016
Provenance de l'avis : Capterra

I think SendInBlue is an excellent tool for use in Email-Marketing.
Its very user friendly and it has all the important features you need to do a good job in managing the newsletters. But for me, the most important point is the Customer Support: is AMAZING!
They really do an effort to help you in all you ask.
If you have to choose an Email marketing tool, SendInBlue is the one to choose!

Avantages

The Costumer Support

Inconvénients

You cannot send a text explaining something, in the email test.

Réponse de Sendinblue

Hi Miguel,

Thank you so much for taking time to share your experience with us! I'm so glad that SendinBlue has been a good fit for your needs so far. :)

Our team is always working behind the scenes to grow our tools with new features and improved designs, so that we can give our users the best experience possible. I¿ve shared your suggestion for improving the Test Emails with our team, so we can consider this in our upcoming updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Maciej C.
Traduire avec Google Translate

I would like to relay on you!

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 03/11/2016
Provenance de l'avis : Capterra

For me and my company the high availability is very important. Generally our experience is good with you guys, you offer great products, but sometimes we have to get in contact with you to solve some connection issues or deley problems. Getting in touch is also quite difficult, you don't offer any emergency phone number to contact you in some emergency cases, email respones are slow.

We had situation that we had to switch to Google mail for our transational emails, but that was few months ago. Since few months everything works fine and we are happy to use Sendinblue.

Keep doing what you are doing!

Avantages

- transactional emails
- sending campaigns

Inconvénients

- sms is too expensive (at least for Poland)

Réponse de Sendinblue

Hello Maciej,

Thanks for taking time to share your experience with us. We're glad to receive your feedback, so that we can continue improving our service.

Our team is always working to enhance our platform, so that we can give our users the best experience possible. I¿ve shared both aspects of your feedback with our improvements team, so we can incorporate those into our upcoming updates.

If you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

9.0/10
David H.
Traduire avec Google Translate

Buggy HTML compose interface and lack of support for mobile left us wanting

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 05/01/2017
Provenance de l'avis : Capterra

First, great ability to manage multiple lists, and focuses attention on the acquisition of emails without manual entry. Much better pricing than other software depending on your sending habits.

Second, Oftentimes I would have to "save as draft" and go back and edit or duplicate from an existing email because the HTML editing interface would crash. Combined with the inability to do anything from mobile meant it was hard to get out important announcements about events and other happenings on short notice. Maybe not really its strong suite, so still giving 4 stars for overall excellence.

Avantages

Pricing, very competitive
Beautiful, well integrated with email acquisition

Inconvénients

Buggy editing window often required lots of page refreshes/work arounds

Réponse de Sendinblue

Hi David,

Thanks so much for sharing your experience!

We appreciate feedback from our users, especially on areas we can improve to better serve your needs. Whenever a bug is mentioned, we like to investigate and troubleshoot for any improvements that may be needed.

SendinBlue's tools are built and optimized to function at 100% usability from Chrome and Firefox browsers for the most robust experience.

If you were experiencing buggy behaviors with any of our tools in Chrome or Firefox, we would welcome any additional information you can share about your experience so that these can be resolved. Would you be open to emailing our customer care team at contact@sendinblue.com to share more details?

We also appreciate your feedback about your desire for a mobile platform. We will share this with our improvements team for future consideration.

Thanks in advance! We appreciate you giving SendinBlue a try.

Best,
The SendinBlue Team

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Luuk D.
Traduire avec Google Translate

Good choice when Mailchimp became too expensive for your size

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 26/10/2016
Provenance de l'avis : Capterra

We grew a lot on Mailchimp and it became too expensive for us. We found Sendinblue and it worked well enough for our needs. It has a functional campaign editor that is a bit glitchy and not as polished. But usable enough!

Their API (we use the Ruby gem) is simpler to use than Mailchimp with on feature clearly lacking: we cannot register our subscribers server-side AND send an opt-in.

Avantages

It's cheaper than Mailchimp for our list size.

Inconvénients

The campaign editor is glitchy. I addressed the issue but the devs had other priorities than details (understandably).
The API doesnt support server-side double-op-in subscriber registration, but is overall easier than Mailchimp's.

Réponse de Sendinblue

Hi Luuk,

Thanks for taking time to share your experience with us! I¿ve shared your feedback about the email builder with our team, and I'm happy to confirm that we already have some great improvements coming very soon!

SendinBlue API users who would like to implement a double opt-in process have a couple of handy options for achieving this functionality:

1. SendinBlue Automation can be used to build a double opt-in process, using the workflow in this post: https://help.sendinblue.com/hc/en-us/articles/211244629.

2. Alternatively, you could use the current API functionality and follow a similar logic as described in the Automation post above.

I hope these suggestions are helpful, however if you run into any questions, or would like to share additional feedback with us, please don't hesitate to contact our customer care team. You can reach us anytime at contact@sendinblue.com -- we'll be glad to help!

Thanks for using SendinBlue!

Best,
Erin
SendinBlue

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

SendinBlue - Prix

À partir de
25,00 $US/mois
Types de licence
version d'essai gratuite
Gratuit
Licence unique
Abonnement
Rapport qualité-prix

- Offre Gratuite : jusqu'à 9 000 Emails/mois

Aucune limite sur le nombre de contacts. Aucun engagement. Possibilité de modifier ou annuler son offre à tout moment :

- Offre Micro (19€/mois) : jusqu'à 40 000 Emails/mois

- Offre Bronze (29€/mois) : jusqu'à 60 000 Emails/mois

- Au delà, tarifs en fonction du nombre d'emails + accès aux fonctionnalités premium

- Paiement possible sous forme de crédits prépayés (en une fois)

- SMS : Tarif "pay as you go"

- IP dédiée : 9€/mois

SendinBlue - Fonctionnalités

  • API
  • Analyse de campagne
  • Analyse en temps réel
  • Données en temps réel
  • Gestion de contenu
  • Gestion des campagnes
  • Importation et exportation de données
  • Interface glisser-déposer
  • Intégration de tiers
  • Intégration des médias sociaux
  • Modèles personnalisables
  • Rapports et statistiques
  • Tests A/B

  • Analytique de l'engagement
  • Marketing multicanal
  • Marketing sur les réseaux sociaux
  • Monitoring
  • Notifications automatiques
  • Stratégie de marque personnalisable
  • Tableau de bord d'activités

Plus d'informations sur SendinBlue

SendinBlue - Principales fonctionnalités

  • A/B Testing
  • API & Documentation
  • Advanced Contacts Segmentation
  • Advanced Marketing Automation Tools
  • Advanced, Real-Time Reporting
  • CSV & Text File Contact List Imports
  • Customizable Sign-up Forms
  • Customizable Signup Forms
  • Email & Phone Customer Support
  • Excellent Deliverability
  • Google Analytics Integration
  • Hard Bounce & Unsubscription Management
  • Import Your Own HTML Design
  • Landing Pages
  • Link Tracking
  • Marketing Automation Tools
  • Mobile-Friendly Email Design Templates
  • Mobile-Friendly Email Design Tools
  • Plugins for WordPress, Salesforce, Drupal, OptinMonster
  • Pre-Schedule Campaigns
  • SMTP (Transactional) Email
  • Social Media Integrations
  • Transactional SMS
  • Unlimited Contacts
  • Zapier Integration
  • eCommerce Plugins: Prestashop, Shopify, Magento, WooCommerce

Avantages

- Ergonomie très intuitive, accessible à tous.

- Segmentation de bases, Programmation de campagnes, Suivi statistiques en temps réel

- Editeur de newsletter responsive design pour créer de magnifiques emails, automatiquement adaptés au support: mobile, tablette ou ordinateur.

- Service client technique et commercial par téléphone

- Solution en marque blanche

- Solution tout-en-un: Emails & SMS, marketing et transactionnels

- Intégration Prestashop, Magento, Wordpress

SendinBlue - FAQ

Voici quelques-unes des questions fréquentes sur SendinBlue.

Q. Quels sont les types de licence disponibles pour SendinBlue ?

Types de licences disponibles pour SendinBlue :

À partir de: 25,00 $US/mois

Type de licence: Gratuit, Licence unique, Abonnement

version d'essai gratuite: Disponible

- Offre Gratuite : jusqu'à 9 000 Emails/mois

Aucune limite sur le nombre de contacts. Aucun engagement. Possibilité de modifier ou annuler son offre à tout moment :

- Offre Micro (19€/mois) : jusqu'à 40 000 Emails/mois

- Offre Bronze (29€/mois) : jusqu'à 60 000 Emails/mois

- Au delà, tarifs en fonction du nombre d'emails + accès aux fonctionnalités premium

- Paiement possible sous forme de crédits prépayés (en une fois)

- SMS : Tarif "pay as you go"

- IP dédiée : 9€/mois

Q. Quelles sont les principales fonctionnalités du logiciel SendinBlue ?

Fonctionnalités du logiciel SendinBlue :

  • API & Documentation
  • Advanced Contacts Segmentation
  • Advanced Marketing Automation Tools
  • Advanced, Real-Time Reporting
  • CSV & Text File Contact List Imports
  • Customizable Sign-up Forms
  • Customizable Signup Forms
  • Email & Phone Customer Support
  • Excellent Deliverability
  • Google Analytics Integration
  • Hard Bounce & Unsubscription Management
  • Import Your Own HTML Design
  • Link Tracking
  • Marketing Automation Tools
  • Mobile-Friendly Email Design Templates
  • Mobile-Friendly Email Design Tools
  • Plugins for WordPress, Salesforce, Drupal, OptinMonster
  • Pre-Schedule Campaigns
  • SMTP (Transactional) Email
  • Social Media Integrations
  • Transactional SMS
  • Unlimited Contacts
  • Zapier Integration
  • eCommerce Plugins: Prestashop, Shopify, Magento, WooCommerce
  • A/B Testing
  • Landing Pages

Q. Qui utilise SendinBlue ?

Utilisateurs habituels du logiciel SendinBlue :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues SendinBlue est-il disponible ?

Langues dans lesquelles SendinBlue est disponible :

anglais, français, allemand, italien, portugais, espagnol

Q. Quels sont les types de licence disponibles pour SendinBlue ?

Types de licences disponibles pour SendinBlue:

Gratuit, Licence unique, Abonnement

Q. SendinBlue prend-il en charge les appareils mobiles ?

Appareils pris en charge par SendinBlue :

iPhone

Q. Avec quelles applications SendinBlue peut-il s'intégrer ?

Applications s'intégrant à SendinBlue :

APIANT, Akita, Justuno, LeadsBridge, OptinMonster, Pleisty, Privy, ProjectManager.com, Slaask, VisitorTrack

Q. Quelles sont les ressources d'aide disponibles pour SendinBlue ?

Ressources d'aide disponibles pour SendinBlue :

FAQ, Base de connaissances, Support en ligne, Support téléphonique

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