AppointmentPlus

Logiciel d'agenda en ligne

4,2 /5 (133 avis) Donnez votre avis !

AppointmentPlus - Présentation

Description du logiciel AppointmentPlus

AppointmentPlus propose un logiciel de prise de rendez-vous pour les entreprises et les institutions de toutes tailles pour les secteurs de la logistique, vente au détail, santé, bien-être, banque, finance, automobile, massage, enseignement supérieur et bien d'autres.

Le système a été conçu pour s'adapter : que votre entreprise dispose de 1 ou 1 000 emplacements, AppointmentPlus peut répondre à vos besoins. Le système a également été conçu pour se configurer facilement. On peut donc le personnaliser pour répondre aux exigences de planification uniques de la plupart des entreprises.

AppointmentPlus est un service web, vous pouvez donc y accéder 24h/24, quel que soit l'endroit où vous vous trouvez. Les applications iOS et Android sont libres d'utilisation pour tout utilisateur du système.

AppointmentPlus - Présentation

Prix

À partir de
49,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

AppointmentPlus - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
anglais, espagnol, français

Médias

Easily view calendars for multiple locations and users.
Take AppointmentPlus on the go with you through mobile apps for adminstrators.
Book Now Button on your Facebook Page makes it easy for Customers to schedule appointments.
Capture d'écran pour AppointmentPlus : Easily view calendars for multiple locations and users. Capture d'écran pour AppointmentPlus : Take AppointmentPlus on the go with you through mobile apps for adminstrators. Capture d'écran pour AppointmentPlus : Book Now Button on your Facebook Page makes it easy for Customers to schedule appointments.

AppointmentPlus - Avis

AppointmentPlus - Avis

Note globale
4,2
/
5
Excellent
67

Très bien
40

Moyen
16

Médiocre
4

Mauvais
6

Rapport qualité-prix
4,1
Fonctionnalités
4,1
Simplicité d'utilisation
4,2
Support client
4,3
80% des utilisateurs recommandent cette application
Jennine E.

Loved it!

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.


Traduire avec Google Translate
Gordon L.

Gets the job done most of the time

AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines.

We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.


Traduire avec Google Translate
Utilisateur vérifié

Clunky, difficult to use and no better featured than any other app


Traduire avec Google Translate
Sarah B.

AppointmentPlus

Overall, my experience using it has been very good. It's reliable and easy to use, and neither employees nor clients typically have issues with it.


Traduire avec Google Translate
Aimee G.

Great value for money and easy to use

This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.


Traduire avec Google Translate
Jennine E.
Secteur d'activité: Psychologie
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Loved it!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 30/11/2018
Provenance de l'avis : Capterra

It was so helpful scheduling clients in different rooms, different times, with different therapists. A+ for the scheduling software.

Avantages

I loved Appointment Plus because it allowed me to have multiple therapists schedules and multiple rooms. I never had duplicate sessions. It was easy to use and easy for our clients to schedule clients. This has been the best scheduling software I have used./

Inconvénients

I had to stop using the software because we needed to maintain medical records in the same location. I changed software and really miss my experience with Appointment Plus.

Traduire en français

Réponse de AppointmentPlus

Jennine, we appreciate the review and the A+ rating!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Gordon L.
Secteur d'activité: Gestion de l'enseignement
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Gets the job done most of the time

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/04/2020
Provenance de l'avis : Capterra

AppointmentPlus has helped prevent us from accidentally overbooking students (there were times where we had a waiting period of 45 minutes for a 1 hour session) and definitively figure out where we had more openings so we could optimize our space and time. With enough time and effort (and the help of their support team), we have integrated the scheduling system into our daily routines.

We’ve spent a lot of time in this system and there’s still a lot of things they can improve, but at the end of the day, Appointmentplus helps us with scheduling.

Avantages

Customer support has been really responsive. [SENSITIVE CONTENT HIDDEN] helped us quite a bit in figuring out optimal setups specific to our needs. When we ran into issues, they were able to help dive into details with us in order to help find the root cause and escalate issues when necessary. If there was something they couldn’t fix immediately, they explained what was needed in order to fix the issue and kept us up to date on what they could tell us from the development team. [SENSITIVE CONTENT HIDDEN], who started helping us out later, provides a sociable experience and helps make tech calls feel much more casual.

Inconvénients

It took a lot of trial and error to figure out which settings to turn off/on to optimize for our center and we ran into many issues while creating/modifying hundreds of weekly recurring appointments. The recent updates to recurring appointments, however, have made the task easier, but still takes much time and effort to navigate through while avoiding issues.

Traduire en français

Réponse de AppointmentPlus

Thanks for the review, Gordon. I can imagine the challenges involved in moving your tutoring online. We've received similar kudos on our helpfulness from the many Mathnasiums who have turned to us for scheduling.

You noted how the system helped you optimize your scheduling and eliminated overbooking. Those are key benefits from using the system.

Thanks for taking the time to give us a review!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Utilisateur vérifié
Traduire en français
Traduire en français

Clunky, difficult to use and no better featured than any other app

Logiciel utilisé tous les mois pendant plus de deux ans
Publié le 01/03/2018
Provenance de l'avis : GetApp

Avantages

This should really be a simply must have these days but many don't so I guess it's worth mentioning. The security is locked down per user so each normal user can only see their own clients - this is important in confidential organisations.

Inconvénients

All aspects of the UI is counter-intuitive so hard to learn to use and hard to use once you've learned.

It takes about three clicks (or swipes / touches) in a number of different popup boxes to perform a single action, for example cancelling an appointment. Many popup boxes are not resize-friendly either and when trying to (for example) cancel an appointment, each successive box pops up in an unlikely part of your screen, miles away from where its parent box was so if you have a big screen you're left wondering why it doesn't seem to have done anything.

Recurring appointment maintenance is almost entirely separate from single appointment maintenance so you have to go to an entirely different area in the app to manage repeating appointments. Most other systems smoothly integrate recurring with single appointment management in the creation, modification and deletion of any appointment.

Screen refreshes are woefully slow and there are too many of them. Accessing from London via a 75Mb fibre link it takes up to 5 seconds for a page to refresh and every time you cancel / change / add an appointment, the screen refreshes.

The app claims to be mobile friendly. If mobile friendly means the identical desktop site is shrunk to an infinitesimal version of itself so it fits on a mobile device screen then perhaps it is. But it isn't. :-)

By and large, I think compared to full slate and google calendar (at least) it's unacceptably unusable.

Traduire en français

Réponse de AppointmentPlus

It was painful to read this review from a former client. Clearly they were not happy with our system. Some of what they noted is true. We did move to a three-step process for booking an appointment (select customer, enter appointment information, confirm appointment). Even though this user did not like the change, many of our other clients welcomed the change.

With regard to the system being hard to use, it does indeed have a lot of features. However, most clients report that it's easy to use once you get used to it.

There were a number of other issues noted by this user. Some are definitely valid concerns, and we've listened. We've made many improvements to the software and are super-excited about how these changes are helping our clients to even better streamline their operations.

We're jazzed about even more features and tools we'll be releasing soon.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation

Probabilité de recommander le produit: 0.0/10

Sarah B.
Secteur d'activité: Biotechnologie
Taille de l'entreprise: 5 001-10 000 employés
Traduire en français
Traduire en français

AppointmentPlus

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 06/11/2020
Provenance de l'avis : Capterra

Overall, my experience using it has been very good. It's reliable and easy to use, and neither employees nor clients typically have issues with it.

Avantages

The company that I work for has used AppointmentPlus for years to allow clients to schedule appointments. Our clients typically don't have any issues with the program, and it's very easy to use on our end. The program rarely crashes, and lets us schedule, cancel, and modify appointments easily.

Inconvénients

I wish that they made a mobile version! Also, the interface- although easy to use- is somewhat boring looking (especially on the administrative end). Also, it would be nice if they added a few more features (ex: an option to prevent people from canceling an appointment a for a certain amount of time before the appointment starts).

Note détaillée

Simplicité d'utilisation

Probabilité de recommander le produit: 9.0/10

Aimee G.
Secteur d'activité: Psychologie
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Great value for money and easy to use

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/04/2020
Provenance de l'avis : Capterra

This scheduling program has allowed us to customize the availability of each provider, who can make changes to their availability for meetings, days off, and vacations easily. The providers can see real-time changes to their daily schedules. It is also easy to see a client's appointment history and generate a report for the purpose of appointments attended, canceled, no shows, etc. We also often use the feature to schedule recurring appoints for clients who want the same appointment at the same time each week.

Avantages

We use this product daily to schedule our clients across 8 providers. It allows us to separate out each provider's availability, mark changes with different colors, create reports to show reasons for appointment cancellations, all while allowing each provider to access their own schedule anytime and having the office staff oversee all 8. We can see all open appointments on any given day, or all open appointments for a specific provider by the week. We use this calendar scheduling platform separate from other office software, but it is simple to keep the window open in Chrome and open it to make client appointments.

Inconvénients

Really nothing that we don't like about the program after using it for several years. We went to this from paper schedule book and haven't looked back.

Traduire en français

Réponse de AppointmentPlus

Thank you for the excellent review, Aimee! Yes, the ability to quickly and easily control one's availability is a strength of AppointmentPlus. And I see you use it for both centralized booking as well as allowing individual counselors to manage their schedules and appointments. Different user access types is also a useful feature of the system. Thank you for being an AppointmentPlus client!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8,5/10
Basé sur 133 avis utilisateurs
Comparatif des alternatives : recommandation utilisateur
Comparer avec les alternatives

AppointmentPlus - Prix

AppointmentPlus - Prix

À partir de
49,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,1/5
Basé sur 133 avis utilisateurs
Comparatif des alternatives : rapport qualité-prix
Comparer avec les alternatives

AppointmentPlus - Fonctionnalités

AppointmentPlus - Fonctionnalités

API
Base de données de clients
Champs personnalisables
Données en temps réel
Enquêtes et feedback
Gestion des calendriers
Gestion des contacts
Importation et exportation de données
Intégration de tiers
Intégration des e-mails
Intégration des médias sociaux
Modèles personnalisables
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stratégie de marque personnalisable
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 133 avis utilisateurs
Comparatif des alternatives : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

AppointmentPlus - FAQ

AppointmentPlus - FAQ

Voici quelques-unes des questions fréquentes sur AppointmentPlus.

Q. Quels sont les types de licence disponibles pour AppointmentPlus ?

Types de licences disponibles pour AppointmentPlus :

À partir de: 49,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel AppointmentPlus ?

Nous n'avons pas d'informations sur les fonctionnalités de AppointmentPlus.

Q. Qui utilise AppointmentPlus ?

Utilisateurs habituels du logiciel AppointmentPlus :

PME, Grandes entreprises, Administration publique, À but non lucratif, Entreprises de taille moyenne

Q. Dans quelles langues AppointmentPlus est-il disponible ?

Langues dans lesquelles AppointmentPlus est disponible :

anglais, espagnol, français

Q. AppointmentPlus prend-il en charge les appareils mobiles ?

Appareils pris en charge par AppointmentPlus :

Android, iPhone, iPad

Q. Avec quelles applications AppointmentPlus peut-il s'intégrer ?

Applications s'intégrant à AppointmentPlus :

BirdEye, Constant Contact, KaleidaCare, LeadsBridge, ReminderCall.com, iContact

Q. Quelles sont les ressources d'aide disponibles pour AppointmentPlus ?

Ressources d'aide disponibles pour AppointmentPlus :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo