athenaClinicals

athenaClinicals

EHR software for healthcare professionals

3.7/5 (661 avis)

athenaClinicals - Présentation

athenaClinicals helps doctors deliver high quality care by organizing the moment of care for maximum clinical productivity, performing administrative and quality services on a doctors behalf to ensure full payment, and tracking all physician orders to close the loop on results and follow-up care. Doctors benefit from continuous embedded access to the best practices of the nations largest clinical network, the most up-to-date and extensive quality rules and industry guidelines.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

athenaClinicals - Avis

Note globale
3.7/5
68% d'avis positifs
267
Excellent
180
Très bien
90
Moyen
51
Médiocre
73
Horrible
Utilisateur vérifié
Traduire avec Google Translate

Small to medium business EHR Solutions

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 09/08/2019
Provenance de l'avis : Capterra

Overall, this is a decent solution. We have grown exponentially as a non-profit and it's quite possible that we could have gotten a bigger product like Epic or Allscripts, but Athena fit what we needed at the time and changing it would be... intense. It has ushered our care into the digital age, and I think if you are a small or medium sized business Athena would fit the bill nicely for all of its features and usability.

Avantages

We use AthenaHealth every day. The portal is easy to use and implement (users simply configure a browser, login). Their help desk is pretty decent. For a small to medium business looking for an Electronic Medical Portal for their staff to use, Athena would make a great alternative to larger options like Epic or Allscripts. It supports proprietary devices (payment processing, or card and check scanning devices) which can be a pain but makes purchasing and insurance scans and patient registration and charting easy overall. Updates seem to be fairly streamlined and well-communicated (happen quite often) and don't seem to impact care unless it's a larger update. Athena has a backup domain (if their site does down) as well as stack updates for troubleshooting down times with different components of the EHR which is VERY helpful.

Inconvénients

Most changes are up-voted, which means that they are voted on by other agencies trying to get their changes implemented as most valuable. Things like Billing and Patient Care do not streamline well enough yet together--they work in two separate constructs, so our billing is constantly having to rework the way that they bill to fit the way Athena works with Patient Care. Troubleshooting with our medical assistants can sometimes be complex with Athena, so for more complex issues, the help desk might take you to two or three different folks to solve an issue. The Help Desk has become more complex making it harder to navigate ticketing. It was simpler to put in a ticket prior to the changes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10
Donna S.
Traduire avec Google Translate

Better than the rest

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/07/2016
Provenance de l'avis : Capterra

Our practice has been using Athena for our practice management software for over 10 years and we implemented the Athenaclinicals EMR in 09/2012.

Avantages

Athenaclinicals has made Meaningful Use a manageable task by providing us with resources such as a checklist, status list and recommendations to meet Meaningful Use. Also they stay informed about the latest regulations and changes so that we can focus more on treating our patients and managing our practice.
The billing functionality has definitely helped improve our A/R as well as assist us in tracking encounters to ensure we bill everything our providers do.
Their credentialing functionality has also been helpful in assisting with enrollment and credentialing verification.
The EMR and charting functionality is very comparable to other available software.

Inconvénients

The biggest issue we have run into in the past year is with regards to customer service. Athena has changed the way they handle issues that cannot be resolved by your initial CSC call. The only way to "speak to" or contact the people working on your issue is via Athena email. Unfortunately, this leads to miscommunication, confusion, frustration and delays in resolution.
Completing certain tasks are more cumbersome than necessary, at least based on the opinions of our providers and staff. They feel they have to click more "buttons" and complete more "steps" to get to their end result eg. check-in, processing documents, charting.
Athena has so many different features and functionality that it is difficult to make sure you are utilizing the software to it's fullest capabilities for your practice and specialty.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

6.0/10
Angelique A.
Traduire avec Google Translate

Great reports, poor customer service

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/01/2017
Provenance de l'avis : Capterra

Athena has a great and robust reporting module especially helpful for practices attesting for meaningful use and PCMH, the problem with this is that it is difficult to do on your own and requires a Customer service ticket which takes a long time to get answered.

The charting is easy once you get your templates setup. If you do not do this on the front end (during implementation) getting help to do later is impossible and you will need help as it is not very intuitive. Many templates were lost during one of their upgrades without warning so it has been difficult to rebuild them. We have grown and added locations while on Athena and because they are your primary biller if they do not verify all of the credentialing that you send them you cannot bill. This was problematic because you cannot directly talk to the persons doing this there is always a go-between with Athena.

I love the EPCS for patients requiring a schedule, as a pediatrician I have quite a few ADHD pts and nice not to worry about assessing where prescriptions really lost! No need for paper. However, with one of their upgrades, I can no longer save medications so must write sig and quantity for every medication each time which is time-consuming.

Lastly, the promised billing has failed our practice. The workflow was to be we would not need a biller and get increased revenue with clean claims. We see a large Medicaid population and were not told that they had virtually no experience with that and even going to them with specifics as to the problem it would still take upwards a month to fix. Not only have we not gotten rid of our biller but increased his time as many Medicaid claims he submits thru the portal yet Athena charges us for this. The account managers are unavailable in meetings vacations or no longer with the company.
Pros: Reporting, Easy charting once template is created, EPCS, Integration of charges to the superbill
Cons: Customer support, E-prescribing, Not reasonable expectation to not need a biller, Overpriced, not a good fit if you are a practice that adds services, providers, or locations, must use their bank to receive payments and then it takes 1-2 days to get transferred to your business account

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Sheena B.
Traduire avec Google Translate

5 Star Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/02/2017
Provenance de l'avis : SoftwareAdvice

Our office went live with Athena Communicator and Collector in September of 2013. We had previously used 2 other billers and schedulers/management systems at that point and I have to say we are all glad that we chose Athena. The customer service department and our implementation team were beyond helpful. We appreciate that Athena is ever changing, and always looking to improve the ease of business and quality of care. As we know, no product is ever perfect, but Athena comes pretty darn close. The team at Athena actively listens to concerns and suggestions from their customers. I have dealt with many companies who "understand your struggle" but can't do anything about it or "are very sorry, but that's just the way it is". Athena, is NOT that type of company. They have interactive message boards that you can talk to other practices having issues and also Athena team members, so together a plan can be created to alleviate the problems you are having. Not to say EVERYTHING can be as perfect as you want it, but there have been enough changes in Athena where the direct action was taken from a concern or complaint that makes us as a customer feels valued and understood. A real testament to Athena should be that we looked at their Clinicals product in 2013, but our provider didn't see enough of what he was looking for to change from our current EMR to Athena Clinicals at that time. However, at the end of 2016 we revisited the idea and did some more demos, the Clinical product has changed so much (in a good way) that we have chosen to switch and are looking at implementation in March of 2017. All of our office staff and our providers feel that Athena is a solid product that helps us streamline our workflows and provide better patient care. We are very excited to embark on our next Athena journey and couldn't be happier with the products and support.

Avantages

Ease of Use, Rarely any system downtimes or system issues, Receptive customer service and account managers, Transparency you can see everything that has happened and who did it

Inconvénients

This product is the most costly that we have used, however, we have definitely made more in revenue by using Athena than not.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Jennifer H.
Traduire avec Google Translate

Consultant with AthenaNet in different practices

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 15/02/2017
Provenance de l'avis : SoftwareAdvice

My business partner and I have had extensive experience with AthenaNet and EMRs, in general within a spread of different medical practices. AthenaNet is similar to any other EMR in that it works really well for some practices and not as well in others.

Avantages

The billing component is extremely beneficial though, I have found that some of my offices have thought that is does ALL billing. (Again, I think it's a lack of understanding and initial training.)

The access to helpline is great. Having a live person to talk to has been helpful. (It's sometimes can take longer periods of time to come to a solution but they normally stay patient until there is a solution. I've been on the phone with help desk for up to 3 hours before.)

Educational videos are always available for staff to turn back to. Live in-office trainings would help AthenaNet to be more successful. (I had a cardiologist go-live with AthenaNet then 3 weeks later returned back to his original EMR. I believe it was because of the lack in training. Physicians don't typically take time to watch training videos.)

The EMR continues to evolve based changes in health care.

AthenaNet assigning scanned paper work to patient charts.

Inconvénients

Common complaints we hear from physicians, staff and admin - there is a lot of scrolling within a patient chart. Yes, you can jump using links but it takes a lot of retraining old habits. Quality Reports can't be adjusted - such as running reports for quality measures for different time periods for in-office comparison. Dates within reports don't show up in the header when printed. Defaults are practice wide and can't be adjusted.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

7.0/10

athenaClinicals - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Rapport qualité-prix

Free demo on request.

athenaClinicals - Fonctionnalités


  • Conformité HIPAA
  • Facturation
  • Gestion de la conformité
  • Gestion des calendriers
  • Gestion des documents
  • Gestion des dossiers
  • Gestion des flux de travail
  • Gestion des rendez-vous
  • Gestion des réclamations
  • Graphiques
  • Modèles personnalisables
  • Notifications automatiques
  • Planification automatisée
  • Portail client
  • Portail libre-service
  • Rappels automatiques
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Tableau de bord d'activités

Plus d'informations sur athenaClinicals

athenaClinicals - Principales fonctionnalités

  • An EMR that frees up your time to focus on patient care
  • An EMR that guarantees Meaningful Use payments
  • Boost the efficiency of your patient workflow
  • Easy to implement and adopt
  • Get started with low costs and few hassles
  • Stay current with the latest clinical rules and requirements

Avantages

- The power of networked knowledge
- An efficient and optimized workflow
- The service and support you need
- Low upfront costs, low financial risk
- Free, easy, continuous upgrades

athenaClinicals - FAQ

Voici quelques-unes des questions fréquentes sur athenaClinicals.

Q. Quels sont les types de licence disponibles pour athenaClinicals ?

Types de licences disponibles pour athenaClinicals :

version d'essai gratuite: Non disponible

Free demo on request.

Q. Quelles sont les principales fonctionnalités du logiciel athenaClinicals ?

Fonctionnalités du logiciel athenaClinicals :

  • An EMR that frees up your time to focus on patient care
  • An EMR that guarantees Meaningful Use payments
  • Boost the efficiency of your patient workflow
  • Easy to implement and adopt
  • Get started with low costs and few hassles
  • Stay current with the latest clinical rules and requirements

Q. Qui utilise athenaClinicals ?

Utilisateurs habituels du logiciel athenaClinicals :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues athenaClinicals est-il disponible ?

Langues dans lesquelles athenaClinicals est disponible :

anglais

Q. Quels sont les types de licence disponibles pour athenaClinicals ?

Nous n'avons pas d'informations sur les types de licences de athenaClinicals.

Q. athenaClinicals prend-il en charge les appareils mobiles ?

Nous n'avons pas d'informations sur les appareils pris en charge par athenaClinicals.

Q. Avec quelles applications athenaClinicals peut-il s'intégrer ?

Applications s'intégrant à athenaClinicals :

Ambra Health, Avalon Laboratory System, BirdEye, athenaCommunicator, athenaCoordinator

Q. Quelles sont les ressources d'aide disponibles pour athenaClinicals ?

Ressources d'aide disponibles pour athenaClinicals :

FAQ, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo