Verizon Connect Reveal

Verizon Connect Reveal

Intelligence de suivi de flotte

3.4/5 (447 avis)

Verizon Connect Reveal - Présentation

Les petites entreprises méritent un coup de pouce. Découvrez comment ces solutions de suivi de flotte GPS peuvent contribuer à réduire les coûts, satisfaire les clients et améliorer la productivité. Avec le suivi de flotte GPS, vous pouvez avoir une image plus complète de ce qui se passe sur le terrain, du départ au moment de la livraison. Ces solutions de suivi des véhicules sont intelligentes et innovantes et fournissent les données dont vous avez besoin pour prendre de meilleures décisions.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Amérique latine, Royaume-Uni, États-Unis

Langues

anglais, espagnol

Verizon Connect Reveal - Avis

Note globale
3.4/5
57% d'avis positifs
138
Excellent
116
Très bien
70
Moyen
47
Médiocre
76
Horrible
Shawn G.
Traduire avec Google Translate

We Cried out for Help a Long Time

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 24/06/2019
Provenance de l'avis : Capterra

Since we switched to ELD, absolute kaaos and mayhem. Sold us a product that wouldn't work with 2019 Kenworth. Our tablets were outdated, salesman never checked. We had to purchase $$$ tablets. The HOS violations report didn't work for 8 months. Vehicles we asked to be removed stayed in since 2016 (3 years). Could not provide a cable for a 2019 Kenworth for over 6 months. We were literally forced to go to a competitor. Our account rep was absolutely horrible. The fellow we got at the end was nice, but it was too late by then.

Avantages

We liked Fleetmatics. We liked that power units and trailers could go on one page. We liked the reports the program offered. The Irish were friendly, and easy to work with. They were always knowledgeable, and helpful.

Inconvénients

The tablets lost connection with the truck in no cell service areas. Verizon never announced updates. When updates occurred, they would interfere (take presidence) over the logbook in use, blocking drivers from logging in/out from breaks, and creating excessive unassigned miles. The gps would say 195 miles when we travelled 12 miles, not accurate. A vehicle we did not own showed up in our fleet. Vin numbers and vehicle data came up missing. Very unpredictable and inaccurate data. Portions of the program were inop for long periods of time. Notifications for events occurring in the future, how does that happen? Techs support not all on the same page as far as procedure when we called in. Some fixed things, others said there was no fix. Clearly not all trained, and the gap is huge. Some were argumentative.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Robin M.
Traduire avec Google Translate

Verizon Connect Autorenewal sham

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2019
Provenance de l'avis : Capterra

Awful.

Avantages

I'm too disturbed by the customer service to comment positively about the software

Inconvénients

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Ashley W.
Traduire avec Google Translate

Incompetent Customer Service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19/07/2019
Provenance de l'avis : Capterra

If you can find another company that has good coverage, choose them. I never had these kinds of issues before Verizon took over.

Avantages

The software is user friendly and once you have the hang of it, it's easy to navigate the site as well as manage different locations and their vehicles as well. The reporting comes in handy as well.

Inconvénients

The customer service is terrible. Ever since Verizon Connect took over Fleetmatics, it's all gone down hill drastically. While everyone I have talked with is very polite, they never seem to be able to discern between two different cases, can never send out the necessary parts as requested, even after they have said it will all be taken care of and they will ship out in no time. Just today, I called about a specific case number and wanted to make sure the parts needed for an install had shipped and would make it for our appointment on Monday, as we had not received them. The woman I spoke with could not find anything regarding the parts having shipped or not. She then said she found where they had arrived but that was for an entirely different case number. This was a situation where I already had to reschedule the install due to not having parts shipped as they said they would. So here we are, third time around and hopefully third times the charm. Unfortunately, this is the same story on each separate occasion when we need installs completed. I fully intend on trying to reach someone at a higher level to find out the reason behind this level of incompetency.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

4.0/10
Carlos F.
Traduire avec Google Translate

Contract renewal

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20/08/2019
Provenance de l'avis : SoftwareAdvice

Everything was good till I try to get in contact with my account manager, I was placed on a phone call with a rep, because I was offered a better price on another company so I called to see if Verizon could have giving me a better price to increase my units. This was not possible because the only do this when the contract it about to expired, I remember that I had a contract, but my calculation it should had expired well it's not the case happen that I have sign up for 3 years renewable automatic 3 MORE YEARS if you don't provide then with a request on writing to be place on file till the end of your contract, but as per the rep I could buy my full contract, Well my advice to you is BE careful with this contract because it do not make sense to have a contract after you had comply with the first 3 YEARS 36 MONTH!

Avantages

Software is good it do a good job but read your contract.

Inconvénients

It refresh over 90 seconds most of the time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Norma S.
Traduire avec Google Translate

Truck Tracking made easy

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 07/06/2019
Provenance de l'avis : Capterra

Like i said before very useful tool to help keep your workers from driving to fast or reckless.

Avantages

its easy to use to locate a truck. I really like the feature where i can get directions to a truck it is such a useful tool.

Inconvénients

i don't like that its so hard for me to pull a report from the data. I just want to be able to pull a spread sheet that will have the information in one place for each truck. like for it to read simple not have to look everywhere for it
For Example
DATE:, Trk #,Engine on:,Stop Time:,Idle Time:,Travel Time:,Distance(mile),Start/End Time,VIOLATIONS
6/1/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/2/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/3/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING
6/4/19- 001 H M H M H M H M 101.1 H M 2 SPEEDING

Because right now i have to read the whole report look minute by minute to get to the end of the report for that information. I think this way would be way easier for me to get & pull the data i need. Plus i have to go through the replay to see if there were any speeding or braking violations with what the speed is with how fast the where going. Looking forward to maybe seeing this happen.

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Verizon Connect Reveal - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Verizon Connect Reveal - Fonctionnalités

  • API
  • Monitoring
  • Rapports personnalisables
  • Tableau de bord d'activités

  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Piste d'audit
  • Rapports en temps réel
  • Rapports et statistiques
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités

Verizon Connect Reveal - FAQ

Voici quelques-unes des questions fréquentes sur Verizon Connect Reveal.

Q. Quels sont les types de licence disponibles pour Verizon Connect Reveal ?

Types de licences disponibles pour Verizon Connect Reveal :

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Verizon Connect Reveal ?

Nous n'avons pas d'informations sur les fonctionnalités de Verizon Connect Reveal.

Q. Qui utilise Verizon Connect Reveal ?

Utilisateurs habituels du logiciel Verizon Connect Reveal :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Verizon Connect Reveal est-il disponible ?

Langues dans lesquelles Verizon Connect Reveal est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour Verizon Connect Reveal ?

Types de licences disponibles pour Verizon Connect Reveal:

Abonnement

Q. Verizon Connect Reveal prend-il en charge les appareils mobiles ?

Appareils pris en charge par Verizon Connect Reveal :

iPhone

Q. Avec quelles applications Verizon Connect Reveal peut-il s'intégrer ?

Applications s'intégrant à Verizon Connect Reveal :

Whip Around

Q. Quelles sont les ressources d'aide disponibles pour Verizon Connect Reveal ?

Ressources d'aide disponibles pour Verizon Connect Reveal :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

Logiciels les + demandés