Verizon Connect Reveal

Verizon Connect Reveal

Fleet tracking intelligence

3.2/5 (159 avis)

Verizon Connect Reveal - Présentation

We believe small business deserves a leg up. Learn how our GPS fleet tracking solutions can help decrease costs, delight customers and improve productivity. With GPS fleet tracking, you can have a more complete picture of what happens in the field, from the time of departure to the time of delivery. Our vehicle tracking solutions are intelligent and innovative, providing the data you need to make better business decisions.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Amérique latine, Royaume-Uni, États-Unis

Langues

anglais, espagnol

Verizon Connect Reveal - Avis

Note globale
3.2/5
53% d'avis positifs
49
Excellent
35
Très bien
15
Moyen
17
Médiocre
43
Horrible
Traduire avec Google Translate

Verizon Connect Autorenewal sham

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2019
Provenance de l'avis : Capterra

Awful.

Avantages

I'm too disturbed by the customer service to comment positively about the software

Inconvénients

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Basically, a very good product. I highly recommend that you consider it for your fleet management.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/06/2018
Provenance de l'avis : Capterra

Avantages

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Inconvénients

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

The technology and product work reasonably well. The information is an asset to managing the fleet

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/06/2018
Provenance de l'avis : Capterra

Avantages

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Inconvénients

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Good product, HORRID customer service.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/02/2017
Provenance de l'avis : Capterra

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Avantages

ease of use, easy to install

Inconvénients

Customer service is HORRID!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10
Traduire avec Google Translate

It's one of the best purchases our company ever made.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/05/2018
Provenance de l'avis : Capterra

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Avantages

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Inconvénients

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Verizon Connect Reveal - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Demo on request.

Verizon Connect Reveal - Fonctionnalités

  • Monitoring

  • API
  • Audit
  • Champs personnalisables
  • Données en temps réel
  • Emplacements multiples
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Piste d'audit
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Plus d'informations sur Verizon Connect Reveal

Verizon Connect Reveal - Principales fonctionnalités

  • Preventative maintenance information
  • The historical status of each vehicle
  • The location of your fleet vehicles in real time

Avantages

It’s all made possible through our user-friendly GPS Tracking interface that more than 17,000 customers use to easily and effectively manage their vehicle fleets. When using our GPS Tracking software, access is made quite easy with the use of a username and password.

Analyse de GetApp

Fleetmatics REVEAL is a cloud-based GPS fleet management software that allows service-based businesses to keep track of their vehicles and drivers in real time. The app enables you to confidently relay to customers where your delivery vehicles are and whether or not they’re arriving on time. The dashboard offers complete visibility into figures such as hours and miles, including how much money your company is wasting on overtime hours, fuel costs, engine hours, and so on.

Fleetmatics REVEAL has served more than 28,000 customers with about 594,000 subscribed vehicles from around the globe, and is used by many service-based businesses such as Hill-Rom, Mediacom, Comcast, Virgin Media, and Time Warner Cable. Fleetmatics REVEAL has numerous noteworthy features, including real-time fleet and driver monitoring, route replay feature, alerts and notifications, fleet maintenance information, and fuel cards.

Fleetmatics REVEAL shows you where your vehicles and drivers are in real time.

Description du logiciel Verizon Connect Reveal

Fleetmatics REVEAL is a GPS tracking solution that provides real-time insight into the location of your drivers and vehicles, taking the guesswork out of your day-to-day operations. The app enables you to dispatch job orders more effectively and improve the efficiency of your delivery routes. It also empowers your field workforce with real-time information to help them speed up work completion, increasing revenue and reducing operating costs in the process.

The solution is equipped with a real-time and customizable alerting mechanism that lets you know of instances of extended idling, speeding, or entering of areas your drivers aren’t supposed to go, among others. With reports on fuel spend, activity, timecard, and driving style available to you anytime, anywhere, you’re confident that hours paid equals hours worked and that fuel fill-up isn’t being abused.

Fleetmatics REVEAL reports are customizable and can be shared with other members of the team, depending on their job functions.

Verizon Connect Reveal - Principales fonctionnalités

Real-Time Fleet and Driver Monitoring

Aside from information on the whereabouts of your vehicles, Fleetmatics REVEAL delivers essential driver data through its key fob driver tracking system. You can generate driver-focused reports and view fleet dashboard activity based on driver ID. This means no matter how many times your drivers change vehicles in a day or week, their tracking information is consolidated in one driver management system.

Along with the Fleetmatics REVEAL GPS unit, each vehicle dash is installed with a key reader, and when the vehicle starts, the driver is required to present the unique key fob assigned to them into the key reader.

The Fleetmatics REVEAL driver ID lets you monitor where your drivers are no matter how many times they change vehicles within the day.

Route Replay Feature

The Fleetmatics REVEAL timeline view and replay feature lets you review vehicle and driver activity through a visual, interactive display. You can watch trips from start to shutdown and look through journeys by date. Aside from knowing where your trucks had been, the feature lets you spot early starts and finishes, excessive idling and long stops, and unproductive engine use or travel, if any.

In case of customer disputes or complaints, the feature is also a way to provide absolute proof of service.

You have the option to replay your drivers' routes so you know exactly where they were at certain times and dates.

Alerts and Notifications

For you to immediately know if something has gone awry, Fleetmatics REVEAL sends real-time notifications that are either texted to your phone, emailed to you, or tracked with the Fleetmatics REVEAL mobile app for Android and iOS devices. Examples of such alerts include vehicle activity alert, points of interest alert, speeding alert, and idling alert.

If a vehicle is supposed to be at a certain location at a specific time, say, at the company’s premises from 6 PM to 6 AM, and it starts up and moves, the vehicle activity alert kicks in to notify you of possible theft. The points of interest alert goes off when a driver enters a location they’re not supposed to be in, say, a beer joint. The speeding alert allows you to correct driver behavior in real time, as speeding lowers fuel efficiency and is a threat to both lives and property.

Real-time alerts can be sent to you via email or text messaging so you know right away if something is amiss.

Fleet Maintenance Information

Fleetmatics REVEAL’s fleet management system enables you to create fleet service schedule alerts that you automatically receive when your vehicles are due for maintenance. Historical maintenance data such as service date, usage hours, and vehicle mileage can be used to plan service schedules ahead of time. Notifications can also be sent to your mechanics and team members.

By ensuring your vehicles are always in their best possible condition, you avoid vehicle breakdowns, lost time on the road, and hefty repair bills.

Maintenance schedule alerts can be created ahead of time using historical maintenance data.

Fuel Card

Fuel spending monitoring is an absolute must when you’re in the fleet operations business, as a big chunk of your operating budget goes on fuel. Fleetmatics REVEAL’s fuel card integration lets you monitor your fuel costs through reports such as fleet fuel purchased report which details where your fuel dollars were spent, lost fuel report identifying incidents when a fuel card was used but the vehicle it was assigned to wasn’t at the gas pump, and fuel efficiency report showing which vehicles are running as expected and which don’t satisfy efficiency requirements.

The carbon footprint report calculates each vehicle’s carbon footprint, enabling your company to land “green” contracts.

Fleetmatics REVEAL's fuel reports keep you on top of your fuel spending and provide insights into how to maximize fuel efficiency.

Verizon Connect Reveal - Intégrations

Fleetmatics REVEAL has an open API that lets you share Fleetmatics REVEAL data with your existing business applications.

Verizon Connect Reveal - Prix

Fleetmatics REVEAL offers a subscription-based pricing model where the dollar value depends on your company’s unique feature requirements.

Verizon Connect Reveal - Résumé

  • GPS fleet tracking solution that lets you know exactly where your vehicles and drivers are in real time
  • Fosters customer trust via the route replay feature
  • Automatically sends out alerts and notifications for instances such as vehicle theft
  • Can be accessed on your desktop, Android, iPhone, and iPad
  • Supports both English and Spanish languages

Verizon Connect Reveal - FAQ

Voici quelques-unes des questions fréquentes sur Verizon Connect Reveal.

Q. Quels sont les types de licence disponibles pour Verizon Connect Reveal ?

Types de licences disponibles pour Verizon Connect Reveal :

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Non disponible

Demo on request.

Q. Quelles sont les principales fonctionnalités du logiciel Verizon Connect Reveal ?

Fonctionnalités du logiciel Verizon Connect Reveal :

  • Preventative maintenance information
  • The historical status of each vehicle
  • The location of your fleet vehicles in real time

Q. Qui utilise Verizon Connect Reveal ?

Utilisateurs habituels du logiciel Verizon Connect Reveal :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Verizon Connect Reveal est-il disponible ?

Langues dans lesquelles Verizon Connect Reveal est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour Verizon Connect Reveal ?

Types de licences disponibles pour Verizon Connect Reveal:

Gratuit, Abonnement

Q. Verizon Connect Reveal prend-il en charge les appareils mobiles ?

Appareils pris en charge par Verizon Connect Reveal :

iPhone

Q. Avec quelles applications Verizon Connect Reveal peut-il s'intégrer ?

Nous n'avons pas d'informations sur les intégrations offertes par Verizon Connect Reveal.

Q. Quelles sont les ressources d'aide disponibles pour Verizon Connect Reveal ?

Ressources d'aide disponibles pour Verizon Connect Reveal :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo

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