Verizon Connect Reveal

Verizon Connect Reveal

Intelligence de suivi de flotte

3.1/5 (167 avis)

Verizon Connect Reveal - Présentation

Les petites entreprises méritent un coup de pouce. Découvrez comment ces solutions de suivi de flotte GPS peuvent contribuer à réduire les coûts, satisfaire les clients et améliorer la productivité. Avec le suivi de flotte GPS, vous pouvez avoir une image plus complète de ce qui se passe sur le terrain, du départ au moment de la livraison. Ces solutions de suivi des véhicules sont intelligentes et innovantes et fournissent les données dont vous avez besoin pour prendre de meilleures décisions.

Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Australie, Canada, Europe, Amérique latine, Royaume-Uni, États-Unis

Langues

anglais, espagnol

Verizon Connect Reveal - Avis

Note globale
3.1/5
51% d'avis positifs
50
Excellent
36
Très bien
16
Moyen
18
Médiocre
47
Horrible
Traduire avec Google Translate

Verizon Connect Autorenewal sham

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 04/01/2019
Provenance de l'avis : Capterra

Awful.

Avantages

I'm too disturbed by the customer service to comment positively about the software

Inconvénients

We had been with Fleetmatics/Verizon Connect for 12 years. We rec'd little support though a couple of years back, a sales rep called to have us sign a new contract with an annual autorenewal. This November we were researching Fleet tracking options and called F/VC to find out when our contract was up. We were told at the end of January so mid-December, we reached out to them to tell them that we weren't going to renew (we found another provider with more services and lower prices) and asked what we needed to do. The man who introduced himself as our "Customer Success Partner" told me that our contract requires 60 days notification so we were stuck through Jan 2020. I explained that we hadn't been informed that when we called. He sent me a copy of the contract and told me "too bad" that my company should understand who it is doing business with. He said in no uncertain terms we were locked in through Jan 2020. I asked to speak to his manager but was told she was out of the office but well aware so if I called her the next day, I wouldn't have any better success.

I did a search on New York State law and learned that a contract w/ autorenewal needing notice of more than 30 days requires the vendor to notify the signee of their renewal timing by certified mail (or in person) betwn 15-30 days of the deadline or it's not enforceable. Within 24 hours I received confirmation that the contract will terminated this January and not the following!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Basically, a very good product. I highly recommend that you consider it for your fleet management.

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 19/06/2018
Provenance de l'avis : Capterra

Avantages

Allows me to spend less time on fleet management and more time on other duties. Allows for driver accountability. Before we used manual logs to write in mileage. There were many gaps. Vehicles would be driven 100s of miles with no documentation of where they had been. We were also able to identify dangerous driving habits (90+ mph with a vehicle load of students!). We use it to provide dynamic routing to pickup students that have had their off-site schedule change. Finally, I have a good handle on maintenance and vehicles are serviced on time, because I can plan ahead. We even use it to track car washings. Training is great, customer service has always help me out in that regard.

Inconvénients

There is no way to easily display current mileage. You must go into the edit vehicle function to display current mileage. There is no way to display the mileage of the vehicle during a trip. It will display the mileage traveled during the trip but not the actual vehicle odometer reading. Not a huge deal, but there are times where it might be useful (forgot to write down mileage of service that I performed in-house). Calculated mileage will drift over time, sometimes by a few hundred miles, so you should be adjusting about once a month by comparing actual vehicle mileage with program calculated. Add a driver as user is challenging if driver is not defined as a user first. Customer service is usual great, but it took me almost a month to get additional fobs last time.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduire avec Google Translate

The technology and product work reasonably well. The information is an asset to managing the fleet

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 06/06/2018
Provenance de l'avis : Capterra

Avantages

The software is relatively intuitive....which is good because the customer support is the worst I have EVER experienced with any product! If you enjoy figuring things out on your own, you will really love this product. You can make it work for you with a little experimentation and some extra time invested.

Inconvénients

The customer support is non existent. They have a lot of nice people answering the phone that are very sorry for your troubles...."someone" will get back to you within 24 hours. Unfortunately when they get back to you they are unable to assist you so they will elevate your issue to the tier 2 rep. The tier 2 rep will then get back with you in 24 hours. The tier 2 rep will likely be unable to help you...but they are also very nice, courteous folks who are sincerely sorry for your issue. The tier 2 rep will elevate it to a high priority and you will be contacted within 24 hours. The high priority rep will email you and ask if you have completed the proper documentation and send the forms to you....these will be the same forms you received and completed prior to this whole cycle beginning. Save the original forms so you can just resend it. It will save you time. I am sure by now you get the point...I have waited well over 6 weeks to get a device installed in a vehicle for fleet expansion. This has happened on more than one occasion. At present I am looking for another vendor who has equivalent technology with a matching suite of genuine customer service. My advice would be that you continue to look elsewhere and see what you can find before you are trapped in a 24 hour service cycle!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

0.0/10
Traduire avec Google Translate

Good product, HORRID customer service.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/02/2017
Provenance de l'avis : Capterra

I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Avantages

ease of use, easy to install

Inconvénients

Customer service is HORRID!

Note détaillée

Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10
Traduire avec Google Translate

It's one of the best purchases our company ever made.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 21/05/2018
Provenance de l'avis : Capterra

We love this software, and we have cut down on employees unapproved use of company vehicles and improved employee driving safety by using it.

Avantages

We've been using Fleetmatics, now Verizon Reveal, for years. We initially signed up with them because we wanted to keep track of what employees were doing in our company vehicles, but this software is capable of so much more. From tracking our oil changes to sending us alerts when employees are speeding, we use this every day. The customer service is amazing also, and there's a pretty nice referral program.

Inconvénients

It recently went through a revamp, and we did a training for the new system about a year before it was actually released. It was a little bit of a messy transition, but once we downloaded the new apps to our phones and got over the hump of getting everyone back on the same page, it's been amazing. The upgraded graphical user interface and new features are great.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Verizon Connect Reveal - Prix

À partir de
N/A
Types de licence
version d'essai gratuite
Gratuit
Abonnement
Rapport qualité-prix

Verizon Connect Reveal - Fonctionnalités

  • Monitoring

  • API
  • Audit
  • Champs personnalisables
  • Contrôle d'accès
  • Données en temps réel
  • Gestion de la conformité
  • Gestion des factures
  • Gestion des flux de travail
  • Gestion des stocks
  • Importation et exportation de données
  • Intégration de tiers
  • Notifications automatiques
  • Piste d'audit
  • Rapports et statistiques
  • Rapports personnalisables
  • Stockage de documents
  • Suivi de l'inventaire
  • Suivi des activités
  • Tableau de bord d'activités

Verizon Connect Reveal - FAQ

Voici quelques-unes des questions fréquentes sur Verizon Connect Reveal.

Q. Quels sont les types de licence disponibles pour Verizon Connect Reveal ?

Types de licences disponibles pour Verizon Connect Reveal :

Type de licence: Gratuit, Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Verizon Connect Reveal ?

Nous n'avons pas d'informations sur les fonctionnalités de Verizon Connect Reveal.

Q. Qui utilise Verizon Connect Reveal ?

Utilisateurs habituels du logiciel Verizon Connect Reveal :

Auto-entrepreneurs, Grandes entreprises, Entreprises de taille moyenne, Non Profit, Administration publique, PME

Q. Dans quelles langues Verizon Connect Reveal est-il disponible ?

Langues dans lesquelles Verizon Connect Reveal est disponible :

anglais, espagnol

Q. Quels sont les types de licence disponibles pour Verizon Connect Reveal ?

Types de licences disponibles pour Verizon Connect Reveal:

Gratuit, Abonnement

Q. Verizon Connect Reveal prend-il en charge les appareils mobiles ?

Appareils pris en charge par Verizon Connect Reveal :

iPhone

Q. Avec quelles applications Verizon Connect Reveal peut-il s'intégrer ?

Applications s'intégrant à Verizon Connect Reveal :

Whip Around

Q. Quelles sont les ressources d'aide disponibles pour Verizon Connect Reveal ?

Ressources d'aide disponibles pour Verizon Connect Reveal :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo