--- description: Intercom : qu'en pensent les utilisateurs ? Lisez les avis sur Intercom, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intercom - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de marketing automation](/directory/308/marketing-automation/software) > [Intercom](/software/91379/intercom) # Intercom Canonical: https://www.getapp.fr/software/91379/intercom Page : 1/47\ Suivant: [Page suivante](https://www.getapp.fr/software/91379/intercom?page=2) > Intercom est une plateforme de relations conversationnelles qui permet aux entreprises de fournir des expériences de messagerie conversationnelle au long du parcours client grâce à une plateforme unifiée pour les équipes de ventes, de marketing et d'assistance. > > Conclusion : 1135 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 1135 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Fin - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 39,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Canada, France, Irlande, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Taïwan, États-Unis ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse de texte - Analyse des campagnes - Analyse des sentiments - Analyse du service client - Analyse visuelle - Analytique - Application mobile - Apprentissage asynchrone - Apprentissage mixte - Authentification unique - Automatisation des e-mails - Automatisation du marketing ## Intégrations (98 au total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow - DataScope ... et 83 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de marketing automation](https://www.getapp.fr/directory/308/marketing-automation/software) ## Catégories connexes - [Logiciels de marketing automation](https://www.getapp.fr/directory/308/marketing-automation/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3470 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18803 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avis ### "Intercom is Incredible\!\!" — 5.0/5 > **DAVIS** | *19 août 2025* | Services et technologies de l'information | Taux de recommandation : 7.0/10 > > **Avantages**: Very secure and has an easy-to-use interface. Intercom brings live chat, email, and help desk tools into one sleek interface. That means less juggling between platforms and more seamless conversations. > > **Inconvénients**: Pulling reports and customizing them is challenging. While the UI is clean, some users wish for more flexibility in customizing chat widgets or automating workflows beyond what’s offered out of the box. > > The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive. ----- ### "Intuitive, reliable, and forward-thinking" — 5.0/5 > **Sofia** | *19 août 2025* | Services financiers | Taux de recommandation : 10.0/10 > > **Avantages**: It’s a simple yet powerful tool that keeps our CX and sales teams running seamlessly. I really value their commitment to continuous innovation. Their AI tools and help center features are excellent, and everything feels incredibly intuitive. From inbound to outbound, it’s a fantastic platform for delivering outstanding CX. > > **Inconvénients**: There’s nothing I dislike. There are features I wish they offered, but that’s different from disliking anything. > > Nothing but great. From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion, leading the way in shaping the present and future of support. ----- ### "Like Feeling Like a Sales Commission Cash Cow? Intercom is for you." — 1.0/5 > **Mark** | *29 avril 2025* | Services juridiques | Taux de recommandation : 0.0/10 > > **Avantages**: The software works wonderfully. Performs exactly as advertised and works well across multiple channels. You could say the same about Intercom's competitors though. > > **Inconvénients**: Working with the sales team is like walking onto a used car lot in a shady part of town. You're on your own and no one cares. We have been a customer for 2+ years. Intercom Sales Ninja reaches out in January for a meeting. I ask if anything has changed. They so say no, and so I decline. Turns out Intercom changed their pricing in January. New pricing is roughly 30% lower for our feature set. Our contract auto-renews in February. Whoops, I'm busy running a business, I don't obsessively check the Intercom pricing page. Rather than simply re-adjust our pricing to the lower price point when the contract auto renews, like every other software vendor that doesn't view their customers as wallets they can pick, they hope we don't notice. Whatever, my fault. I reach out to add a new seat to the contract, so we can get a new contract under the new pricing. Simple, right? Me: Hey, I noticed the new pricing. Add a seat and send over a new contract with the new pricing. Easy peasy? Sales Ninja: Sure, no problem. I'll send over a contract. 2 days later - Sales Ninja Docusigns a contract with a new seat under the old 30% higher rate. Cool move to trick us into 12 more months of the old pricing. Luckily, I read contracts before signing. Me: Hey, you sent the wrong thing. Here's what we need (again). Sales Ninja: Sure, no problem. 2 days later - Sale Ninja Docusigns another contract with a bunch of extra stuff I didn't ask for like thousands of dollars in minimum commitments to emails and FinAI responses that the website clearly states are pay as you go. Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages. Wait 5 days. Don't hear anything. Set yet another godforsaken Google Meet that should be an email because Sales Ninja loves to waste your time to break your spirits. Google Meet goes exactly like you would expect. Sales Ninja provides vague excuses about why the extra stuff needs to be there. I still don't have a contract signed and I hate these guys. Anyway, The software is great. At least four different colleagues have asked what we use and I always lead with my experiences with the sales team. This isn't the first time something like this has happened. Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team. They certainly aren't there to help you. ----- ### "Love Intercom and FIN is my friend\!" — 5.0/5 > **Serena** | *29 juillet 2025* | Logiciels | Taux de recommandation : 7.0/10 > > **Avantages**: The inbox is so easy to use and the AI (FIN) is fantastic and getting better. I love the rephrase AI options on conversations. It's also easy to create articles and snippets. > > **Inconvénients**: It's so hard to find articles and snippets about certain aspects of our product to update them. I wish there was a message on the chat box that we could schedule to come up at a certain time on certain days. > > Overall I love using Intercom. I am customer support at our small company so I'm the one in Intercom every day Mon-Fri. It's mostly user-friendly but sometimes it's hard to find certain settings as they are everywhere. Intercom has made this a little better. ----- ### "Intercom being very useful and user friendly" — 5.0/5 > **Joseph** | *24 septembre 2025* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Using Intercom makes emails and chats very organized. Messaging is very secured that only the intended recipients can open the messages. Issues rarely happen but you can easily contact customer support on issues and set up assistance. > > **Inconvénients**: Searching Links in intercom is quite difficult. Especially if it is showing links that are not related to the one that you are searching for. > > Overall, it is a good experience with intercom being very user friendly and has all the features you need. ----- Page : 1/47\ Suivant: [Page suivante](https://www.getapp.fr/software/91379/intercom?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91379/intercom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées