--- description: Intercom : qu'en pensent les utilisateurs ? Lisez les avis sur Intercom, consultez ses différents prix, tarifs et abonnements ainsi que ses fonctionnalités. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Intercom - Prix, tarif, abonnement et avis | GetApp France 2026 --- Breadcrumb: [Accueil](/) > [Logiciels de marketing automation](/directory/308/marketing-automation/software) > [Intercom](/software/91379/intercom) # Intercom Canonical: https://www.getapp.fr/software/91379/intercom Page : 1/47\ Suivant: [Page suivante](https://www.getapp.fr/software/91379/intercom?page=2) > Intercom est une plateforme de relations conversationnelles qui permet aux entreprises de fournir des expériences de messagerie conversationnelle au long du parcours client grâce à une plateforme unifiée pour les équipes de ventes, de marketing et d'assistance. > > Conclusion : 1131 utilisateurs lui ont donné la note de **4.5/5**. Figure au meilleur classement pour **Probabilité de recommander le produit**. ----- ## Statistiques et notes | Métrique | Notation | En détail | | **Note globale** | **4.5/5** | 1131 Avis | | Simplicité d’utilisation | 4.4/5 | D'après l'ensemble des avis | | Support client | 4.3/5 | D'après l'ensemble des avis | | Rapport qualité-prix | 4.0/5 | D'après l'ensemble des avis | | Fonctionnalités | 4.4/5 | D'après l'ensemble des avis | | Pourcentage de recommandation | 80% | (8/10 Probabilité de recommander le produit) | ## À propos de l'éditeur - **Société**: Intercom - **Entreprise fondée en**: 2011 ## Contexte commercial - **Prix à partir de**: 39,00 $US - **Type de licence**: (pendant l'essai gratuit) - **Public cible**: Auto-entrepreneur, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Déploiement et plateformes**: Cloud, SaaS, web, Android (mobile), iPhone (mobile), iPad (mobile) - **Langues**: allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc - **Pays disponibles**: Allemagne, Australie, Canada, France, Irlande, Nouvelle-Zélande, Pays-Bas, R.A.S. chinoise de Hong Kong, Royaume-Uni, Singapour, Taïwan, États-Unis ## Fonctionnalités - A/B Testing - AI Copilot - API - Accès mobile - Actions découlant d'un événement - Aide contextuelle - Alertes/Notifications - Alerts/Escalation - Analyse de texte - Analyse des campagnes - Analyse des sentiments - Analyse du service client - Analyse visuelle - Analytique - Application mobile - Apprentissage asynchrone - Apprentissage mixte - Authentification unique - Automatisation des e-mails - Automatisation des processus et flux de travail ## Intégrations (100 au total) - 24sessions - Affogata - Aircall - Archbee - AskNicely - BHN Rewards - Belel - Bettermode - Calendly - Calixa - Campaign Monitor by Marigold - Canny - ChargeDesk - ClickUp - ConvertFlow ... et 85 intégrations supplémentaires ## Ressources d'aide - Service client/e-mail - FAQ/forums - Base de connaissances - Chat ## Category - [Logiciels de marketing automation](https://www.getapp.fr/directory/308/marketing-automation/software) ## Catégories connexes - [Logiciels de marketing automation](https://www.getapp.fr/directory/308/marketing-automation/software) - [Logiciels pour support client](https://www.getapp.fr/directory/562/customer-support/software) - [Logiciels de relation client](https://www.getapp.fr/directory/650/customer-engagement/software) - [Logiciels CCM (Customer Communications Management)](https://www.getapp.fr/directory/1139/customer-communications-management/software) - [Logiciels de bases de connaissances](https://www.getapp.fr/directory/2823/knowledge-base/software) ## Logiciels similaires 1. [Zendesk Suite](https://www.getapp.fr/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.getapp.fr/software/10317/freshdesk) — 4.5/5 (3408 reviews) 3. [Salesforce Sales Cloud](https://www.getapp.fr/software/90378/salesforce) — 4.4/5 (18768 reviews) 4. [LiveAgent](https://www.getapp.fr/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.getapp.fr/software/8385/livechat) — 4.6/5 (1715 reviews) ## Avis ### "My overall experience using Intercom" — 5.0/5 > **Hope Sonia** | *22 mars 2025* | E-learning | Taux de recommandation : 10.0/10 > > **Avantages**: I like the intercom's segmentation feature which enables me to divide customers base into specific groups based on their behavior, demographics, and other amazing features too like the fact I can Provide timely, personalized support to customers through Intercom's messaging platform. > > **Inconvénients**: Not so user-friendly interfaces > > Intercom's unique features and benefits make it more attractive for businesses seeking to improve customer engagement, insights, and support. For me, the time I worked with a client and had to use intercom, it wasn't difficult, so highly recommend ----- ### "Intercom being very useful and user friendly" — 5.0/5 > **Joseph** | *24 septembre 2025* | Services aux consommateurs | Taux de recommandation : 10.0/10 > > **Avantages**: Using Intercom makes emails and chats very organized. Messaging is very secured that only the intended recipients can open the messages. Issues rarely happen but you can easily contact customer support on issues and set up assistance. > > **Inconvénients**: Searching Links in intercom is quite difficult. Especially if it is showing links that are not related to the one that you are searching for. > > Overall, it is a good experience with intercom being very user friendly and has all the features you need. ----- ### "Who's Talking Here" — 3.0/5 > **Rebecca** | *20 août 2025* | Gestion d'organisme à but non lucratif | Taux de recommandation : 5.0/10 > > **Avantages**: AI does a great job picking up information to share with inquiries. We're also very happy with how it integrates with our other systems. > > **Inconvénients**: You cannot turn off the auto attendant (FIN) once you join the conversation. This is VERY confusing to the inquirer. Likewise, searching with a name, email or other search word rarely pulls up previous conversations (open or closed). > > If Intercom cannot help us stop FIN from responding once we join the conversation with a live agent, I'm not sure all of the other benefits matter. ----- ### "Chief Growth Officer" — 5.0/5 > **Tomi** | *11 novembre 2025* | Services et technologies de l'information | Taux de recommandation : 10.0/10 > > **Avantages**: Modern and flexible service designed for B2b SaaS companies. Very good that the platform is developing constantly. > > **Inconvénients**: Pricing could be simpler; usage-based pricing is great but it can make the budgeting hard since the monthly usage. > > We have been using Intercom for years and are planning to increase the usage. We basically use Intercom for all the customer data and customer comms. ----- ### "Love Intercom" — 5.0/5 > **Deniz** | *21 août 2025* | Assurance | Taux de recommandation : 10.0/10 > > **Avantages**: I've been using Intercom for 4 years and can see how much product improvements and new features Intercom invests in to. Intercom is a tool that makes CS a lot easier for not only Champions but also managers who are responsible for their team's metrics and improvements. Fin (the bot) and workflows are great tools for us that we've been using regularly. > > **Inconvénients**: I find Intercom's reports to not be easy to understand and read. It does require a lot of fine tunning to get a report you wish to have and that's very limiting. > > Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great. ----- Page : 1/47\ Suivant: [Page suivante](https://www.getapp.fr/software/91379/intercom?page=2) ## Liens - [Afficher sur GetApp](https://www.getapp.fr/software/91379/intercom) ## Cette page est disponible dans les langues suivantes. | Langue | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Données structurées