Intercom
En savoir plus sur Intercom
Intercom est une plateforme de communication client dotée d'une suite de produits intégrés pour chaque équipe : les ventes, le marketing, les produits et l'assistance. Ces produits permettent une communication ciblée à destination des clients sur votre site web, dans vos applications web et mobiles et par e-mail.
Cela contraste avec l'ancienne manière dont une entreprise utilisait un enchevêtrement de solutions ponctuelles, telles que le marketing automation ou les produits d'assistance technique, dans lesquelles chaque équipe opérait en silo. Il était donc difficile pour les équipes de travailler ensemble et d'être sur la même page, ce qui se traduisait par une expérience décousue et très impersonnelle pour le client.
Intercom compte 17 000 clients payants dans le monde entier, allant des start-up telles que General Assembly, ZenPayroll et Invision aux entreprises publiques telles que Ancestry.com, New Relic et Shopify.
Options de tarification dès :
38,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Intercom
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
Australie, Canada, Allemagne, Royaume-Uni, États-Unis
Langues
allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc et 17 autres
Options de tarification dès :
38,00 $US/mois
- Version gratuite
- Essai gratuit
- Abonnement
Les 5 meilleurs logiciels similaires à Intercom
Images
Fonctionnalités
Nombre total de fonctionnalités pour Intercom : 96
Alternatives
Zendesk
Drift
Crisp
Help Scout
Avis
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- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Not Much Competition
Publié le 01/08/2019
Everything has been fantastic from the Customer Success-led implementation process to it being...
Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Avantages
From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow.
Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex.
Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Inconvénients
Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves.
Given they are the industry leader, it can come at a premium for a larger organizations.
Pourquoi choisir Intercom
Overall compatibility with scaling of the company and support infrastructure. Not enough functionality to grow out an effective customer knowledge base that's as simple to approach for customers and internal content builders alike.Logiciel antérieur
ConfluencePourquoi passer à Intercom
The overall growth of the company and product over the past few years and the speed in which they've been able to push out updates and new features shows a lot of promise over their competitors. Honestly, the user experience that we had been encountering when coming upon sites and companies that were using Intercom was so positive that it was hard to not want to give that same experience to our users.- Secteur d'activité : Services et technologies de l'information
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Simple and easy tool to use
Publié le 05/04/2022
It is very good for customer support live chat. We also use it to contact our customers via email...
It is very good for customer support live chat. We also use it to contact our customers via email service if there are any issues with their accounts.
Great service and lots of features for us to use. Overall it's a good product.
Avantages
Live chat with all information about clients is very helpful. Easy access to all information is critical.
The tool is easy to use, no need for long training sessions.
Inconvénients
Every feature is sold separately. Prepare to spend lots of money if you want to use it in full capacity with a large team.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Aggressive, Slow and Incompetent staff
Publié le 30/03/2022
They charge through the nose and treat long term customers like neglected children
They charge through the nose and treat long term customers like neglected children
Avantages
It used to be good 5 years ago but now it’s overpriced
Inconvénients
We are moving from intercom to a different chat provider after being with Intercom for 5 years. Fundamentally Intercom still charges a lot more than the competition but is no longer the market leader. I told intercom that we are going and [SENSITIVE CONTENT] offered us a better price. At first we were interested as there is a bit of hassle in moving. But I couldn’t believe what happened next…
[SENSITIVE CONTENT]was incredibly slow to reply and unprofessional. He probably is dealing with 1000 other customers who are leaving. Eventually he retracted the offer after a month after not “getting approval”. Why did he offer that in the first place? This is a slimy sales tactic straight out of the book. He never had any intention of matching the offer we received from a competitor.
After I complained that [SENSITIVE CONTENT] had wasted 1 month of time stalling us from leaving, he sent an aggressive reply in all capitals! I’m shocked and disgusted at this behaviour from a company.
Im cancelling my intercom account and moving to a company that appreciates their long term customers.
- Secteur d'activité : Logiciels
- Taille de l'entreprise : 11-50 employés
- Logiciel utilisé toutes les semaines pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 9.0 /10
Great tool for engaging & converting website visitors
Publié le 04/02/2022
Overall no major complaints with Intercom and plan to continue using it for the foreseeable future.
Overall no major complaints with Intercom and plan to continue using it for the foreseeable future.
Avantages
We love how easy it is to engage with our website visitors and help answer questions or direct them to the resources they're looking for. We bring in a good number of leads to the sales team each month from the use of Intercom chat. We really enjoy how you can integrate it with Slack so that you don't always have to keep Intercom open in your browser.
Inconvénients
It's kind of annoying how a lot of the features cost a good amount of additional money. And some things aren't super intuitive as far as navigating and what lives where within the platform.
Alternatives envisagées
DriftPourquoi passer à Intercom
I can't remember as it was years ago but I think it mostly came down to price- Secteur d'activité : Services aux consommateurs
- Taille de l'entreprise : 51-200 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Simplicité d'utilisation
- Probabilité de recommander le produit 10.0 /10
Best live chat software to use on your website
Publié le 22/04/2022
Very good experience so far. 4 years and still learning/thriving using it.
Very good experience so far. 4 years and still learning/thriving using it.
Avantages
We have been using Intercom on our website for more than 4 years now. And we don't plan on changing. It's a great software, allowing you to be present for your website's visitor during their journey. You can customize messages per pages they will go through. You can activate CTa for them to leave you their contact details if they want direct contact or if they are interested by your services/products. Intercom itself as a tool is very easy to use, and the UX/UI is great. They always have webinars etc for you to improve your use of it.
Inconvénients
It can be very overwhelming if you have a big company. It's amazing when you have one person dedicated to it.
Intercom - FAQ
Voici quelques-unes des questions fréquentes sur Intercom.Q. Quels sont les types de licence disponibles pour Intercom ?
Types de licences disponibles pour Intercom :
- À partir de : 38,00 $US/mois
- Type de licence : Abonnement
- Version d’essai gratuite : Disponible
Q. Qui utilise Intercom ?
Utilisateurs habituels du logiciel Intercom :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. Dans quelles langues Intercom est-il disponible ?
Langues dans lesquelles Intercom est disponible :
allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc
Q. Intercom prend-il en charge les appareils mobiles ?
Appareils pris en charge par Intercom :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Intercom peut-il s'intégrer ?
Applications s'intégrant à Intercom :
Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Facebook for Business, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Microsoft Teams, Mixpanel, Notion, Operations Hub, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Intercom ?
Ressources d'aide disponibles pour Intercom :
Service client/e-mail, FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Intercom.
