Intercom
En savoir plus sur Intercom
Intercom est une plateforme de communication client dotée d'une suite de produits intégrés pour chaque équipe : les ventes, le marketing, les produits et l'assistance. Ces produits permettent une communication ciblée à destination des clients sur votre site web, dans vos applications web et mobiles et par e-mail.
Cela contraste avec l'ancienne manière dont une entreprise utilisait un enchevêtrement de solutions ponctuelles, telles que le marketing automation ou les produits d'assistance technique, dans lesquelles chaque équipe opérait en silo. Il était donc difficile pour les équipes de travailler ensemble et d'être sur la même page, ce qui se traduisait par une expérience décousue et très impersonnelle pour le client.
Intercom compte 17 000 clients payants dans le monde entier, allant des start-up telles que General Assembly, ZenPayroll et Invision aux entreprises publiques telles que Ancestry.com, New Relic et Shopify.
Options de tarification dès :
38,00 $US/mois
- Essai gratuit
- Abonnement
Comparer avec les alternatives populaires
Appareils
Pour quelle entreprise ?
Disponible dans les pays suivants
Langues
Options de tarification dès :
38,00 $US/mois
- Essai gratuit
- Abonnement
Comparer avec les alternatives populaires
Images
Fonctionnalités
Nombre total de fonctionnalités pour Intercom : 86
- @mentions
- API
- Accès mobile
- Actions découlant d'un événement
- Alertes et remontée des problèmes
- Analyse du service client
- Analytique de l'engagement
- Assistant virtuel
- Automatisation du marketing
- Autorisations basées sur les rôles
- Base de données de clients
- Base de données de contacts
- Bloqueur de spam
- CRM
- CTA personnalisables
- Campagnes de drip marketing
- Catalogage/catégorisation
- Champs personnalisables
- Chat et messagerie
- Chat proactif
- Communication multicanal
- Conformité CAN SPAM
- Contenu dynamique
- Contrôle des réponses par e-mail
- Contrôles/Permissions d'accès
- E-mails optimisés pour format mobile
- Enquêtes clients
- Enquêtes et feedback
- Gestion de l'assistance téléphonique
- Gestion de l'e-commerce
- Gestion de la base de connaissances
- Gestion des abonnés
- Gestion des boîtes de messagerie
- Gestion des campagnes
- Gestion des campagnes e-mail
- Gestion des contacts
- Gestion des e-mails
- Gestion des enquêtes et sondages
- Gestion des flux de travail
- Gestion des leads
- Gestion des listes
- Gestion des listes d'attente
- Gestion des modèles
- Gestion des rendez-vous
- Gestion des visiteurs
- Géociblage
- Importation et exportation de données
- Intégration de sites web
- Intégration des bases de données de leads
- Intégration des médias sociaux
- Intégrations de tiers
- Lead nurturing
- Marketing multicanal
- Marquage
- Messagerie client en temps réel
- Messagerie instantanée
- Mesure des performances
- Notifications en temps réel
- Notifications push
- Optimisation des taux de conversion
- Outils de collaboration
- Outils de prospection
- Partage d'écran
- Partage des fichiers
- Personnalisation
- Portail libre-service
- Profils des employés
- Qualification de leads
- Rapports et analyses
- Recherche/Filtre
- Relevés et historique des chats
- Répondeurs automatiques
- Réponses préenregistrées
- Saisie de leads
- Segmentation
- Segmentation de la clientèle
- Segmentation de leads
- Stratégie de marque personnalisable
- Suivi des activités
- Suivi des visiteurs de sites web
- Suivi du ROI et de l'analytique
- Tests A/B
- Transferts/Routage
- Vérification et validation de leads
- e-mail marketing
- Éditeur WYSIWYG
Alternatives
User.com
Zoho CRM
Bitrix24
Agile CRM
Avis
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- Secteur d'activité: Logiciels
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé toutes les semaines pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Not Much Competition
Publié le 01/08/2019
Everything has been fantastic from the Customer Success-led implementation process to it being...
Everything has been fantastic from the Customer Success-led implementation process to it being deployed to our users. Multiple compliments on the feasibility of use since purchasing.
Avantages
From both the administrative and user perspective, the ease of use and just overall depth of what you can create with the product is very impressive. It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow.
Although it's not the biggest feature, as a user, I love that it's focused on getting you an answer/resolution the quickest way possible given the same entry method. Type "adding users" in an application with Intercom support will quickly both deliver you articles that can potentially solve your problem or will also quickly deploy a CSM to you to answer it directly in case it was a bit more complex.
Best part though is the feedback cycle, you're typing exactly what you want to know into the application and if no articles return: New Content Topic.
Inconvénients
Theres really not much. I've run into situations where it was wrongly applied within other organizations and not properly resourced, giving a less than average experience. But that's not as much specific to Intercom themselves.
Given they are the industry leader, it can come at a premium for a larger organizations.
- Secteur d'activité: Logiciels
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus de deux ans
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 8.0 /10
Engagement with Customers is Great!
Publié le 25/02/2021
It is an easy choice if you want to create unique, engaging customer journeys! It also connects to...
It is an easy choice if you want to create unique, engaging customer journeys! It also connects to many other tools, so it's a great addition to any software stack.
Avantages
I like that we are able to gain insight, offer promos, convert leads, provide support, host a help center, and create unique customer journeys right from within one platform. The Inbox feature is very helpful in providing quick and easy support, especially when using the Intercom mobile app!
Inconvénients
There are few things I would consider cons about Intercom. I wish they offered a bit quicker support, as I often wait a day to hear back, but it is a minor detail compared to the value we get from using the platform.
Réponse de Intercom
Thanks for taking the time to leave us this review and let us know how Intercom is helping you create unique, engaging customer journeys as well as integrate so well with your existing etch stack :)
Thanks for your feedback regarding our support response times. These vary based on the urgency of the issue as well as plan, but we always aim to get back as soon as possible. I'll make sure to pass this feedback on to our team here.
Thanks again,
Kate (Intercom - Customer Engagement)
- Secteur d'activité: Hôpitaux et soins de santé
- Taille de l'entreprise: 51-200 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 0.0 /10
Awful product with terrible support
Publié le 25/10/2019
Support was terrible. They often provided 'create something custom through our API' as the solution...
Support was terrible. They often provided 'create something custom through our API' as the solution to most of the inadequacies of the product. They also rarely listen or read the problem correctly and I would spend a bunch of time trying to implement the solution they provided only to find out it didn't meet any of the criteria I provided. You know its bad when a support tool lacks good support!
Avantages
Admin interface is visually appealing. Widget is not.
Inconvénients
Lacks basic/rudimentary functionality. Simple things like auto triggering a message at the company level when specific criteria is met is not possible. Tagging system is not easy to use and lacks basic features. Can't customize inboxes as needed. I felt like you product blog was so delightful that your product would be the same but it felt like you weren't living your word. Nothing was easy on this product.
- Secteur d'activité: Internet
- Taille de l'entreprise: 11-50 employés
- Logiciel utilisé tous les jours pendant plus d'un an
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 6.0 /10
More than a messaging platform
Publié le 13/02/2021
We are using Intercom as our main costumer messaging platform in all our ends, from emails to...
We are using Intercom as our main costumer messaging platform in all our ends, from emails to customers to internal communications for our team. Intercom does everything in a neat and easy way.
Avantages
In a few words, using Intercom is such a wholesome experience with zero to non competitor in the market who can compete with his top notch features and constant improvements. There is always something new in the works to make it even more useful.
Inconvénients
The overall quality of the SaaS is very good, but the price you have to pay for everyone of the features is a bit too much compared to what is offered from the competition, don't get me wrong, being at the top of the list comes with a hefty price tag.
Réponse de Intercom
Thanks so much for letting us know how Intercom is helping you manage your communications with your customers and teams.
Thanks too for you feedback regarding our pricing and packaging. Our aim is to align the price you pay to the value you see, and it's a difficult one to get this right for every type of business model. I'll make sure to pass your comments on to the right team.
Thanks again,
Kate (Intercom - Customer Engagement)
- Secteur d'activité: Internet
- Taille de l'entreprise: 2-10 employés
- Logiciel utilisé tous les jours pendant 6 à 12 mois
-
Provenance de l'avis
Note globale
- Rapport qualité-prix
- Simplicité d'utilisation
- Support client
- Probabilité de recommander le produit 10.0 /10
Supercharge Your Customer Interactions
Publié le 06/10/2020
I am able to deploy a simple interface that helps customers interact with our team while they use...
I am able to deploy a simple interface that helps customers interact with our team while they use our software. The team is also able to get direct notifications on their email, Smartphone apps and Slack (via the Intercom<>Slack integration) and respond promptly to queries.
I am able to deploy product tours to users while they use our software. It helps us scale our support in ways we couldn't get done in the past.
Finally, we are able to assess user actions across various touchpoints and sections of our software. We are also able to gauge our performance with supporting users. i.e. response time, user satisfaction with support interections etc.
All together, Intercom is one of the best decisions we've made as a startup so far!
Avantages
I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us. I also love the various apps I can integrate to our company account. It has made interaction with users so much easier and richer.
I almost forgot the in-app tours and the new features they release every month. As a leader in a startup that owns a SaaS solution, I am always inspired by Intercom every time I use it. As a user, I am all to delighted every time I interact with the software.
Inconvénients
To be honest, nothing really. Maybe the learning curve that comes with figuring it out at first, but they have a robust help centre and academy that resolves areas where we lack clarity.
Réponse de Intercom
Thanks for leaving us this review Damola. It's wonderful to hear that Intercom is helping you communicate and interact with your users in such a rich way!
You're right that the learning curve with Intercom can be pretty steep as the tool is so powerful, and our Product Education team are hard at work creating content to help at every step. Make sure to check out our free online Intercom Academy courses, webinars and our new customer community Interconnected, as these are all great ways to continue your learning.
Thanks again,
Kate (Intercom - Customer Engagement)
Intercom - FAQ
Voici quelques-unes des questions fréquentes sur Intercom.Q. Quels sont les types de licence disponibles pour Intercom ?
Types de licences disponibles pour Intercom :
- À partir de: 38,00 $US/mois
- Type de licence: Abonnement
- Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel Intercom ?
Nous n'avons pas d'informations sur les fonctionnalités de Intercom.
Q. Qui utilise Intercom ?
Utilisateurs habituels du logiciel Intercom :
Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. Dans quelles langues Intercom est-il disponible ?
Langues dans lesquelles Intercom est disponible :
allemand, anglais, arabe, chinois, chinois traditionnel, coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, portugais, russe, suédois, tchèque, turc
Q. Intercom prend-il en charge les appareils mobiles ?
Appareils pris en charge par Intercom :
Android (mobile), iPhone (mobile), iPad (mobile)
Q. Avec quelles applications Intercom peut-il s'intégrer ?
Applications s'intégrant à Intercom :
Aircall, AskNicely, Automate.io, ChargeDesk, CloudApp, DataHero, Driftrock, Droplr, Facebook, Front, Geckoboard, GitHub, Grow, HipChat, Landingi, LeadsBridge, Mailchimp, Marketo Engage, Microsoft Teams, Mixpanel, Notion, PieSync, Privy, Salesforce Sales Cloud, SatisMeter, Segment, Shopify, Slack, Stamplay, Statuspage, Stripe, Survicate, Toky, Tray.io, Trello, Twitter, Wistia, Woopra, WordPress, Zapier, Zendesk
Q. Quelles sont les ressources d'aide disponibles pour Intercom ?
Ressources d'aide disponibles pour Intercom :
Service client/e-mail, FAQ/forums, Base de connaissances, Chat
Catégories connexes
Consultez toutes les catégories de logiciels trouvées pour Intercom.
