NetSuite

Suite d'applications de management d'entreprise intégrée

4,1 /5 (720 avis) Donnez votre avis !

NetSuite - Présentation

Description du logiciel NetSuite

Le système est construit de façon modulaire afin que vous puissiez utiliser la suite complète de logiciels pour la faire fonctionner dans votre entreprise tout entière.

NetSuite OpenAir: Visibilité et contrôle pour les entreprises.

Il fournit une application web pour assurer la gestion des ressources, des projets, des feuilles de temps, des dépenses et de la comptabilité de vos projets.

NetSuite OpenAir permet d’augmenter la visibilité de vos projets de services professionnels au sein de votre organisation, d'optimiser l'utilisation des ressources, de rationaliser la facturation, de raccourcir les délais de livraison pour plus de rentabilité.

La plate-forme SuiteCloud, qui est sécurisée, fiable et évolutive offre une personnalisation et une extensibilité optimale pour répondre à vos besoins actuels et futurs.

En plus de NetSuite pour iPhone, NetSuite fournit également un support complet pour Safari, le navigateur mac et iPhone, avec SuitePhone.

NetSuite - Présentation

Prix

À partir de
499,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

$99 additionnels pour chaque utilisateur par mois.


NetSuite - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie, Chine et 5 autres, Inde, Japon, Allemagne, Brésil, Mexique
Langues
allemand, anglais, chinois (simplifié), chinois (traditionnel), coréen et 15 autres, danois, espagnol, français, indonésien, italien, japonais, néerlandais, polonais, portugais, russe, suédois, taïwanais, tchèque, thaï, turc

Médias

Role-based KPIs and Dashboards: CFO
Access your business from anywhere, at any time
Role-based KPIs and Dashboards: Controller
Optimized for mobile viewing
Role-based KPIs and Dashboards: Inventory Manager
Vidéo de NetSuite Capture d'écran pour NetSuite : Role-based KPIs and Dashboards: CFO Capture d'écran pour NetSuite : Access your business from anywhere, at any time Capture d'écran pour NetSuite : Role-based KPIs and Dashboards: Controller Capture d'écran pour NetSuite : Optimized for mobile viewing Capture d'écran pour NetSuite : Role-based KPIs and Dashboards: Inventory Manager

NetSuite - Avis

NetSuite - Avis

Note globale
4,1
/
5
Excellent
278

Très bien
304

Moyen
101

Médiocre
16

Mauvais
21

Rapport qualité-prix
3,7
Fonctionnalités
4,1
Simplicité d'utilisation
3,8
Support client
3,6
81% des utilisateurs recommandent cette application
Alvaro I.

Great ERP

Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.


Traduire avec Google Translate
Mark W.

NetSuite Review

NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more.

I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.


Traduire avec Google Translate
Utilisateur vérifié

Too Complicated for Daily Use

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.


Traduire avec Google Translate
Tony M.

all in one solution


Traduire avec Google Translate
Mariana V.

Pros and Cons - Don't fall for their sale pitch

- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays.

-The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team.

- They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver.

- Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.


Traduire avec Google Translate
Alvaro I.
Secteur d'activité: Internet
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

Great ERP

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 13/07/2018
Provenance de l'avis : Capterra

Help us at a time we were growing the company, so right now we are more efficient and have real time data because of Netsuite.

Avantages

- Very Robust and Fully customizable
- Have an API and so connect with third party and other tools you use internally can be definitely doable.
- Multiple currencies, locations and internationalization help you when you have to access in different subsidiaries
- Have great tools for making reports
The support have been great the last 2 or 3 times I used it.

Inconvénients

- Sometimes tends to be slow, It seems like that was a problem with the implementation but in general it feel slow.
- The UI looks old, but does what you need.
- The documentation is really heavy and sometimes is hard to find things there.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Mark W.
Secteur d'activité: Énergies renouvelables et environnement
Taille de l'entreprise: 51-200 employés
Traduire en français
Traduire en français

NetSuite Review

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 14/10/2020
Provenance de l'avis : Capterra

NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more.

I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.

Avantages

I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.

Inconvénients

There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 7.0/10

Utilisateur vérifié
Secteur d'activité: Services environnementaux
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Too Complicated for Daily Use

Publié le 09/07/2015
Provenance de l'avis : GetApp

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Avantages

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Inconvénients

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Tony M.
Secteur d'activité: Conseil en gestion
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

all in one solution

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 25/08/2020
Provenance de l'avis : Capterra

Avantages

customisability to suit needs of our growing business

Inconvénients

cost to set up and run and for employees to be able to successfully use

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Mariana V.
Secteur d'activité: Biotechnologie
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Pros and Cons - Don't fall for their sale pitch

Logiciel utilisé tous les jours pendant 1 à 5 mois
Publié le 23/06/2020
Provenance de l'avis : Capterra

- The implementation has been extremely frustrating and disappointing. The sales team pushes for a sale that does not include all the client's needs, resulting in the need for change orders which causes delays.

-The implementation team is friendly and proactive but inexperienced/ with little supervision - I can tell they are working hard to find solutions for me, but they seem to be scrambling to figure things out without proper help/ and experienced person in the team.

- They have a tendency to promise things they are not able to deliver - for example, they sold me a 3-way match solution that they were not able to deliver it. Their excuse is that it wasn't working because of the partial receipt feature we need. Still, to me it is a very serious issue if they are selling things they can't deliver.

- Lastly, as it relates to reviews that you can't customize NetSuites, the truth is, you might be able to, but it will most likely be out of your scope. Although the change order may not be extremely pricey, the delays on the project may be extensive. And I'm not talking about 'unique customization' - I would think blanket POs/ partial receipts, 3-way match would be included in the original sales of a client that made extremely clear that the Procure to Pay module was the most important module to them.

Avantages

- The software allows for some visual customization of the home page based on each role that is easy to do without the help of a programmer. For example, customize the views for each roles, set up alerts, etc.
- The search bar within the software works extremely well, which makes it easier to navigate;
- The use of the software is intuitive and easy to follow/ learn;
- The SuiteAnswers articles are very helpful in answering questions/ showing how to do anything one may need in the system.

Inconvénients

Before selecting this software, I read several reviews saying the biggest issue was the how difficult it was to customize the software. Here are some actual examples:

1. If you want a new field (which they call segment) to be tracked for reporting purposes, you need to create a costume segment, which wont be part of the basic product the sales team sells to you. Also, just found out that it can not created as a mandatory field.

2. All NetSuite modules are standard/ out of the box. Even though we emphasized that Procure to Pay was the absolutely most important module to us, the sales team pushed the basic procure to pay module, which did not include Blanket POs or 3-way match. The thing is the sales team pushes the basic solutions to close the sale, but then later you are stuck having to process change orders, which although are not very expensive, each take about 2 weeks to process, delaying the project.

3. After delaying our project to include 3-way match and blanket POs (2-week delay), the implementation issues begun. It turns out that the 3-way match that they sold to us does NOT work. What the system was able to do is a 2-way match. Also, the system does not allow for an approval flow for releases of blanked POs. Lastly, the costume segment can not be a mandatory field as it doesn't work on blanket PO releases.

In Summary - The sales team will push their most simple out of the box version, upgrades result in delays.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 6.0/10

Recommandation utilisateur
7,6/10
Basé sur 720 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

NetSuite - Prix

NetSuite - Prix

À partir de
499,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix

$99 additionnels pour chaque utilisateur par mois.

$99 additionnels pour chaque utilisateur par mois.

Rapport qualité-prix
3,7/5
Basé sur 720 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

NetSuite - Fonctionnalités

NetSuite - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 720 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Catégories

Logiciels de finance et comptabilité Logiciels de gestion des opérations Logiciels de vente au détail et service aux consommateurs Logiciels pour ONG (organisation non gouvernementale) Logiciels de gestion des clients Logiciels pour points de vente Logiciels pour commerces de détail Logiciels de gestion d'entrepôt Logiciels de comptabilité Logiciels de comptabilité fournisseurs Logiciels de relance client Logiciels de business performance management Logiciels pour achats Logiciels de reporting financier Logiciels pour suites d'applications Outils collaboratifs Logiciels ERP Logiciels de gestion des stocks Outils de gestion de projets Logiciels de gestion de projets Logiciels de supply chain management Logiciels pour services professionnels Logiciels pour autres secteurs Logiciels de collaboration sur les projets Logiciels de gestion d'affaire Logiciels de gestion des commandes Logiciels de gestion de projets visuels Logiciels pour ONG (organisation non gouvernementale) Logiciels de gestion des ressources Logiciels CRM Logiciels de Professional Services Automation (PSA) Logiciels pour entreprises de consulting Logiciels pour distributeurs Logiciels pour sites web et e-commerce Logiciels pour l'ingénierie et la fabrication Logiciels pour inventaire Logiciels de MRP (Material Resource Planning) Logiciels de logistique Logiciels de transport et logistique Logiciels de gestion des fournisseurs Logiciels de gestion financière Logiciels de yield management Logiciels APS (Advanced Planning and Scheduling) Logiciels de comptabilité pour ONG et organismes à but non lucratif Logiciels de gestion budgétaire Logiciels de business intelligence Logiciels de business intelligence et d'analytics Logiciels de MES Logiciels de gestion pour la mode Logiciels d'e-commerce Logiciels de gestion des achats Logiciels de gestion de portefeuille de projets

Plus d'informations sur NetSuite

Plus d'informations sur NetSuite

Avantages

- NetSuite vous permet d'exécuter vos processus de gestion avec une application homogène basée sur Internet. Sans avoir à acheter, installer ou gérer vos propres serveurs.

- Vous pouvez gérer les opérations informatiques de votre entreprise uniquement avec un navigateur et une connexion Internet.

- Applications, systèmes d'exploitation et serveurs résident tous dans le cloud, et sont gérés par NetSuite.

- Cette combinaison permet une forte croissance aux entreprises en automatisant les opérations, rationalisant les processus, enlevant les coûts inutiles et la complexité.

NetSuite - FAQ

NetSuite - FAQ

Voici quelques-unes des questions fréquentes sur NetSuite.

Q. Quels sont les types de licence disponibles pour NetSuite ?

Types de licences disponibles pour NetSuite :

À partir de: 499,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Non disponible

$99 additionnels pour chaque utilisateur par mois.

Q. Quelles sont les principales fonctionnalités du logiciel NetSuite ?

Nous n'avons pas d'informations sur les fonctionnalités de NetSuite.

Q. Qui utilise NetSuite ?

Utilisateurs habituels du logiciel NetSuite :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues NetSuite est-il disponible ?

Langues dans lesquelles NetSuite est disponible :

allemand, anglais, chinois (simplifié), chinois (traditionnel), coréen, danois, espagnol, français, indonésien, italien, japonais, néerlandais, polonais, portugais, russe, suédois, taïwanais, tchèque, thaï, turc

Q. Quels sont les types de licence disponibles pour NetSuite ?

Types de licences disponibles pour NetSuite:

Abonnement

Q. NetSuite prend-il en charge les appareils mobiles ?

Appareils pris en charge par NetSuite :

Android, iPhone, iPad

Q. Avec quelles applications NetSuite peut-il s'intégrer ?

Applications s'intégrant à NetSuite :

BambooHR, Bill.com, Daptiv PPM, EasyEvent, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, SnapLogic

Q. Quelles sont les ressources d'aide disponibles pour NetSuite ?

Ressources d'aide disponibles pour NetSuite :

Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo, FAQ, Forum