NetSuite - Prix, fonctionnalités, avis et comparateur de logiciels

NetSuite

Suite d'applications de management d'entreprise intégrée

4/5 (71 avis)

NetSuite - Présentation

Le système est construit de façon modulaire afin que vous puissiez utiliser la suite complète de logiciels pour la faire fonctionner dans votre entreprise tout entière.

NetSuite OpenAir: Visibilité et contrôle pour les entreprises.

Il fournit une application web pour assurer la gestion des ressources, des projets, des feuilles de temps, des dépenses et de la comptabilité de vos projets.

NetSuite OpenAir permet d’augmenter la visibilité de vos projets de services professionnels au sein de votre organisation, d'optimiser l'utilisation des ressources, de rationaliser la facturation, de raccourcir les délais de livraison pour plus de rentabilité.

La plate-forme SuiteCloud, qui est sécurisée, fiable et évolutive offre une personnalisation et une extensibilité optimale pour répondre à vos besoins actuels et futurs.

En plus de NetSuite pour iPhone, NetSuite fournit également un support complet pour Safari, le navigateur mac et iPhone, avec SuitePhone.

Prix

À partir de
$499/mois
Types de licence
version d'essai gratuite
abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

Asie, Australie, Canada, Chine, Europe et 5 autres, Allemagne, Japon, Amérique latine, Afrique et Moyen-Orient, Royaume-Uni

Langues

chinois (traditionnel), danois, néerlandais, anglais, français et 11 autres, allemand, indonésien, italien, japonais, coréen, portugais, russe, espagnol, suédois, taïwanais, thaï

NetSuite - Avis

Note globale
4/5
77% d'avis positifs
21
Excellent
34
Très bien
11
Moyen
2
Médiocre
3
Horrible

After you climb a steep learning curve, NetSuite is incredibly powerful.

Logiciel utilisé Daily pendant plus de deux ans
Publié le 09.01.2018
Provenance de l'avis : Capterra

We were able to have a single source of truth for our customer, vendor lists, for inventory, and for financials. Once our system was implemented, gaps analyzed and filled, and users trained, NetSuite has been an effective platform for our business.

Avantages

NetSuite is an extremely powerful and inclusive package of applications that are extremely well-integrated.

For SMBs who've outgrown Quickbooks or other "smaller" accounting packages, it's a major improvement.

For manufacturing concerns looking to gain more traction and control over their processes, it is far beyond what lower-priced ERP systems provide. Again, it us a major improvement.

NetSuite is extremely extensible through external interfaces, 3rd party add-ons, internal scripting and through customizations.

Implemented correctly, it is relatively fast, and with its browser-based interface, there are no client issues and never any need for IT to upgrade a client version on every workstation because a new feature-set has been implemented.

It's CRM is adequate, useful, and given NetSuite's signature internal integration, it is easy to implement an effective lead-to-cash system.

The ecosystem also has multiple vendors who sell integration services, for example, there are a number of SalesForce to Netsuite integration partners who can (relatively) quickly connect the two systems. On the backside, the same is true of many popular shipping, warehouse management and other packages. Or, you can roll your own JSON connectivity.

Inconvénients

NetSuite is not easily deployed, and requires expertise to get things mostly right the first time. They address this in their ecosystem by encouraging customers to work with NetSuite partners -- VAR firms that have undergone certifications -- to deploy the system.

There is a steep learning curve, even for system analysts familiar with other ERP, CRM and web commerce platforms.

There is a saying in the NetSuite community that is very true: "you can do anything with NetSuite, but it is going to cost you." Those costs may be development hours for internal developers, fees paid to partners, license costs for addons and integrations, etc. etc. Count on it with any major NS effort.

NetSuite is usually quite reliable, but it can and will "get slow" from time to time, and there are infrequent outages that can last a few minutes to an hour or more. These never come at a good time (is there ever a good time?) and getting information regarding status of repairs can be frustrating.

Free advice: vett your NetSuite partner carefully, and make sure that they can and will provide effective ongoing support. Some firms are better than others at this, and it is a good question to ask references before you hire anyone.

Plan on your implementation taking longer than you expect. This is true with most ERP implementations, NetSuite included.

Support from the company itself can be an exercise in frustration, but persistence and insistence can really help.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

a NetSuite view from the perspective of a user and partner

Logiciel utilisé Daily pendant plus de deux ans
Publié le 07.11.2017
Provenance de l'avis

Avantages

multi anything:

- multi tennancy
- multi currency
- multi language

absolute flexibilty / release secure customisation

ALL in ONE product for ALL industries *** real/public CLOUD

- Accounting
- financials
- controlling
- reporting
- KPIs
Billing
- recurring billing
Payments
- SEPA
- bank reconciliation
- credit card statement import
- ERP
- LEAD to CASH process
- PROCUREMENT to PAY process
- inventory
Project management
eCommerce

ALL RELEASE SECURE
- 2 x major release changes per year
- since ~20 years
- for 15000 "logos" = 40000+ clients

HUNDREDS of PARTNERS worldwide

Customer does not need a special expertise to use NetSuite. An internal NetSuite admin can be trained - she/he needs to have some ERP-economical background through - sure.


interface / API / development plattform "in the cloud"

Whatever is not fully included so far can be "attached" e.g.

global HR
- no ERP with accounting on earth has an HR product fully integrated that can cover the same amount of counties as expected from the accounting side of view. Too many regulations.

same with PAYROLE

and BI
- the BI requirements are too diversified that 1 product can cover all. Eithger the internal NetSuite tools will do the job or you attach whatever suits best

and eCommerce
- NetSuite has kind of a "simple" webshop and a SUPER DUPER webshop named SCA = SuiteCommerce Advance that can do everything you need.

Rule of thumb with pricing: probably a 5th to a 10th of the price of DEMANDWARE or HYBRIS but INCLUDING webdesign AND fully integrated REAL TIME solution

Inconvénients

Maybe performance - does not apply in all countries and is very dependant on the amount of individual scripting/programming in the individual system. This can be monitored and maintenanced but still needs to be done.

Not as "chique" as "best of bread" solutions

The overall ERP problem: make users in their various roles aware of all the options they have ... in most case an internal problem which of course refelcts to supporting professional providersevice

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Full Featured Cloud Based Solution

Publié le 25.02.2016
Provenance de l'avis

Our company performed a lengthy evaluation of ERP solutions to move to in order to enhance our capabilities and support our expanding business. NetSuite offered the most robust cloud solution at the lowest price (best value solution). We are an import/export wholesale distributor with the need for multi-company, multi-currency capabilities. We have five separate legal entities with three primary operating entities and use public warehousing (more than 15 locations), so being able to report on an individual and consolidated basis was essential. Despite these needs, we are a small company in terms of employees (less than 25). NetSuite's OneWorld product was key to meeting our needs and as a cloud based solution we can maintain with limited staff. As the Controller I am the main administrator of our NetSuite solution, with no IT staff. NetSuite has delivered on their promise, providing a robust solution that provides a full-featured dashboard to monitor key performance indicators, easy secure access from anywhere, mobile capabilities, robust reporting capabilities and very customizable to meet business needs.

Avantages

Easy to use.
Can be set-up and running in a short time-frame (90 to 120 days).
Good, proven implementation method that essentially is done with remote support via web-ex sessions.
Full featured dashboard with short-cuts
Email alerts to keep you informed of key data changes or approvals needed
Web storefront
Very easy to customize or configure to meet your business needs
Robust reporting
Easy navigation with short-cuts and global (Google) type search capabilities for finding transactions, communications, customer, vendor or employee records.
Always updated to latest version (version updates twice year)
Can fully support with no IT staff, making use of NetSuite support as needed, however, most questions and issues can be resolved by using NetSuite's SuiteAnswers self-service solution area and extensive online help that is part of the ERP system.
Great online training tools

Inconvénients

Support is responsive, but depending on level of support purchased can take awhile to get answers and issues resolved. We have Silver Support which is limited to submitting cases on-line and waiting for NetSuite support to respond by email or call. NetSuite does assign an Account Manager who can be contacted by phone anytime to help expedite support issues as needed.
Complex system that is very configurable to meet your needs, but this creates a lot of noise as there are many things you may not need or use, making the software somewhat confusing and cumbersome to use at times.
Must have good internet connection and bandwidth to ensure good performance. Uptime is high (99.8%), but when not working all you can do is monitor and wait for NetSuite to fix issues. Longest downtime we've had is 45 minutes.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Too Complicated for Daily Use

Publié le 09.07.2015
Provenance de l'avis

Netsuite was chosen by our company around 9 months ago and has been in use since January 2015. Implementation was long process and was expensive. Costs include the purchase of main licence, an expensive per-person licence, paying a consulting firm to run the implementation project and having a dedicated in-house employee as "admin" to support the other users.
Netsuite has brought some great changes to our company and improved our record keeping hugely. It has also brought transparency to many of the processes and highlighted bottlenecks.
There are many downsides however, we have run into a plethora of technical problems with logic and programming along the way, while error messages abound (much to the annoyance and over-work of the consultant's team). All of the glitches have been worked out and customer service from the NS themselves has been extremely fast and professional.
Adding to the downsides, Netsuite is probably the LEAST intuitive system I have used since the 90s. It really seems like it is stuck in the past. There are hardly any icons, no drag and drop and navigation is inconsistent. Additionally, as a general manager, I need to extract information and data quickly and easily, but I cannot. Every time I want to extract data I have to go to our in-house admin for her to "write a search" in a logic/language that took her months to learn. Nobody else has time to learn that, so nobody else can do it. To my knowledge, NS has poor graphing capabilities and is very rigid in that I cannot easily change the way data is displayed once it is graphed. Usually, if I want data and I have not got time to wait for the admin to write the search pattern for me, I just export a large amount of data with a predefined/standard search and filter it and graph it with Excel - but this always begs the question, why are we paying through the nose for a program (NS) that is so difficult to use that it forces me to use another program (Excel) to make up for its inadequacies?
I could go on with the downsides of how unusable it is from a manger's point of view - there is a lot to say, but I think you get the picture.
The biggest downfall of Netsuite for me is that it is so hard to use that staff really do not want to use it. This is particularly evident in the sales department. They will only really use it for what they really have to use it for: making quotes, so we lose out. Customer data does not get sufficiently recorded, project details are lacking, contacts are hard to look up, customer account history is never recorded (we can't even find the field to put that in). Other systems we used before, e.g. Zoho CRM, Pipedrive and even Excel, are easy to use and therefore get used by the staff. A system such as Netsuite might have a beautifully coded backend, but if it discourages use through extreme user-unfriendliness, it becomes an almost useless system.

Avantages

Solid back end
Keeps excellent and accurate records that are easily audited
Brings transparency to processes

Inconvénients

Too difficult to use and therefore staff refrain from using it for all but the most essential tasks
Requires an in-house expert to help run the system
Requires months of repeated training to get staff up to speed
Poor for tracking customer account history
Extremely difficult to extract and graph the data that you need from it
Rigid and hard to change display and parameters of any data displays
Very expensive

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Upgraded from old ERP system to Netsuite. Took 6 months to cut over to Netsuite and go live.

Logiciel utilisé Daily pendant plus de deux ans
Publié le 22.08.2017
Provenance de l'avis : Capterra

Went from software that was designed in 90s to a always up to date top of the line software. Netsuite was the best choice for for we needed to do. it had the ERP side as well as the CRM aspect. In time, if we grew, we could add on the warehouse management module.

Avantages

The software has a very modern layout, if you have been on a website like facebook, and can use their top tab navigation, then you will be pleased with Netsuite. The program is cloud based, which is get for mobile use. If you can pull up the website, and have a decent size screen, then you get the full experience. Never have to worry about the hardware crashing, with the built in redundancy and backup.

Inconvénients

Data is cloud based, I have purchased the OBDC connection add-on for it, and I still found it hard to get it out with ODBC connection. There was no support for how to setup the connection, and after hours of trail and error, I was told that not all tables as accessible. Many of the reports had to be manually exported and imported into Excel for data manipulation. The Netsuite app was not as useful as a I wish. We had a few scripts running in our environment; but the app did not play nicely with them.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

8.0/10

Prix

À partir de
$499/mois
Types de licence
version d'essai gratuite
abonnement
Rapport qualité-prix
$99 additionnels pour chaque utilisateur par mois.

NetSuite - Avantages

- NetSuite vous permet d'exécuter vos processus de gestion avec une application homogène basée sur Internet. Sans avoir à acheter, installer ou gérer vos propres serveurs.

- Vous pouvez gérer les opérations informatiques de votre entreprise uniquement avec un navigateur et une connexion Internet.

- Applications, systèmes d'exploitation et serveurs résident tous dans le cloud, et sont gérés par NetSuite.

- Cette combinaison permet une forte croissance aux entreprises en automatisant les opérations, rationalisant les processus, enlevant les coûts inutiles et la complexité.

NetSuite - FAQ

Voici quelques-unes des questions fréquentes sur NetSuite.

Q. Quels sont les types de licence disponibles pour NetSuite ?

Types de licences disponibles pour NetSuite :

À partir de: $499/mois

Type de licence: abonnement

version d'essai gratuite: non disponible

$99 additionnels pour chaque utilisateur par mois.

Q. Quelles sont les principales fonctionnalités du logiciel NetSuite ?

Nous n'avons pas d'informations sur les fonctionnalités de NetSuite.

Q. Qui utilise NetSuite ?

Utilisateurs habituels du logiciel NetSuite :

grandes entreprises, entreprises de taille moyenne

Q. Dans quelles langues NetSuite est-il disponible ?

Langues dans lesquelles NetSuite est disponible :

chinois (traditionnel), danois, néerlandais, anglais, français, allemand, indonésien, italien, japonais, coréen, portugais, russe, espagnol, suédois, taïwanais, thaï

Q. Quels sont les types de licence disponibles pour NetSuite ?

Types de licences disponibles pour NetSuite:

abonnement

Q. NetSuite prend-il en charge les appareils mobiles ?

Appareils pris en charge par NetSuite :

Android, iPhone

Q. Avec quelles applications NetSuite peut-il s'intégrer ?

Applications s'intégrant à NetSuite :

BambooHR, Bill.com, DW Event, Daptiv PPM, InterWeave Quickbooks Integration, InterWeave Salesforce.com integration with Quickbooks, InterWeave Smart Payment Gateway, InterWeave SugarCRM integration with Quickbooks, InterWeave eMail Gateway, SnapLogic

Q. Quelles sont les ressources d'aide disponibles pour NetSuite ?

Nous n'avons pas d'informations sur les ressources d'aide disponibles pour NetSuite.