ClubExpress

ClubExpress

Plateforme d'optimisation de la gestion des clubs

4.3/5 (460 avis)

ClubExpress - Présentation

Description du logiciel ClubExpress

ClubExpress comprend plus de 22 modules pour vous aider à gérer tous les aspects liés au fonctionnement de votre organisation : les membres et les non-membres, le site web lui-même, les finances, les communications et l'organisation dans son ensemble. Les sites web de ClubExpress sont entièrement adaptés aux appareils mobiles et chaque organisation dispose d'une application mobile.

La plateforme comprend une documentation et des outils de formation inédits, tels que des manuels complets pour les administrateurs et les utilisateurs, un système d'aide adapté au contexte pour chaque écran et près de 100 tutoriels vidéo.

Les frais incluent une assistance gratuite illimitée pour les administrateurs et les membres. Les membres peuvent appeler pour obtenir de l'aide, en cas de problème pour se connecter, s'inscrire à un évènement, renouveler son adhésion, effectuer un paiement, mettre à jour son profil, etc.

ClubExpress - Présentation

Prix

À partir de
24,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ClubExpress - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
Australie, Canada, Europe, Royaume-Uni, États-Unis
Langues
anglais

Captures d'écran

Capture d'écran pour ClubExpress : This professional association of 2400 members has been using ClubExpress since 2008.
Capture d'écran pour ClubExpress : This professional association of 2400 members has been using ClubExpress since 2008.

ClubExpress - Avis

ClubExpress - Avis

Note globale
4.3
/
5
Excellent
211

Très bien
181

Moyen
51

Médiocre
9

Mauvais
8

Rapport qualité-prix
4.4
Fonctionnalités
4
Simplicité d'utilisation
3.7
Support client
4.6
85% des utilisateurs recommandent cette application
Martin S.

Solid service offering and very good value

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.


Traduire avec Google Translate
Toni K.

Anxious to Get Started

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.


Traduire avec Google Translate
Brian G.

Reasonably good site for hosting club web presence

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed.

Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.


Traduire avec Google Translate
Rachael P.

The Challenge of Evolving with Technology Demands (UI/UX)

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.


Traduire avec Google Translate
Mimi K.

Great for a simple social organization

Implementing this system has been really helpful to our organization overall. First, there are multiple Admins so no critical dependencies ( a big problem for us before). And more and more members are paying online with credit cards so fewer trips to the bank for the Treasurer. And renewals are considerably more successful. Having the calendar widget on the home page has made registering for events much easier for members. We use the Emailing module for our newsletters so they are accessible in a tab in the nav bar.


Traduire avec Google Translate
Martin S.
Secteur d'activité: Organisme social ou civique
Taille de l'entreprise: 201-500 employés
Traduire en français

Solid service offering and very good value

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/01/2020
Provenance de l'avis : Capterra

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Avantages

Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability

Inconvénients

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Toni K.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 2-10 employés
Traduire en français

Anxious to Get Started

Logiciel utilisé Autre pendant Essai gratuit
Publié le 31/01/2020
Provenance de l'avis : Capterra

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Avantages

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Inconvénients

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Brian G.
Secteur d'activité: Compagnies aériennes/Aéronautique
Taille de l'entreprise: 501-1 000 employés
Traduire en français

Reasonably good site for hosting club web presence

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 17/01/2020
Provenance de l'avis : Capterra

The support has been great. I work in a support role in my day job and I must say calling CE is a frictionless experience. I've emailed on a Saturday or Sunday and gotten responses back during that time - usually because my question is either answered, or the issue fixed.

Overall, my experience with Club Express has been good. There's a long list of things I'd love to improve, but for what the software does, it does it reasonably well.

Avantages

The hosting software does a reasonably good job in helping create a packaged online presence. For someone not familiar with creating a website there is a lot to be done when creating a site, from the server setup (and administration), creating databases, store functionality (credit card transactions) and other programming. Club Express has all of this packaged up into one reasonably easy to deploy environment. There are certain methodologies which you have to understand in order to best use the site software, but this isn't any different than learning any other software package.

With any software/site support is absolutely essential to helping smooth out the rough edges and I've found Club Express support to be very helpful and I can usually get my issues squared away within one call and certainly less than a day.

Inconvénients

While the site is easy to put up, there are some areas where the design is a bit clunky and challenging to use. As long as you stay within their parameters you're probably be fine, but no single organization fits perfectly into that box. Sometimes it's easier to change the code than it is to change the organization culture... other times, the culture has to change to fit the code. Neither of those operations can be very comfortable. One usually requires money, the other usually requires many meetings and often tears as old ways have to change.

The site software tries to do many things and given the demand of everyone going mobile these days, the mobile software falls short. It's far FAR easier to to manage on a desktop than on a phone or tablet. Their recently released texting functionality is a great example. Neat feature - but completely unusable unless you're at a computer. Can you do it on a phone? Sure - but the mirad of menus one has to navigate through to send a text makes it useless. It's better just to start a group text before the event and use that going forward.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Rachael P.
Secteur d'activité: Équipement et fournitures de bureau
Taille de l'entreprise: 201-500 employés
Traduire en français

The Challenge of Evolving with Technology Demands (UI/UX)

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 25/01/2020
Provenance de l'avis : Capterra

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.

Avantages

Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product.

The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way.

The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions.

When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

Inconvénients

1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient.
2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality.
3. More attractive, fully responsive template options
4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet
5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them
6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible.
7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Mimi K.
Secteur d'activité: Organisme social ou civique
Taille de l'entreprise: 201-500 employés
Traduire en français

Great for a simple social organization

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 29/01/2020
Provenance de l'avis : Capterra

Implementing this system has been really helpful to our organization overall. First, there are multiple Admins so no critical dependencies ( a big problem for us before). And more and more members are paying online with credit cards so fewer trips to the bank for the Treasurer. And renewals are considerably more successful. Having the calendar widget on the home page has made registering for events much easier for members. We use the Emailing module for our newsletters so they are accessible in a tab in the nav bar.

Avantages

It is fairly easy to use once you get started. We have a fairly simple set of requirements since we are a social organization and therefore don't use a lot of features. We do use it for events and membership renewal. The automation of the notices for the renewal feature is really helpful. The events module is very good though it has some limitations. The very best thing about CE is that the support is really fantastic. They are very responsive and I mostly get an answer to my question the first time I try.

Inconvénients

Emailing. It is very clunky and often, even after testing, the final product does not look good (wrong justifications, colored background of header texts). And there is no record of the email going out (how many people got it, bounces etc --that info goes to the sender but there is no area where it is retained. The other feature we don't like is that you cannot have closed groups, that is groups that cannot have more members. So we have to hide those groups which make it impossible for the members or leader of those groups to access the email feature for communications (leader to member) or look at the internal page (the blue circle with the white "i"). And we don't like it that there are some features that are required to be used and cannot be suppressed, like the News tab which is useless to us.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Recommandation utilisateur
8.3/10
Basé sur 460 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ClubExpress - Prix

ClubExpress - Prix

À partir de
24,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4.4/5
Basé sur 460 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ClubExpress - Fonctionnalités

ClubExpress - Fonctionnalités

API
Base de données de clients
Facturation
Fonctionnalité de recherche
Gestion des calendriers
Gestion des devis
Gestion des documents
Gestion des factures
Gestion des stocks
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 460 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

Vidéos et tutoriels

Vidéos et tutoriels

ClubExpress - FAQ

ClubExpress - FAQ

Voici quelques-unes des questions fréquentes sur ClubExpress.

Q. Quels sont les types de licence disponibles pour ClubExpress ?

Types de licences disponibles pour ClubExpress :

À partir de: 24,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ClubExpress ?

Nous n'avons pas d'informations sur les fonctionnalités de ClubExpress.

Q. Qui utilise ClubExpress ?

Utilisateurs habituels du logiciel ClubExpress :

À but non lucratif

Q. Dans quelles langues ClubExpress est-il disponible ?

Langues dans lesquelles ClubExpress est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ClubExpress ?

Types de licences disponibles pour ClubExpress:

Abonnement

Q. ClubExpress prend-il en charge les appareils mobiles ?

Appareils pris en charge par ClubExpress :

iPhone, iPad

Q. Avec quelles applications ClubExpress peut-il s'intégrer ?

Applications s'intégrant à ClubExpress :

Authorize.net, Facebook, Google Calendar, Google Maps, LinkedIn, PayPal, QuickBooks, QuickBooks Online, Twitter

Q. Quelles sont les ressources d'aide disponibles pour ClubExpress ?

Ressources d'aide disponibles pour ClubExpress :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo