ClubExpress

Plateforme d'optimisation de la gestion des clubs

4,3 /5 (465 avis) Donnez votre avis !

ClubExpress - Présentation

Description du logiciel ClubExpress

ClubExpress comprend plus de 22 modules pour vous aider à gérer tous les aspects liés au fonctionnement de votre organisation : les membres et les non-membres, le site web lui-même, les finances, les communications et l'organisation dans son ensemble. Les sites web de ClubExpress sont entièrement adaptés aux appareils mobiles et chaque organisation dispose d'une application mobile.

La plateforme comprend une documentation et des outils de formation inédits, tels que des manuels complets pour les administrateurs et les utilisateurs, un système d'aide adapté au contexte pour chaque écran et près de 100 tutoriels vidéo.

Les frais incluent une assistance gratuite illimitée pour les administrateurs et les membres. Les membres peuvent appeler pour obtenir de l'aide, en cas de problème pour se connecter, s'inscrire à un évènement, renouveler son adhésion, effectuer un paiement, mettre à jour son profil, etc.

ClubExpress - Présentation

Prix

À partir de
24,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

ClubExpress - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Royaume-Uni, Australie
Langues
anglais

Médias

This professional association of 2400 members has been using ClubExpress since 2008.
Vidéo de ClubExpress Vidéo de ClubExpress Capture d'écran pour ClubExpress : This professional association of 2400 members has been using ClubExpress since 2008.

ClubExpress - Avis

ClubExpress - Avis

Note globale
4,3
/
5
Excellent
214

Très bien
182

Moyen
52

Médiocre
9

Mauvais
8

Rapport qualité-prix
4,4
Fonctionnalités
4
Simplicité d'utilisation
3,7
Support client
4,6
85% des utilisateurs recommandent cette application
Martin S.

Solid service offering and very good value

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.


Traduire avec Google Translate
Toni K.

Anxious to Get Started

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.


Traduire avec Google Translate
Rachael P.

The Challenge of Evolving with Technology Demands (UI/UX)

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.


Traduire avec Google Translate
Robert H.

Easy and Flexible Software

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.


Traduire avec Google Translate
Neal B.

Reduces Club Officer Work and Improves Member involvement

The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.


Traduire avec Google Translate
Martin S.
Secteur d'activité: Organisme social ou civique
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

Solid service offering and very good value

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 16/01/2020
Provenance de l'avis : Capterra

We needed a product/service that handled membership operations (dues, renewals, info updates, mailings) without depending on continuous availability of a "computer-techie" volunteer or a paid IT support contractor. ClubExpress meets this core requirement very reliably at quite reasonable no-contract monthly fee based on active membership. The integrated Website functionality lets us have an on-line secure repository for our documents accessible by all or various subsets of membership. Included telephone and email support from ClubExpress is responsive and available to any member (not just a few admins.) Overall we are quite satisfied with the service and consider it very well worth the fees.

Avantages

Completely Cloud-based
Most functions menu-driven and accessible without requiring "superuser" access or professional technology expertise
Access-controls to support Members-only information/functions, driven by Membership database
Includes basically unlimited SMTP (email sending) for membership bulk mailing
"Ahead of the curve" on compliance with privacy protections
High reliability

Inconvénients

Component "building blocks" don't fit perfectly with the usage patterns of our (local civic) organization
Limited site-performance data collection or analytics built in
Editing function (for generating emailings, news articles, etc) is a little complex for completely non-technical users, and a little rough.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Toni K.
Secteur d'activité: Gestion d'organisme à but non lucratif
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Anxious to Get Started

Logiciel utilisé Autre pendant Essai gratuit
Publié le 31/01/2020
Provenance de l'avis : Capterra

We believe we've made the right decision with our switch to ClubExpress and that they will provide the support needed for our nonprofit to sustain and grow. Presently we are behind schedule for completing the set up, so we are anxious to finish and get to work.

Avantages

ClubExpress appears to be the prefect solution for our nonprofit art organization as an affordable integrated member management program with the added web-based features we desired (directory, calendar, storefront, photo albums, custom video page). We appreciate the available tutorials and webinars. Our set up is not yet complete, so we are not presently fully operational, but we anticipate that our first impressions will soon proven correct.

Inconvénients

We're behind schedule on completing our set up for various reasons, but from what we have been able to learn and accomplish so far, we found some of our biggest challenges in the areas related to edit windows with what we perceive as inconsistencies with tools and formats (i.e., we can't add a linked button to the homepage but we can accomplish this task in a news article). We're used to the ease of "drag and drop" templates and applications that we use now, so we are struggling a bit to learn how to use the new tools, symbols and options being offered that are not as intuitive to us. We're challenged with the photo upload variations. Volunteer opportunities don't have the option to be added to the calendar. Storefront products can't be copied to save time in adding multiple inventory variations of the same product type. The program allows for multi-level Membership Types but we had to pay extra for a customization to show the Membership Type in the Member Directory. This being said, we are confident that ClubExpress will prove to be the best solution for our needs and that we will continue to learn and appreciate what ClubExpress has to offer.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Rachael P.
Secteur d'activité: Équipement et fournitures de bureau
Taille de l'entreprise: 201-500 employés
Traduire en français
Traduire en français

The Challenge of Evolving with Technology Demands (UI/UX)

Logiciel utilisé toutes les semaines pendant plus de deux ans
Publié le 25/01/2020
Provenance de l'avis : Capterra

I love them, but I also really understand their limitations. I refer not to just the technology limitations, but the mindset limitation. Each time I share (perhaps 100+ now) possible modifications to simplify processes, I get the response of a programmer, not of a designer and UI/UX thinker. In other words, I get the excuse as to why it IS and has to stay that way, rather than the "ah-hah! Yes, we should figure that out."

I recommend that, as a group of executives, you do a Mindset ReSet leadership retreat (which I do, btw). Your attention to professionalism, organization, and your customers is outstanding, and I would love for you, as a group, to be able to break through the often restrictive set-up that slows down design and user experience innovation.

With much respect and gratitude, I wish you much prosperity in this New Year.

Avantages

Your offering has the best value for the money. The customer support is wonderful, second to none. The constant attention to upgrades - and that you plan them ahead - shows incredible organization and constant dedication to your customers and to your product.

The features are very robust. It shows that you are really listening closely to your customers' requests - perhaps better than any competitor out there - and responding to them! I do believe that it is possible to offer robust features in a more simplified and intuitive way.

The longevity of several staff members is very impressive, and their dedication to problem-solve with and remember their customers' specific needs and preferences is VERY impressive. I have felt that on several occasions.

When asked if I'd recommend Club Express to others, I want it to be a 10 based on how outstanding you are for the reasons above. Yet, the feedback I receive from many of our members - and the amount of volunteers' time for the learning curve - makes it difficult to recommend it to other organizations' executives when they may not have the same level of volunteer support. Make your site more intuitive and efficient and I will gladly recommend you to everyone!

Inconvénients

1. Club Express focuses on developing a new function, rather than first on how the user can best experience it. I suggest greater ease and intuition (UI/UX) with feature development. E.g., when the new Events/Calendar functionalities rolled out 1-2 years ago, it greatly increased the complexity (and number of mouse clicks) to set up an event. More features are okay, but should be intuitive and efficient.
2. Your data organization is not conducive to simple, obvious changes. Good, intuitive design does not require the tiny-text prompts that I turn off, but have to do so in the site code. What should be simple changes are stuck behind the organization of how the database was structured. Get rid of the instruction prompts (obvious to modern-day computer users); do not let them affect Chapter Finder and other key functions. Information should be built separate from functionality.
3. More attractive, fully responsive template options
4. Mobile set-up (duplicative efforts) should not be needed and currently degrade for tablet
5. Give us more CSS control; place classes on div's, etc. so that our CSS can target them
6. Member registration MUST be simplified; I detailed a PPT of 20 ways to improve it and was shocked that none of the modifications were possible.
7. If you had a modern-looking, fluidly-flowing app that automatically input information from the website databases (directory and design), then you would rock our world and really step it up in many organizations' eyes. :-)

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 5.0/10

Robert H.
Secteur d'activité: Secteur maritime
Taille de l'entreprise: 11-50 employés
Traduire en français
Traduire en français

Easy and Flexible Software

Logiciel utilisé toutes les semaines pendant plus d'un an
Publié le 21/01/2020
Provenance de l'avis : Capterra

Overall, we are very happy with everything that ClubExpress provides for us. Their software and services are priced very reasonable, and the administrative tools make it very easy to perform weekly and monthly tasks to manage our members and their interests.

Avantages

This software has all the tools necessary to build really great web pages for our sailing club. All the administrative features are available for managing our club members, and all the tools work well to manage our club documents and photos. The membership administration is superb, since it allows our members to manage their own contact information, and profiles. At the same time we can administer all our member subscriptions and activities in one place. Membership renewal is very important for our club, and the ClubExpress administrative features allow us to simplifiy this annual process.

Inconvénients

Only a few hiccups were discovered. Originally we had some difficulty uploading groups of photos into our club's photo albums, but that issue seems to be resolved now. One other frustration is managing our historic documentation. There appears to be no way to view documents online, so members who wish to view an historic document must download the document to their computer. Consequently, we need to shrink the size of our documents, by dividing them up into smaller categories. That way the smaller documents are quicker to download, while our larger documents take much more time to download. We find this to be somewhat cumbersome with current technology.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Neal B.
Secteur d'activité: Aviation et industrie aéronautique
Taille de l'entreprise: 2-10 employés
Traduire en français
Traduire en français

Reduces Club Officer Work and Improves Member involvement

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 21/01/2020
Provenance de l'avis : Capterra

The decision to move our web presence to ClubExpress has been good. Our group is small so cost was a concern but the overall ease of membership renewals and ease of updating content makes up for it. Plus the ability to have events that can be paid and registered all through our website has been a huge improvement and has allowed the website to bring in enough new funds that it has displaced the costs.

Avantages

THe software is stable, relatively easy to use and has the functionality that are needed for a non-profit organization or club. Overall the tool is a great solution. I don't have to spend hours updating a CMS system and no longer have to worry about hackers attacking my site and having to fix/rebuild it. The support staff is excellent and know their product and its capabilities very well.

Inconvénients

Some of the interfaces are a little klugey to use. They are constantly improving them however. There are some limitations to what can be done in terms of customization and tailoring the workflow and overall appearance of the site. Nothing that is a showstopper, but it has slowed us down a couple of times. I do wish they would update some of the templates and have more responsive options.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Recommandation utilisateur
8,3/10
Basé sur 465 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

ClubExpress - Prix

ClubExpress - Prix

À partir de
24,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,4/5
Basé sur 465 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

ClubExpress - Fonctionnalités

ClubExpress - Fonctionnalités

API
Base de données de clients
Facturation
Fonctionnalité de recherche
Gestion des calendriers
Gestion des documents
Gestion des factures
Gestion des stocks
Importation et exportation de données
Intégration comptable
Intégration de tiers
Notifications automatiques
Paiements électroniques
Rappels
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4/5
Basé sur 465 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

ClubExpress - FAQ

ClubExpress - FAQ

Voici quelques-unes des questions fréquentes sur ClubExpress.

Q. Quels sont les types de licence disponibles pour ClubExpress ?

Types de licences disponibles pour ClubExpress :

À partir de: 24,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel ClubExpress ?

Nous n'avons pas d'informations sur les fonctionnalités de ClubExpress.

Q. Qui utilise ClubExpress ?

Utilisateurs habituels du logiciel ClubExpress :

À but non lucratif

Q. Dans quelles langues ClubExpress est-il disponible ?

Langues dans lesquelles ClubExpress est disponible :

anglais

Q. Quels sont les types de licence disponibles pour ClubExpress ?

Types de licences disponibles pour ClubExpress:

Abonnement

Q. ClubExpress prend-il en charge les appareils mobiles ?

Appareils pris en charge par ClubExpress :

iPhone, iPad

Q. Avec quelles applications ClubExpress peut-il s'intégrer ?

Applications s'intégrant à ClubExpress :

Authorize.net, Facebook, Google Calendar, Google Maps, LinkedIn, PayPal, QuickBooks Online, QuickBooks Online Advanced, Twitter

Q. Quelles sont les ressources d'aide disponibles pour ClubExpress ?

Ressources d'aide disponibles pour ClubExpress :

FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo