RazorSync

Logiciel et application mobile de gestion des interventions.

4,4 /5 (440 avis) Donnez votre avis !

RazorSync - Présentation

Description du logiciel RazorSync

Le logiciel de maintenance sur site RazorSync permet aux professionnels des services de planifier et suivre des missions, de gérer le personnel, de réaliser des estimations et des devis, de traiter des paiements et de mettre à jour les dossiers clients sur le site de la mission ou en bureaux, en ligne ou hors-ligne. Avec le logiciel de gestion des interventions RazorSync, les clients gaspillent moins leur temps, réduisent leurs coûts opérationnels, génèrent plus d'affaires, raccourcissent leurs cycles de facturation et renforcent la satisfaction des clients.

Le logiciel abordable de RazoSync est un excellent moyen d'organiser votre entreprise afin de vous laisser gérer vos clients et votre personnel d'interventions, planifier et répartir les travailleurs, optimiser les itinéraires avec l'intégration de Google Maps, tout en éliminant les doublons et les tâches administratives superflues grâce à l'intégration de QuickBooks. Avec RazorSync, il est facile d'estimer, de générer des devis, de facturer et d'accepter les paiements mobiles en interventions pour un cycle de facturation plus efficace qui réduit les formalités administratives chaque semaine. RazorSync contribue à augmenter la productivité et l'efficacité de votre entreprise, tout en réduisant le taux d'erreurs pour améliorer les flux de trésorerie et éliminer les tâches administratives.

RazorSync est un logiciel de service mobile parmi les mieux classés sur l'App Store et Google Play. Le logiciel de maintenance sur site de RazorSync est lauréat du prix Silver de la 12e édition du programme Dealer Design Awards dans la catégorie Contractor Services and Software. RazorSync a également reçu la palme durant la 11e édition des American Business Awards tenus chaque année. RazorSync a été reconnu parmi 3 200 nominés pour son utilisation optimale sur le terrain, ses fonctionnalités robustes, ses améliorations continues, son support client exceptionnel et son prix abordable, adapté à toutes les tailles d'entreprise.

À propos de RazorSync, LLC.
RazorSync est l'un des principaux éditeurs de logiciels/applications dans le secteur de la maintenance sur site, dont le siège social est situé à Minneapolis, dans le Minnesota. Sa mission est de fournir des solutions abordables qui permettent aux clients d'optimiser leur productivité et leur rentabilité.

RazorSync - Présentation

Prix

À partir de
40,00 $US/mois

Types de licence

Essai gratuit
Abonnement
Rapport qualité-prix

RazorSync - Fonctionnalités

Appareils
Pour quelle entreprise ?
TPE PME GE
Disponible dans les pays suivants
États-Unis, Canada, Australie
Langues
anglais

Media

14786
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14790
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14792
14795
591860
RazorSync video Capture d'écran pour RazorSync : iPhone Application Capture d'écran pour RazorSync : Signature Capture and Photos Update Customer Account Capture d'écran pour RazorSync : Filter Schedule View by Status Capture d'écran pour RazorSync : Parts Capture d'écran pour RazorSync : Work Order Detail with Tax Capture d'écran pour RazorSync : Update Customer Records to QuickBooks Capture d'écran pour RazorSync : Search Customer Records Capture d'écran pour RazorSync : Color-Coded Techs and Jobs Capture d'écran pour RazorSync : Manage and Track Technicians Capture d'écran pour RazorSync : Service Items

RazorSync - Avis

RazorSync - Avis

Note globale
4,4
/
5
Excellent
233

Très bien
150

Moyen
45

Médiocre
9

Mauvais
3

Rapport qualité-prix
4,4
Fonctionnalités
4,1
Simplicité d'utilisation
4,2
Support client
4,5
87% des utilisateurs recommandent cette application
Lucinda B.

Simplified Service App

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!


Traduire avec Google Translate
Pavel S.

What I would like have added or changed

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.


Traduire avec Google Translate
Utilisateur vérifié

A lot of potential, but falls short on some very basic requirements

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.


Traduire avec Google Translate
Duane T.

RazorSync is great for any sized business


Traduire avec Google Translate
Marc M.

very good program, with a few minor changes can be great!

Time-efficient , least paperwork more profit!


Traduire avec Google Translate
Lucinda B.
Traduire en français

Simplified Service App

Publié le 10/06/2016
Provenance de l'avis : GetApp

We are an Electrical contractor and have been in business over 38 years, mainly new construction. A few years ago we decided to push forward and open a new residential service department. We began to research scheduling programs with the ability to invoice and keep all information stored in one place. After researching many many applications the frustration began! We couldn't find anything simple enough and within budget to meet our needs. Not giving up on our goals yet, I finally came across Razor which was relatively new at that point.
The Razorsync website was very informative but I was skeptical so I called. I'm so glad I did because they were able to answer all my questions and explained very thoroughly how Razorsync worked. I decided to take the free month trial and once I downloaded it I knew at that we had found our scheduling app that does it all!!!

Avantages

Excellent Technical Support
Instant scheduling and dispatch
Easy estimating and invoicing both in office and service field
You can access the schedule from anywhere!
Endless reports
You can attach documents to work orders, contract, photos, forms, pics etc
Accepts credit card payments
Service techs can create their own work orders when emergency calls come in after hours
Constant updates to customers, example -en route, onsite, job complete Customers just LOVE this!!
GPS tracking on service trucks
Customer Portal allowing customers to access their accounts
You can make suggestions how to better the app for your use, Razor listens and productively works as a team
There is so much more don't I don't use and I cant comment on because we already had resources in place - for example
Payroll - we do in house
QuickBooks - We use other accounting package

Inconvénients

Updates to the App can be a pain at times, but probably more so for me because the guys in the field call me for their technical support, usually they cant remember the login and panic . So truly not really a con for Razorsync!
Guess I cant find a true con, great job Razorsync!!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Pavel S.
Secteur d'activité: Services et installations de loisirs
Taille de l'entreprise: 2-10 employés
Traduire en français

What I would like have added or changed

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/11/2019
Provenance de l'avis : Capterra

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Avantages

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Inconvénients

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Traduire en français

Réponse de RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 10.0/10

Utilisateur vérifié
Traduire en français

A lot of potential, but falls short on some very basic requirements

Logiciel utilisé tous les jours pendant 6 à 12 mois
Publié le 18/02/2017
Provenance de l'avis : GetApp

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Avantages

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Inconvénients

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 2.0/10

Duane T.
Secteur d'activité: Services aux consommateurs
Taille de l'entreprise: 2-10 employés
Traduire en français

RazorSync is great for any sized business

Logiciel utilisé tous les jours pendant plus d'un an
Publié le 06/11/2019
Provenance de l'avis : Capterra

Avantages

I like the flexibility that comes with Razorsync. I can make adjustments on the fly

Inconvénients

Inventory management portion leaves a lot to be desired

Traduire en français

Réponse de RazorSync

Thank you Duane for this review! I am glad this has allowed you more flexibility. Please reach out if you ever have any questions!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 8.0/10

Marc M.
Secteur d'activité: Construction
Taille de l'entreprise: 2-10 employés
Traduire en français

very good program, with a few minor changes can be great!

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 01/11/2019
Provenance de l'avis : Capterra

Time-efficient , least paperwork more profit!

Avantages

price, support, offline capabilities, relatively easy to use.

Inconvénients

QB integration, communication with customers(ex. mail to only one person at a time), miss some intuitive options, no statement or finance charging option

Traduire en français

Réponse de RazorSync

Thank you Marc for this review! I'm so glad we've been able to assist!! Please reach out if you have any questions, our team is always happy to help!!!

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit: 9.0/10

Recommandation utilisateur
8,2/10
Basé sur 440 avis utilisateurs
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives

RazorSync - Prix

RazorSync - Prix

À partir de
40,00 $US/mois
Essai gratuit
Abonnement
Rapport qualité-prix
Rapport qualité-prix
4,4/5
Basé sur 440 avis utilisateurs
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives

RazorSync - Fonctionnalités

RazorSync - Fonctionnalités

API
Audit
Données en temps réel
Facturation
Gestion de la conformité
Gestion des documents
Gestion des flux de travail
Gestion des stocks
Importation et exportation de données
Intégration de tiers
Monitoring
Notifications automatiques
Piste d'audit
Rapports en temps réel
Rapports et statistiques
Rapports personnalisables
Stockage de documents
Suivi de l'inventaire
Suivi des activités
Tableau de bord d'activités
Fonctionnalités
4,1/5
Basé sur 440 avis utilisateurs
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives

Catégories

RazorSync - FAQ

RazorSync - FAQ

Voici quelques-unes des questions fréquentes sur RazorSync.

Q. Quels sont les types de licence disponibles pour RazorSync ?

Types de licences disponibles pour RazorSync :

À partir de: 40,00 $US/mois

Type de licence: Abonnement

Essai gratuit: Disponible

Q. Quelles sont les principales fonctionnalités du logiciel RazorSync ?

Nous n'avons pas d'informations sur les fonctionnalités de RazorSync.

Q. Qui utilise RazorSync ?

Utilisateurs habituels du logiciel RazorSync :

PME, Grandes entreprises, Entreprises de taille moyenne

Q. Dans quelles langues RazorSync est-il disponible ?

Langues dans lesquelles RazorSync est disponible :

anglais

Q. Quels sont les types de licence disponibles pour RazorSync ?

Types de licences disponibles pour RazorSync:

Abonnement

Q. RazorSync prend-il en charge les appareils mobiles ?

Appareils pris en charge par RazorSync :

Android, iPhone, iPad

Q. Avec quelles applications RazorSync peut-il s'intégrer ?

Applications s'intégrant à RazorSync :

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks, QuickBooks Online, QuickBooks Online

Q. Quelles sont les ressources d'aide disponibles pour RazorSync ?

Ressources d'aide disponibles pour RazorSync :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo, Base de connaissances