En savoir plus sur RazorSync

Le logiciel de maintenance sur site RazorSync permet aux professionnels des services de planifier et suivre des missions, de gérer le personnel, de réaliser des estimations et des devis, de traiter des paiements et de mettre à jour les dossiers clients sur le site de la mission ou en bureaux, en ligne ou hors-ligne. Avec le logiciel de gestion des interventions RazorSync, les clients gaspillent moins leur temps, réduisent leurs coûts opérationnels, génèrent plus d'affaires, raccourcissent leurs cycles de facturation et renforcent la satisfaction des clients.

Le logiciel abordable de RazoSync est un excellent moyen d'organiser votre entreprise afin de vous laisser gérer vos clients et votre personnel d'interventions, planifier et répartir les travailleurs, optimiser les itinéraires avec l'intégration de Google Maps, tout en éliminant les doublons et les tâches administratives superflues grâce à l'intégration de QuickBooks. Avec RazorSync, il est facile d'estimer, de générer des devis, de facturer et d'accepter les paiements mobiles en interventions pour un cycle de facturation plus efficace qui réduit les formalités administratives chaque semaine. RazorSync contribue à augmenter la productivité et l'efficacité de votre entreprise, tout en réduisant le taux d'erreurs pour améliorer les flux de trésorerie et éliminer les tâches administratives.

RazorSync est un logiciel de service mobile parmi les mieux classés sur l'App Store et Google Play. Le logiciel de maintenance sur site de RazorSync est lauréat du prix Silver de la 12e édition du programme Dealer Design Awards dans la catégorie Contractor Services and Software. RazorSync a également reçu la palme durant la 11e édition des American Business Awards tenus chaque année. RazorSync a été reconnu parmi 3 200 nominés pour son utilisation optimale sur le terrain, ses fonctionnalités robustes, ses améliorations continues, son support client exceptionnel et son prix abordable, adapté à toutes les tailles d'entreprise.

À propos de RazorSync, LLC.
RazorSync est l'un des principaux éditeurs de logiciels/applications dans le secteur de la maintenance sur site, dont le siège social est situé à Minneapolis, dans le Minnesota. Sa mission est de fournir des solutions abordables qui permettent aux clients d'optimiser leur productivité et leur rentabilité.

Options de tarification dès :

40,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à RazorSync

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

Australie, Canada, États-Unis

Langues

anglais

Options de tarification dès :

40,00 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à RazorSync

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Fonctionnalités

Nombre total de fonctionnalités pour RazorSync : 118

  • API
  • Accès hors ligne
  • Accès mobile
  • Alertes mobiles
  • Alertes par e-mail
  • Alertes/Notifications
  • Allocation et planification des ressources
  • Analyse en temps réel
  • Application mobile
  • Base de données de clients
  • Base de données de contacts
  • CRM
  • Calcul des taxes
  • Cartes géographiques
  • Champs personnalisables
  • Comptes clients
  • Connexion sécurisée
  • Conversion PDF
  • Coût des tâches
  • Devis
  • Données en temps réel
  • Emplacements multiples
  • Entreprises multiples
  • Estimation
  • Facturation
  • Facturation en ligne
  • Facturation récurrente et des abonnements
  • Facturation à l'heure
  • Factures personnalisables
  • Fonction de glisser-déposer
  • Formulaires personnalisables
  • GPS
  • Gestion de la paie
  • Gestion de projets
  • Gestion des activités
  • Gestion des calendriers
  • Gestion des cartes de crédit
  • Gestion des clients
  • Gestion des clients
  • Gestion des commentaires
  • Gestion des contrats/licences
  • Gestion des employés
  • Gestion des expéditions
  • Gestion des factures
  • Gestion des feuilles de temps
  • Gestion des flux de travail
  • Gestion des formulaires
  • Gestion des ordres de travail
  • Gestion des produits chimiques
  • Gestion des retours
  • Gestion des stocks
  • Gestion des stocks
  • Gestion des techniciens
  • Gestion des tâches
  • Gestion du travail
  • Historique des clients
  • Historique des factures
  • Historique des services
  • Importation et exportation de données
  • Intégration Microsoft Outlook
  • Intégration comptable
  • Intégrations de tiers
  • Messagerie SMS
  • Messagerie instantanée
  • Modèles d'e-mails
  • Modèles personnalisables
  • Monitoring
  • Notifications en temps réel
  • Paiements en ligne
  • Paiements mobiles
  • Paiements partiels
  • Paiements électroniques
  • Piste d'audit
  • Planification
  • Planification automatisée
  • Planification de la maintenance
  • Planification des groupes
  • Planification des rendez-vous
  • Planification des ressources
  • Planification du personnel
  • Planification en temps réel
  • Portail client
  • Portail de facturation
  • Portail libre-service
  • Pour sous-traitants en commerce/électr. industrielle
  • Programmation des tâches
  • Rappels
  • Rapports administratifs
  • Rapports de ventes
  • Rapports en temps réel
  • Rapports et statistiques
  • Rapports personnalisables
  • Recouvrement des paiements sur le terrain
  • Routage
  • Réservation en ligne
  • Saisie de signature mobile
  • Sauvegarde automatique
  • Signature électronique
  • Stockage de documents
  • Stockage de fichiers
  • Stockage sécurisé des données
  • Stratégie de marque personnalisable
  • Suivi de l'inventaire
  • Suivi des activités
  • Suivi des coûts
  • Suivi des interactions
  • Suivi des tâches
  • Suivi des équipements
  • Suivi du temps
  • Suivi du temps en ligne
  • Suivi du temps et des dépenses
  • Synchronisation du calendrier
  • Tableau de bord d'activités
  • Traitement des cartes de crédit
  • Traitement des factures
  • Traitement des paiements
  • Tâches récurrentes
  • Workflow basé sur les règles

Alternatives

ServiceWorks

3,9
Alternative n° 1 à RazorSync
ServiceWorks est une solution cloud de gestion des opérations d'intervention qui fournit des outils de planification,...

AroFlo

4,4
Alternative n° 2 à RazorSync
AroFlo est un système complet de gestion des tâches mobiles pour les secteurs de la maintenance sur site et du bâtiment...

Jobber

4,5
Alternative n° 3 à RazorSync
Le logiciel primé de Jobber est idéal pour les entreprises de services à domicile qui souhaitent assurer le suivi des...

Service Fusion

4,4
Alternative n° 4 à RazorSync
Service Fusion est un logiciel de gestion des interventions basé sur le cloud qui permet de connecter le personnel du...

Avis

Note globale

4,3 /5
(484)
Rapport qualité-prix
4,3/5
Fonctionnalités
4/5
Simplicité d'utilisation
4,1/5
Support client
4,5/5

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Afficher 5 avis sur 484
Will M.
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 11-50 employés
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client

Best Bang for Buck!

Publié le 11/06/2016

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate...

I run an energy auditing / inspection firm and I have tried dozens of other apps to help automate and track our workflow. We don't fit the standard mold of service companies since a majority of our business is new construction. We don't fit the mold of production companies since we are service based.

RazorSync is the only "of the shelf" solution that we could customize to fit our workflow. I have greater control and vision throughout our company now that everything is being tracked and measured through RazorSync.

Avantages

Customized statuses... Hands down our most important feature. We have several different types of inspections that have stages and steps that require both field users and office users to complete. Since we were able to customize the statuses to fit the stages of the project, I can see where everything is at a glance. I can color code the statuses by the responsible employee so that when glancing at the calendar, I know that I shouldn't see any bright yellow statuses that are over a week old... That tells me to go check on Kevin and see if he has a pulse. That type of tracking is INVALUABLE!!! I'm not waiting on reports or taking an employee's word that their tasks are completed.

All the other features are great but you can find the same features elsewhere (and pay a lot more).

Inconvénients

Most of my cons are specific to the odd nature of our work. We routinely have different inspectors team up for a day and separate the next day and there is no way of assigning more than one employee to a task/work order. This leads to creating place holder events to indicate that the employee should look to another employee's schedule. It works... it's just a bit clunky.

UI- RazorSync does not appear nearly as polished as it's competitors. Because of the functionality, I feel that it's an acceptable trade off. The web browser view is the largest problem design wise. Again, we have as many users in the field as we do in the office so half of our company uses the web browser view. If you just run through the mobile app, you probably won't notice the awkwardness.

Brenda C.
Note globale
  • Secteur d'activité: Services aux consommateurs
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

LOVE IT!

Publié le 25/03/2021

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as...

Love the way I can just put it on peoples routes and not have to remember to tell them. As long as they Sync it works wonderful.

Avantages

I do all my scheduling through this system. I love the app and what I use on the computer. I can go any where and use any computer or smart phone and get the most out of it. If there's something not quite jiving with my life I can always find a way to make this system work. I don't think I use all the features to their fullest but it's there for me once I figure it out or have them figure it out for me.

Inconvénients

I sometimes have to figure it out but can't think of much I don't like. When I started using it 5 years ago it was difficult till it wasn't. Everything takes some getting used to and this was some learning but not to challenging. Growing pains only.

Réponse de RazorSync

Thank you for the great review Brenda! We are grateful to be able to help your business. If you ever need anything, please do hesitate to reach out to us.

Utilisateur vérifié
Note globale
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 2.0 /10

A lot of potential, but falls short on some very basic requirements

Publié le 18/02/2017

In many respects we are like most service companies. We receive a request from a customer,...

In many respects we are like most service companies. We receive a request from a customer, allocate the time, material and resources required and do the job. Typically the customer sends us a purchase order via text, email, fax, or the phone call. We have tried various to do programs, spreadsheets, google calendars, geo fencing. RazorSync was a life saver. A solution that eliminated our reliance on many of the tools we were using before. The support was great, and the limitations were minor compared to the benefits. The ability to add default items to each invoice such as driving to site are amazing. The automatic billing from the time the tech clocks on site to complete another amazing feature. The technical support amazing again. Unfortunately that is the wow factor stops.

Avantages

Easy to use for the most part, but the training is definitely beneficial.
Technical support is second to none.

Inconvénients

There is no field for a purchase order, in our days 99% of our customers use a purchase order.
Integration with quickbooks desktop is at best quirky, customers created in razorsync sync to quickbooks but not the other way around. That being said, quickbooks is definitely not the easiest product to integrate with, and their tech support is often sub-par. When a tech marks a job as completed an invoice is automatically generated, which is ok for a project only requiring one visit, but not for one where multiple techs or visits are required. There are some work arounds for that, but not easy to find.
When we used the sms to notify the customers that a work order was created and scheduled, most of the customers had no idea who it was coming from. The email send out looks more like an infomercial for razorsync with only a small portion of it displaying our company name and the pertinent information.
Attachments can be added to work orders, but not service requests. While this might not be a big deal, at times, it would make a lot more sense to add reference documents, copies of the customer's request or notes to the service request that are visible from every work order, instead of having to attach them to each work order thereafter.
The address field can not handle unit numbers at this time, and there were some issues with google verifying the address in some newer neighborhoods, and in order to fix them we have had to re-install the app.
At times we have some customers providing us with an address for the work to be done, their phone number and description of the work. The system forces you to enter a name in order to create a customer. More often than not, we just use an underscore. Perhaps there could be some default values in order to speed up the process. I do not need to know more than the customers first name and phone number.
The mobile apps are battery hogs on phones, so please make sure to have chargers on hand.

Brianna H.
Note globale
  • Secteur d'activité: Construction
  • Taille de l'entreprise: 11-50 employés
  • Logiciel utilisé tous les jours pendant plus d'un an
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

Okay software for the price

Publié le 16/03/2021

Razor Sync is a decent program and we are making things work the best that we can. The set up did...

Razor Sync is a decent program and we are making things work the best that we can. The set up did not go as well as we were told it would and a lot of our customer information was not transferred over. I had to hire someone else to come in and move over our customer data.

Avantages

Razor Sync is user friendly for the most part and I like that all customer info is in one place with unlimited space. I like that it is a cloud based program and can be accessed anywhere.

Inconvénients

The software does NOT work with Quick Books as well as we were lead to believe which was the biggest factor for us when we decided to purchase. We have tried to get our Razor Sync to link to our Quick Books with tech support on multiple occasions which were unsuccessful so it has caused a lot of issues with out billing. We also have had over 6 instances where the Razor Sync invoicing and payments have caused customers to get double charged and I have had to call and have the second charge reversed. It does not show up in our Razor Sync only on the customers card statement. Also our mobile ap goes down often and our field techs can not use it.

Alternatives envisagées 

ServiceTitan et FieldEdge

Pourquoi choisir RazorSync 

Wintac was not a cloud based software and we wanted an ap for our field employees to use.

Logiciel antérieur 

Wintac

Pourquoi passer à RazorSync

It seemed like a much better price point with all the same features however it does not seem to be comparable or work the way we were led to believe it would. If we hadn't just moved all our customers over we would probably look into other software programs.

Réponse de RazorSync

We appreciate the feedback Brianna. Please reach out to support at 877-675-4395 ext. 2 so we can help with the issues you are having.

Pavel S.
Note globale
  • Secteur d'activité: Services et installations de loisirs
  • Taille de l'entreprise: 2-10 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

What I would like have added or changed

Publié le 01/11/2019

I like it very much it suits our needs very well and I notice a steady improvement. So far the...

I like it very much it suits our needs very well and I notice a steady improvement. So far the customer service has been great every time a call. I believe over the last 3-4 years we had a technical issue only once when Amazon servers were down or something. Will keep on using it and recommending it to my peers.

Avantages

Custom service forms. I can create a standard form for pretty much any need. I like the automatic invoicing and Quickbooks integration, gps locator for field workers and time keeping is also great

Inconvénients

I am not sure if it is a "con" but I wish after I import all invoices from Razorsync to Quickbooks, that the invoices already have the checkmarks for the allowed payment options, as now after I generate 50 invoices I need to open each one and checkmark the 2 payment options (bank transfer and CC). On the other hand that way I may catch a wrongly generated invoice.

Another thing I don't like is when I set the recurring services/ work orders and I add a service item when I set up the recurring service (i.e. the cost of the service and a service form to be filled by our employee), the next time I set any service for this client it will include the same forma nd the same service item - so I need to go in and delete those --- is there a way to add service forms and items in a recurring service without having those aper in every later job for the same client?

Alternatives envisagées 

Salesforce Sales Cloud

Pourquoi passer à RazorSync

Yes, I did, but back then when we were looking for that type of software the cost was the main factor, you were very reasonably priced and still are. For a small company, the $10-dollar difference per user really adds up on an annual basis.

Réponse de RazorSync

Thank you for the great review Pavel! We are grateful to be able to help your business. If you ever need anything, please feel free to reach out to us.

Afficher 5 avis sur 484 Lire tous les avis

RazorSync - FAQ

Voici quelques-unes des questions fréquentes sur RazorSync.

Types de licences disponibles pour RazorSync :

  • À partir de: 40,00 $US/mois
  • Type de licence: Abonnement
  • Essai gratuit: Disponible

Utilisateurs habituels du logiciel RazorSync :

Auto-entrepreneur, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Langues dans lesquelles RazorSync est disponible :

anglais

Appareils pris en charge par RazorSync :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à RazorSync :

Google Calendar, Google Maps, Microsoft Outlook, PayPal, QuickBooks Online Advanced, Quickbooks Online

Ressources d'aide disponibles pour RazorSync :

Service client/e-mail, FAQ/forums, Base de connaissances, Support téléphonique, Chat

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour RazorSync.