LiveAgent
Un excellent service client commence avec un meilleur logiciel helpdesk.
4,7 /5 (952 avis) Donnez votre avis !LiveAgent - Présentation
Description du logiciel LiveAgent
L'assistance client LiveAgent est la solution ultime pour fournir un excellent support client. Équipé de plus de 175 fonctionnalités de support, vous serez en mesure de relier chaque canal potentiel contribuant à l'assistance, par exemple en récupérant les e-mails, commentaires Facebook, Tweets, formulaires de contact, conversations en direct ou appels téléphoniques.
On peut compter parmi les fonctionnalités principales offertes par le service d'assistance : l'automatisation, la gestion des SLA, la billetterie, les comptes POP3, l'acheminement d'e-mail, les départements, les priorités, statuts, étiquettes, règles, l'acheminement de cas d'assistance, les messages prédéfinis, les macros, les modèles d'e-mail, les rapports de performances, la conversation en direct, les invitations de conversation en ligne et la surveillance de site web, l'intégration vocale et l'enregistrement d'appels, l'intégration de Facebook et de Twitter, un portail d'assistance, une base de connaissances, un forum et bien plus encore.
LiveAgent est disponible en 39 langues sous la forme d'une licence SaaS ou d'une licence auto-hébergée (installée sur votre propre serveur).
L'infrastructure du serveur est située aux États-Unis, au Royaume-Uni et au Japon pour assurer la réactivité de Millenium Falcon et se conformer aux réglementations locales (pour l'UE en particulier)
LiveAgent - Présentation
Prix
Types de licence
LiveAgent - Fonctionnalités
Médias
LiveAgent - Avis
LiveAgent - Avis
B2B portfolio management
I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.
Great Features & Great Speed
LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
The best in the business
Significant Value for the price
Comparatif avec les logiciels similaires : note globale
Comparer avec les alternatives
Un rapport qualité prix imbattable !
Avantages
Une gestion de ticket avec toutes les fonctions attendues pour un prix imbattable
Le support est rapide et efficace
Merci à vous
Inconvénients
Nothing. It’s a perfect software. Really perfect
Réponse de QualityUnit
Hello Johann, thank you very much for your awesome feedback! We are super thrilled to have you with us and to see that you are happy with using LiveAgent! :)
B2B portfolio management
I thought it was going to be a more difficult change or that the system was not going to adapt to our business due to its low cost. Pleasantly I can say that the experience has been very good: the whole organization has quickly acquired it and helps us to work more orderly and with the peace of mind that information is not lost among so many communication channels, since LiveAgent centralizes almost all of them.
Avantages
What I like most about LiveAgent is that we didn't lose the personalization that our business requires, on the contrary, we managed to improve it by being more agile with response times by removing the dependence on responses and email forwarding with many people in CC to handle a single sale.
All the actors in the sales process can participate simultaneously if necessary, centralizing and keeping the information available to everyone.
The tagging system of the tickets is very useful when prioritizing, the departments and the assignment allow to order and define who is responsible at each stage.
We can set up our own ticket and contact fields, so we can manage the software as we need to.
Finally, the biggest beneficiary is our client, who receives a better service.
Inconvénients
I would like to be able to mention an agent who receives a notification about any comment on the ticket. Anyway, the system has a chat or an internal call that can be made about the tickets and they help a lot when it comes to teamwork.
Réponse de QualityUnit
Thank you so much for your kind and complex feedback, Federico! I am thrilled to hear that LiveAgent plays a role in the improvement of a way that your business handles customer support! Our software is making sure that no ticket will be missed or skipped and it also allows all the agents to see who is working on which ticket so that agents can easily avoid double-work! We also wanted to make sure that LiveAgent will be affordable for any business regardless of its size! :) Just know that you can always reach us 24/7 via chat on our website! :)
Great Features & Great Speed
LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. We provide a niche product to the very top of our market so being able to qualify enquiries at this initial stage is important to us. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed - and therefore potentially impacting our SEO strategy. From a free trial, we found LiveAgent has zero impact on our site loading speed - we now have a better chat solution AND a faster loading webiste.
Avantages
We use LiveAgent to manage chat conversations on our website with the aim of converting initial enquiries into qualified sales leads. There is afar great functionality than our previous chat software solution and is far more customisable, with options to brand and personalise it to our business. The other key feature for us is that it is the number one ranked chat widget for website loading speed, an important part of our SEO strategy.
Inconvénients
There is so much more functionality and ability to personalise LiveAgent than our previous chat software (ZenDesk) so set up took a little longer - but the ultimate outcome has been far superior.
Réponse de QualityUnit
Hello Barney, many thanks for your great review! It means a lot to us and we are super thrilled to hear that you are happy with the platform and the chat solution LiveAgent is offering. We understand that it is necessary to manage all the tickets from the very beginning as each customer is important and should be taken the best care of and that is why LiveAgent makes sure that no ticket is skipped or left out! Just remember that our support team is always ready to help so feel free to start a chat on our website should you have any questions! :)
The best in the business
Avantages
We implemented this software into our busy customer support team for an online business and the effects were immediate. Easy to set up and the support were brilliant when we did get stuck. We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them. I would not be without this software now.
Inconvénients
The only thing missing is the ability to put calls on hold and call back out.
Réponse de QualityUnit
Hi Gavin,
Thank you very much for such kind words. It's amazing to hear about the positive impact LiveAgent had on your workflow and customer interaction. Our team works hard every day to further improve the system and perfect what is already there - stay tuned for more awesome updates coming your way and remember, we are online 24/7 in case of any questions!
Significant Value for the price
Avantages
Price, Excellent customer support, large amount of features and functionality
Inconvénients
While I love the complete control of all the automated systems being programmable, it could use some additional default built in options. Comparing LiveAgent to competitors like ZenDesk is like comparing Linux to Apple. LiveAgent gives you complete control - but you have to set up everything. The other software out there doesn't let you customize, but everything works for you. An in between 'windows' option that allows control for those who want it but is smoother to set up for those who don't want the extra work would be optimal. That said, programs that do it for you tend to cost a lot more, which would defeat LA's primary value, the low cost.
Réponse de QualityUnit
Dear Ben, thank you for your honest feedback! We really appreciate it! :) The reason why LiveAgent was developed in a way that you have to set the majority of things up is so that it would work for each client exactly how they need. Usually, businesses differ from one to another and that is why we wanted to give everybody a chance to adjust it to their business and needs. You know where to find us should you need anything! :)
Comparatif avec les logiciels similaires : recommandation utilisateur
Comparer avec les alternatives
LiveAgent - Prix
LiveAgent - Prix
Comparatif avec les logiciels similaires : rapport qualité-prix
Comparer avec les alternatives
LiveAgent - Fonctionnalités
LiveAgent - Fonctionnalités
Comparatif avec les logiciels similaires : note sur les fonctionnalités
Comparer avec les alternatives
Catégories
Catégories
LiveAgent - FAQ
LiveAgent - FAQ
Voici quelques-unes des questions fréquentes sur LiveAgent.
Q. Quels sont les types de licence disponibles pour LiveAgent ?
Types de licences disponibles pour LiveAgent :
À partir de: 15,00 $US/mois
Type de licence: Licence unique, Gratuit, Abonnement
Essai gratuit: Disponible
Q. Quelles sont les principales fonctionnalités du logiciel LiveAgent ?
Nous n'avons pas d'informations sur les fonctionnalités de LiveAgent.
Q. Qui utilise LiveAgent ?
Utilisateurs habituels du logiciel LiveAgent :
PME, Grandes entreprises, Administration publique, À but non lucratif, Auto-entrepreneurs, Entreprises de taille moyenne
Q. Dans quelles langues LiveAgent est-il disponible ?
Langues dans lesquelles LiveAgent est disponible :
allemand, anglais, arabe, chinois (simplifié), coréen, danois, espagnol, finnois, français, hongrois, hébreu, indonésien, italien, japonais, norvégien, néerlandais, polonais, portugais, russe, suédois, tchèque, thaï, turc, ukrainien
Q. Quels sont les types de licence disponibles pour LiveAgent ?
Types de licences disponibles pour LiveAgent:
Licence unique, Gratuit, Abonnement
Q. LiveAgent prend-il en charge les appareils mobiles ?
Appareils pris en charge par LiveAgent :
Android, iPhone, iPad
Q. Avec quelles applications LiveAgent peut-il s'intégrer ?
Applications s'intégrant à LiveAgent :
AWeber, Akita, GetResponse, Help Desk Migration, Mailchimp, Nicereply, ProjectManager.com, Slaask, Slack, VisitorTrack
Q. Quelles sont les ressources d'aide disponibles pour LiveAgent ?
Ressources d'aide disponibles pour LiveAgent :
FAQ, Forum, Base de connaissances, Support en ligne, Support téléphonique, Tutoriels vidéo
