Répondre aux besoins de formation et de support des employés et des clients nécessite un changement de paradigme. Dans un monde où il n'est pas nécessaire d'apprendre à utiliser un nouveau logiciel, car celui-ci est conçu pour faire appel à votre intuition et à des modèles connus, on ne peut pas se permettre de gaspiller des ressources dans des cours complexes et instructifs. La documentation PDF et les bases de connaissances commencent à prendre la poussière tandis que des solutions plus rapides et plus agiles gagnent du terrain. Les nouvelles méthodes de formation et d'apprentissage doivent être rapides, à jour, flexibles et surtout : elles doivent fournir exactement ce dont les utilisateurs ont besoin, au moment où ils en ont besoin, avant même qu'ils n'en soient conscients.
We've used Iridize for training efforts with three different products now. The primary goal for the software was to help shorten the learning curve during our full-scale Salesforce implementation. We got Iridize for our billing, customer care, and sales teams primarily. I can't say enough good things about the CEO and his staff. If we had any hiccups at all, they were on the phone with us ASAP, even if it meant having a late night for them. I've never, EVER experienced such a high level of service from a vendor.
This product is paramount to our long-term success with system applications training across our company. It's relatively easy to create guides, even though I am a one-man team who bought, implemented, learned, trained, and created on Iridize. If I can do it as one person, you can easily do it.
It's also able to be used in Chrome. Other products we've compared can only be used on Firefox. Not only that, but they were sometimes 1.5x - 2x more expensive with about the same level of features. OR, the cheaper alternatives required coding experience. Iridize was literally the perfect balance of reasonable pricing, ease of use, and feature-rich. I also really enjoy the frequent improvement releases they have.
As a sales training manager for a large medical device company's sales department, this tool is a must-have for us.
I would like to see Iridize make some how-to videos rather than knowledge base articles for onboarding. They're hands-on with their, but when you need a quick answer, having a video could be equally as valuable and would save them a lot of time answering questions.
I also would like to see a North American office sometime in the future as well. Not really urgent, just helpful.
After evaluating a few tools, we decided to go with Iridize due to it hitting the sweet spot between complexity and ease of use. Iridize allows us to create complex guided walkthroughs and page tours with little need for developer support (after the initial set up and configuration process). Previously the frontend team would have to spend days coding what we can do in Iridize simply by selecting options from menus. We also use Iridize for in-app messaging in order to promote correct user behavior and reduce support engagement when something in our app changes.
Flexibility and customer support are amazing. You can include different types of media in the Iridize help tab which allows us to use it for purposes beyond providing guided walkthroughs. Also, we can pass information back to Iridize in the embedded code snippet in order to customize messaging and content based on things like feature toggles. Finally, they do a great job of training and provide a solid knowledge base for their product.
We've run into some issues with guides on Firefox that need to be coded around. Also, while Iridize can integrate the help tab search with your knowledge base if you use Zendesk, we've been unable to integrate the search between the help tab and our help system.
Almost immediate response to any queries, and amazing one-to-one support.
The completed guides have been extremely useful for our users in the pilot phase of our product, and the analysis of their usage is very helpful, showing that users are regularly viewing the guides.
The multi-language support is great. Our users have access to guides in their native language.
Not the most intuitive product to use when creating the guides initially, and was often difficult to find the right target selectors, although Iridize was helpful in suggesting alternatives. However once you got used to it and found workarounds, the product was great !
Conditional steps (ie steps with more than one route depending on different start points or user scenarios) were confusing to implement - I found the 'Skip if element not found OR conditions not met' often meant a double negative and was difficult to get my head around.
The Step settings could do with some reorganisation, and it would be useful if these auto-expand rather than having to click on the tool icon to open. It would also be useful to default to 'All steps' rather than the current step.
It would be great if steps could be copied from one guide to another (or the concept of 'shared steps' would be good) to save having to remember each of the settings.
I suggest this tool to every client I can. The way Iridize layers on top of any application is incredibly convenient. The fact that these guides are decoupled from our application's deployment schedules makes my life much easier.
Everyone at the company loves that Iridize can provide ad hoc pop-ups as well. If we notice a bug in production, we use Iridize to immediately get in front of customers and warn them of the bug. I love it.
The WYSIWYG editor is powerful, but a little wonky. It takes just a little practice (and HTML/CSS knowledge) to become a real master. Compared to other tools, this is still the best option out there.
We have just started to use Iridize and integrate it to our Saas.
The integration process went smoothly and quickly with outstanding support from Iridize team.
They have listened carefully to our business requirements , and provided solutions almost on the fly.
Iridize solved us a well known problem of communication with customers, understanding their pains and usage in our application. This is highly critical in our Saas world when customer facing sessions becomes less frequent.
With Iridize we communicate to our customers, providing information on new features and online help within the service context.
Their statistics and new Polls feature allow us to monitor the activity in our Saas, and response proactively.
Great communication opportunity when it comes to release notifications and other service messages
Powerful engine rule to identify users and context - something that would take much time to develop ourselves
Allowing our team to collaborate - many people of many roles are using Iridize inputs - Sales, marketing, tech writers, product managers, and more
Really easy to maintain - support in both production and staging environments, multiple releases overtime and more
Could improve the out of the box styling and the look and feel of their back-end system
Voici quelques-unes des questions fréquentes sur Iridize.
Types de licences disponibles pour Iridize :
À partir de: 500,00 $US/mois
Type de licence: Abonnement
version d'essai gratuite: Disponible
Nous n'avons pas d'informations sur les fonctionnalités de Iridize.
Utilisateurs habituels du logiciel Iridize :
Grandes entreprises, Entreprises de taille moyenne
Langues dans lesquelles Iridize est disponible :
Types de licences disponibles pour Iridize:
Nous n'avons pas d'informations sur les appareils pris en charge par Iridize.
Applications s'intégrant à Iridize :
Toonimo, Zendesk, Zendesk
Ressources d'aide disponibles pour Iridize :
FAQ, Base de connaissances, Support en ligne