Nextiva - Prix, fonctionnalités, avis et comparateur de logiciels

Nextiva

Simplifying Business Communication

4.5/5 (117 avis)

Nextiva - Présentation

Nextiva is transforming the way small businesses communicate. Nextiva is a communications platform providing small businesses with big-business phone features at a small-business price and it offers offers ease of use, manageability, scalability, reliability and enterprise-class functionality.

Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Appareils

Type d'entreprise

S
M
L

Disponible dans les pays suivants

États-Unis

Langues

anglais

Nextiva - Avis

Note globale
4.5/5
86% d'avis positifs
84
Excellent
18
Très bien
12
Moyen
1
Médiocre
4
Horrible
Traduit par Google

Nextiva sold us phones and supplies a quality service with customer support that is always available

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 19.04.2018
Provenance de l'avis : Capterra

Avantages

VOIP phone system was the best idea we had for phones. Nextiva has made it easy to remain a long term customer. Our office is phone dependent and if a client cannot reach us they let us hear about it. Nextiva has handled problem we have experienced with the urgency that I would expect from a professional service company. Most questions are answered before we get off the phone. The recommendations for phones was spot on. The service is reliable and the quality of sound it clear. My client never ask about the kind of phone we are using. They can't tell the difference. The billing is always correct and predictable. Never had a billing problem.

Inconvénients

The app is a bit uncomfortable to use. In order to answer the phone I have to press a couple of keys and often the phone rings 3 -5 times before I answer. I prefer our calls answered in 2-3 rings. Now this is only a problem when out of the office and the phones are forwarded.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Traduit par Google

Terrific Service

Logiciel utilisé toutes les semaines pendant 6 à 12 mois
Publié le 03.02.2017
Provenance de l'avis : Capterra

Extremely helpful support from Nextiva. I have to say it is one of the only companies I have worked with where calling the helpline isn¿t a painful experience. Every time I have called in I have reached someone within 5 minutes. The same goes for emailing in any questions. The response time is almost immediate. It has been 10/10 experience each time and the reps I have worked with have been some of the nicest customer support people I have ever spoken with. Their knowledge of the software and hardware, inside and out is very comforting and each time it strengthens my confidence in Nextiva as our provider. The overall service is very user friendly and very easy to manage. The features are as they say, brilliantly simple and really generate a big impact for our company. Especially, the auto attendant and call forwarding features which are excellent. Nextiva always seem to be making improvements to their service and coming out with new stuff each year, so we are very much looking forward to what is in store in the future. Keep up the great service Nextiva.

Avantages

Hands down it has to be the customer service and the features. The customer service is outstanding and they have a team of technicians that understand the ins and outs of the products as well really care about your own personal success. Have always had a pleasant experience when working with the support guys. The features are very simple to use and are extremely useful. The combo of these two has really provided us a great overall experience.

Inconvénients

The only con was a small issue with our set up process. There was a miscommunication between the Nextiva sales rep and the support technician which caused a delay in our phone set up. However, once the issue was identified it was resolved relatively quickly.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

Deceptive sales practices.

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 02.05.2018
Provenance de l'avis : SoftwareAdvice

Avantages

Good call quality. Didnt have any issues with the service of the phone. Did its job for a small company, but growing did not provide the same ease of use.

Inconvénients

Outdated phones and limited features.I'm a small business owner. They put you into a contract for 2 years which is no problem other than the best companies don't need long contracts if they have a great service. That's not my issue, the sales representative never once mentioned that there is an automatic renewal for another full 2 years once the initial 2 years is done. Deceptive sales practices without a doubt, and I never would have signed up if this was the case. Great companies/services never try to lock you into contracts without your knowledge. Outdated phones, and limited options are why Nextiva does try to lock you in against your will. Plenty of no contract options, I regret ever signing up with them

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

2.0/10
Traduit par Google

Nextiva has amazing customer service and offers the best value for the service

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 12.07.2018
Provenance de l'avis : Capterra

Nextiva is a great value and they offer tremendous customer support.

Avantages

Nextiva's customer service is extraordinary. It is the best thing about the company. When you have a question, need to add/drop services, need to change billing info -- anything --- they are immediately responsive and after years of doing business with Nextiva I think I can safely say that their employees are crazy happy - from tech support to accounting to customer service! I have used several VoIP providers, for onshore and offshore dialing, and Nextiva has the most consistent high quality of calls at the best dollar value. Combined with their service, there is no other company that equals them!

Inconvénients

Nextiva could use an update on their call center user interface. It is outdated but that does not diminish the great features and usability.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10
Traduit par Google

VoIP has increased productivity within our company

Logiciel utilisé tous les jours pendant plus de deux ans
Publié le 20.12.2017
Provenance de l'avis : SoftwareAdvice

Avantages

The ability for our employees to take advantage of our communication system by having such features as call parking, voicemail to text message, and call groups. These features have allowed our business to be the best that it could be since it's eliminated time that was previously wasted by trying to figure out where the person from the right department was located. We are now a well-engine funnel of productivity and we have noticed a sizeable difference within our employees.
-

Inconvénients

It took some training for our employees to understand how to use our new business communication system properly. This should be a common notion within all companies that switch to a VoIP service.

Note détaillée

Rapport qualité-prix
Simplicité d'utilisation
Support client

Probabilité de recommander le produit

10.0/10

Nextiva - Prix

À partir de
$20/mois
Types de licence
version d'essai gratuite
Abonnement
Rapport qualité-prix

Nextiva - Fonctionnalités

  • Chat
  • Instant Messaging
  • Live / Video Conferencing
  • Messagerie vocale
  • Suivi des appels

  • API
  • Analyse en temps réel
  • Automatic Notifications
  • CRM Integration
  • Caller ID
  • Conferencing
  • Enregistrement des appels
  • Monitoring
  • Rapports et statistiques
  • Rapports sur les appels
  • Routage des appels
  • Réceptions
  • Tableau de bord d'activités
  • Third Party Integration
  • Transfert d’appel

Plus d'information sur Nextiva

Principales fonctionnalités sur Nextiva

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging

Avantages

No matter if you are emerging, entrepreneurial and growing business or a larger organization that need executive level phone service, Nextiva is a solution for you. It provides flexibility, affordability and reliability you need to run your business, with a comprehensive feature set. And, it's all delivered without any CapEx, on-premise hardware costs or system requirements.

Nextiva - FAQ

Voici quelques-unes des questions fréquentes sur Nextiva.

Q. Quels sont les types de licence disponibles pour Nextiva ?

Types de licences disponibles pour Nextiva :

À partir de: $20/mois

Type de licence: Abonnement

version d'essai gratuite: Non disponible

Q. Quelles sont les principales fonctionnalités du logiciel Nextiva ?

Fonctionnalités du logiciel Nextiva :

  • Advanced Call Forwarding
  • Anonymous Call Rejection
  • Auto Attendant
  • Call Waiting
  • Caller ID
  • Group Paging
  • Hoteling Guest
  • Hunt Group
  • Line Mirroring
  • Pre-alerting Announcement
  • Push To Talk
  • Remote Office
  • Selective Call Acceptance / Rejection
  • Shared Call Appearance
  • Voicemail to Email Messaging

Q. Qui utilise Nextiva ?

Utilisateurs habituels du logiciel Nextiva :

Grandes entreprises, Entreprises de taille moyenne, PME

Q. Dans quelles langues Nextiva est-il disponible ?

Langues dans lesquelles Nextiva est disponible :

anglais

Q. Quels sont les types de licence disponibles pour Nextiva ?

Types de licences disponibles pour Nextiva:

Abonnement

Q. Nextiva prend-il en charge les appareils mobiles ?

Appareils pris en charge par Nextiva :

Android, iPhone

Q. Avec quelles applications Nextiva peut-il s'intégrer ?

Applications s'intégrant à Nextiva :

AuguTech, SalesExec, Zendesk

Q. Quelles sont les ressources d'aide disponibles pour Nextiva ?

Ressources d'aide disponibles pour Nextiva :

FAQ, Support en ligne, Support téléphonique, Tutoriels vidéo

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