En savoir plus sur Nextiva

Nextiva transforme la façon dont les entreprises communiquent. Nextiva est une plateforme de communication facile à utiliser et gérer, évolutive et fiable qui propose des fonctionnalités de téléphonie pour grandes entreprises à un prix modique.

Options de tarification dès :

18,95 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Nextiva

Appareils

Pour quelle entreprise ?

TPE PME GE

Disponible dans les pays suivants

États-Unis

Langues

anglais

Options de tarification dès :

18,95 $US/mois

  • Version gratuite
  • Essai gratuit
  • Abonnement

Les 5 meilleurs logiciels similaires à Nextiva

Images

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Vidéo de Nextiva
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Fonctionnalités

Nombre total de fonctionnalités pour Nextiva : 104

  • Accès mobile
  • Alertes et remontée des problèmes
  • Alertes/Notifications
  • Appels audio
  • Assistant automatisé
  • Assistant virtuel
  • Automate d'appel
  • Automatisation des processus et flux de travail
  • Autorisations basées sur les rôles
  • Base de données de contacts
  • Benchmarking
  • Bibliothèque de questions
  • CTI (couplage téléphonie informatique)
  • Centre d'appel virtuel
  • Chat en temps réel
  • Chat et messagerie
  • Chat proactif
  • Collaboration entre plusieurs utilisateurs
  • Collecte de réponses hors ligne
  • Communication multicanal
  • Communications unifiées
  • Conception de base de données ouverte
  • Conférences
  • Conférences audio et vidéo
  • Conférences téléphoniques
  • Conférences vidéo
  • Connexion VoIP
  • Contrôles/Permissions d'accès
  • Créateur d'enquêtes
  • Distribution automatique des appels
  • Enquête mobile
  • Enquêtes clients
  • Enregistrement audio et vidéo
  • Enregistrement des appels
  • Extensions virtuelles
  • Feedback à 360 degrés
  • Fichiers audio et vidéo bidirectionnels
  • Files d'attente d'appels
  • Filtrage d'appels
  • Fonction de glisser-déposer
  • Formulaire hors ligne
  • Gamification
  • Gestion de l'assistance téléphonique
  • Gestion de l'expérience client
  • Gestion de la base de connaissances
  • Gestion de la qualité
  • Gestion des calendriers
  • Gestion des centres d'appel
  • Gestion des commentaires
  • Gestion des contacts
  • Gestion des enquêtes et sondages
  • Gestion des fax
  • Gestion des listes d'attente
  • Gestion des objectifs
  • Gestion des performances
  • Gestion du télémarketing
  • Groupes d'appel
  • Importation et exportation de données
  • Interface d'agent
  • Intégrations de tiers
  • Journalisation des appels
  • Liaisons SIP
  • Logique d'évitement
  • Message vocal virtuel
  • Messagerie client en temps réel
  • Messagerie instantanée
  • Messagerie vocale
  • Mesure des performances
  • Modèles personnalisables
  • Métriques de suivi d'appels
  • Notes et commentaires
  • Numéroteur prédictif (predictive dialer)
  • Outils d'analyse de données
  • Outils de coaching pour employés
  • Outils de collaboration
  • PBX
  • Partage d'écran
  • Partage des fichiers
  • Parties multiples
  • Personnalisation des URL
  • Planification des appels
  • Pour les petites entreprises
  • Pour systèmes téléphoniques cloud
  • Prise en charge des fichiers audio, image et vidéo
  • Rapports et analyses
  • Rapports personnalisables
  • Rapports sur les appels
  • Reconnaissance SVI et vocale
  • Reconnaissance des employés
  • Relevé et historique des chats
  • Routage des appels
  • Répertoire d'employés
  • Réponses préenregistrées
  • Suivi des appels
  • Suivi des plaintes
  • Sécurité SSL
  • Tableau de bord d'activités
  • Touches de raccourci
  • Transcription de message vocal
  • Transferts/Routage
  • Transmission vocale en ligne
  • Validation des réponses
  • VoIP
  • e-mail marketing

Alternatives

RingCentral MVP

4,2
Alternative n° 1 à Nextiva
Le fournisseur de services VoIP d'entreprise le plus utilisé au Royaume-Uni en 2017. 50 % de réduction. L'offre se...

Vonage Business Communications

4,1
Alternative n° 2 à Nextiva
Vonage Business fournit un système de téléphonie VoIP d'entreprise hébergé dans le Cloud, avec des ensembles de...

Zoom Meetings

4,6
Alternative n° 3 à Nextiva
Zoom est une plateforme de visioconférence et de conférences web, évolutive et basée sur le cloud, permettant des...

Phone.com

3,8
Alternative n° 4 à Nextiva
Phone.com est une entreprise cloud de téléphonie de premier plan axée sur les besoins des petites entreprises et des...

Avis

Note globale

4,2 /5
(193)
Rapport qualité-prix
4,0/5
Fonctionnalités
4,1/5
Simplicité d'utilisation
4,0/5
Support client
4,0/5

Vous avez déjà Nextiva ?

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Donnez votre avis !
5 avis affichés sur 193
Jean H.
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 10.0 /10

Nextiva delivered for our business

Publié le 05/12/2018

Avantages

1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Inconvénients

What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

Gregg C.
Note globale
  • Secteur d'activité : Articles de sport
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 7.0 /10

A good phone system, but could be better.

Publié le 21/10/2021

Avantages

Mostly, I like that it works. I don’t get complaints from my people like I did with our previous Dialpad system. Free high-quality desk phones was a juice bonus. Not a difficult system to learn or use as a user.

Inconvénients

No voicemail transcription! Difficult to change call trees by yourself (but customer service does it happily and quickly for you). My personal white whale - the iOS app does not work (refuses to sign in) on my iPhone or iPad because it doesn’t like my wifi router (or some such BS).

Alternatives envisagées 

RingCentral MVP et Vonage Business Communications

Pourquoi choisir Nextiva 

Dialpad continuously sent calls straight to voicemail even when people were ready and waiting to receive the call. That’s bad business right there.

Logiciel antérieur 

Dialpad

Réponse de Nextiva

Hello Gregg, thank you for taking the time to leave us a review. We're happy to hear that you're enjoying the switch to Nextiva and the ease of use that comes with it. We appreciate your feedback on voicemail transcription and the mobile app will make our team aware of the issue and work to improve this for you in the future.

Michelle G.
Note globale
  • Secteur d'activité : Santé, bien-être et fitness
  • Taille de l'entreprise : 51-200 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 5.0 /10

Exceptional up time and support but administration is not for those inexperienced with VOIP

Publié le 09/06/2022

Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was...

Our recent upgrade to the newest platform was very bumpy and support was contradictory to what was promised by sales. We did not have the right product mix to meet our needs and our go-live Escalation to the highest levels however was received well but still required a lot of time and technical expertise internally by our team to stabilize.

Avantages

I am not the biggest Nextiva fan, however their call monitoring, call recording and analytics are helpful to managing our call center and ensuring quality service. Their support team is very knowledgeable, polite and supportive but it can take a lot of time to troubleshoot and resolve issues sometimes.

Inconvénients

It is cumbersome to navigate and administer and often requires intervention from the Nextiva Support team. Configuration is not for easy for those not experienced in VOIP configuration. Changes are slow to update, and there are settings only Nextiva Support can correct which can be frustrating if you need to resolve an issue quickly and are at the mercy of their hold times. Configuration settings are layered by location, call flow (group), team and user so it can be tricky to track down an issue if you don't understand that. Their products are a la carte with modules for everything so finding the right product mix can be tricky as well. The lack of integration with our other systems is also an issue for us.

Christine B.
Note globale
  • Secteur d'activité : Vétérinaire
  • Taille de l'entreprise : 11-50 employés
  • Logiciel utilisé tous les jours pendant plus de deux ans
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 0.0 /10

Read this before signing a contract with Nextiva!

Publié le 09/04/2021

Nextiva has been a constant source of frustration for our team, and we feel this has very likely...

Nextiva has been a constant source of frustration for our team, and we feel this has very likely contributed to employee burn out. I personally experienced many of the same call quality issues and stopped using the platform because it was so infuriating. Poor call quality has also likely contributed to irreparable damage to our brand as customer calls are so frequently dropped or missed due to Nextiva’s problematic online platform and phone app.

To summarize: we are locked into a 3-year Nextiva service contract with no apparent accountability from Nextiva in terms of service and call quality. We are still 1 year from being free of Nextiva, yet all 3 years have been a complete waste of money and team resources. YEAR 1: consistently terrible call quality and tech support. YEAR 2: multiple lines could not be used for most of the year due to COVID, then Nextiva’s phone service was even more problematic with our remaining team members working from home to keep our business alive with a heavy dependence on the phone. YEAR 3 is just beginning and we can’t move away from Nextiva fast enough, yet we are being forced to pay out for the last year due to an unfair contract that has no remedy for Nextiva service not functioning properly. Please don’t make the same mistake we did and get trapped by Nextiva!

Avantages

Unfortunately, we have not liked anything about Nextiva software.

Inconvénients

Be sure to read the fine print and be warned – I do not recommend signing a contract with Nextiva! As a small business owner, I would highly recommend sourcing another digital phone provider that delivers reliable phone service, easy to reach tech support, plan flexibility, competitive pricing and most importantly, the option to cancel if the service does not function properly or meet your current business needs.

Almost immediately after switching to Nextiva, we regretted our decision. When originally comparing phone providers, we now realize our first warning sign should have been Nextiva’s sales department pressuring us into a 3-year contract by offering a date sensitive promo on monthly rates.

When we first began using Nextiva, all our locations had significant issues with call quality. Our team had trouble logging into Nextiva’s online platform and the call audio was so poor that we couldn’t hear many customers through all of the static. Daily calls to Nextiva service were often needed for multiple team members at multiple locations. Beyond customers lost and team hours wasted, even calling Nextiva’s tech support was made more difficult since anyone calling tech support was required by Nextiva to be an account admin.

Réponse de Nextiva

Hello Christine, we appreciate you taking the time to leave a review. We're sorry to hear about the challenges you and your team faced. We want to help make this right and will have our team reach out ASAP.

Jorge V.
Note globale
  • Secteur d'activité : Assurance
  • Taille de l'entreprise : Auto-entrepreneur
  • Logiciel utilisé tous les jours pendant 6 à 12 mois
  • Provenance de l'avis

Note globale

  • Rapport qualité-prix
  • Simplicité d'utilisation
  • Support client
  • Probabilité de recommander le produit 9.0 /10

Phone system for my business

Publié le 28/03/2022

If you spend some time with support and cofiguring then it's a great product. It does require some...

If you spend some time with support and cofiguring then it's a great product. It does require some time to get it fully configured how you want it to work.

Avantages

Pricing and features was the first thing I looked at. I like how it's been able to integrate with my CRM. Their customer support has been great as well.

Inconvénients

Took a bit of work to get it up and running from the beginning.

Pourquoi passer à Nextiva

Pricing and the extra toll-free minutes that was offered.
Afficher 5 avis sur 193 Lire tous les avis

Nextiva - FAQ

Voici quelques-unes des questions fréquentes sur Nextiva.

Types de licences disponibles pour Nextiva :

  • À partir de : 18,95 $US/mois
  • Type de licence : Abonnement
  • Version d’essai gratuite : Disponible

Utilisateurs habituels du logiciel Nextiva :

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Langues dans lesquelles Nextiva est disponible :

anglais

Appareils pris en charge par Nextiva :

Android (mobile), iPhone (mobile), iPad (mobile)

Applications s'intégrant à Nextiva :

Act!, Bullhorn ATS & CRM, ConnectWise Automate, Dynamics 365, Five9, GoldMine, GoldMine Premium Edition, Google Workspace, HubSpot CRM, Lotus Notes To Office 365 Migration, Microsoft Dynamics CRM - dupe, Microsoft Outlook, Microsoft Teams, NetSuite, NetSuite CRM, Oracle Sales, ServiceNow, SugarCRM, Workbooks, Zendesk, Zoho CRM

Ressources d'aide disponibles pour Nextiva :

Service client/e-mail, FAQ/forums, Support téléphonique

Catégories connexes

Consultez toutes les catégories de logiciels trouvées pour Nextiva.